Accounts and eligibility
Sections ↑MIFX is the trading brand of PT Monex Investindo Futures. Its Indonesian offer includes four bilateral plans and a separate Multilateral setup. Account selection affects costs, funding conversion and platform access.[30][4]
Account comparison01
Five live account choices
| Account | Initial deposit | Spread floor | Commission | Rate choice |
|---|---|---|---|---|
| Ultra Low | IDR 500,000 | From 0.3 pips | USD 10 / settled lot | Fixed IDR 14,000 or floating USDSource 3 |
| Standard | IDR 500,000 | From 1.8 pips | USD 1 / settled lot | Fixed IDR 14,000 or floating USDSource 3 |
| Pro | IDR 100 million | From 0.3 pips | USD 5 / settled lot | Fixed IDR 14,000 or floating USDSource 3 |
| Pro Rebate | IDR 100 million | From 1.8 pips | USD 1 / settled lot | Fixed IDR 14,000 or floating USDSource 3 |
| Multilateral | IDR 1 million | From 0.6 pips | From USD 20 / quoted settled-lot basis | Floating onlySource 3 |
Pricing & charges02
Selected advertised instrument references
Essentials03
Choosing and opening an account
| Measure | Value | Context |
|---|---|---|
| Application route | MIFX app or Client Area | Multilateral opening is through Client Area. Select the account and MT4/MT5 where offered before completing verification.Source 8 |
| Identity and tax information | Identity image, personal information and applicable NIK/NPWP details | The application asks for nationality; one identity is linked to one phone number. Document uploads have a 15 MB limit.Source 8 |
| Agreement and approval | Complete the statements and account agreement | Funding comes after approval; submitting a form does not itself establish acceptance.Source 8 |
| Changing plan or conversion basis | Open another account | Published guidance does not permit changing an existing account’s type or fixed/floating rate selection.Source 3Source 7 |
Process04
When additional verification becomes necessary
| Trigger | Effect | Completion route |
|---|---|---|
| Initial simplified verification | Funding/equity and position limits apply. | Read the account-specific due-diligence stage in the application.Source 8Source 9 |
| Deposit above IDR 10m or equity above IDR 25m | Further verification is needed; opening new trades can be suspended. | Existing positions can still be closed.Source 9 |
| One-lot exposure limit | A simplified account is not unrestricted merely because its cash minimum is met. | Complete the verification upgrade before increasing exposure.Source 9 |
| Upgrade request | Additional form/documents, representative video and live video verification. | Choose an immediate session or a booking within the stated three-business-day window.Source 10 |
Products and market access
Sections ↑Availability05
Markets and account scope
| Market | Examples | Access distinction |
|---|---|---|
| Foreign exchange | EUR/USD, USD/JPY, GBP/USD | Currency derivatives; bilateral and Multilateral specifications differ.Source 6Source 3 |
| Precious metals | Gold XAUUSD; silver XAGUSD | Margin products; no physical metal delivery is established by the account pages.Source 4Source 11 |
| Oil | CLS10 crude oil | Separate ticket limit and special margin rules.Source 11Source 16 |
| Stock indices | Nikkei, Hang Seng, Dow Jones, Nasdaq, S&P500 | Index products appear in the bilateral offer, not the Multilateral account description.Source 11Source 3 |
Specifications06
Published maximum size per order
| Product | Maximum | Scope |
|---|---|---|
| Forex, gold and silver | 50 lots | Product-specific maximum order size.Source 11 |
| CLS10 oil | 20 lots | Not a minimum deposit or account exposure allowance.Source 11 |
| Nikkei, Dow Jones, Nasdaq and S&P500 | 20 lots | Current product guidance.Source 11 |
| Hang Seng | 20 lots; 5 lots in session III | Session-specific restriction matters when placing a large ticket.Source 11 |
Trading costs and account charges
Sections ↑Pricing & charges07
Commission mechanics that change small-ticket costs
| Item | Published treatment | Practical implication |
|---|---|---|
| Settled tariff | Commission covers the buy/sell pair; the general rule charges it at opening and includes VAT. | Do not double the headline settled tariff.Source 5 |
| MT5 Standard / Pro Rebate at 0.01 lot | USD 0.02 for the completed pair. | This differs from simply multiplying the USD 1 headline by 0.01.Source 5 |
| MT5 rounding example: 0.05 lot | USD 0.025 per leg rounds to USD 0.03; total USD 0.06. | The two-decimal per-leg example makes the small-ticket schedule non-linear.Source 5 |
| Multilateral display scale | The product page states 0.01 standard lot equals 1 lot on MT5. | Read the local contract size and displayed quantity together; do not apply bilateral USD-per-lot figures blindly.Source 4 |
Pricing & charges08
Overnight positions and optional swap relief
| Item | Terms | Limit |
|---|---|---|
| Regular swaps | Long/short rates vary by product; bilateral rates update daily and Multilateral weekly. | Wednesday has the published triple-swap treatment.Source 12 |
| Optional swap programme | Eligible bilateral clients opt in through the account menu. | Multilateral is excluded from the plan matrix’s offer.Source 13Source 4 |
| Five-lot allowance | Applies to eligible whole tickets up to the aggregate allowance. | A ticket is not partially exempted merely because some allowance remains.Source 13 |
| Holding beyond five trading days | A product-specific storage fee becomes applicable, recurring every five trading days. | Covered positions neither pay nor earn normal swap; the programme is not unlimited free financing.Source 13 |
The facts09
Inactivity and closure
| Measure | Value | Context |
|---|---|---|
| Unfunded live account | Automatic closure after two months without the first deposit | Measured after account verification in the published closure guidance.Source 14 |
| No trading | Automatic closure after six months without trading | The guide directs clients to withdraw the entire balance before closure. It does not establish a monthly inactivity tariff or a complete residual-balance recovery procedure.Source 14 |
Platforms, leverage and execution
Sections ↑Platforms & products10
Platform access by task
| Platform | Bilateral accounts | Multilateral |
|---|---|---|
| MetaTrader | MT4 or MT5 | MT5Source 4 |
| MIFX app | Trading, deposits, withdrawals and internal transfers | Deposits, withdrawals and internal transfers; no native-app trading in the matrixSource 4 |
| Trading signals | Manual execution with selectable size and TP/SL | Signal-execution feature unavailableSource 27 |
Specifications11
Optional high leverage and automatic close-out
| Aggregate qualifying equity | Leverage | Margin call | Automatic cut |
|---|---|---|---|
| Below USD 50,000 | 1:500 | At or below 150% | At or below 100%Source 15 |
| USD 50,000 to below USD 100,000 | 1:200 | At or below 150% | At or below 50%Source 15 |
| USD 100,000 or more | 1:100 | At or below 100% | At or below 20%Source 15 |
Gold and oil have an additional weekend rule: during the hour before the weekend or an early holiday close, opening, closing or unhedging those products can trigger margin based on maximum 1:100 leverage. If the resulting margin is insufficient, liquidation can involve all open positions in the affected account until the required level is restored. Multilateral margin is instead obtained from Client Area’s Multilateral margin-requirement screen.[16][17]
The facts12
Trading problems and escalation
| Measure | Value | Context |
|---|---|---|
| Technical/order dispute | Create a trading-problem ticket in the app or Client Area | Choose the trading-problem subject and include the order ID, explanation and screenshot. Replies appear in the ticket.Source 18 |
| Urgent support | Telephone customer service during its published hours | The reviewed incident guide establishes a support route, not authority to place or close trades by telephone. No guaranteed emergency dealing service is established.Source 18Source 25 |
Deposits, withdrawals and currency conversion
Sections ↑Transfer terms13
Funding currency is an account choice
| Route | Conversion treatment | Constraint |
|---|---|---|
| IDR bank with fixed-rate bilateral account | USD 1 = IDR 14,000 for account funding and withdrawals | A contractual account rate, not a current market exchange-rate quote.Source 7 |
| USD bank / floating account | Floating conversion follows the relevant bank treatment | Multilateral uses floating terms even when the bank account is in IDR.Source 7 |
Transfer terms14
Deposit methods and published method fees
| Method | Fee / limit | Conditions |
|---|---|---|
| Bank transfer / virtual account | Bank-specific instructions in the app or Client Area | Use the registered payer details; manual transfers require confirmation/proof.Source 19 |
| LinkAja / OVO | 1.9425%; minimum IDR 10,000 | IDR; matching phone number.Source 19 |
| GoPay | 2.0371%; minimum IDR 50,000 | Published window 05:01–23:59 WIB.Source 19 |
| E-wallet ceiling | IDR 10m per transaction; IDR 20m monthly per live account including fees | Cannot make the initial Pro deposit through e-wallet.Source 19 |
| QRIS | 0.8778%; minimum IDR 10,000; maximum IDR 10m per transaction | Initial Pro / Pro Rebate deposits excluded; initial Standard minimum remains IDR 500,000.Source 19 |
Process15
Withdrawal routes and timing
| Route | Published window / ceiling | Conditions |
|---|---|---|
| Instant to BCA | Below IDR 50m per client daily | IDR account; avoid bank end-of-day 22:00–03:00 WIB.Source 21 |
| Instant to Mandiri | Below IDR 10m per client daily | IDR account; avoid bank end-of-day 23:00–03:00 WIB.Source 21 |
| Standard IDR request | Submit before 11:30 WIB on a business day for normal same-day processing | Bank arrival remains dependent on bank processing.Source 22 |
| Standard USD request | Submit before 10:00 WIB on a business day | Later, holiday or weekend requests move to the next business day.Source 22 |
The facts16
Withdrawal conditions and deductions
| Measure | Value | Context |
|---|---|---|
| Request minimum | USD 1, translated using the account’s rate | Submit the account, registered recipient bank, amount and transaction PIN in the app or Client Area.Source 20 |
| Open positions | Restrictions apply when the relevant market is closed | The normal guide restricts index positions when index markets are closed; instant terms additionally restrict FX/commodity positions during closed markets.Source 20Source 21 |
| USD to another bank | Approximately USD 30–40 bank transfer charge | Applies where the USD destination bank differs from MIFX’s segregated-account bank; this is not a universal withdrawal fee.Source 20 |
| Multilateral to an IDR bank | Bank-rate conversion | The fixed IDR 14,000 bilateral treatment must not be substituted.Source 20 |
Legal entity and client protection
Sections ↑Broker essentials17
Provider and permission scope
| Measure | Value | Context |
|---|---|---|
| Contracting brokerage | PT Monex Investindo Futures, Indonesia | The website identifies Bappebti, Bank Indonesia and OJK references; permissions must be read for the relevant derivative class.Source 2 |
| Exchange and clearing relationships | JFX/BBJ, ICDX/BKDI, KBI and ICH | These membership disclosures are distinct from financial-supervisor authorisations.Source 2 |
Protections & eligibility18
Money protection and its boundaries
| Arrangement | Published treatment | Boundary |
|---|---|---|
| Segregated client bank account | Client money is separated from the company’s operating assets. | Segregation is not a promise against trading losses.Source 23 |
| Negative balance adjustment | Applies per person after all positions are closed; other MIFX account balances can offset a deficit before adjustment to zero. | Subject to MIFX verification; Multilateral is excluded.Source 24 |
| Insurance amount | No contractual insurer, per-client limit or aggregate policy limit was established from the reviewed protection pages. | Do not interpret the negative-balance policy or segregated-account description as a quantified insurance policy.Source 24Source 23 |
Customer support and complaints
Sections ↑Official support channels
Customer serviceTelephone
Support emailEmail
Help centreWebsite
WhatsApp accessWebsite
https://mifx.com/contact-usSource 25
Scope Use the official contact page’s WhatsApp chat link; the channel is chat only
Formal complaintsEmail
Process19
Complaint handling depends on due-diligence category
| Client category | First steps | Further handling |
|---|---|---|
| Standard CDD | MIFX helps submit identity, chronology and documents through Bappebti’s online complaint system. | The page states up to 21 business days after Bappebti accepts the complaint.Source 26 |
| Simplified CDD | Email the complaints inbox or call the hotline; complete the form supplied by MIFX. | Discussion may use a meeting/video/phone; unresolved cases follow the stated commodity-futures arbitration route.Source 26 |
Research, signals and rewards
Sections ↑Availability20
Tools and services
| Service | What is offered | Customer control |
|---|---|---|
| Signal execution | Choose a signal, quantity and TP/SL; then submit the trade. | Signals are user-executed recommendations, not a documented automatic copy mandate.Source 27 |
| News and sentiment | Macro/technical news and sentiment tools are advertised. | Research assists a trading decision; publication is not an execution or performance guarantee.Source 6 |
| Education | MIFX Academy and educational/news access | Available across the published account plans.Source 4Source 11 |
| MIFX Rewards | Ultra Low and Standard earn points for eligible trading and redeem gifts. | One point per 0.01 lot per side; points across qualifying accounts accumulate. They are not described as withdrawable cash.Source 28 |
Pro Rebate is a separate cash-rebate programme. Its dedicated terms use monthly lot-side thresholds and credit the account; the headline “up to USD 10” must not be subtracted from every trade’s commission. The page mixes daily-credit language with monthly payment terms, and its printed tier boundaries leave exact boundary quantities unclear. Obtain the applicable tier and payment cycle for the account before budgeting a rebate.[29]
Company background and business contacts
Sections ↑Event timeline21
Relevant company and account history
| Date | Development | Meaning for this profile |
|---|---|---|
| 2000 | MIFX states that its business was established in 2000. | Company history, distinct from the licence reference’s 2003 date.Source 30 |
| 21 October 2023 | Previously registered Pro accounts were renamed Pro Rebate. | Existing Pro Rebate terms must not be confused with the present Pro offer.Source 3 |
| Current identity | PT Monex Investindo Futures | Company identity used for the Indonesian brokerage.Source 30 |
The facts22
Office and ownership disclosures
| Measure | Value | Context |
|---|---|---|
| Head office | Sahid Sudirman Center, 17th floor, Jl. Jend. Sudirman 86, Jakarta 10220 | The contact page also provides branch-office routes.Source 25 |
| Published shareholders | Amrit Haresh Melwani and Amrit Chandarban Lakhiani | The company page identifies their shareholder roles; this profile does not infer ownership percentages.Source 30 |
- Headquarters
- Jakarta, Indonesia
- Founded
- 2000 (company history)
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
PT Monex Investindo Futures
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Badan Pengawas Perdagangan Berjangka Komoditi178/BAPPEBTI/SI/I/2003 | Authorised | Checked 12 Oct 2026The official Bappebti firm record matches the company and futures-broker licence. BI and OJK product permissions remain separately scoped.Source 32 |
| Bank Indonesia28/127/DPPK/Srt/B | Not verified | Checked 12 Oct 2026Company-published Bank Indonesia reference for its Indonesian derivative business; current licence scope was not independently established in this record.Source 4 |
| Otoritas Jasa KeuanganS-126/PM.02/2025 | Not verified | Checked 12 Oct 2026Company-published OJK reference; website scopes OJK to financial derivatives with securities underlyings. The reference alone does not establish final permission conditions.Source 4 |
Additional information and document references
Sections ↑Availability23
Where a specific account detail is maintained
| Question | Official reference | Use |
|---|---|---|
| Current symbol pricing | Commission and spread specification page | Check target spread, contract size and long/short swap for the chosen account and product.Source 31 |
| Multilateral margin | Client Area: Multilateral → Margin Requirement | Use the current local contract requirement.Source 17 |
| Platform downloads | Official MIFX download page | Obtain the app or MetaTrader installer through the broker’s official route.Source 2 |
Sources & further reading
- Minimum deposits for five live accounts PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Official platform downloads and company disclosures PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Current live account types PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Live accounts, platforms and products PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Commission, settled transactions and MT5 rounding PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Instrument-specific advertised target spreads PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Fixed and floating account conversion choices PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Live-account application and documents PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Restrictions before additional customer due diligence PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Upgrading verification for equity over IDR 25 million PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Minimum and maximum transaction lots PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Overnight swap calculation and frequency PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Optional swap promotion and storage fees PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Account closure and periods without funding or trading PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- High leverage, aggregate equity and close-out thresholds PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Gold and oil leverage ahead of the weekend market close PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Where to find current Multilateral margin requirements PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Reporting problems during trading PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Deposits by bank, wallet and QRIS; method charges PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Withdrawal request conditions and bank charges PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- BCA and Mandiri instant withdrawal conditions PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Withdrawal processing times PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Meaning of the segregated client account PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Negative balance protection, person-wide offsets and exclusions PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Official customer service and office contacts PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Complaints for standard and simplified due-diligence clients PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Manual execution of trading signals PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- MIFX Rewards eligibility and redemption PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Pro Rebate promotion and monthly lot-side tiers PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Company history and ownership disclosures PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Live commission and spread specification table PT Monex Investindo Futures (MIFX) · Accessed 12 Oct 2026
- Official Bappebti record for PT Monex Investindo Futures Badan Pengawas Perdagangan Berjangka Komoditi · Accessed 12 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.