Accounts and eligibility
Sections ↑Account comparison01
Account and service routes at a glance
| Account / service | Contract and customer scope | Platform and principal condition |
|---|---|---|
| Micro | PT Handal Semesta Berjangka — Eligible Indonesian-market clients; retail clients | HSB app; MetaTrader 5. Indonesian citizens with valid local ID and phone; current account matrix, not the separate VVIP tariff. Commission side unresolved.Source 1Source 4Source 28Source 26 |
| Standard | PT Handal Semesta Berjangka — Eligible Indonesian-market clients; retail clients | HSB app; MetaTrader 5. Indonesian citizens with valid local ID and phone; current account matrix, not the separate VVIP tariff. Commission side unresolved.Source 1Source 4Source 28Source 26 |
| Premium | PT Handal Semesta Berjangka — Eligible Indonesian-market clients; retail clients | HSB app; MetaTrader 5. Indonesian citizens with valid local ID and phone; current account matrix, not the separate VVIP tariff. Commission side unresolved.Source 1Source 4Source 28Source 26 |
HSB Investasi is the Indonesian trading brand of PT Handal Semesta Berjangka. IDR funding is translated into a USD trading balance at the published fixed rate. Trading restrictions remain significant: a separate official notice prohibits several short-duration and technical-arbitrage practices.[26][7][13]
Account comparison02
Current account plans
| Attribute | Micro | Standard | Premium |
|---|---|---|---|
| Minimum first deposit | IDR 350,000 | IDR 2.8 million | IDR 70 millionSource 1 |
| Published commission | USD 3 / lot | USD 3 / lot | USD 1 / lotSource 1 |
| Spread advertisement | From 0.01 pips | 20% discount | 65% discountSource 1 |
| Starting trade size | 0.01 lot | 0.01 lot | 0.01 lotSource 1 |
| Advertised leverage | 1:200–1:400 | 1:200 | 1:200Source 1 |
| AI trading feature | Not included | Not included | IncludedSource 1 |
Pricing & charges03
Instrument reference pricing: a separate tariff
| Reference instrument | Public table display | Account scope |
|---|---|---|
| EUR/USD | Spread 4; contract size 100,000; minimum 0.1 lot | VVIP-labelled commission pageSource 2 |
| USD/JPY | Spread 4; contract size 100,000; minimum 0.1 lot | Same separate tableSource 2 |
| GBP/USD | Spread 4; contract size 100,000; minimum 0.1 lot | Same separate tableSource 2 |
| Gold XAUUSD | Spread 4; contract size 100; minimum 0.1 lot | Same separate tableSource 2 |
| USOIL | Spread 3; contract size 1,000; minimum 0.1 lot | Same separate tableSource 2 |
Essentials04
Eligibility and account documents
| Measure | Value | Context |
|---|---|---|
| Market eligibility | Indonesian citizens with valid Indonesian ID and a local Indonesian phone number | This is the company’s explicit September 2026 app-store support statement. English and Chinese language options do not establish overseas eligibility.Source 4 |
| Age policy | Normally age 21 or older | The FAQ permits a younger applicant with its parental/guardian consent form, obtained from customer service; acceptance still requires the other checks.Source 3 |
| Verification documents | KTP, NPWP, bank-account proof, address support and identity selfie | The verification tutorial asks for a selfie holding identification.Source 5 |
Process05
Account-opening workflow
| Step | Required action | Relevant detail |
|---|---|---|
| Register and select the real account | Enter personal data and choose the applicable plan. | The tutorial guides the application sequence; use current account cards for commercial prices.Source 6 |
| Financial profile | Complete employment, financial and emergency-contact information. | The tutorial also requests address evidence and named bank-account proof.Source 6 |
| Review the documents | Read and accept the agreement, risk statements and trading rules. | Submission is followed by verification.Source 5 |
| First manual bank deposit | Answer the mandatory verification call from the broker representative. | Published calling window 08:00–22:00 WIB; funds are credited after the required confirmation.Source 7 |
Products and market access
Sections ↑Availability06
Product groups and examples
| Group | Examples | Product interpretation |
|---|---|---|
| FX | EUR/USD, USD/JPY, GBP/USD and other listed pairs | Leveraged currency trading through the HSB/MT5 account.Source 2Source 26 |
| Precious metals | XAUUSD gold; XAGUSD silver | Margin-based market exposure, not an identified physical-metal savings account.Source 2 |
| Energy | USOIL | Crude-oil derivative with a separate contract specification.Source 2 |
| Indices | DJ30, SP500, TECH100, HK50 and JPN225 | Index exposure is different from holding the component shares.Source 2 |
| Single stocks | Examples listed include AAPL, AMZN and BABA | The broker describes single-stock trading; its reference table has margin requirements. Do not assume direct shareholder registration or voting rights.Source 2Source 26 |
Trading costs and account charges
Sections ↑Pricing & charges07
Trading cost components
| Component | Published treatment | Qualification |
|---|---|---|
| Commission preview | The FAQ says the Buy/Sell screen displays commission before submission. | Check the live ticket’s amount and charging basis.Source 3 |
| Spread | Variable prices and plan-specific advertisements | A percentage discount without its baseline is not a cash saving that can be calculated reliably.Source 1 |
| Overnight swap | Applies across the seasonal rollover: 04:00 WIB in summer, 05:00 WIB in winter | Current long/short rates vary and are displayed in the real-account app.Source 12 |
| “Free swap” for intraday trading | The swap page means closing before the applicable overnight boundary | It does not establish a permanently swap-free Islamic account.Source 12 |
The facts08
Other account-cost distinctions
| Measure | Value | Context |
|---|---|---|
| Deposit fee charged by HSB | No HSB deposit fee in the dedicated FAQ | Banks and electronic-payment providers may levy their own fees; inspect the amount before authorising payment.Source 8 |
| Inactive account fee | No current inactivity amount or automatic no-trading timer established | The reviewed cancellation instructions describe a customer-initiated loss of login access, not a priced dormant-account schedule.Source 19 |
Platforms, leverage and execution
Sections ↑Platforms & products09
Platform and tool access
| Interface | Published use | Important distinction |
|---|---|---|
| HSB app | Trading, funding, account management, chart tools, signals and in-app support | Premium’s AI entitlement is separate from the app’s general availability.Source 14 |
| MetaTrader 5 | Official tutorials cover PC, Android and iOS | Use the broker/server identified as PT Handal Semesta Berjangka.Source 15Source 17 |
| Web access | HSB publishes a Web Trader route and online account access | A web interface does not establish that every desktop automation feature is supported there.Source 20Source 15 |
The facts10
Margin conditions published in the FAQ
| Measure | Value | Context |
|---|---|---|
| Ordinary stop-out | Positions automatically close at a 30% margin ratio | This is the current FAQ’s stated threshold; do not combine it with an unconfirmed product/VVIP margin tier.Source 3 |
| Weekend requirement | The FAQ states 200% margin | Insufficient margin can trigger closure. Account/symbol-specific implementation should be checked before carrying positions over a weekend.Source 3 |
| Pending order margin | No margin reserved merely for placing a pending order | The FAQ says activation fails if sufficient margin is unavailable when triggered.Source 3 |
Specifications11
Explicit strategy restrictions
| Activity | Official notice | Potential result |
|---|---|---|
| Very short trades | Opening and closing within three minutes is listed as prohibited scalping. | Do not assume unrestricted scalping from the availability of micro lots.Source 13 |
| Technical arbitrage / wrong quotes | Trading on off-market quotes or exploiting platform/provider failures is prohibited. | Transactions may be cancelled.Source 13 |
| Multiple accounts on one IP | More than one account from the same IP without prior notification is restricted. | Obtain the applicable account permission before using a shared setup.Source 13 |
| Offsetting between accounts | Trading designed to manipulate outcomes or margin is prohibited. | Rights can be suspended or closed under the stated rules.Source 13 |
Availability12
Signals and following other traders
| Feature | Documented action | Position responsibility |
|---|---|---|
| Trading signal | Select a recommendation, then confirm Buy or Sell. | The user submits the trade; the recommendation does not guarantee a result.Source 16 |
| Top Trader | Talent Board → Subscribe; Track follows the selected trader workflow. | The public tutorial does not establish execution synchronisation, fees or what disconnecting does to existing positions.Source 17 |
Deposits, withdrawals and currency conversion
Sections ↑The facts13
Account funding currency
| Measure | Value | Context |
|---|---|---|
| Funding currency | IDR into a USD trading balance | The published fixed account conversion is USD 1 = IDR 14,000, not a spot-market FX quote.Source 7 |
| Permitted payer | Your registered, same-name personal bank account | The deposit FAQ excludes cash, third-party transfers and accounts not registered with HSB.Source 8 |
Transfer terms14
Deposit routes
| Method | Published operation | Limit or requirement |
|---|---|---|
| First manual bank transfer | Funds released after representative phone confirmation | 08:00–22:00 WIB; follow the payment instructions supplied by the account.Source 7 |
| Subsequent eligible top-up | Dedicated deposit FAQ says automatic credit can operate 24 hours after verification | Manual transfers may still need proof/verification; published bank-deposit guidance also describes business-day batches.Source 8Source 9 |
| Virtual account | Automatic credit without uploading transfer proof in the ordinary workflow | Maximum IDR 10m per transaction in the dedicated FAQ.Source 8 |
| E-wallet | OVO, DANA or ShopeePay | Maximum IDR 10m per transaction; provider fees can apply.Source 8Source 9 |
| QRIS | Scan and complete the payment instruction | Auto-credit depends on successful provider processing; the reviewed FAQ does not give a reliable method-specific maximum.Source 9 |
Process15
Withdrawals: instant versus manual
| Route | Eligibility / limit | Processing |
|---|---|---|
| Instant | Up to USD 1,000 per request, equivalent to IDR 14m at the fixed rate; up to three requests daily | Advertised 24/7 automated service, subject to bank/security checks.Source 10 |
| Manual batch 1 | Business-day request before 08:30 WIB | Scheduled processing 10:30 WIB.Source 11 |
| Manual batch 2 | Business-day request before 12:00 WIB | Scheduled processing 13:30 WIB.Source 11 |
| Manual batch 3 | Business-day request before 16:00 WIB | Scheduled processing 17:30 WIB.Source 11 |
Transfer terms16
Withdrawal banking charges
| Payment route | Published bank/network charge | Scope |
|---|---|---|
| Same-bank BCA | IDR 0 | HSB’s main withdrawal page.Source 10 |
| BI-FAST to another bank | IDR 2,500 | Deducted from the transfer amount.Source 10 |
| Online interbank transfer | IDR 6,500 | An alternative on the main withdrawal page.Source 10 |
| LLG fallback | IDR 2,900 | The dedicated FAQ lists this for small transfers or BI-FAST issues; processed manually.Source 11 |
The facts17
Withdrawal documentation and available money
| Measure | Value | Context |
|---|---|---|
| Minimum / maximum overall | The FAQ states no general minimum or maximum beyond the available balance | The instant-route limit is separate. Bank deductions and the actual available amount still constrain a small request.Source 11 |
| Recipient verification | An active same-name bank account and matching bank proof | A missing or mismatched passbook/account-proof upload can cause rejection.Source 11 |
| Open trades | Withdrawals are permitted with open positions under the FAQ | Reducing equity also reduces available margin and may cause liquidation.Source 11 |
Legal entity and client protection
Sections ↑Broker essentials18
Provider and supervisory references
| Measure | Value | Context |
|---|---|---|
| Legal company | PT Handal Semesta Berjangka, Indonesia | The current corporate page names Bappebti, Bank Indonesia and OJK references. Their product remits and permission evidence are separate.Source 26 |
| Exchange and clearing | ICDX and Indonesia Clearing House | These are membership/clearing disclosures, not substitutes for the financial-supervisor references.Source 26 |
Protections & eligibility19
Published protection and unresolved conditions
| Arrangement | What is established | Boundary |
|---|---|---|
| Client-bank segregation | HSB states client money is separated from operating money. | This does not insure ordinary trading losses.Source 7 |
| Negative balance policy | The company publishes a policy intended to reset eligible negative balances. | Its article says both that the client must request relief and that coverage is automatic; the claim procedure needs confirmation.Source 18 |
| Insurance / compensation amount | No insurer, beneficiary terms or per-client/aggregate policy limit established | The policy’s informal “insurance” wording and clearing-house membership do not prove an insurance contract.Source 18Source 26 |
Customer support and complaints
Sections ↑Official customer support
Telephone supportTelephone
+62 21 50122288Source 20Source 21
Scope Accounts, funding and urgent technical problems
Hours 24 hours, Monday–Friday
Customer service emailEmail
WhatsApp and contact directoryWebsite
https://www.hsb.co.id/contactSource 20
Scope Use the link on the current contact page; old tutorial footers display different WhatsApp numbers
In-app support informationWebsite
https://www.hsb.co.id/trading-platforms/aplikasi-tradingSource 14
Scope HSB advertises live chat within its app
Hours 24/5
Process20
When trading or access fails
| Situation | Published action | Limit |
|---|---|---|
| Urgent login or platform failure | Call customer service; the broker identifies telephone support for urgent problems. | This establishes support, not a guaranteed telephone dealing desk.Source 21 |
| Order button, chart or other app error | Provide the technical details and screenshots through support. | No current public authority to place/close an order by telephone was established.Source 21 |
| Formal complaint | Supply identity, clear chronology, transfer evidence and a valid authority if someone acts for you. | The complaints page links to Bappebti’s online complaint system; use the route applicable to the product.Source 22 |
Research, education and promotions
Sections ↑Availability21
Research and learning tools
| Service | Published access | Qualification |
|---|---|---|
| AI analysis | Interactive analysis in the app’s Premium feature | Information support, does not establish a forecast’s accuracy.Source 14Source 1 |
| Calendar and calculator | Economic events and trade calculations | Use the current symbol specification when checking a calculation.Source 14 |
| Learning materials | Academy articles, videos and webinars linked from the website | Educational content is separate from account permissions or risk protections.Source 14Source 15 |
| Demo | USD 10,000 virtual practice balance | Demo funds are not withdrawable cash.Source 3 |
Transfer terms22
Bonus and reward conditions
| Item | Published rule | Practical effect |
|---|---|---|
| Eligibility | Real account after deposit and completed KYC; campaign-specific tasks and period | The current promotion page directs clients to active offers in the app.Source 23 |
| Bonus withdrawal | Bonus is not immediately withdrawable; minimum trading lots must be completed | Do not count promotional credit as unrestricted cash before its terms are met.Source 23 |
| General programme restrictions | Only one promotion unless HSB allows a combination; abuse can lead to disqualification | The programme’s tax and cancellation terms remain applicable.Source 24 |
Company background and business contacts
Sections ↑The facts23
Corporate identity and headquarters
| Measure | Value | Context |
|---|---|---|
| Current entity | PT Handal Semesta Berjangka | The company’s current public identity is used throughout this profile and the MetaTrader server instructions.Source 26Source 17 |
| Head office | AIA Central, 29th floor, Jl. Jend. Sudirman Kav.48A, Jakarta 12930 | Official contact page address.Source 20 |
Event timeline24
Documented platform migration
| Date | What changed | Customer-account impact |
|---|---|---|
| 21 December 2024 | HSB scheduled an app/web upgrade and temporary service downtime. | Existing real positions were retained; demo positions were removed.Source 25 |
| Same upgrade | Pending orders in both real and demo accounts were cancelled. | Users had to set them again after the upgrade. This is a dated past event, not the present default order policy.Source 25 |
Business information
CareersWebsite
Company enquiriesWebsite
- Headquarters
- Jakarta, Indonesia
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
PT Handal Semesta Berjangka
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Badan Pengawas Perdagangan Berjangka Komoditi001/BAPPEBTI/SI/5/2018 | Authorised | Checked 12 Oct 2026The official Bappebti firm record matches the company and futures-broker licence. BI and OJK product permissions remain separately scoped.Source 28 |
| Bank Indonesia27/546/DPPK/Srt/B | Not verified | Checked 12 Oct 2026Company-published Bank Indonesia reference. Current firm-specific authority conditions were not independently confirmed.Source 26 |
| Otoritas Jasa KeuanganS-292/PM.02/2025 | Not verified | Checked 12 Oct 2026Company-published OJK reference; the complete permission and current conditions were not independently established.Source 26 |
Additional information and account closure
Sections ↑The facts25
Account cancellation is different from inactivity
| Measure | Value | Context |
|---|---|---|
| Cancellation route | Profile → Security → Cancel Account | The tutorial instructs the customer to read the prompts and confirm; it warns that login will no longer be possible.Source 19 |
| Before losing access | Resolve withdrawals and obtain records through support | The cancellation tutorial does not establish automatic recovery of a remaining balance or a reactivation promise. This practical distinction matters before following its irreversible confirmation.Source 19Source 20 |
Sources & further reading
- Current Micro, Standard and Premium accounts PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Separate VVIP-labelled commission and contract table PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Account eligibility, trading conditions and funding FAQ PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- HSB developer response on Indonesian eligibility, 1 September 2026 PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Documents for account verification PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Account-opening workflow and financial information PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Current deposit routes and fixed conversion basis PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- First deposit, payment limits, methods and fees PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Auto-credit and manual bank-deposit workflow PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Instant withdrawal limits and banking fees PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Withdrawal limits, manual batches and bank-proof requirements PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Variable swaps and seasonal rollover times PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Official notice: prohibited trading activities PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- HSB app functions and access to market tools PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- HSB and MetaTrader platform tutorials PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Manual trading-signal execution PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Subscribing to and tracking a Top Trader PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Negative balance protection: advertised policy and application language PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Cancelling the HSB account through security settings PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Current official customer and headquarters contacts PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- How to contact HSB for technical and urgent login problems PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Formal customer complaint process PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Current promotional eligibility and withdrawal restrictions PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- General promotion rules and disqualification PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Notice of the 21 December 2024 application migration PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Legal company identity and current supervisor disclosures PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Official careers information PT Handal Semesta Berjangka (HSB Investasi) · Accessed 12 Oct 2026
- Official Bappebti record for PT Handal Semesta Berjangka Badan Pengawas Perdagangan Berjangka Komoditi · Accessed 12 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.