Authority and scope
Sections ↑The CNBV supervises Mexican brokerage houses and maintains a public directory of supervised entities. The relevant check is the exact casa de bolsa named in the customer relationship, not only the commercial app or group brand.[1][2]
Authority essentials
| Measure | Value | Context |
|---|---|---|
| Directory | Padrón de Entidades Supervisadas | Search the legal company and inspect status, sector and official identifiers.Source 1 |
| Sector | Casas de Bolsa | Brokerage houses provide securities-market services under Mexican law and supervision.Source 2 |
| CASFIM | Official financial-system entity reference | It identifies the record; it is not compensation or a licence guarantee.Source 1 |
Registers and permission checks
Sections ↑Read the entity record
| Field | Practical use |
|---|---|
| Legal name | Match the account agreement, statements and payment details.Source 1 |
| Status and sector | Confirm the firm is active in the appropriate brokerage-house category.Source 1 |
| CASFIM and address | Use identifiers to distinguish similarly named businesses.Source 1 |
| Product or service | A brokerage-house record does not make every fund, repo or foreign security risk-free.Source 2Source 3 |
Check the exact legal entity, permissions, current status and scope in the official record. A brand connection in our coverage does not establish authorisation.
Client assets and protection boundaries
Sections ↑Protection boundaries
| Question | Interpretation |
|---|---|
| Custody and settlement | Follow the actual security, market infrastructure and intermediary arrangement.Source 2 |
| Cash-management products | A repo or fund is not automatically a bank deposit.Source 3 |
| Market loss | Supervision does not insure price declines or issuer default.Source 2 |
| Foreign products | Cross-border market, custody, tax and currency rules can differ.Source 3 |
Complaints and dispute resolution
Sections ↑Issue handling
| Stage | Published route |
|---|---|
| Broker complaint | Use the firm’s UNE or official customer process and retain evidence.Source 4 |
| CNBV enquiry | Use user-attention channels for supervisory information within CNBV remit.Source 4 |
| Entity verification | Preserve the dated supervised-entity result separately.Source 1 |
CONDUSEF supplies the financial-consumer complaint and assistance route; CNBV’s supervisory directory serves a different purpose. First identify the institution’s specialised customer unit, or UNE, through CONDUSEF’s public registers. Keep the written complaint and response, then use CONDUSEF’s assistance channels for the unresolved financial-consumer matter and its eligibility assessment.[6][7]
Documents and purpose
| Topic | Published position and meaning |
|---|---|
| Identify the institution | Use the exact brokerage-house legal name and UNE contact, not an app support address alone.Source 6 |
| Explain the disputed service | Separate a trade execution, fee, transfer, withdrawal or custody problem from a general objection to market performance. Preserve statements and the requested correction.Source 7 |
| Compare service history | The Buró de Entidades Financieras provides consumer information about institutions. It complements the CNBV authorisation check; it is not itself a licence.Source 8 |
Compensation and firm failure
Sections ↑CONDUSEF warns that investments through brokerage houses, investment funds and stock-market products are outside IPAB bank-deposit insurance. The fact that a financial group also owns a bank does not turn the brokerage account into an insured bank deposit. Determine whether the disputed item is an actual bank deposit, a security, a fund holding or another contractual claim before describing any protection.[5]
Official contacts and resources
Sections ↑Official routes
Scope Legal entity, status and sector verification.
Scope Current information and contact routes.
Consumer routes
| Topic | Published position and meaning |
|---|---|
| UNE and public registers | CONDUSEF’s public-register portal identifies institutional customer-service resources.Source 6 |
| Individual assistance | Use CONDUSEF’s service-unit locator for the appropriate assistance office.Source 7 |
| Supervisory identity | Continue to use CNBV’s Padrón de Entidades Supervisadas for the legal company, sector and status.Source 1 |
Use the authority’s official website for current official routes. Purpose-specific resources have not yet been established in this profile.
Report misconduct, scams or a clone
Sections ↑This profile has not yet established the applicable procedure, receiving body and eligibility for this task. Consult the authority’s official resources and check your firm, product and circumstances before acting.
Sources & further reading
- Padrón de Entidades Supervisadas search Comisión Nacional Bancaria y de Valores · Accessed 15 Oct 2026
- Brokerage-house sector and supervisory scope Comisión Nacional Bancaria y de Valores · Accessed 15 Oct 2026
- Brokerage-house frequently asked questions Comisión Nacional Bancaria y de Valores · Accessed 15 Oct 2026
- User-attention and official contact routes Comisión Nacional Bancaria y de Valores · Accessed 15 Oct 2026
- CONDUSEF: investments outside IPAB deposit protection CONDUSEF · Accessed 15 Oct 2026
- CONDUSEF public financial-institution registers CONDUSEF · Accessed 15 Oct 2026
- CONDUSEF service units CONDUSEF · Accessed 15 Oct 2026
- Buró de Entidades Financieras CONDUSEF · Accessed 15 Oct 2026
A documented resource is not a finding of eligibility or compensation coverage. Consult the named body and current official terms for your firm, product and circumstances.
Report an error or submit an update
Covered broker profiles
Profiles connected to this authority in our coverage. This is not a complete official register or a list of approved brokers; see each entity’s dated status.
GBM Mexico
A comprehensive reference to GBM’s Mexican brokerage app, Smart Cash repo account, dollar fund, Trading MX and USA, recommended portfolios, fund charges, withdrawal timing, security controls and CNBV supervision.
- Operating status
- Active
- Headquarters
- Mexico City, Mexico
- Sources checked
- 15 Oct 2026