Authority and scope
Sections ↑IFSCA is the unified authority for financial services in India’s International Financial Services Centres. Established on 27 April 2020 under the IFSCA Act 2019, it is headquartered at GIFT City in Gandhinagar. Its IFSC remit is distinct from domestic securities-market supervision.[1]
Regulatory perimeter
| Item | Practical implication |
|---|---|
| Covered businesses | The authority oversees financial products, services and institutions operating in Indian IFSCs. Its remit spans several financial-service sectors.Source 1 |
| A familiar Indian broker brand | Identify the company or IFSC operation that signs the agreement. The domestic broker’s registration is not a substitute for that provider’s IFSC authorisation.Source 1 |
Registers and permission checks
Sections ↑Directory checks
| Field | Reader action |
|---|---|
| Entity and activity | Search the legal name, category and subcategory. Compare the entry with the service being offered.Source 2 |
| Registration details | Read the number, registration date, validity fields and remarks, rather than relying on a logo or a broker’s own licence claim.Source 2 |
| Contact information | Match the directory’s registered address and website with the provider’s agreement and contact details.Source 2 |
| Evidence date | On 10 October 2026, the evidence held for this reference did not include a retrievable named-company result. The official directory remains the lookup route; a company disclosure alone is not independent register verification.Source 2 |
Check the exact legal entity, permissions, current status and scope in the official record. A brand connection in our coverage does not establish authorisation.
Client assets and protection boundaries
Sections ↑For an IFSC account, identify the trading member, clearing member and any custodian in the contractual chain. The complaint mechanism does not itself establish a deposit guarantee, a compensation ceiling or rights under another group company’s domestic Indian account. Any such protection needs the relevant institution’s scheme and eligibility rules.[3]
Complaints and dispute resolution
Sections ↑Complaint framework
| Topic | Published guidance |
|---|---|
| Framework | IFSCA’s December 2024 complaint-handling mechanism became effective on 1 April 2025 under its January 2025 circular.Source 3 |
| Evidence | Provide a specific, complete account of the issue with supporting documents. It must relate to financial services from a regulated IFSC entity.Source 3 |
| Provider process | Use the service provider’s complaint and appeal arrangements; keep transaction records and correspondence.Source 3 |
| Authority contact | The published IFSCA complaint email is [email protected]. Its page also links current FAQs on the handling process.Source 3 |
| Exclusions | Unsubstantiated allegations, vague or incomplete submissions, general information requests and unregulated activities are outside the stated complaint definition; whistleblowing is treated separately.Source 3 |
IFSCA’s process contains an internal appeal stage. Sending the initial complaint straight to the authority can result in it being returned until the provider’s process is exhausted. The sequence also changes for customers of exchange and depository members.[4]
The complaint sequence
| Topic | Published position and meaning |
|---|---|
| Initial review | Submit to the provider’s Complaint Redressal Officer. Acceptance should be acknowledged within three working days; rejection at intake within five working days, with reasons.Source 4 |
| Retail complaint decision | Preferably within 15 days and ordinarily no later than 30 days after acceptance.Source 4 |
| Internal appeal | The Complaint Redressal Appellate Officer handles appeals. File preferably within 21 days of the initial decision; the appeal should be decided within 30 days.Source 4 |
| Authority escalation | After the appeal, email IFSCA, preferably within 21 days. Trading/clearing members and depository participants require the relevant market infrastructure institution stage first.Source 4 |
Reporting misconduct and enforcement
Sections ↑IFSCA separates regulated-entity grievances from unregistered activity and whistleblowing. Its website links enforcement actions and scam alerts as separate resources. An enforcement notice describes the named person and conduct; it should be read alongside, rather than as a substitute for, the directory entry.[3]
Official contacts and resources
Sections ↑Documents for escalation
| Topic | Published position and meaning |
|---|---|
| Case identification | Include the regulated company, account/transaction references, dates and requested remedy.Source 4 |
| Previous decisions | Attach the original complaint, CRO reply, CRAO appeal and decision, plus supporting correspondence.Source 4 |
| Authority destination | [email protected]; use the consumer-protection page to verify the current contact.Source 3 |
Use the authority’s official website for current official routes. Purpose-specific resources have not yet been established in this profile.
Compensation & firm failure
Sections ↑This profile has not yet established the applicable procedure, receiving body and eligibility for this task. Consult the authority’s official resources and check your firm, product and circumstances before acting.
Sources & further reading
- IFSCA official overview International Financial Services Centres Authority · Accessed 10 Oct 2026
- Directory of regulated entities International Financial Services Centres Authority · Accessed 10 Oct 2026
- Consumer protection and complaint handling International Financial Services Centres Authority · Accessed 15 Oct 2026
- FAQs on complaint handling and grievance redressal International Financial Services Centres Authority · Accessed 15 Oct 2026
A documented resource is not a finding of eligibility or compensation coverage. Consult the named body and current official terms for your firm, product and circumstances.
Report an error or submit an update
Covered broker profiles
Profiles connected to this authority in our coverage. This is not a complete official register or a list of approved brokers; see each entity’s dated status.
Angel One
An India-focused review of Angel One’s resident and NRI accounts, brokerage, depository fees, MTF, settlement, withdrawal windows, trading tools and separate DriveWealth-based US access.
- Operating status
- Active
- Sources checked
- 10 Oct 2026
Groww
An India-focused guide to Groww’s resident, minor, HUF and NRI routes, transaction costs, MTF risks, settlement, withdrawals, 915 terminal, APIs and the separate Alpaca-based US service.
- Operating status
- Active
- Sources checked
- 10 Oct 2026
INDmoney
A comprehensive profile of INDmoney’s Indian brokerage and GIFT City global-investing routes, including equity and F&O prices, DP charges, TradeMargin+, US-stock brokerage, currency conversion, wallet funding, fractional shares, SIPs, entities and protection limits.
- Operating status
- Active
- Headquarters
- Gurugram, India
- Sources checked
- 15 Oct 2026
Upstox
A detailed account and service comparison covering Basic and Plus, Indian securities, Direct mutual funds, MTF slabs, closing-session rules, funding, NRI banking, US custody, deposits, pensions, loans and support.
- Operating status
- Active
- Sources checked
- 11 Oct 2026