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Dubai Financial Services Authority: DIFC permissions, register entries and complaints

A reference to the DFSA’s DIFC remit, public firm records, activity restrictions and written complaints process.

By Editorial deskDubai International Financial Centre, United Arab EmiratesPublished Updated Sources checked

Authority and scope

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The Dubai Financial Services Authority regulates financial services conducted in or from the Dubai International Financial Centre. Its mandate covers investment dealing and advice, custody, funds, banking, insurance and other financial activities. It also supervises anti-money-laundering and counter-terrorist-financing requirements for its regulated DIFC community.[1]

Authority
Dubai Financial Services Authority
Jurisdiction
Dubai International Financial Centre, United Arab Emirates
Remit
Independent regulation of financial services conducted in or from the DIFC, including investment dealing, custody, funds, banking and insurance.

Registers and permission checks

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Entities & regulation01

How to read a DFSA firm entry

How to read a DFSA firm entry
FieldWhat it establishesComparison use
Legal name and reference numberIdentity of the listed firmMatch the contracting company, not just its brandSource 2
Financial services and investmentsPermitted activities and relevant investment typesCheck that the proposed service is coveredSource 3
EndorsementsSpecified permissions, such as retail business or client assetsRead the actual firm’s endorsementsSource 3
RestrictionsLimits qualifying a permissionA dealing permission may contain a matched-principal conditionSource 3

The public directory separates authorised firms from other categories, including registered auditors and designated non-financial businesses. A search result alone therefore does not establish the permissions needed for a brokerage account. The individual firm record supplies the relevant activity and restriction detail.[2]

Open the official register

Check the exact legal entity, permissions, current status and scope in the official record. A brand connection in our coverage does not establish authorisation.

Rules for firms and products

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COB 6.16 addresses Restricted Speculative Investments offered to retail clients. It requires an appropriateness assessment, including knowledge and ability to bear losses, and a separate risk warning before the account is opened. A firm’s generic category must therefore be read alongside retail endorsements and the product-specific rules.[5]

Entities & regulation02

Minimum opening margin under COB 6.16

Minimum opening margin under COB 6.16
SubjectWhat it means
Major / other currency pairs3.3% for specified major pairs; 5% for other currency pairs.Source 5
Indices, gold and government debt5% for major indices, gold and specified government debt; 10% for other indices.Source 5
Other commodities / crypto tokens10% for other commodities; 50% for Crypto Tokens.Source 5
Other underlying assets20%. Check the rule’s definitions and product scope before classifying the contract.Source 5

Client assets and protections

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For these retail RSI accounts, the rulebook requires close-out when net equity falls below 50% of the overall margin requirement, subject to market conditions and best execution. The account-level negative-balance rule limits liability to funds in the account, including net unrealised profits. Incentives are also restricted. These trading protections do not establish a firm-failure compensation scheme.[5]

Complaints and redress

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The DFSA asks customers to approach the authorised firm first and retain a written record. An unresolved regulatory complaint can then be submitted in writing, with the parties’ details, a chronology and relevant correspondence. The authority receives reports about matters such as misleading sales statements, unsuitable products and misuse of client funds.[4]

Its complaints remit depends on DIFC jurisdiction and the laws or rules it administers. A complaint involving another jurisdiction may belong with a different authority. The existence of a Dubai office, on its own, does not identify the regulator or establish which company holds the customer’s account.[4][1]

Process03

A DFSA complaint is a supervisory submission

A DFSA complaint is a supervisory submission
SubjectWhat it means
Start with the firmUse its written complaint process and keep the response before submitting an unresolved concern.Source 4
ScopeIdentify the DIFC-regulated activity and suspected contravention. The DFSA is not the general regulator for all business across the UAE.Source 4
What to sendA chronology, the exact company and supporting account/communication evidence help the Authority assess the allegation.Source 4
What to expectThe DFSA aims to assess complaints within 28 days. This is not a payment or dispute-settlement guarantee; confidentiality can restrict what it can disclose.Source 4

Official contacts and resources

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Official DIFC routes

Public firm registerWebsite
https://www.dfsa.ae/public-register/firmsSource 2

Scope Read the firm, authorised activities, retail/client-asset endorsements and restrictions together.

Consumer complaint pageWebsite
https://www.dfsa.ae/your-resources/consumer/complaintsSource 4

Scope The consumer process is separate from complaints about the DFSA itself.

RSI rulebookWebsite
https://dfsaen.thomsonreuters.com/entiresection/25311Source 5

Scope Use the live consolidated provisions for applicable product conditions.

Rulebook

COB 6.16: Restricted Speculative Investments

Responsible body
Dubai Financial Services Authority Rulebook
Scope
Retail RSI appropriateness, warnings, margin schedule, close-out, account negative-balance and incentives.
Resource availability
Available
Checked
Source 5
Customer complaints

Consumer complaints

Responsible body
Dubai Financial Services Authority
Scope
Firm-first complaint, DIFC scope, 28-day assessment aim and supervisory confidentiality.
Resource availability
Available
Checked
Source 4

Resource availability describes the documented route. It does not establish eligibility, authorisation or compensation coverage.

Report misconduct, scams or a clone

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This profile has not yet established the applicable procedure, receiving body and eligibility for this task. Consult the authority’s official resources and check your firm, product and circumstances before acting.

Compensation & firm failure

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This profile has not yet established the applicable procedure, receiving body and eligibility for this task. Consult the authority’s official resources and check your firm, product and circumstances before acting.

Follow the evidence

Sources & further reading

  1. The DFSA: mandate and jurisdiction Dubai Financial Services Authority · Accessed 9 Oct 2026
  2. Public register: firms Dubai Financial Services Authority · Accessed 9 Oct 2026
  3. Fortrade (DIFC) Limited: current firm record Dubai Financial Services Authority · Accessed 9 Oct 2026
  4. Consumer complaints: remit and submission process Dubai Financial Services Authority · Accessed 15 Oct 2026
  5. COB 6.16: Restricted Speculative Investments Dubai Financial Services Authority Rulebook · Accessed 15 Oct 2026

A documented resource is not a finding of eligibility or compensation coverage. Consult the named body and current official terms for your firm, product and circumstances.

Report an error or submit an update

Covered broker profiles

Profiles connected to this authority in our coverage. This is not a complete official register or a list of approved brokers; see each entity’s dated status.

Multi-asset

baraka

A detailed UAE and GCC profile of baraka’s subscription plans, US and GCC stocks and ETFs, fractional investing, options, physical-gold exposure, funding and withdrawals, third-party execution and custody, DFSA regulation and investor-protection boundaries.

Operating status
Active
Headquarters
Dubai International Financial Centre, Dubai, United Arab Emirates
Sources checked
15 Oct 2026
Read the profile of baraka
Forex & CFD

Fortrade

Fortrade’s Mauritius CFD prices and payment thresholds, differing inactivity triggers, client-money hedging provisions, account termination and regional company distinctions.

Operating status
Active
Headquarters
UK principal business address: Michelin House, 81 Fulham Road, London SW3 6RD
Sources checked
15 Oct 2026
Read the profile of Fortrade
Forex & CFD

M4Markets

A detailed guide to M4Markets’ offshore MT4/MT5 accounts, European cTrader offer, funding, swap-free limits, copying, managed accounts and entity-specific protections.

Operating status
Active
Sources checked
22 Oct 2026
Read the profile of M4Markets