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ADGM Financial Services Regulatory Authority: permissions, restrictions and complaints

ADGM financial-services permissions, professional-client and client-asset restrictions, official alerts and FSRA complaint scope.

By FXBrokers.ai ResearchAbu Dhabi Global Market, United Arab EmiratesPublished Updated Sources checked

Authority and scope

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The Financial Services Regulatory Authority supervises financial services in Abu Dhabi Global Market. Financial firms have FSRA obligations in addition to the commercial requirements applying to registered ADGM entities. A commercial incorporation and a financial-services permission establish different things.[1]

Authority
Abu Dhabi Global Market Financial Services Regulatory Authority
Jurisdiction
Abu Dhabi Global Market, United Arab Emirates
Remit
Regulation and supervision of financial services in ADGM under its Financial Services and Markets Regulations and related rules.

Registers and permission checks

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Entities & regulation01

Identity and permission checks

Identity and permission checks
Record fieldWhat to establish
Legal company and FSP numberMatch the firm named in the customer agreement to its individual financial-services record.Source 2
Current statusThe register includes current and former approvals; inclusion alone does not establish an active permission.Source 2
Activities and limitationsRead the individual record for permitted services and client restrictions.Source 3
Client-asset permissionCheck whether the company may hold or control assets, separately from its ability to arrange or deal in investments.Source 3

ICM Limited illustrates the distinction. Its record shows active FSP 210045, dated 12 October 2022. The published conditions prohibit dealing with retail clients and holding or controlling client assets; principal dealing is limited to a matched-principal basis. These are conditions on that company, not permissions shared automatically by other ICM businesses.[3]

The FSRA register is an official public record covering firms, individuals, funds and other categories. Use the relevant category and current individual entry; keep a dated copy of the permission and conditions when assessing an account. The register itself cautions that errors or omissions can occur.[2]

Open the official register

Check the exact legal entity, permissions, current status and scope in the official record. A brand connection in our coverage does not establish authorisation.

Rules for firms and products

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Client classification affects which services a firm can provide and which conduct requirements apply. FSRA’s implemented August 2023 amendments included client classification, assets and conduct; its announcement expressly required assessment of existing professional clients’ continuing eligibility before offering new types of services or products under the changed requirements. A “professional” label should therefore reflect the applicable assessment, not simply the customer’s willingness to accept leverage.[5]

Client assets and protection boundaries

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Permission to deal as principal, including on a matched-principal basis, does not by itself grant permission to hold client assets. In the ICM example above, the register’s prohibition on holding or controlling client assets is decisive for describing that legal company’s role. Identify any separate custodian, payment recipient or execution company rather than assuming all group functions sit inside one FSRA permission.[3][5]

Complaints and dispute resolution

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Entities & regulation02

Route for an unresolved issue

Route for an unresolved issue
StepPublished process
Approach the authorised firmGive it an opportunity to handle the complaint under its own procedures.Source 4
Regulatory escalationSubmit a written complaint through the FSRA form with your details, the firm or person, a dated chronology and supporting correspondence.Source 4
Assessment timingThe authority aims to complete assessment within 28 days, while complex matters can take longer.Source 4
JurisdictionIts remit concerns relevant ADGM financial-services conduct. Non-financial ADGM business or conduct elsewhere can fall under another authority.Source 4

Reporting misconduct and enforcement

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FSRA’s published alerts show why a company name and an ADGM address are insufficient. Its March 2025 Global Investors FX notice states that the named business was not authorised by FSRA. Check the official financial-services record and the domain/contact details together; incorporation or a professional-looking certificate does not answer the financial-permission question.[6]

Compensation and firm failure

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A financial-services permission and a regulatory complaint procedure do not establish a general per-investor compensation amount. The evidence cited here concerns authorisation, limitations and regulatory assessment. Any assertion of client-asset insurance or a private protection arrangement needs its own terms, beneficiary and relevant legal entity.[2][4]

Contacts & official resources

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Use the authority’s official website for current official routes. Purpose-specific resources have not yet been established in this profile.

Follow the evidence

Sources & further reading

  1. FSRA Public Register: coverage and use ADGM · Accessed 11 Oct 2026
  2. FSRA alert concerning Global Investors FX, 19 March 2025 Abu Dhabi Global Market · Accessed 15 Oct 2026

A documented resource is not a finding of eligibility or compensation coverage. Consult the named body and current official terms for your firm, product and circumstances.

Report an error or submit an update

Covered broker profiles

Profiles connected to this authority in our coverage. This is not a complete official register or a list of approved brokers; see each entity’s dated status.

Forex & CFD

ICM.com

Direct and Zero FX/CFD accounts, instrument-specific prices, MetaTrader, money movement and the material Mauritius, ADGM and former UK distinctions.

Operating status
Active
Headquarters
Group offices; Mauritius retail contracting entity
Sources checked
11 Oct 2026
Read the profile of ICM.com
Multi-asset

Lunaro

Lunaro offers forex and multiasset derivatives through separate UK and Abu Dhabi businesses. The UK service combines CFDs and spread betting; the UAE service adds exchange-traded futures and options. Account tariffs, dealing arrangements and protections depend on the contracting entity.

Operating status
Active
Headquarters
London, United Kingdom; Abu Dhabi, United Arab Emirates
Sources checked
20 Oct 2026
Read the profile of Lunaro
Multi-asset

Sarwa

A detailed UAE and regional profile of Sarwa Invest, Trade and Save, including tiered managed fees, stock and options commissions, instant funding, withdrawals, referral conditions, the 2024 DIFC-to-ADGM consolidation, legal entities, custodians and client-protection boundaries.

Operating status
Active
Headquarters
Abu Dhabi Global Market, Abu Dhabi, United Arab Emirates
Sources checked
15 Oct 2026
Read the profile of Sarwa
Multi-asset

Thndr

A multi-region profile of Thndr’s Egyptian stock and fund service, ThndrX subscription, US and UAE routes, market-specific charges, order types, funding, instant settlement, transfers, custody, regulation and support.

Operating status
Active
Headquarters
Cairo, Egypt, with ADGM international entity
Sources checked
29 Oct 2026
Read the profile of Thndr