Rakuten Wallet: yen spot dealing, margin exchange and app access

Rakuten Wallet’s spot service uses quoted buying and selling prices. The margin exchange is a separate trading product with its own execution and collateral rules. A customer buying a cryptoasset for later withdrawal is using a different service from a customer opening leveraged exposure. Both sit within the Rakuten Wallet brand, rather than the similarly named securities brokerage.[7]

Conditional spot orders activate a market instruction when the specified condition is reached. The trigger price is not a guaranteed execution price. The FAQ also describes expiry or failure where the required conditions or available balance are not satisfied. Leaving a condition active therefore does not reserve an unconditional right to buy or sell at that level.[22]

Individuals can select leverage from one to two times in 0.1 increments per order. This margin setting is distinct from a spot purchase.[5]

The liquidation FAQ says a margin ratio below 100% triggers market closure of eligible positions, beginning with older positions, until the required level is restored. It warns that losses can exceed the deposited margin. A liquidation threshold is therefore a control mechanism, not a guarantee that the customer’s maximum loss equals the original cash deposit.[24]

The spot commission FAQ states that the commission is free. That statement describes one fee line. It does not establish that the buy and sell quote are equal, that a later bank withdrawal is free or that an on-chain transfer incurs no platform charge.[6]

On hypothetical JPY 1 million exposure, a −0.01% maker rate gives a JPY 100 rebate; a 0.04% daily position charge is JPY 400. Actual daily valuation and execution classification matter.[5]

The operator’s fee explanation describes the spot dealer spread as the difference between its buying and selling quotes. It can vary with market conditions. It also describes opening and maintenance as free. Those terms are not a fixed spread quote or a promise that a quick purchase and resale will return the original amount.[7]

JPY withdrawal charges are taken from the account balance rather than simply reducing the requested bank payment. For example, a JPY 10,000 payment with a JPY 300 charge requires JPY 10,300 of available cash.[8]

Use an own-name receiving bank account. The bank-linked instructions describe immediate reflection, while the timing table allows up to three banking business days; processing is not presented here as an unconditional instant guarantee. The external-transfer route depends on how the trading account was opened. A customer onboarded through the bank-link method cannot automatically use that other-bank deposit facility.[9]

A supported cryptoasset and a supported network are separate requirements. The network FAQ says deposits through an unlisted network are not credited, returned or compensated, and that an asset absent from the deposit list cannot be sent in any form. The name of a token alone is therefore insufficient when copying a receiving address or choosing the sending chain.[10]

Outgoing exchange transfers are constrained by travel-rule messaging compatibility. The current FAQ gives examples of unavailable destinations, including bitFlyer, Coincheck, Crypto Garage and Binance Japan, and stresses that the list is not exhaustive. A recipient’s being a registered Japanese exchange does not establish that the two services can exchange the required transfer information. Check the actual destination’s current availability before relying on a withdrawal route.[12]

The processing guide allows up to five business days for crypto withdrawals, with exceptions for inadequate information, recipient rejection or legal concerns. Network conditions, maintenance and further identity checks can also affect processing. Newly opened accounts face an initial restriction lasting several days; the FAQ does not assign one universal exact number of hours.[13]

A withdrawal cannot be cancelled once processing has begun. Confirm the destination and amount before submission, and distinguish an exchange-side pending request from a transaction already broadcast to a blockchain. A recipient’s delay in displaying funds does not itself make the original withdrawal reversible.[14]

The operator’s September 2026 custody explanation distinguishes customer money placed in trust from crypto held in offline wallets. These are different protection mechanisms: a money trust statement should not be expanded into a claim that every crypto balance has the same trust structure. The reviewed disclosure did not establish a named customer insurance policy and coverage limit or a complete independent current asset-and-liability attestation.[40]

The new-app migration FAQ requires release of the previous authentication setting and configuration of a passkey in the new app. It says the previous Google Authenticator settings are deleted after the migration completes. A customer should follow the documented sequence rather than delete authentication access prematurely and assume the new app will reconstruct it.[25]

Login restrictions can apply across both spot and margin services when required security settings are missing. The restoration process uses the designated app, telephone-number verification from the registered number and passkey setup. Additional individual checks can prevent immediate restoration. The guidance also asks customers to review passwords and unfamiliar sessions associated with their linked accounts.[26]

A login-recovery process and a money-out security hold are not the same thing. The reviewed recovery FAQ does not promise a universal reset-to-withdrawal interval. The crypto processing guidance separately establishes a several-day restriction after account opening, which should not be assumed to describe every later authentication change.[26][13]

The linked Rakuten ID is fixed at account opening. The customer cannot simply replace it afterwards to redirect shopping-related benefits to another ID. This links the exchange account to a particular Rakuten identity, but it does not merge the exchange cash balance with a securities, shopping or bank balance.[19]

Account closure cannot be restricted to only the spot or only the margin account, and the FAQ says a submitted closure request cannot be cancelled. An account with no transaction history or remaining balance can use the documented My Page process. Customers with transaction history are directed to support and the stated cleanup requirements. Closing one relationship should therefore be planned across both trading products.[20]

The current FAQ says telephone support is unavailable. Existing customers should open the inquiry form while logged into the app or My Page, so the submission carries account context. The availability of a corporate telephone number elsewhere should not be mistaken for a staffed customer-dealing line.[28]

A separate order FAQ expressly rejects telephone and email order instructions. If app access is interrupted, sending an email is therefore not a substitute for entering or cancelling a spot order. The customer needs to establish the order’s actual status through the supported trading route when access returns.[29]

The website/app AI chat accepts questions through categories or free text. It is documented as a support-question interface, not as permission to place orders or operate the customer’s funds. An answer from that chat should also be distinguished from a formally submitted account-specific complaint.[31]

The complaint page identifies separate product routes. The applicable body and procedure therefore depend on whether the issue concerns spot dealing or the margin service. The contact listing does not promise a particular award or establish that every complaint falls within that body’s jurisdiction.[30]

The FSA’s 30 September 2026 cryptoasset exchange list identifies Rakuten Wallet under Kanto number 00015, registered on 25 March 2019. The corporate number is 7010401128837. The regulator cautions that listing assets is not a guarantee of their value or an investment recommendation.[3]

The financial-instruments register separately identifies the same company and corporate number under Kanto number 3190, with Type I status and a registration date of 1 May 2020. This is the relevant separate financial-business category; the spot exchange number alone should not be used as evidence for the margin permission.[4]

The company overview dates establishment to 15 December 2016. Rakuten Wallet is part of the Rakuten group. The exact direct parent is not asserted from mixed website footers; the contracting operator identified in both official registers is Rakuten Wallet itself.[2]

Rakuten’s August 2019 launch announcement records the change from the former everybody’s bitcoin name in March 2019 and the launch of the Rakuten Wallet spot service that August. That history distinguishes this crypto operation from the group’s separate securities and banking businesses.[39]

The former margin dealer service ended on 29 November 2023. The notice distinguished it from the margin exchange launched in 2022 and provided migration instructions at that time. Old FAQ wording describing commission-free margin dealer trading should not be used to imply that the discontinued product has reopened.[36]

The separate web3 wallet’s published closure deadline was 1 July 2026 at 13:59 Japan time. The notice required customers to move crypto/NFT holdings themselves and said private-key export was not provided. It distinguished that shutdown from the continuing spot and margin services. A legacy web3 navigation label is therefore not evidence that this wallet remains an active custody or NFT product.[37]

Operator

楽天ウォレット株式会社 (Rakuten Wallet, Inc.)

Exchange model

Centralised

Service scope

JPY spot dealing and a margin exchange; spot and margin have different execution, interface and fee structures.

Client types

Retail clients

Pricing publication

Public pricing

Other names

楽天ウォレット

Funding scope

Own-name JPY bank routes and supported crypto transfers. Linked Rakuten Bank and other-bank funding have different conditions.

Custody and asset handling

Operator-held trading balances. Company disclosures distinguish money held in trust from crypto held in cold wallets; no verified customer-specific insurance limit established.

Client eligibility

Japanese residents meeting product verification and age criteria. US nationality/residency exclusions and residence-card requirements apply; overseas applications are restricted.

Support

Authenticated inquiry form and AI support chat; current FAQ says telephone support is unavailable.

Authorisation and registration scope

Japanese cryptoasset exchange registration 00015 and Type I financial instruments registration 3190 apply to the identified operator; they are distinct permission categories.

Exchange metadata checked 21 Oct 2026Source 1Source 3Source 4Source 5Source 7Source 9Source 15Source 16Source 17Source 18Source 28Source 31Source 38Source 40

Crypto conversion accepts eligible normal Rakuten Points. The FAQ excludes limited-time points, certain campaign points, points obtained by exchanging another programme’s rewards, gift-card points and points still committed to interest/investment features. A headline points total can consequently exceed the amount usable for crypto conversion. Loyalty points, a crypto balance and withdrawable yen remain different balances.[34]

Rakuten Cash conversion is limited to the assets supported by the spot service. It converts eligible holdings into the payment service’s balance rather than creating a general bank withdrawal. The conversion screen and applicable Cash terms determine what the customer receives; the availability of the route does not establish that every external cryptoasset can be transferred in and converted.[35]

Reports become available from the next business day. Spot records can be downloaded through My Page in PDF or CSV. The margin exchange uses its own Reports route, with the documented web PDF and app date-selection workflow. Do not assume every product exports the same format or that an annual report includes external-wallet activity. These documents support record keeping; downloading them does not submit a tax return.[27]

The margin exchange API distinguishes unauthenticated market data from authenticated account information and orders. Keys are created from its logged-in menu. Publicly indexed account fields include withdrawal-related balance figures, but those fields alone do not establish an API permission to send money out. The reviewed passages did not establish the complete permission and revocation matrix.[32]

GPT-Trade is a third-party product from Trade Advisory Technologies. Its developer describes Rakuten Wallet API connectivity, configurable repeat trading and following pre-registered automated strategies. This can generate trading instructions, unlike the exchange’s support chatbot. Disconnecting an integration should not be assumed to close positions or cancel every existing order: the inspected description does not establish those consequences. The customer needs the separate provider’s current terms and the actual API permissions before granting trading authority.[33]