Coinmotion exchange profile

Coinmotion offers retail, business and larger-client crypto services from Finland. Its current site advertises more than 300 assets and more than 150,000 users. The user count is a company reach claim without an active-customer measurement period. The broad asset count also conceals a practical division: the transferable core range and the expanded range do not provide identical order, custody or withdrawal functions.[1]

The OTC desk accepts orders exceeding €10,000 and offers execution-only arrangements agreed for each order. It can source assets beyond the ordinary interface. Existing customers can approach Coinmotion Wealth or the account message channel; availability of an asset does not guarantee a counterparty, quote or settlement arrangement.[35]

The OTC execution policy weighs price, total costs, speed, settlement probability, liquidity, size and custody considerations. It describes manual use of multiple counterparties and venues, rather than promising one universal exchange price. Specific customer instructions can constrain that process, with a warning where they prevent the policy’s usual approach. The policy applies to OTC execution and should not be treated as proof that every retail app order is routed identically.[10]

Hypothetical €1,000 purchases cost €20 at 2% or €29 at 2.9%, excluding price and bank costs. Incoming/internal crypto transfers are free; external fees vary. Published staking APY already deducts the reward fee.[4]

A customer already above €10,000 of qualifying ninety-day volume would incur €14 on a hypothetical €1,000 purchase at 1.4%, if that eligible rate is active when the order is entered.[5]

Vault storage costs €3 per month for each cryptocurrency held, taken in that cryptocurrency. The first charge is deducted on deposit; adding more of an already stored asset does not create another initial asset charge. Thus three different stored assets cost a hypothetical €9 equivalent monthly, before changes in their value. Vault transaction details are available in the computer interface.[25]

The contract makes EUR the operating and record currency. SEK and other display amounts are indicative conversions; the customer bears conversion costs and rate changes. A Swedish-looking balance therefore does not establish a separately settled SEK account.[3]

The custody summary also describes a EUR payment account and execution of payment instructions, including bill payments. These payment services are distinct from custody of crypto.[9]

To withdraw to a bank, sell the desired crypto into EUR and submit the bank withdrawal with the required confirmation. Coinmotion describes processing twice on weekdays and once on weekends, with bank arrival generally within zero to two business days. Processing a withdrawal and the receiving bank crediting it are separate stages.[14]

A transfer still pending in Coinmotion can be cancelled by the customer, and support can check whether cancellation remains possible. Once confirmed and transmitted, the guide treats the crypto transfer as irreversible. Verify both network and address before confirming; a cancellation request should not be assumed successful merely because a message was sent.[34]

The Vault supports the ten standard assets and delays access by between twelve hours and thirty days. The clock starts when withdrawal is requested, not when assets enter the Vault. One shared delay applies across deposits: the longest selected lock remains relevant, and a later shorter selection does not shorten it. While locked, the assets cannot be sold or transferred, and the delay cannot be bypassed. It is a restriction on access, not a price guarantee.[24]

Expansion staking requires an affirmative staking instruction. While staked, assets cannot be sold; they first require an unstaking request. Rewards are processed on Tuesdays, must reach €0.01 per asset to be distributed, and are unavailable when the staked position is worth less than €1. After Coinmotion deducts 25% of the reward, the balance is automatically staked again rather than credited as freely spendable cash. Hypothetically, 100 units of gross reward leave 75 units after a 25-unit fee.[22]

The September 2026 risk notice distinguishes Expansion staking from manual staking arranged through OTC. Both can depend on subcontractors and activation or exit queues. Slashing, validator problems and contract failures can reduce principal, including a total loss; compensation for slashing is not promised except where caused by Coinmotion’s gross negligence or wilful misconduct. A displayed yield is variable, and a request to unstake is not a guarantee of immediate tradable funds.[23]

The retail onboarding guide requires legal adulthood and Finnish or Swedish bank credentials; it does not offer children’s accounts. It also warns that country restrictions can require a support check. These identity requirements are narrower than a general claim of European regulatory reach: passported services do not automatically mean every European resident can complete this particular retail onboarding route.[12]

The Bitpanda relationship broadens the assets available inside Coinmotion. It should be understood as a service dependency with separate asset conditions, rather than an assertion that a Coinmotion customer automatically has a full independent Bitpanda account. Standard and Expansion balances should be checked separately when planning a withdrawal or account exit.[7]

The status page covers the platform, app, API and deposit services and showed operational status when checked on 20 October 2026. This is Coinmotion’s time-specific status report, not an independent uptime measurement. Check it alongside the affected payment or order status; an unresolved instruction should not be resubmitted simply because a browser connection failed. No general emergency telephone order facility was established.[29]

Transaction statements can be generated from Reports in the app or the browser Reporting section and downloaded as CSV. The report includes trades, transfers and fees and can take several minutes to prepare. Keep a consistent date range and reconcile external wallet activity separately; the export documents Coinmotion activity rather than every transaction a customer may have made elsewhere.[27]

For an authenticator error, first check the device clock. The recovery guide allows login with supported bank credentials and contact with customer service to reset two-factor authentication when needed. A new phone does not automatically restore the old authenticator secret. A universal post-reset withdrawal hold was not established from this guide.[15]

A customer may terminate the agreement immediately; ordinary company termination carries sixty days’ notice, with faster restriction possible for specified legal or contractual grounds. Before the stated exit deadline, withdraw EUR to the verified bank account and transfer or sell standard crypto. Expansion assets must be sold because external transfer is unavailable. Remaining frozen or terminated balances can incur the separate tariff.[3]

Coinmotion announced Finnish MiCA authorisation on 2 July 2025. That announcement is the company’s account of its home-state permission; the independently inspected cross-border entry is the Swedish FI register. The announcement date should not be substituted for an unverified exact grant date.[32]

Swedish FI lists Coinmotion Oy as active, institution 56690, with LEI 743700PZG5RRF7SA4Q58. Its four crypto permissions dated 16 July 2025 cover custody, exchange against funds, executing customer orders and transfers. The entry separately identifies foreign payment-institution activity. This verifies recognition of the Finnish provider in Sweden; it is not a Swedish banking licence or evidence that investment losses are insured.[33]

Coinmotion’s history traces the business to Prasos, founded in 2012, and the current operation is based in Jyväskylä. Prasos and Prasos Oy are historical identity references within this profile, rather than additional unprofiled exchanges. The trading brand, the Finnish contracting operator and an external custody partner have different roles.[2]

The legacy Coinmotion payment card was discontinued in May 2024. The card help notice says remaining card balances were returned to the customer’s Coinmotion EUR account without a fee. The old card therefore should not be counted among currently available account features merely because its help page remains online.[26]

Operator

Coinmotion Oy

Exchange model

Centralised

Service scope

Euro-settled crypto purchases, transfers, recurring savings and negotiated OTC execution.

Client types

Retail clients; Professional clients; Institutional clients

Pricing publication

Public and quoted pricing

Other names

Prasos; Prasos Oy

Headquarters

Jyväskylä, Finland

Funding scope

Own-name euro funding through supported bank and card channels.

Custody and asset handling

Standard custody is separated from Bitpanda-supported Expansion custody; the latter cannot currently be withdrawn externally.

Client eligibility

Retail onboarding requires legal adulthood and Finnish or Swedish bank identification; additional country restrictions apply.

Support

Account messages, published telephone assistance and a written complaint procedure.

Authorisation and registration scope

Swedish FI independently lists the Finnish operator as an active foreign payment institution and crypto-asset service provider.

Exchange metadata checked 20 Oct 2026Source 1Source 8Source 24Source 3Source 29Source 35Source 22Source 12Source 9Source 13Source 4Source 30Source 33Source 2

Monthly Savings automates purchases from a funded EUR balance, with a €10 minimum and selectable dates on the 5th, 10th, 15th, 20th or 28th. The feature schedules purchases without assuring a profitable entry price.[20]

Savings advertises 1%; newer Swedish accounts generally pay 2.9%. The pages do not resolve this exception, so verify the displayed plan rate.[20][4]

A missed Savings purchase does not cancel the plan. If money arrives after the scheduled day, it remains as EUR for the next month unless used elsewhere; the plan keeps trying on later dates. Cancelling requires two separate actions: cancel the plan in Coinmotion and stop the recurring transfer at the bank. Otherwise the bank can continue sending EUR even though crypto purchases have stopped. The guide advises funding several banking days ahead.[21]

Strategies are mobile basket purchases. For example, Market Leaders allocates 60% to BTC, 25% to ETH and 15% to XRP, while another basket spreads purchases across five assets. Coinmotion says these are predefined purchase allocations, not active portfolio management: the customer retains responsibility for holdings and later sales. Buying a basket does not establish that the service will rebalance it or sell it when the app is closed.[19]

The Finnish referral programme pays the referrer 50% of qualifying charged trading fees for twelve months, provided the charged fee is at least 1%. The referred customer receives the stated first-month 1% trading rate. Rewards are credited in EUR, while Expansion trades neither generate these rewards nor qualify for their discounts. This is conditional fee sharing, not an unconditional opening deposit.[6]

The API overview advertises market data, account balances, trading, deposit-address functions and sending crypto. Those functions have different authority and risk: a program that can submit a transaction is not equivalent to a market-data reader.[28]