BISON exchange profile

BISON is the Boerse Stuttgart Group’s app and web service for buying and selling cryptocurrencies. EUWAX supplies trading, while a separate group company provides crypto custody. The service also has securities accounts, whose bank, eligibility rules and trading arrangements differ from the crypto account covered here.[2]

Savings plans debit the BISON euro settlement balance weekly, monthly or quarterly. Weekly plans permit a chosen weekday; monthly and quarterly plans use the first or fifteenth. A plan can be paused or terminated, and several plans can coexist. Insufficient funds can cause an occurrence to be skipped while the plan remains active, so closing the app or missing one payment does not stop later purchases. A bank standing order used to replenish the balance is a separate instruction.[6]

For a first purchase, staking activation can take up to two days for ETH or four for SOL. Rewards are credited weekly. Unstaking requires the underlying network’s release process, which can take days or weeks; the app shows progress. Neither BISON nor the customer can accelerate the network queue. BISON states that its staking service falls outside MiCA’s regulated service protections.[11]

The trading contract uses separate EUWAX buying and selling prices. A sale immediately after a purchase therefore receives the lower bid, even if the market has not moved. The following illustration uses invented executable quotes and assumes they remain unchanged; it does not represent a current BTC price or a guaranteed spread.[8]

Card, Apple Pay and Google Pay funding adds 2.49% of the transaction amount. On a hypothetical €1,000 funding transaction that component is €24.90, before any cost of a later crypto trade. Eligibility requires at least three months of verification and an earlier euro deposit. The published range is €50–€10,000, with a €10,000 monthly cap. Visa and Mastercard require 3-D Secure; only two saved cards can be added within six months.[9]

A hypothetical gross staking reward of 0.01 ETH yields a 0.0027 ETH commission and 0.0073 ETH after that commission. This calculation applies the published 27% share to a given reward; it does not forecast the network reward, annual return or euro value.[7]

Crypto deposits must come from wallets beneficially owned by the customer. A tradable asset is not necessarily enabled for deposits. Match the exact asset and network, and include required destination tags or memos such as those used for XRP, XLM and HBAR. Confirmation and source-of-funds checks can postpone crediting; sending an unsupported token to a familiar-looking address is not a supported deposit route.[16]

Purchased crypto has a separate 24-hour withdrawal hold. Outbound requests require password, SMS and email confirmation. BISON permits cancellation within the first hour or while the request remains pending; after final processing the transfer cannot be reversed. Contact support if a withdrawal is still pending after 48 hours. A security setting can disable crypto withdrawals; re-enabling requires support and may take several business days. Transfers to another person’s wallet or a service provider’s wallet are prohibited; the destination must belong to the customer.[17]

BISON’s wallet-verification procedure can require a Satoshi test or digital signature once cumulative transfers involving a self-hosted wallet reach €1,000. A test approval lasts six months for the verified address; a changed address needs a fresh check. The test amount must arrive within three hours, and the sender bears its network cost. Requested beneficiary or platform details must also match the real transfer.[19]

Boerse Stuttgart Digital Custody GmbH holds crypto for customers through fiduciary custody. Customer assets may be pooled together, while remaining separate from the firm’s own assets; individual ownership is recorded in the custody relationship. The agreement also addresses third-party custody arrangements. Its liability provision for attributable crypto loss is tied to the asset’s market value at the time of loss, rather than protection against ordinary price falls.[13]

The Deutsche Bank arrangement is a trust omnibus account, rather than a separate personal bank account opened directly with that bank. BISON may ask the customer to reconfirm an intention to trade. If that confirmation is not supplied, idle euros can be returned to the reference account; funds can subsequently be deposited again. This is a balance-handling procedure, and the description does not specify a fixed inactivity-fee schedule.[20]

The crypto account is for private individuals aged at least 18. BISON excludes company, joint, third-party and multiple accounts, and requires no US tax liability. The customer must provide tax identifiers for all applicable tax residencies. Approved nationality and residence are separate checks. Access to securities requires additional German residence, nationality, tax and telephone conditions, so crypto eligibility should not be reused as a securities eligibility decision.[27]

BISON describes active provision in Germany, Austria and Switzerland. It also describes registration by other EEA citizens on their own initiative, subject to the supported-country rules. This distinction is narrower than assuming every EEA resident receives an identical marketed service or every nationality is accepted.[28]

Identity verification uses IDnow video identification or the supported German electronic-ID route. A passport or foreign identity document can require recent proof of residence, generally no older than six months. Video verification needs working camera and microphone access; the electronic-ID route needs the enabled identity-card function and compatible device. Verification and a successful deposit precede full account use.[29]

BISON provides its Help Centre and contact form in German and English. Its BEA virtual support assistant can answer routine questions and collect details outside staffed hours. The published description gives it a support role; it does not establish authority to place trades, approve withdrawals or override identity checks.[2]

During extreme volatility trading may pause, and concentrated limit requests at the same price can be rejected. For a disputed order, BISON asks for the date, time, coin and description through the contact form. The inspected order guide offers no guaranteed emergency telephone execution route.[5]

Formal complaints are free and can be submitted using the complaint route or by post to EUWAX in Stuttgart. BISON targets a response within 15 business days; exceptional cases can extend to 35 with an interim explanation. Its procedure identifies the German Federal Universal Conciliation Body in Kehl as an external route, while access to courts remains available.[30]

To close the account, first remove all euro and crypto balances. The web interface can sell residual amounts that the mobile app cannot handle. Download reports before cancellation, because account access and the associated partner relationships end with closure. Simply ceasing to use the app is different from this explicit closing process.[26]

The website imprint identifies EUWAX Aktiengesellschaft, also styled EUWAX AG, at Börsenstraße 4, 70174 Stuttgart, registered in Stuttgart under HRB 19972. BISON is the product brand; it is not a separate legal counterparty replacing EUWAX.[3]

The homepage displayed more than 1,050,000 users when checked on 20 October 2026. Although another homepage passage calls them active users, it supplies no measurement window or activity definition. The figure therefore records BISON’s stated user reach, not independently verified monthly active traders or trading volume.[1]

BSDEX is a related Boerse Stuttgart platform with a separate account. Its FAQ explicitly says that a BISON login does not work there. The two products should therefore not be merged into one set of fees, order controls or account permissions.[37]

Operator

EUWAX Aktiengesellschaft

Exchange model

Centralised

Service scope

Direct crypto purchases and sales, limit/stop instructions, savings plans and eligible ETH/SOL staking.

Client types

Retail clients

Pricing publication

Public pricing

Pricing scope

Trading cost is embedded in quotes; payment-method and staking charges also apply.

Funding scope

Euro settlement accounts and supported own-wallet crypto transfers.

Custody and asset handling

Boerse Stuttgart Digital Custody GmbH holds customer crypto in fiduciary pooled custody.

Client eligibility

Private adults with supported residence and nationality; no US tax liability. Staking requires German residence.

Support

Help Centre and contact form; formal complaint handling in German and English.

Authorisation and registration scope

EUWAX and the crypto custodian have separate BaFin entries and service permissions.

Exchange metadata checked 20 Oct 2026Source 2Source 7Source 27Source 13

BISON’s Info Report is designed around German tax reporting and uses FIFO for realised results and holding periods. Externally transferred holdings can be excluded from automatic gain calculations, leaving the customer to reconstruct acquisition history. The report is available through the account’s document area; custody statements are also available, including historical-date requests back to 1 January 2025. These records support reconciliation but do not settle every customer’s tax treatment.[31]

Transaction-history exports use a selected period and arrive as CSV in the postbox. They cover purchases, sales, transfers and rewards. A zero crypto-fee field reflects the embedded spread, not zero economic trading cost. Referral or cashback credits can appear as deposits, and external wallet addresses are omitted from the CSV; use transaction details and outside records when those fields matter.[32]