Accounts & headline costs
Sections ↑Account comparison01
Account and service routes at a glance
| Account / service | Contract and customer scope | Platform and principal condition |
|---|---|---|
| Standard | Zero Markets LLC — Eligible international clients; retail clients | MetaTrader 4 / 5. International website offer; use only where the agreement identifies the SVG company. Other regional contracts require their own terms.Source 1Source 29 |
| Super ZERO | Zero Markets LLC — Eligible international clients; retail clients | MetaTrader 4 / 5. International website offer; SVG contract must be confirmed. Instrument commissions differ; no complete account-currency commission matrix published.Source 2Source 29 |
The international website presents Standard and Super ZERO self-directed accounts and an Islamic conversion option. The tariffs below were checked on 11 October 2026. They are website terms, not a universal Australian or New Zealand offer: the legal company shown during application determines which agreement applies. The international pages publish both SVG and Mauritius documentation.[17]
Account comparison02
International self-directed accounts
| Attribute | Standard | Super ZERO |
|---|---|---|
| Opening balance | USD 100 or equivalent | USD 100 or equivalentSource 1Source 2 |
| Published spread floor | 1.0 pip | 0.0 pipsSource 1Source 2 |
| Headline FX commission | USD 0 | USD 2.50 per sideSource 1Source 2 |
| Platforms | MT4 and MT5 | MT4 and MT5Source 1Source 2 |
| Share and ETF charges | Separate product schedule | Separate product scheduleSource 1Source 2 |
Super ZERO is a spread-plus-commission offer. Its account page specifies the charging side, while the Islamic raw-account table describes USD 2.50 per 100,000. A complete commission matrix for every account currency and instrument was not established, so a single advertised dollar figure should not be applied indiscriminately to metals, shares or all regional accounts.[3]
Pricing & charges03
Published FX reference spreads — pips
Account comparison04
Account configurations
| Configuration | What is established |
|---|---|
| Base currencies | AUD, USD, EUR and GBP in the support centre; funding-rail currencies are a different list.Source 18 |
| Islamic conversion | Request conversion of an MT4/MT5 account; the broker may require evidence of Islamic faith.Source 3 |
| PAMM manager account | Separate AUD 20,000-equivalent opening requirement and customisable terms.Source 22 |
Products & platforms
Sections ↑Reference table05
FX and metal contract interpretation
| Product | Evidence and practical meaning |
|---|---|
| FX | The forex page illustrates two standard EUR/USD lots as EUR 200,000: one standard lot is 100,000 base-currency units in that example.Source 4 |
| XAUUSD | Gold priced against USD per ounce. Published Standard minimum/average spread: 0.16/0.21; Super: 0.02/0.07.Source 6 |
| Other metals | Silver plus gold crosses are published. The metal spread table does not establish a uniform cash value per lot for every symbol.Source 6 |
Pricing & charges06
Exact oil products
| Symbol | Product identified by broker | Published spread treatment |
|---|---|---|
| XTIUSD | WTI crude-oil CFD | Standard minimum/average 0.05/0.05. Super average conflicts with its minimum; see Additional Information.Source 7 |
| WTI | Future Oil — WTI futures-linked CFD | Minimum and average 0.03 on both accounts in the reference table.Source 7 |
| XBRUSD | Brent crude-oil cash CFD | Separate contract; minimum/average 0.05/0.05 for both accounts.Source 7 |
Reference table07
Index coverage and reference prices
| Contract | Published minimum / average | Scope |
|---|---|---|
| US500 | 0.5 / 0.5 | US equity-index cash CFDSource 8 |
| GER40 | 1 / 2 | German equity-index cash CFDSource 8 |
| AUS200 | 1 / 2 | Australian equity-index cash CFDSource 8 |
| Other markets | UK100, JP225, NAS100, DJ30, HK50 and European/Asian indices | Both account columns show the same figures for the selected references.Source 8 |
Reference table08
Shares, ETFs and cryptocurrency
| Family | Offer and ownership |
|---|---|
| Share CFDs | MT5 exposure to named international shares, including US and Hong Kong stocks. The legal exposure is a CFD, not registered ownership of the shares.Source 9 |
| ETF CFDs | MT5 ETF contracts cover equity, bond and commodity funds. The published list specifies contract size 1 and leverage 1:5 for listed examples such as ACWI, AGG and BND.Source 10 |
| Crypto CFDs | The page advertises 12 major cryptocurrency CFDs on MT4/5. These do not deliver coins to a wallet; the broker explicitly distinguishes them from physical cryptocurrency exchange.Source 11 |
Platforms & products09
Platform choice
| Platform | Established capabilities | Operational distinction |
|---|---|---|
| MT4 | Desktop/mobile charting and Expert Advisors. | Server and symbol list determine actual products; platform availability does not override contract restrictions.Source 25 |
| MT5 | Desktop/mobile multi-asset trading and automated strategies. | Share and ETF product pages specifically identify MT5 access.Source 26 |
| Browser access | Support centre identifies WebTrader without a software download. | A browser session does not establish hosted execution of desktop EAs.Source 18 |
Fees & holding costs
Sections ↑Pricing & charges10
Product commissions beyond FX
| Product | Current published schedule | Important limit |
|---|---|---|
| US / Hong Kong share CFDs | USD 0 commission and USD 0 minimum per side shown. | Account pages retain a variable-commission footnote; verify the live symbol tariff before trading.Source 9 |
| ETF CFDs | 0 cents per share and USD 0 minimum per side shown. | Spread, financing and contract availability remain separate costs and conditions.Source 10 |
Pricing & charges11
Overnight financing
| Item | Published treatment |
|---|---|
| Long versus short | Separate directional swap values appear for FX, metals, indices, commodities and crypto. Either side can incur a debit.Source 12 |
| Units and freshness | The schedule mixes points and currencies across products and supplies no consistent observation date. Current MT4/5 symbol specifications are needed before estimating a multi-night holding cost.Source 12 |
| WTI futures-linked contract | The swap table shows zero daily entries for WTI; that does not establish absence of rollover adjustment or expiry effects.Source 12 |
Pricing & charges12
Islamic administration schedule — selected examples
| Instrument / group | USD per lot per night | Free-period condition |
|---|---|---|
| EURUSD, USDJPY, GBPUSD, XAUUSD, XAGUSD | 5 | Starred products: first 10 nights free; fee begins on night 11.Source 3 |
| Selected starred indices, including AUS200 and US100 | 1 | Same starred-product rule.Source 3 |
| US30 | 3 | Starred-product rule.Source 3 |
| XTIUSD / XBRUSD | 20 | No star shown for these oil symbols.Source 3 |
| XNGUSD | 80 | No star shown.Source 3 |
Reference table13
Dormancy is not the same as a fee
| Mauritius agreement provision | Consequence |
|---|---|
| 90 days without relevant trading or deposits | The account is classified inactive. Zero-balance/equity inactive accounts become dormant.Source 28 |
| Reactivation | Contact the company; updated KYC may be required. The clause does not establish a recurring inactivity fee.Source 28 |
| Six years without balance movement | Separate unclaimed-money clause permits ending client-money treatment after notice and a 28-day claim period.Source 28 |
Execution & trading rules
Sections ↑Reference table14
Execution and liquidity claims
| Issue | What the documents establish |
|---|---|
| Counterparty | The Mauritius execution policy says the firm is principal to every trade and positions must be closed with it. The products do not involve delivery of the underlying asset.Source 30 |
| ECN terminology | Account pages describe ECN pricing and liquidity aggregation. This label concerns the offered pricing arrangement; it does not displace the contractual principal relationship.Source 30 |
| Execution quality | The policy discusses price, cost, speed, size and settlement. No independent fill-speed or slippage test was performed for this profile.Source 30 |
Reference table15
Margin, closure and strategy restrictions
| Issue | Published rule / qualification |
|---|---|
| Website margin call / stop-out | Support centre: 100% margin call; 50% stop-out, closing largest-loss trades first. Country and signed agreement still matter.Source 18 |
| Scalping conflict | Product marketing welcomes scalpers, but the SVG agreement expressly includes scalping, pip-hunting and arbitrage within prohibited abusive trading and repeats restrictions in representations. Obtain written strategy acceptance for that entity.Source 29 |
| Exceptional conditions | Mauritius risk disclosure warns of delayed execution in abnormal markets and losses from technical or connectivity failure. A stop instruction is not assurance of the requested execution price.Source 31 |
Reference table16
Trading clock and interruptions
| Item | Operational consequence |
|---|---|
| MT4 server clock | GMT+2, or GMT+3 during New York daylight saving; the hours page describes five daily candles per week.Source 13 |
| FX daily break | 23:59–00:01 server time is published. Specific instruments and holidays can have different sessions.Source 13 |
| Leverage changes | The company reserves changes under exceptional conditions; no single current leverage ceiling covering every entity and symbol was established.Source 31 |
Reference table17
When the platform is unavailable
| Scope | Documented route | What remains to confirm |
|---|---|---|
| Mauritius agreement | Telephone orders are permitted as an alternative when normal electronic access is unavailable; telephone commission may differ. | No separately identified urgent dealing-desk number or guaranteed acceptance time was established.Source 28 |
| General support route | Use the official international telephone/contact channels below and request dealing assistance. | A support connection is not an executed order; obtain confirmation and preserve the order/time details.Source 19 |
Deposits, withdrawals & transfers
Sections ↑Reference table18
Selected deposit rails
| Method | Published currency / time | Broker fee treatment |
|---|---|---|
| Card, Apple Pay, Google Pay | All currencies advertised; instant funding | No fee shown.Source 14 |
| Bank wire | AUD, USD, EUR, GBP, SGD; one business day | No ZERO deposit fee; up to USD 50 international-fee cover above USD 10,000 deposit.Source 14 |
| Neteller / Skrill | Multiple national currencies; instant funding | No fee shown.Source 14 |
| USDT CryptoPay Plus | TRC20 / ERC20; 24 hours excluding weekends | No fee shown.Source 14 |
| EUR SEPA | EUR; one business day | Bank charges borne by client.Source 14 |
Reference table19
Selected withdrawal rails
| Method | Published charge | Published time |
|---|---|---|
| Card in USD | USD 1.50 per transaction | 3–5 business daysSource 15 |
| Apple Pay / Google Pay in USD | No fee | 3–5 business daysSource 15 |
| Domestic AUD bank wire | No fee | One business day after correct documentsSource 15 |
| International bank wire, other than AUD | AUD 10 | One business day after correct documentsSource 15 |
| Neteller | 1%, minimum USD 1, plus 1% country fee | One business daySource 15 |
| Skrill | 1% plus 1% country fee if applicable | One business daySource 15 |
| EUR SEPA | 0.2%, minimum EUR 8 | One business daySource 15 |
Reference table20
Money-movement controls
| Control | Practical meaning |
|---|---|
| Ownership of destination | No third-party withdrawals. Joint accounts/cards are accepted where the trading-account holder is an authorised party.Source 15 |
| Return route | Use the funding method; with multiple methods, the support centre specifies cards first, then subsequent methods.Source 18 |
| Available money | The SVG agreement excludes required maintenance margin from withdrawal. A platform balance is therefore not necessarily spendable cash.Source 29 |
Reference table21
Cash and legacy bonus credit
| Scope | Documented distinction |
|---|---|
| 2021 SVG promotion | Deposits qualifying for this specific promotion ended 31 December 2021. Its continued availability to new clients was not established.Source 36 |
| Credit versus cash | The legacy credit could not be withdrawn or transferred. Profits could be withdrawn; taking original deposit reduced or removed credit under the terms.Source 36 |
| Margin effect | The legacy rules trigger stop-out when equity falls below credit and stop credit absorbing further losses once the client’s funds are exhausted. Removing credit can therefore change the position’s available support.Source 36 |
| Current applicant | Do not include an advertised credit or competition reward in withdrawable cash until the applicable dated terms identify eligibility, release conditions and withdrawal effects.Source 36 |
Protection & regulation
Sections ↑Entities & regulation22
Which protection actually belongs to the account
| Relationship | Established distinction |
|---|---|
| SVG agreement | The contract limits recovery for negative CFD balances to the client’s CFD accounts. This contractual wording is entity-specific; SVG company registration is not a financial-services licence.Source 29 |
| Mauritius agreement | The reviewed agreement permits account netting and contains negative-cash-balance provisions. A matching unconditional negative-balance undertaking was not established from this document.Source 28 |
| New Zealand | FMA directly lists the named company as an active derivatives issuer. This is stronger evidence than an FSP registration number alone.Source 35 |
| Australia | The current Australian site names a different Australian CFD issuer. An overseas account does not acquire that issuer’s protections merely through the ZERO brand.Source 33 |
Entities & regulation23
Client funds and insurance limits
| Topic | Evidence and limit |
|---|---|
| Segregated money | The regulation page says client money is held separately at a top-tier bank. Segregation is a custody arrangement; the inspected disclosure does not prove a cash payout guarantee.Source 16 |
| Professional indemnity insurance | The FAQ claims insurance through several providers but supplies no insured company, per-client limit, aggregate limit, policy period or exclusions. No funded-account insurance amount is established.Source 18 |
| International EU access | The international site identifies the SVG operator as outside the EU regulatory framework and says no investor compensation scheme is provided for that relationship.Source 17 |
Opening an account & support
Sections ↑Reference table24
Application and verification
| Step / account type | What to establish |
|---|---|
| Personal application | Complete registration and identity/residence verification before live access; approval speed is not guaranteed by a marketing estimate.Source 18 |
| Managed or corporate arrangement | Obtain the signed authority, beneficial-owner requirements and account-specific conditions before accepting delegated trading or a business account.Source 22 |
| Regional routing | Check the actual contract rather than selecting a licence from the group footer; the international site excludes residents of the US, Japan and New Zealand.Source 17 |
Official support and complaint contacts
International client supportTelephone
+61 2 7908 3133Source 19
Scope General support; not labelled a dedicated dealing desk.
Hours 24/5; timezone not specified
Support emailEmail
Mauritius formal complaintsEmail
[email protected]Source 32
Scope Address specified in July 2025 complaint policy.
Hours Policy deadlines below
Contact-page complaint addressEmail
[email protected]Source 19
Scope Different spelling published on contact page; Mauritius policy uses the address above.
Official help centreWebsite
https://www.zeromarkets.com/support-center/Source 18
Scope Public platform, funding and account guidance.
Event timeline25
Formal complaint handling — Mauritius
| Stage | Published target |
|---|---|
| Submission | Include name, account and transaction details, dates, supporting evidence and requested resolution.Source 32 |
| Acknowledgement | Within five working days.Source 32 |
| Substantive response | Target 21 working days; explain extra time if needed.Source 32 |
| Resolution objective | Up to 30 working days where feasible; this is a policy target, not an observed service result.Source 32 |
Additional services
Sections ↑Account comparison26
Two different copying services
| Attribute | ZERO Copy Trading | Signal Start social trading |
|---|---|---|
| Platform scope | MT4 only; MT5 described as future functionality | MT4 and MT5, including cross-platform copyingSource 20Source 21 |
| Entry / recurring costs | USD 100 starting amount; provider offer sets performance and management fees | Follower service USD 25 monthly plus strategy fees and ordinary trading costsSource 20Source 21 |
| Fee timing | Performance weekly/monthly/quarterly; management at start or at specified interval | Monthly service subscription; provider charges are separateSource 20Source 21 |
Reference table27
Disconnecting a copy relationship
| Service | What is documented | Responsibility gap |
|---|---|---|
| ZERO Copy Trading | An offer/subscription governs copying and its fees. | The public page does not explain whether stopping a subscription closes existing trades, leaves pending orders or settles accrued fees immediately.Source 20 |
| Signal Start | Subscription can be cancelled on its site; auto-renew controls are separate for the connected account and each signal. | No clear public promise was found that cancellation automatically liquidates existing copied positions. Confirm residual orders and monitor the trading account.Source 37 |
| Signal Start mapping | FX and gold/silver are mapped automatically; other instruments may need manual symbol mapping. | Different contract sizes and minimum lots can change copied risk.Source 37 |
Pricing & charges28
Social-service reimbursements
| Item | Published conditions |
|---|---|
| Follower service fee | USD 25 monthly reimbursement requires funding above USD 1,000 and five lots in qualifying FX, metals or WTI for the month.Source 21 |
| Signal provider | Page advertises USD 25 setup fee plus 30% of subscription revenue; the stated setup reimbursement requires qualifying funding and first-month volume.Source 21 |
Reference table29
PAMM and money-manager terms
| Item | Published condition |
|---|---|
| Opening amount / account models | AUD 20,000 equivalent; Standard and Super ZERO.Source 22 |
| Service charge | USD 1 per lot; spread, commissions and manager compensation are customisable.Source 22 |
| Allocation and authority | Lot, percentage and equity allocation are advertised. Request manager authority, withdrawal control and fee crystallisation terms; the marketing description does not settle each investor mandate.Source 22 |
Reference table30
VPS plans
Reference table31
Research, automation and distribution services
| Service | Useful scope |
|---|---|
| Autochartist | Free portal access for verified clients; MT4/5 plugin offers pattern scanning and a position-risk calculator. Signals and patterns are analytical tools, not guaranteed outcomes.Source 24 |
| EA infrastructure | MT4/5 and VPS are advertised; no separate public FIX/REST API entitlement or tariff was established from the reviewed platform material.Source 26 |
| Introducing brokers / affiliates | Volume-based referral rebates and CPA/affiliate arrangements; rates and bespoke conditions require an actual partner agreement.Source 27 |
Company background & evidence
Sections ↑Event timeline32
Identity continuity and separate businesses
| Evidence | Meaning for existing or new clients |
|---|---|
| New Zealand predecessor names | The FMA record identifies earlier Trademax Global Markets (NZ) Limited and Carrick Just Capital Markets Limited names. Follow the legal entity’s licence history; this does not merge the whole TMGM brand into ZERO.Source 35 |
| Australian CFD issuer | Current Australian disclosure identifies ZERO Markets Australia Pty Ltd. The April 2025 FSG separately describes ZERO Securities Pty Ltd’s securities/options DMA and custody service. These are different legal roles.Source 33Source 34 |
| Migration question | The reviewed sources do not establish one group-wide transfer date or automatic continuity of every old account’s contract, compensation entitlement or tariff. Existing clients need their actual transfer notice.Source 17 |
Event timeline33
Brazilian regulatory history
| Date / stage | Established record |
|---|---|
| November 2024 | CVM issued a warning and public-offer/intermediation stop order naming ZERO-related businesses. It should not be treated as evidence of Brazilian authorisation.Source 38 |
| June 2026 | CVM’s board rejected a settlement proposal in proceeding 19957.002798/2025-10 involving Zero Markets LLC, Zero Securities Pty Ltd and Zero Financial Ltd. This procedural outcome is not a final merits finding on every allegation.Source 39 |
This profile draws on current account pages, the legal index, product schedules and direct regulator material. Website prices, insurance claims and support targets remain company-published evidence. No live account, trade, withdrawal, support response or strategy execution was tested.[17]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Zero Markets LLC
Saint Vincent and the GrenadinesSource 29
No separate licence entry is recorded in this panel.
Zero Financial Ltd
MauritiusSource 16
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services CommissionGB21026308 | Not verified | Checked 11 Oct 2026Broker disclosure; firm-specific live FSC register entry was not independently obtained.Source 16 |
ZERO Markets Australia Pty Ltd
AustraliaSource 33
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Australian Securities and Investments Commission313016 | Not verified | Checked 11 Oct 2026Current Australian website issuer; ABN 94 125 113 117. Full ASIC permission record not independently retrieved.Source 33 |
ZERO Markets (NZ) Limited
New ZealandSource 35
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Markets AuthorityFSP569807 | Authorised | Checked 11 Oct 2026FMA lists an active derivatives-issuer licence, granted 27 August 2018.Source 35 |
Additional Information
Sections ↑Reference table34
Specific schedule inconsistencies worth resolving
| Published material | Why confirmation matters |
|---|---|
| WTI spot / natural gas spreads | The commodities table shows Super XTIUSD average 0.0 below its 0.05 minimum, and XNGUSD average 0.004 below minimum 0.027. Those averages are not used as reliable trading-cost inputs.Source 7 |
| Product counts and names | The share page alternates two and three exchanges and retains older stock names in a long schedule. Check the live MT5 list for current availability rather than treating the entire historical list as executable.Source 9 |
| Index identifiers | Index product and swap tables use some different symbols. Match the exact platform suffix and contract before pairing a spread with a financing rate.Source 8 |
| Islamic exceptions | Unlisted instruments can retain ordinary swaps, and the page contains inconsistent Turkish-lira eligibility wording. Obtain written treatment for non-core symbols.Source 3 |
Sources & further reading
- Standard account ZERO Markets · Accessed 11 Oct 2026
- Super ZERO account ZERO Markets · Accessed 11 Oct 2026
- Islamic account and administration charges ZERO Markets · Accessed 11 Oct 2026
- FX product and standard-lot example ZERO Markets · Accessed 11 Oct 2026
- FX minimum and average spread table ZERO Markets · Accessed 11 Oct 2026
- Metal products and published spreads ZERO Markets · Accessed 11 Oct 2026
- Energy and agricultural CFD prices ZERO Markets · Accessed 11 Oct 2026
- Index CFD products and spreads ZERO Markets · Accessed 11 Oct 2026
- Share CFDs, commissions and margins ZERO Markets · Accessed 11 Oct 2026
- ETF CFDs and contract schedule ZERO Markets · Accessed 11 Oct 2026
- Cryptocurrency CFD products ZERO Markets · Accessed 11 Oct 2026
- Swap-rate schedule ZERO Markets · Accessed 11 Oct 2026
- Trading hours and server time ZERO Markets · Accessed 11 Oct 2026
- Funding methods and fees ZERO Markets · Accessed 11 Oct 2026
- Withdrawal methods and fees ZERO Markets · Accessed 11 Oct 2026
- Group entities and client funds ZERO Markets · Accessed 11 Oct 2026
- Current legal-document index ZERO Markets · Accessed 11 Oct 2026
- Support centre ZERO Markets · Accessed 11 Oct 2026
- Official contact routes ZERO Markets · Accessed 11 Oct 2026
- ZERO Copy Trading ZERO Markets · Accessed 11 Oct 2026
- Signal Start social trading ZERO Markets · Accessed 11 Oct 2026
- PAMM and manager accounts ZERO Markets · Accessed 11 Oct 2026
- VPS eligibility and plans ZERO Markets · Accessed 11 Oct 2026
- Autochartist access and tools ZERO Markets · Accessed 11 Oct 2026
- MetaTrader 4 platform ZERO Markets · Accessed 11 Oct 2026
- MetaTrader 5 platform ZERO Markets · Accessed 11 Oct 2026
- Partner programme ZERO Markets · Accessed 11 Oct 2026
- Mauritius client agreement — July 2025 ZERO Markets · Accessed 11 Oct 2026
- SVG client agreement ZERO Markets · Accessed 11 Oct 2026
- Mauritius best-execution policy ZERO Markets · Accessed 11 Oct 2026
- Mauritius risk disclosure — July 2025 ZERO Markets · Accessed 11 Oct 2026
- Mauritius complaint process — July 2025 ZERO Markets · Accessed 11 Oct 2026
- Australian issuer disclosure ZERO Markets · Accessed 11 Oct 2026
- Australian securities financial services guide — April 2025 ZERO Markets · Accessed 11 Oct 2026
- ZERO Markets (NZ) Limited — active derivatives issuer Financial Markets Authority · Accessed 11 Oct 2026
- Legacy 2021 trading-bonus programme terms ZERO Markets · Accessed 11 Oct 2026
- Signal Start support and terms Signal Start · Accessed 11 Oct 2026
- CVM warning and stop order — 2024 Comissão de Valores Mobiliários · Accessed 11 Oct 2026
- CVM board decision on settlement proposals — June 2026 Comissão de Valores Mobiliários · Accessed 11 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.