Zenstox offers self-directed FX and CFD trading through its Xcite web and mobile platform. Its published range covers currencies, share and index CFDs, metals, energy, other commodities and cryptocurrencies, with ETF exposure also advertised. The ordinary account starts at US$200 and uses six tiers based on withdrawable equity. Protected introductory positions and paid Quantum sessions have separate conditions.[1][4][3][2][24][7][9]
The reviewed international account is issued by VIE FINANCE SEY LTD in Seychelles. The firm and Zenstox domain match the Seychelles FSA capital-markets register; the company’s linked licence certificate identifies Securities Dealer licence SD123. The Greek and Cypriot companies named for payment administration do not replace the Seychelles trading counterparty.[27][26][4]
Accounts and entry requirements
Sections ↑Ordinary account tiers
Scope of tier discounts
Applicants must be over 18, act for themselves and complete the company’s verification process; the firm can reject an application. The banking page requests identity and address evidence, a signed agreement and additional card documentation where relevant. Specific payment options depend on residence. A complete accepted-country list and a separate public demo-account specification were not established in the reviewed English account material.[4][11][2][1]
First Protected Positions: first-deposit brackets
Protected-position conditions
| Condition | Published rule |
|---|---|
| Loss credits and profits | Losses from qualifying protected positions are credited back to the trading account. Profits may be withdrawn only when there are no open positions. General benefit terms cap the total refund at the initial deposit.Source 7Source 6 |
| Leverage and size | Maximum leverage is 1:20. The promotion has its own symbol-level size limits; larger exposure may be revised by the company.Source 7 |
| Position duration | The terms require closure at the start of the third day and also state a maximum of 72 hours from opening. The system closes an overdue position at market prices; the precise cut-off needs confirmation.Source 7 |
| Offer expiry and overnight costs | Protection lasts 14 days from opening the first protected position. The client remains responsible for all rollover fees on protected trades.Source 7 |
| Opt-out and misuse | A client can opt out in writing. Misuse, including hedging under this offer, can lead to withdrawal of protection, netting of its profits and losses or account termination.Source 7 |
Protected-position sizes as stated in the terms
Markets and leverage
Sections ↑Published CFD range and maximum leverage
| Market | Published maximum | Scope |
|---|---|---|
| FX | 1:200 | Currency CFDs; account-specific instrument availability applies.Source 3Source 20 |
| Gold, silver and CL crude oil | 1:200 | The trading-conditions page gives these commodities a separate higher maximum.Source 3Source 21 |
| Other commodities | 1:100 | Additional energy and agricultural commodity exposure is advertised.Source 3Source 21 |
| Indices | 1:100 | Index CFDs; exchange sessions and symbol specifications differ.Source 3Source 23 |
| Shares | 1:10 | CFD exposure to company share prices; the account agreement does not establish share custody.Source 3Source 22Source 4 |
| Cryptocurrencies | 1:2 | Crypto CFDs are named on the homepage and in the leverage and rollover schedules.Source 1Source 3 |
| ETFs | Not separately specified | An ETF product page is published, but it does not supply a separate leverage schedule.Source 24 |
The homepage advertises more than 300 CFD symbols. The public Symbols route did not establish a complete current contract schedule with numeric spreads, expiry dates and trade-size limits. The site gives a general Sunday 22:00 to Friday 22:00 GMT trading window, while individual CFDs follow their underlying markets; a universal crypto weekend schedule was not established.[1][25][3][4]
Spreads, financing and non-trading charges
Sections ↑Published cost terms
| Cost | Amount or condition |
|---|---|
| Spreads | The conditions page advertises fixed spreads but gives no complete numeric spread table. The agreement allows the company to change spreads and other trading conditions. Selected-symbol tier discounts are percentages of the applicable spread.Source 3Source 2Source 4 |
| Commission disclosure | The ETF page advertises no commissions for that product offer. A complete broker-wide commission tariff with units was not established, so this claim is not extended to every instrument.Source 24Source 18Source 3 |
| Overnight CFD exposure | The conditions page specifies 0.02% for currencies, stocks, indices and commodities. Selected-symbol tier discounts can apply.Source 3Source 2 |
| Overnight cryptocurrency exposure | The conditions page specifies 0.50% of overnight crypto-CFD exposure.Source 3 |
| Rollover timing | Client Agreement §2.5 provides daily rollover at 00:00 GMT unless instructed otherwise. Charges or credits depend on the product, size and side and appear on the platform; a separate triple-charge schedule was not established.Source 4 |
| Inactive account | After at least three months without activity, the conditions page permits a US$500 fee for each inactive quarter. A smaller remaining balance may be charged and the account closed. Client Agreement §3.9 specifically refers to absence of trading activity.Source 3Source 4 |
| Funding and conversion | Bank charges are the client’s responsibility. The account is denominated in USD; receiving-bank conversion can add costs. A universal broker withdrawal commission or fixed conversion markup was not established.Source 11Source 3Source 4 |
| Cash interest | The agreement provides no interest on deposited account funds.Source 4 |
Trading-credit removal is a separate rule from the quarterly cash fee. After at least 45 days of inactivity, the company may remove credit; its listed conditions concern the absence of open positions or entry orders, position activity and/or deposits over that period. Withdrawal or inactivity commission does not count as activity. The policy uses an and/or formulation, so it does not establish that all listed conditions must be met together.[3][4]
General promotional terms require a verified account, compliance approval and the applicable offer conditions. Benefits are not transferable, only one promotional offer may be used during its promotional period, and a cash withdrawal can reduce or remove the benefit according to the withdrawal amount and available withdrawable equity. The rules distinguish benefits with different withdrawal conditions; a displayed credit is not automatically withdrawable cash.[6][4]
Platform, execution and order handling
Sections ↑Platform and dealing functions
| Area | Published capability or restriction |
|---|---|
| Xcite web and mobile | The company advertises browser trading and mobile apps for Android and iOS, with charts, position management, news and an economic calendar. These are company descriptions; no live account was used.Source 12Source 13Source 14 |
| Orders | The agreement permits opening and closing positions and adding, changing or removing stop-loss, take-profit, buy-limit, buy-stop, sell-limit and sell-stop orders. It can require fewer open trades; ordinary maximum sizes, total order counts and expiry modes are not fully specified.Source 4 |
| Alerts and persistence | Web and mobile material advertises alerts, including push or email notifications, and mobile stop-loss/take-profit functions. It does not supply a complete cross-device persistence or offline-behaviour specification.Source 12Source 13 |
| Execution model | The Risk Disclosure says FX trading is off-exchange and the company may be the counterparty. The service is self-directed and does not establish exchange execution or agency-only dealing.Source 5Source 4 |
| Price and suspension conditions | The site advertises no slippage during regular FX market conditions. The risk notice says stops and other orders may not execute at the stipulated price; the agreement permits specification changes and suspension around critical news.Source 3Source 5Source 4 |
| Strategy and software restrictions | The agreement defines abusive trading broadly, including scalping, hedging, arbitrage, latency practices and certain orders before financial news. AI-analysis software applied to its systems or account requires prior written consent. The account page’s Expert Advisors wording does not establish a general automation permission.Source 4Source 2 |
Margin and Hedge Newest Position
| Rule or feature | What it does |
|---|---|
| Contractual close-out | Client Agreement §§3.5–3.6 provide for automatic closure when account value is below required margin, and again when it reaches zero. The public documents do not establish one reconciled numeric margin-call/stop-out schedule.Source 4 |
| HNP trigger and action | Hedge Newest Position starts when equity falls below used margin. It opens an equal opposite position against the newest trade and continues until the open positions are hedged, unless the feature is deactivated.Source 10 |
| Eligibility and limitations | HNP starts only after all First Protected Positions have been used and works during market hours. It can fail in a fast market, when the hedge would increase exposure, or when equity cannot cover the new spread.Source 10 |
| Deactivation and continuing costs | Contact the company to deactivate HNP. Hedged positions can remain overnight and incur rollover and other fees. The page does not say deactivation automatically closes existing hedges.Source 10 |
HNP is a defined automatic hedging feature alongside the agreement’s close-out powers. It does not establish a guaranteed loss limit, a blanket permission for other hedging strategies or an exemption from overnight charges.[10][4][5]
Deposits, withdrawals and account currency
Sections ↑Funding and withdrawal conditions
| Stage | Published requirements |
|---|---|
| Funding methods | The banking page lists credit/debit cards and wire transfers. Available gateways depend on location and must be confirmed for the account; a universal deposit-method limit table is not provided.Source 11 |
| Verification | Identity evidence, recent address evidence and the signed agreement are requested. Card-funded clients may also need masked card copies and a signed card declaration. Required documentation can delay withdrawal approval.Source 11Source 4 |
| Cash withdrawal prerequisites | Submit the request through the platform; there must be no open positions, the money must not cover margin, and the original funding method and AML/KYC requirements must be satisfied.Source 4 |
| Small withdrawals | Amounts below US$100 may be subject to restrictions that prevent execution. The agreement does not describe US$100 as an unconditional universal minimum.Source 4 |
| Company processing | The contractual period is within five working days after all prerequisites are satisfied and the request is approved. The banking page gives a separate estimate of two to six days depending on payment method and financial institution; it does not label those days as business days.Source 4Source 11 |
| Incomplete requests | A request still failing the cumulative prerequisites is cancelled after 30 days. The client can submit a new request.Source 4 |
| Receipt and currency | Bank, intermediary, destination-country and receiving-bank restrictions can affect arrival. Accounts settle in USD; conversion and external bank costs remain with the client. Withdrawal can also adjust trading benefits.Source 4Source 3 |
The contractual requirement to close all positions before withdrawal is broader than a simple free-margin test. A positive balance or a profitable protected trade does not by itself satisfy the withdrawal conditions.[4][7]
Client money and contractual protections
Sections ↑Protection claims and their scope
| Item | Evidence and practical limit |
|---|---|
| Regulated contracting entity | VIE FINANCE SEY LTD and the Zenstox domain are independently listed by the Seychelles FSA. The company-hosted certificate gives Securities Dealer licence SD123. Payment administrators are separately named in the agreement.Source 27Source 26Source 4 |
| Client-money segregation | The homepage states that client funds are segregated. That is a company disclosure; the reviewed sources do not provide an independent client-money balance audit.Source 1 |
| Negative balance | The trading-conditions page says zero-balance liquidation is intended to prevent a negative balance. The Risk Disclosure expressly leaves the client liable for a resulting deficit. An unconditional contractual negative-balance guarantee is therefore not established.Source 3Source 5 |
| Quantum balance adjustment | For a Quantum session with a negative balance and no open positions, the company reserves the right to remove the session and reset the account to zero. That discretion is specific to the service, not a general negative-balance promise.Source 9 |
| Insurance or compensation | No named private insurance policy with per-client and aggregate limits, or defined compensation entitlement for this account, was established in the reviewed legal material.Source 18Source 5Source 4 |
Support and complaints
Sections ↑Current English contact-page routes
Scope Current English contact page; a complete operating-hours schedule is not stated
Client Agreement §2.3 permits phone or verified-email instructions when the platform cannot be used, provided the company is satisfied with the client’s identity and instructions. The published contacts do not establish a separate emergency dealing number or guaranteed execution time. The banking page separately lists [email protected] and +52 81 5351 6698 for withdrawal questions.[4][16][11]
Complaint handling
| Stage | Published process |
|---|---|
| Initial and formal routes | Raise the issue with Customer Service; unresolved matters proceed to Compliance and, if necessary, the Directors.Source 17 |
| Acknowledgement and response | The policy targets acknowledgement within two working days and resolution within 30 business days. Complexity and information requests can extend the investigation.Source 17 |
| External escalation | The policy provides for referral to the Seychelles FSA if the company’s final response is not accepted. It retains complaint records for seven years.Source 17 |
| Client participation | The agreement treats a matter as closed or resolved if the firm cannot contact the client for 30 days while trying to finish its handling procedure.Source 4 |
Quantum sessions, research and account records
Sections ↑Quantum is an optional purchased trading session. Its cost is nonrefundable and is paid from the main Zenstox account; the advertised trading exposure is not a cash balance the client can withdraw. Every published session runs for 14 days.[8][9]
Quantum packages in the linked terms
| Session | Nonrefundable cost, published $ amounts | Maximum trading exposure | Leverage |
|---|---|---|---|
| Starter | $1,000 | $25,000 | 1:25Source 9 |
| Explorer | $2,000 | $50,000 | 1:25Source 9 |
| Champion | $3,000 | $75,000 | 1:25Source 9 |
| Elite | $4,000 | $100,000 | 1:25Source 9 |
| VIP | $5,000 | $125,000 | 1:25Source 9 |
| Titan | $8,000 | $200,000 | 1:25Source 9 |
| Mastermind | $10,000 | $300,000 | 1:30Source 9 |
| Conqueror | $15,000 | $450,000 | 1:30Source 9 |
Quantum operating conditions
| Condition | Client consequence |
|---|---|
| One session and no additions | Only one package may be used at a time. No additional deposits are permitted during the session and it cannot be transferred.Source 9 |
| Charges remain | The ordinary spread and rollover terms continue unless expressly changed by the Quantum terms.Source 9 |
| Expiry and withdrawal | At the end of the 14-day period, remaining positions are closed at the next best available price. The session cannot be withdrawn, cancelled or refunded; available profits may be withdrawn under the main agreement.Source 9 |
| Early removal and misuse | A session is removed when no margin remains or Compliance closes the account for a material breach. The company can revoke sessions or trades for misuse, including abusive hedging.Source 9 |
Other services and responsibilities
| Service | Published scope |
|---|---|
| Autochartist | Pattern recognition, probability filters, volatility analysis, support/resistance information and trading alerts are offered as research tools. The material does not give Autochartist authority to place orders or withdraw money.Source 15 |
| Research tools | The web/mobile offer includes news, an economic calendar, charts and alerts. The agreement is self-trading and does not establish a personal investment-advice mandate.Source 12Source 13Source 4 |
| Account records | The agreement provides for retention of trading and non-trading records for at least seven years after termination. It does not specify customer export formats, tax statements or an after-closure download procedure.Source 4 |
| Security and personal-data access | Clients must notify the company about lost or disclosed credentials. The privacy policy describes security, retention and personal-data requests; no public 2FA recovery procedure or fixed post-reset withdrawal hold was established.Source 4Source 19 |
| Copy trading and API access | A current named copy-trading service, customer API-key permissions and withdrawal scopes were not established. HNP is a separate defined hedging feature, not evidence of a copy service or AI adviser.Source 18Source 12Source 13Source 10 |
Ordinary account termination requires at least seven days’ written notice. The client must close open trades before the termination date; the company may close remaining positions and retain funds for outstanding obligations. This procedure is separate from the three-month inactivity charge and the 45-day credit-out rule.[4][3]
Company identity and regulatory records
Sections ↑Entities, addresses and related brands
| Item | Evidence and relationship |
|---|---|
| VIE FINANCE SEY LTD | Seychelles trading counterparty; registration 8430439-1 appears in the Quantum terms. The current agreement identifies Zenstox and licence SD123.Source 4Source 9 |
| FSA register and certificate | The current FSA row names the company and zenstox.com. The company-hosted licence certificate gives SD123 and is dated 8 October 2025; the date is a certificate date, not a verified brand founding date.Source 27Source 26 |
| Office addresses | The current English contact page and FSA row use Room 10, Deenu’s Building, Providence, Mahé. The agreement uses Room B11, First Floor, Providence Complex. No dated office-change notice reconciles them.Source 16Source 27Source 4 |
| Payment administrators | The agreement separately names Vie Finance A.E.P.E.Y. S.A., Greece, and Saratorp Limited, Cyprus, for payment administration. Their presence does not change the Seychelles trading contract.Source 4 |
| Group reference | The homepage identifies Wanakena Ltd, Cyprus company 379327, in its group disclosure. It is not the issuer named in the reviewed agreement.Source 1Source 4 |
| Other trade names | The FSA entry also lists Sencillo and 200Invest. They are related brands under the same legal entity; this Zenstox profile does not establish identical customer offers or that either is a former Zenstox name.Source 27 |
The main agreement specifies Seychelles law and courts. Quantum §5.9 instead names Mauritius law while §5.10 names Seychelles courts, despite retaining VIE FINANCE SEY LTD as the Seychelles company. That service-specific inconsistency needs clarification; it is not evidence of a Mauritius trading issuer or licence.[4][9]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
VIE FINANCE SEY LTD
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Seychelles Financial Services AuthoritySD123 | Authorised | Checked 19 Oct 2026Exact firm and Zenstox domain independently matched in the current FSA capital-markets directory. Licence SD123 is also shown by the linked company-hosted certificate and current agreement.Source 27Source 26Source 4 |
Sources & further reading
- Zenstox homepage — markets, platform and legal footer Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Account types — withdrawable-equity tiers and discounts Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Trading conditions — leverage, rollover, inactivity and credit-out Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Client Agreement — VIE FINANCE SEY LTD Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Risk Disclosure Notice Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Trading Benefits General Terms and Conditions Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- First Protected Positions Terms and Conditions Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Quantum — trading session service Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Quantum Tool Terms and Conditions Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Hedge Newest Position — automatic exposure hedge Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Banking — methods, verification and withdrawals Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Web Platform — trading and analysis features Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Mobile App — supported devices and features Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Xcite — trading platform Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Autochartist — analysis and alerts Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Contact Us — current English support contacts Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Complaints Handling Policy Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Documents — current legal and licence links Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Privacy Policy — security, retention and access Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Currencies — foreign-exchange CFD offer Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Commodities — metals, energy and agricultural markets Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Stocks — share CFD offer Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Indices — index CFD offer Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- ETFs — advertised ETF exposure Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Symbols — published instrument route Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Company-hosted Securities Dealer Licence SD123 Zenstox / VIE FINANCE SEY LTD · Accessed 19 Oct 2026
- Seychelles FSA Capital Markets register — VIE FINANCE SEY LTD Seychelles Financial Services Authority · Accessed 19 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.