VSTAR: international MT5 accounts, payment terms and conflicting public schedules

The fee page instead lists a USD 200 STP entry amount and FX spread thresholds of 1.7 for STP and 0.3 for ECN. It also shows different order limits. The sources do not establish which schedule governs a newly opened account; the accepted account specification is needed to settle that difference.[3]

The FAQ allows a demo and describes KYC review taking up to one business day. The stated residence exclusions cover Turkey, Iran, Iraq, North Korea, Japan, Russia, the European Union and the United States. Acceptance elsewhere still depends on onboarding and local eligibility.[12][22]

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The risk disclosure defines the CFD relationship as payment obligations tied to an underlying market: the customer does not acquire the underlying asset. An oil symbol labelled future consequently should not be assumed to represent a directly cleared exchange-traded futures position.[16]

USD is the account-comparison currency, while the funding schedule accepts USD, EUR and GBP deposits. The agreement allows conversion charges and exchange-rate markups; this does not establish separately held cash balances in each funding currency.[13][11]

The broker’s MT5 page advertises one-click trading, Expert Advisors, charting and micro-lot transactions. Its direct downloads cover Windows and Android; broader device labels appear in the account table. Marketing that says all features are available on every device should not be read as proof that mobile apps run desktop EAs or custom indicators.[9]

The execution policy makes Vstar the principal and sole execution venue for OTC trades. It describes GTC pending orders, limits, stops, stop-loss and take-profit instructions, with fills potentially at the next available price and partial execution at different prices. STP/ECN marketing does not change that contractual counterparty.[15]

The margin page describes automatic liquidation when equity falls below the required margin and uses examples with 1:100 leverage. Its examples contain inconsistent labels and arithmetic inputs, so they are not reproduced as reliable current margin calculations. The account-level ceiling and the actual instrument’s margin requirement remain separate.[10]

MetaQuotes distinguishes a terminal-run trailing stop from a stop-loss held at the server. Closing or disconnecting the terminal can halt further trailing adjustments; it does not itself remove a previously transmitted stop. This explains the platform mechanism without claiming uninterrupted broker service.[25]

The client agreement says withdrawals carry no charge, conflicting with this webpage tariff. Confirm the applicable payment schedule.[13][11]

The page allows up to five business days for bank deposits and wire-withdrawal processing. Withdrawals generally return to the funding method; e-wallet deposits and profits are directed to bank transfer, with a stated USD 150 minimum. Third-party payments are prohibited.[11]

The client agreement requires remaining funds of at least twice used margin for an open-position withdrawal. Unfulfilled bonus conditions permit credit removal. Available balance is therefore not automatically withdrawable cash.[13]

VSTAR says client funds are segregated at credit institutions. No named policy with a per-client or aggregate insurance limit was established. Segregation is an account-handling claim, not insurance against trading loss.[17]

The risk disclosure explicitly allows losses beyond the deposit and liability for a deficit after liquidation. The inspected Mauritius materials therefore do not establish an unconditional negative-balance guarantee.[16]

References to European standards do not establish EU investor-compensation rights for this Mauritius route. The legal hub and portal agreement name different companies, making the accepted contract’s identity material.[19][14]

The company advertises 24/7 support. The FAQ describes a forgot-password flow using security questions and recommends 2FA; it does not define lost-authenticator recovery or any resulting withdrawal hold. Those details cannot be inferred from a general security statement.[19][12]

Statements are available through the platform; monthly or quarterly emailed statements can be requested. The agreement mentions telephone instructions, but no assured emergency-dealing acceptance was established.[13]

The funds-safety page says Compliance will handle and investigate complaints within five days and provide email updates. It uses Suite 602 for postal complaints, while the current contact page gives Suite 803 in the same tower. Confirm the delivery address rather than treating those as interchangeable.[17][18]

The legal hub’s complaints-labelled link opened a conflict-of-interest PDF during review. Its stated ombudsman route also needs entity-specific checking: the FSC’s current portal distinguishes Global Business complaints, which it accepts, from domestic regulated-firm complaints referred to the financial-services ombudsperson.[22][24]

The academy publishes beginner, intermediate and advanced educational material, including market relationships, leverage, orders and charts. Much of the displayed beginner index is dated February 2022. Educational resources and market information do not confer discretionary trading authority.[21]

The separate institutional service promotes CRM, liquidity, server deployment and brokerage support. Its 1,000-plus-asset language should not be substituted for the individual-account catalogue. A documented customer API permission model, broker-enabled copy-disconnection policy or AI order-authority workflow was not established from these service pages.[20]

The website identifies Vstar Limited in Mauritius and cites FSC licence GB21026599. The legal hub’s agreement also names Vstar Limited. A different public agreement on my.vstartrade.com names V&S Holding Limited. Their relationship and the agreement assigned to new customers were not resolved; no automatic migration between them is assumed.[19][22][14]

A firm-level result could not be retrieved from the official FSC register in readable form. The structured licence entry therefore preserves the company’s number with an explicit unverified status, rather than claiming regulator-confirmed authorisation.[23]