Accounts and eligibility
Sections ↑TrioMarkets has separate Mauritius and European websites. This profile examines the English international offer at triomarkets.com, operated by Triomarkets Capital Ltd. European accounts contract with EDR Financial Ltd and have separate platform and leverage conditions.[1][21]
Reference table01
Choose the correct contracting route
Reference table02
International account matrix
| Attribute | Basic | Standard | Advanced | Premium ECN |
|---|---|---|---|---|
| Minimum deposit | USD 100 | USD 5,000 | USD 25,000 | USD 50,000Source 3 |
| Listed spread | 2.4 pips | 1.4 pips | 1.1 pips | 0.0 pipsSource 3 |
| Commission per side | None | None | None | USD 4; trade-size basis omittedSource 3 |
| Account currencies | USD, EUR | USD, EUR | USD, EUR | USD, EURSource 3 |
| Minimum volume | 0.01 lot | 0.01 lot | 0.01 lot | 0.01 lotSource 3 |
| Leverage ceiling | 1:500 | 1:500 | 1:500 | 1:500Source 3 |
| Margin call / stop-out | 120% / 50% | 120% / 50% | 120% / 50% | 120% / 50%Source 3 |
Reference table03
Opening and verification
| Step | What is required |
|---|---|
| Register | Create a client-area profile, verify the email with Get Code, and complete the personal profile.Source 4 |
| Individual checks | Government photo ID, residence evidence issued within three months, and identity verification. Sumsub usually automates checks; exceptions receive manual review.Source 4 |
| Corporate checks | Company registration, shareholder and director documents; approval remains subject to review.Source 4 |
| Trading access | Credentials appear in the client area and arrive by email. Additional accounts require eligibility and approval.Source 4 |
| Special configurations | Swap-free and Cent accounts are request-based and require approval.Source 4 |
| Practice | A free demo uses virtual funds.Source 4 |
The international FAQ excludes residents of the US, Israel, Iran, Romania, Indonesia and North Korea, and says the service is not directed to the Belgian public. Residence and the actual contract determine eligibility.[4]
European account differences
Reference table04
Regional differences that affect account selection
| Display | What it establishes |
|---|---|
| European English page | The same four tier names and funding thresholds appear with a 1:30 retail leverage ceiling; the European navigation promotes MT4. These are separate EDR Financial terms.Source 22 |
Products and markets
Sections ↑Reference table05
Markets offered as CFDs
| Market | Examples and scope | Advertised ceiling |
|---|---|---|
| Foreign exchange | 60+ major, minor and exotic pairs | 1:500Source 6 |
| Shares | US-listed companies across multiple sectors | 1:5Source 6 |
| Indices | US, European, UK and Asian benchmarks | 1:100Source 6 |
| Metals | Gold and silver | 1:100Source 6 |
| Energies | Oil and natural gas | 1:50Source 6 |
| Cryptocurrencies | Selected cryptocurrency CFDs; no coin ownership | 1:2Source 6Source 10 |
These are contractual exposures with the broker. Trading the share, currency or cryptocurrency CFD does not create ownership of the underlying asset; positions must be closed with the same provider.[10]
Reference table06
Representative FX contract specifications
| Instrument | One lot | Minimum / step | Published session |
|---|---|---|---|
| EUR/USD | 100,000 EUR | 0.01 / 0.01 lot | Monday–Friday, 00:00–24:00 GMT+2Source 5 |
| GBP/USD | 100,000 GBP | 0.01 / 0.01 lot | Monday–Friday, 00:00–24:00 GMT+2Source 5 |
| USD/JPY | 100,000 USD | 0.01 / 0.01 lot | Monday–Friday, 00:00–24:00 GMT+2Source 5 |
| XAU/USD gold | 100 ounces | 0.01 / 0.01 lot | Monday–Friday, 01:00–24:00 GMT+2Source 5 |
| XAG/USD silver | 5,000 ounces | 0.01 / 0.01 lot | Mon–Thu 01:00–24:00; Fri to 23:55 GMT+2Source 5 |
Trading and account costs
Sections ↑Reference table07
Pricing that needs to be compared separately
| Cost | How the published terms work |
|---|---|
| Pair-level comparison | No measured EUR/USD, GBP/USD or USD/JPY spread series is published.Source 3 |
| Execution price | Broker prices can include remuneration or a markup; separately charged costs depend on the applicable tariff.Source 9 |
| Overnight financing | Instrument swaps vary by direction and are periodically revised. The table does not define a uniform unit for every numeric swap entry. Use the terminal specification for the actual holding period.Source 5 |
| Currency conversion | Foreign-currency trading introduces conversion costs as well as exchange-rate exposure; a universal conversion markup was not established.Source 10 |
| Deposit returned without trading | Agreement 11.3 permits a 10% administrative deduction from the withdrawal requested.Source 8 |
Inactivity, archiving and residual funds
Reference table08
Different inactivity triggers
| Trigger | Consequence |
|---|---|
| Three months without deposits, withdrawals, transfers or trades | 30 account-base-currency units monthly while inactive funds remain.Source 8 |
| 90 inactive days and balance at most EUR 10 equivalent | May archive or disable without notice. Restoration is for statements; residual funds can transfer to a new trading account.Source 8 |
| Five years inactive | May classify dormant or close. Fees continue while open; remaining funds after valid charges remain owed, subject to verification.Source 8 |
Trading conditions and execution
Sections ↑Reference table09
Platforms and order handling
| Feature | Available functionality |
|---|---|
| MT5 | Desktop and mobile access; manual orders and Expert Advisors. The platform supports stop-loss, take-profit and pending instructions.Source 12 |
| TrioMarkets mobile app | iOS and Android; registration, questionnaires, document submission, funding and trading access.Source 13 |
| Execution structure | August 2026 policy describes STP through external liquidity providers, while the company remains the client-facing OTC execution venue. The client has no contract with those providers.Source 9 |
| Slippage and stops | Both favorable and unfavorable slippage can occur. Stop orders are not guaranteed at their trigger price; disruption may delay or prevent execution.Source 9 |
| Margin liquidation | At 120% or below, opening is restricted and discretionary closures may begin. At 50%, automatic liquidation starts with the highest-margin available trade.Source 8 |
| Cryptocurrency sessions | Marketing says 24/7; the dated BTC/USD and ETH/USD specifications list Monday–Friday 00:00–24:00 GMT+2. Confirm the live symbol session before assuming weekend access.Source 5Source 6 |
Deposits, withdrawals and transfers
Sections ↑Reference table10
Published funding-method limits
| Method | Deposit minimum / maximum | Deposit timing | Withdrawal minimum / fee |
|---|---|---|---|
| Bank transfer | USD 100 / provider-dependent | 1–3 working days | USD 50; 1.5%, minimum 15 / maximum 50 in account base currencySource 7 |
| Cards | USD 100 / USD 10,000 daily | Instant, subject to checks | USD 50; 1%Source 7 |
| E-wallets | USD 100 / USD 10,000 daily | Instant, subject to checks | USD 50; 1%Source 7 |
| Local payment methods | USD 100 / provider-dependent | Instant, subject to checks | USD 50; 1%Source 7 |
The facts11
Withdrawal and transfer mechanics
| Measure | Value | Context |
|---|---|---|
| Return route | Original source up to deposited funds; excess goes by bank wire. Recipient must match the account holder. | Source 7 |
| Processing versus arrival | Broker review is advertised at 6–24 hours by account; method tiles give 1 working day, or 1–3 for banks. Neither is a universal arrival guarantee. | Source 7 |
| Wallet transfers | The wallet supports transfers between the client’s own trading accounts. | Source 7 |
Regulation and client protection
Sections ↑Reference table12
Protections by legal relationship
| Issue | International Mauritius account |
|---|---|
| Authorisation evidence | Current company documents identify FSC C118023678. The Mauritius authorisation was not independently confirmed against a current firm-specific regulator entry.Source 1Source 2 |
| Client money | The company publishes segregation from operating capital. Segregation does not eliminate bank or broker insolvency risk.Source 11Source 10 |
| Losses beyond deposit | The current risk disclosure makes clients liable for deficits; this profile does not represent the international contract as having a guaranteed negative-balance cap.Source 10 |
| Compensation | The Mauritius risk disclosure expressly says the trading relationship is outside a Mauritius client-compensation scheme. European arrangements cannot be applied to it.Source 10 |
Support and complaints
Sections ↑Public international contacts
Customer supportTelephone
+44 20 376 936 49Source 14
Scope International account and technical enquiries
Hours Telephone during business hours; general support advertised 24/5
Support and complaintsEmail
[email protected]Source 14Source 15
Scope Account support; attach complaint form and supporting records for a formal complaint
Contact formWebsite
Reference table13
Escalation and interrupted access
| Situation | Published procedure |
|---|---|
| Platform unavailable | Agreement permits oral/written instructions; cancellation requests can go to Sales Trading. A cancellation is effective only after written confirmation. No separate emergency number was established.Source 8 |
| Service complaint | Email the form with account number, incident date, disputed tickets and evidence. Unresolved matters pass from support to Compliance after 48 hours.Source 15 |
| Response target | The policy aims at 30 business days and requires an explanation for longer investigations. It also describes FSC appeal and MARC arbitration routes.Source 15 |
Research, tools and account services
Sections ↑Reference table14
Services beyond manual trading
| Service | Practical scope |
|---|---|
| VPS | ForexVPS.net partnership supports continuously running MetaTrader EAs. Current hosting price and any trading-volume waiver need an individual quote.Source 20 |
| PAMM/MAM | Manager master accounts allocate trades to subaccounts by equity, balance or other configured methods, with reporting and commission monitoring.Source 19 |
| Copy entry requirement | USD 100 or EUR 100 per connected account, in its base currency. Falling below that level can trigger suspension or disconnection.Source 18 |
| Copy subscription charge | One simultaneously connected account has no fixed monthly charge; each additional one costs USD 10 or EUR 10 monthly, billed in advance. Other strategy costs are not established by that waiver.Source 18 |
| Copy disconnection | Disconnection can leave positions open; the client must manage them. Fees already accrued remain payable. Missed fees can also cause suspension.Source 18 |
Cashback and trading credit
Reference table15
Benefits with different cash treatment
| Program | Eligibility and value | Withdrawal effect |
|---|---|---|
| Cashback | Eligible direct clients, excluding IB-linked accounts; promotion lasts 30 days from first trade. FX-major rates per closed lot: Basic 4, Standard 3, Advanced 2, Premium 1 in USD/EUR. | Pending rebates await month-end verification; terms also require one month after receipt before withdrawal. Ordinary profit-withdrawal fees apply.Source 16 |
| Credit bonus | Selected arrangements only; discretionary margin credit, never withdrawable cash. It cannot absorb trading losses. | A withdrawal reduces related credit proportionally; stop-out removes all credit. Reduced margin can affect positions.Source 17 |
Company and operating footprint
Sections ↑Reference table16
Identity and changes over time
| Item | Verified distinction |
|---|---|
| Current international identity | Triomarkets Capital Ltd; Mauritius company 160496, trading as TrioMarkets.Source 1 |
| Earlier documentation | The earlier Benor Capital Ltd agreement carries company 160496 and licence C118023678. The current agreement uses Triomarkets Capital Ltd; no automatic cross-border account transfer follows from that name change.Source 23Source 1 |
| European identity | EDR Financial Ltd is a separate Cyprus counterparty. Its licence and European retail terms belong to that contract.Source 21 |
| Cyprus settlement, 9 January 2026 | CySEC announced a paid EUR 50,000 settlement with EDR Financial Ltd for possible organisational and retail-CFD restriction violations examined over 2020–2024. It concerns the Cyprus company, not the Mauritius contract.Source 26 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Triomarkets Capital Ltd
MauritiusSource 1
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services Commission MauritiusC118023678 | Not verified | Checked 12 Oct 2026Company-published licence; current Mauritius authorisation not independently confirmed against a firm-specific regulator entry.Source 1 |
EDR Financial Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Cyprus Securities and Exchange Commission268/15 | Authorised | Checked 12 Oct 2026CySEC lists EDR Financial Ltd under licence 268/15. This is the separate European counterparty.Source 25 |
Additional business services
Sections ↑Reference table17
Business and manager routes
| Route | What it provides |
|---|---|
| Introducing brokers and affiliates | Referral arrangements may use rebates, CPA or negotiated structures; the partner area provides tracking and commission reporting.Source 4 |
| Money managers | PAMM/MAM provides allocation, subaccount visibility and reporting. Manager mandates, charges and withdrawal handling need the specific arrangement.Source 19 |
| Policy access | The current legal index links the client agreement, execution, classification, conflicts, risk, complaints and promotion documents.Source 24 |
Sources & further reading
- Mauritius contracting company and regulatory disclosure Triomarkets Capital Ltd · Accessed 12 Oct 2026
- FSC Mauritius online public register Financial Services Commission Mauritius · Accessed 12 Oct 2026
- English account comparison: Basic, Standard, Advanced and Premium ECN Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Account opening, verification, account administration and eligibility Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Instrument specifications; page dated 22 September 2026 Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Current international CFD markets Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Deposit and withdrawal limits, timings and charges Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Client Services Agreement, June 2026, version 1.2 Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Best Execution Policy, August 2026 Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Risk Disclosure Statement, February 2025; current legal-center file Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Client-fund segregation disclosure Triomarkets Capital Ltd · Accessed 12 Oct 2026
- MetaTrader 5 desktop and mobile access Triomarkets Capital Ltd · Accessed 12 Oct 2026
- TrioMarkets app and account administration Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Public support contacts and service hours Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Complaints Handling Policy and form, February 2025 Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Cashback terms, June 2026 Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Credit Bonus Terms and Conditions Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Copy Trading Terms and Conditions, September 2026 Triomarkets Capital Ltd · Accessed 12 Oct 2026
- PAMM/MAM allocation and manager tools Triomarkets Capital Ltd · Accessed 12 Oct 2026
- ForexVPS.net hosting partnership Triomarkets Capital Ltd · Accessed 12 Oct 2026
- Separate EDR Financial Ltd European service EDR Financial Ltd · Accessed 12 Oct 2026
- European account plans and retail leverage EDR Financial Ltd · Accessed 12 Oct 2026
- Earlier Benor Capital Ltd client agreement Benor Capital Ltd · Accessed 12 Oct 2026
- Current legal document index Triomarkets Capital Ltd · Accessed 12 Oct 2026
- CySEC licensed investment firms: EDR Financial Ltd Cyprus Securities and Exchange Commission · Accessed 12 Oct 2026
- EDR Financial Ltd: EUR 50,000 settlement announced 9 January 2026 Cyprus Securities and Exchange Commission · 9 Jan 2026 · Accessed 12 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.