TibiGlobe: MT5 accounts, social-trading costs and the South Africa–Mauritius route

RAW costs $12 per lot round trip; VIP costs $6. Converting either to pips requires the instrument’s lot size, pip value and currency basis.[5]

Opening starts with an online registration and a verified email and telephone number, followed by the customer questionnaire and documents. The FAQ asks for identification and residential evidence such as a utility bill, bank statement or tax document dated within six months. Registration credentials should be changed when first received. A demo account uses simulated funds; familiarity with its controls does not establish that live execution or the emotional effect of losses will be identical.[8]

The published regional exclusions include the United States and its dependent territories, Canada, North Korea, the Democratic Republic of the Congo, Iran and Myanmar. The firm also reserves discretion for sanctions and high-risk jurisdictions. The presence of a local-currency balance or an office contact does not establish eligibility in every country using that currency.[2]

View full spreads & trading costs

The spreads-and-swaps page is the company’s designated instrument reference. Its public rendering did not establish a complete current price-and-contract-size table for this review. The account’s actual MT5 symbol specification is therefore needed for the minimum quantity, trading session, current swap, margin and the currency in which each charge is calculated. An account’s advertised zero minimum spread is insufficient to calculate a representative EUR/USD round trip.[10]

The distinction between a spread-based and a commission-based account is the placement of costs, not the disappearance of costs. Spread, commission, financing and any currency conversion need to be put on the same trade size and holding period before comparing accounts. A small spread with a separate commission can produce a different result for a short trade than a wider spread with no commission.[10]

Swap-free access is intended for Muslim clients and requires a request after verification; supporting evidence may be needed and approval is discretionary. The marketing page describes up to five swap-free days on selected accounts and instruments. Its linked older fee PDF should not displace the August 2025 version available in the current legal material. A swap-free designation consequently needs to be read together with the applicable storage-fee schedule.[9]

The agreement applies the holding charge on subsequent session rollovers after the allowance; its swap-free rules also prohibit hedged positions.[7]

The different five-day marketing description and asset-specific tariff should be resolved for the selected symbol before a multi-day position is opened. The useful confirmation is the first chargeable rollover, the recurring amount, treatment of weekends and holidays, and whether account conversion changes existing positions. Those details determine the actual holding cost; the label alone does not make indefinite holding free.[9]

TibiGlobe promotes MT5’s six pending-order types and both hedging and netting platform capabilities. The actual account mode and symbol settings still govern what can be entered. Support for an Expert Advisor is a software capability; it does not guarantee the strategy’s performance or turn a historical backtest into evidence of future returns.[11]

Unauthorised automation and abusive trading remain subject to the agreement’s restrictions.[7]

MetaQuotes distinguishes a stored stop-loss or take-profit from a trailing stop executed by the terminal. A local trailing stop needs the platform to remain running and connected to update the stop. Turning off that terminal leaves the most recently submitted stop level in place, but stops further local trailing adjustments. This platform behaviour matters when moving from desktop monitoring to a telephone or browser: seeing the same position elsewhere does not itself keep the original local process running.[21]

The account comparison’s stop-out percentages are liquidation triggers, not guaranteed prices. It also advertises negative-balance protection. The lower 30% threshold on RAW, PRO and VIP should not be confused with a larger protected deposit or a promise that a loss will stop exactly at that percentage.[5]

The refund policy distinguishes an unused deposit from money already committed to trading. Before orders have been placed, a reasoned refund request can return the deposit through the original method, less applicable charges. After trading begins, the remaining money follows withdrawal rules. The policy gives a fifteen-day refund window, with requests outside working hours starting on the next working day. Missing verification documents can change the outcome; a refund is not an unconditional cancellation of trading losses.[14]

That policy also addresses account termination and returning remaining funds, subject to outstanding obligations, regulatory instructions and requests for more information. These are separate events from an ordinary five-business-day withdrawal instruction. A payment can be approved while still awaiting the external provider’s settlement; its arrival should be reconciled to the actual bank or wallet record.[14]

The agreement provides daily, monthly and annual activity reports and individual trade confirmations through the platform.[7]

MetaQuotes documents an HTML account statement generated from MT5’s History menu. It identifies the broker, account holder, account number, deposit currency and generation date, then lists orders and deals. Keep the chosen period with the export and retain funding evidence separately. This is a trading record; it does not establish that the broker supplies a tax form suited to the client’s residence or automatically converts every historic transaction into a tax-reporting currency.[22]

The FSCA public search returned TIBIGLOBE (PTY) LTD, FSP 50012, as authorised. The detailed record gives 12 September 2019 as the authorisation date and includes Category I non-automated advice and intermediary-other permissions for derivative instruments. This verifies the named financial-services provider. It does not establish that the South African company holds OTC derivatives provider permission or is principal to every CFD.[3]

The firm’s FAIS disclosure names Tibiglobe MU, Mauritius licence GB24203464, as product supplier and states that it executes all client orders. That Mauritius licence is company-published and its current independent register status was not established in this review. The distinction should remain visible in the account documents because the service provider’s authorisation and the executing supplier’s obligations are separate relationships.[4]

The same disclosure says the South African firm has professional-indemnity cover. It does not publish an insurer, limit, aggregate-versus-per-claim basis or a direct entitlement for each account holder. This cannot responsibly be presented as a fixed amount of deposit insurance. The account page’s negative-balance feature likewise addresses trading-account deficits, rather than a general guarantee of repayment by every entity.[4]

The April 2026 agreement requires orders through the trading platform; telephone and email support are not stated alternative dealing channels.[7]

For suspected account or payment fraud, the company’s security page directs clients to contact the bank or payment institution promptly, report the matter to law enforcement and notify TibiGlobe. It says legitimate messages use the tibiglobe.com domain and that staff will not ask for passwords, one-time codes, full authentication credentials, a transfer to a supposed safe account or a payment merely to verify an account. Independently reopen the official contact route before acting on a payment-redirection request.[15]

The complaints procedure asks for the form and supporting evidence and promises a prompt written acknowledgement. It aims to answer within six weeks, with an explanation and revised expectation if investigation takes longer. Keep the ticket, timestamps, account statements and correspondence together. The policy allows closure after three months without a requested response from the complainant, so a complaint reference alone does not remove the need to answer follow-up questions.[17]

The FAIS Ombud considers eligible complaints about financial advice or intermediary services, including alleged unfair or negligent conduct. Its current normal monetary jurisdiction is R3.5 million, with options concerning excess amounts under the rules. A disappointing investment result by itself is outside the ordinary mandate unless the relevant conduct brings it within scope. The South African route should therefore be tied to the FSP’s actual service and alleged failing, not assumed to determine every dispute with a foreign executing supplier.[18]

The 2024 Ombud rules require an attempt to resolve the matter with the provider first, allowing six weeks. Referral is ordinarily due within six months after a final response, or within six months after the six-week period expires without one. The Ombud can consider certain late cases under its rules. These current limits should be used instead of older forms that still quote lower monetary thresholds.[19]

TibiGlobe’s social-trading flow begins with registration and verification, followed by choosing a strategy provider and enabling copying. The service page describes automatic replication and the ability to start and stop following. That is an execution service in the follower’s account; a provider’s displayed results are not a promise that a later follower receives identical fills, exposure or returns.[12]

The company’s usage guide describes comparing providers through a leaderboard, reviewing risk and drawdown, and combining manual and social trading in MT5. Copying therefore needs its own position-size and exposure review: manual trades can add to the same economic exposure even when the software presents them separately. A provider’s historic drawdown does not set a maximum future loss for a follower.[13]

The public service description does not settle how already-open copied positions are treated when following stops, or how the final fee is crystallised. Before enabling a strategy, obtain those exit instructions and distinguish stopping new replication from closing existing exposure. Confirm the positions and outstanding charges after disconnecting rather than treating the change of a follow button as proof that the account is flat.[12]

An archived April 2025 Easter promotion illustrates why bonus credit should be separated from withdrawable money. Its 100% deposit credit was not cash, and profit withdrawal required a specified closed-lot turnover; withdrawals, internal transfers and equity conditions could cancel credit or affect credit-derived profits. Those campaign terms are historical, not evidence of an offer open in October 2026. Any new promotion needs its own dated terms, including what happens to deposited cash and open positions when the credit is removed.[23]

The company page dates the branded business’s start to 2023. That is different from the earlier authorisation date in the FSCA firm record. The website identifies the South African operator and a Cyprus company, Tibi Cashier Ltd, while also displaying the Mauritius licence claim. Those references describe different parts of the operating structure, not a single worldwide licence.[2]

The April 2026 agreement appoints Tibi Cashier Ltd as payment agent.[7]

Headquarters

Rosebank, Gauteng, South Africa — registered office of Tibiglobe (PTY) Ltd