Accounts & headline costs
Sections ↑Superhero Markets Pty Ltd is a corporate authorised representative of Superhero Securities Limited, the AFSL holder. Ordinary share investing uses custodial holdings. Superhero Super is a separate OneSuper sub-plan issued by Diversa Trustees, with Superhero Super Pty Ltd as promoter.[8][4]
Account and service routes at a glance
| Account / service | Customer and legal scope | Principal condition |
|---|---|---|
| Australian shares | Retail brokerage with pooled custody | Beneficial ownership rather than individual CHESS sponsorship.Source 2 |
| US shares | Supported US securities and fractional investing | FX and US custody terms apply.Source 8Source 10 |
| Superhero Super | Superannuation account | Trustee and product fees are separate from brokerage.Source 4 |
| Minor / family arrangements | Where supported by current onboarding | Beneficial owner and controller roles must be documented.Source 1 |
Brokerage, currency and product fees
| Item | Published basis | Scope |
|---|---|---|
| Australian securities | A$2 through A$20,000; 0.01% above | Market value is measured in AUD.Source 9Source 1 |
| US securities | US$2 through US$20,000; 0.01% above | Other market charges and currency conversion remain.Source 9Source 8 |
| AUD/USD conversion | 50 basis points | Applied on currency conversion, separately from each share trade.Source 1Source 8 |
| Superhero Super administration | A$52/year plus 0.35%/year | Investment-option and direct-investment fees are additional; MySuper has a separate fee schedule.Source 4 |
Products & investment scope
Sections ↑Products and ownership boundaries
| Product route | Published scope | Boundary |
|---|---|---|
| ASX securities | Shares and ETFs supported by the platform | Pooled custody.Source 8Source 2 |
| US securities | Shares and ETFs, including fractions where supported | US market and custody rules.Source 8Source 10 |
| Super investments | Menu available in the super product | Trustee restrictions apply.Source 4 |
Fees & holding costs
Sections ↑The trade commission excludes currency conversion and applicable market or regulatory charges. A fund also has its own expenses, while Superhero Super uses its separate product fee schedule.[1][4]
Other account and transfer costs
| Item | Treatment |
|---|---|
| Inactivity | The published pricing page lists no inactivity fee.Source 1 |
| Incoming portfolio transfer | No Superhero incoming-transfer fee; the sending broker may charge.Source 3 |
| Outgoing or off-market transfer | Additional fees can apply; use the fee schedule linked in the trading documents.Source 3Source 5 |
| Instant Settlement | Optional availability and a separate fee; ordinary buying power is a different feature.Source 8 |
Platforms, orders & execution
Sections ↑Orders and minimum sizes
| Market / control | Published treatment |
|---|---|
| Australian securities | Whole shares; minimum A$10 including brokerage, subject to the price of one share.Source 10 |
| US securities | Fractions supported; minimum US$10 trade.Source 10 |
| Market / limit orders | Both are available. The guide gives limit orders a maximum 30-day pending period.Source 10 |
| Corporate actions | Offers are administered through the custody route; use the deadline in the account’s notice.Source 2 |
An order instruction is not an execution guarantee. Venue hours, price limits, liquidity, partial fills, corporate actions and system availability can alter the result. A cancellation is effective only when the broker or venue acknowledges it; closing an app does not cancel an order already accepted.[10]
Funding, withdrawals & transfers
Sections ↑Funding and use of sale proceeds
| Stage | Treatment |
|---|---|
| Deposit | PayID, PayTo and other supported bank-payment routes fund the investing account.Source 8 |
| Same-market reinvestment | Sale proceeds can provide immediate buying power within the same market.Source 8 |
| Withdrawal / cross-market use | Ordinary settlement applies unless eligible for the paid Instant Settlement feature; availability is conditional.Source 8 |
| Super contributions | The Super account is governed by its product and release conditions, separate from ordinary investing cash.Source 4 |
Portfolio-transfer mechanics
| Issue | Treatment |
|---|---|
| Australian transfer-in | Provide matching account details, the sending HIN and the signed form. Received holdings use Superhero’s custodial structure.Source 3Source 2 |
| Eligibility | The guide supports broker-to-broker transfers and excludes fractional shares.Source 3 |
| Timing | Superhero estimates 5–10 business days; checks or the sending broker can delay completion.Source 3 |
| Transfer-out / ownership change | Start with the receiving broker. Off-market ownership changes require additional forms.Source 3 |
Immediate buying power, an ordinary withdrawal and paid Instant Settlement are separate facilities. Check the cash status and any settlement fee shown before moving sale proceeds between markets or to a bank.[8]
Custody, regulation & client protection
Sections ↑Operating, custody and protection roles
| Role | Provider / boundary |
|---|---|
| Licence holder / representative | Superhero Securities Limited, AFSL 430150; Superhero Markets Pty Ltd, CAR 1276309.Source 8 |
| Australian securities | FinClear holds legal title as sub-custodian; clients retain beneficial ownership. Australian trades still settle through CHESS.Source 2 |
| US securities | Apex provides US custody and execution services.Source 2 |
| National Guarantee Fund | Clients cannot claim directly. Superhero may have a limited, capped claim for qualifying failures of its market participant. This is not market-loss cover.Source 2 |
| Superhero Super | Diversa Trustees issues the OneSuper sub-plan; ordinary brokerage protections do not define the super product.Source 4 |
Support, complaints & security
Sections ↑Support and complaints
| Route / stage | Published procedure |
|---|---|
| General help | [email protected] or website live chat.Source 11 |
| Complaint | [email protected]; 1300 675 148, Monday–Friday 09:00–17:00 AEST.Source 11 |
| Acknowledgement | Within one business day or as soon as practicable.Source 11 |
| Response | Normally within 30 calendar days for general complaints and 45 for Super. Death-benefit decisions have a distinct deadline.Source 11 |
| Escalation | An unresolved complaint or qualifying delay can be referred to AFCA; the policy requires delay reasons and AFCA information.Source 11 |
A service channel is not automatically an emergency dealing desk. During an outage, the customer should use the published channel, preserve timestamps and order details, and confirm whether an instruction was accepted.[11]
Special services & tools
Sections ↑Company background
Sections ↑Superhero at a glance
| Measure | Value | Context |
|---|---|---|
| AFSL holder | Superhero Securities Limited; Markets Pty Ltd is its corporate authorised representative. | Source 8 |
| Primary jurisdiction | Australia | Source 1 |
| Headquarters | Sydney, New South Wales, Australia | Source 12 |
| Founded | 2018; founders John Winters and Wayne Baskin. | Source 12 |
| Platforms | Superhero web and mobile. | Source 8 |
Service boundaries
- Headquarters
- Sydney, New South Wales, Australia
- Founded
- 2018
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Superhero Securities Limited
No separate licence entry is recorded in this panel.
Sources & further reading
- Current brokerage comparison and account types Superhero · Accessed 29 Oct 2026
- Custody, execution and securities lending Superhero · Accessed 29 Oct 2026
- Share-transfer process Superhero · Accessed 29 Oct 2026
- Superhero Super service and fees Superhero · Accessed 29 Oct 2026
- Trading document index Superhero · Accessed 29 Oct 2026
- ASIC professional registers ASIC · Accessed 16 Oct 2026
- AFCA investment complaints AFCA · Accessed 16 Oct 2026
- Superhero Invest markets, settlement and legal roles Superhero · Accessed 29 Oct 2026
- Brokerage tiers introduced in 2024 Superhero · Accessed 29 Oct 2026
- Order sizes, types and fractional eligibility Superhero · Accessed 29 Oct 2026
- Complaints policy effective 18 October 2024 Superhero · Accessed 29 Oct 2026
- Company history and location Superhero · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.