Siris Broker: four cTrader tiers, wallet funding and conditional protections

Siris offers Basic, Essential, Advanced and Professional tiers through cTrader, with a separate Trading Wallet controlling funding. The product is a leveraged CFD relationship; the account name alone does not describe ownership of securities or a managed investment portfolio. The international offer is operated by the Mauritius company identified in the structured entity record.[1]

Tier upgrades follow total net deposits and are advertised as processing within 24 hours after the relevant threshold is reached. Multiple trading accounts and a demo lasting up to 30 days are available. These are published conditions, not a measured onboarding or upgrade time.[6]

Advanced advertises swapback up to 20%; Professional up to 35%, with differentiated support and event access. “Up to” is not a guaranteed reimbursement on every position. The page does not supply a complete qualifying-swap formula. Its stated zero custody fee does not remove spreads, stock commission or overnight financing.[2]

View full spreads & trading costs

Current pages list 265 instruments. Basic excludes Asian shares, ETFs and NDFs.[8]

The client agreement’s unauthorised-activity definition includes VPS/VM, VPN/TOR, non-owner or automated trading, shared-IP/device accounts and scalping patterns. This conflicts with the support page’s automation and multiple-account marketing. Obtain written permission applicable to the intended setup before relying on those advertised capabilities.[13]

Gold/oil “pips” require contract specifications before conversion to money. The stock percentage also lacks its charging base and side convention. These figures cannot by themselves establish a complete round-trip cost.[2]

The execution policy describes financing as an adjustment for positions carried into the next business day. Instrument, direction and prevailing market factors affect it; live amounts are shown in the terminal. The current fact sheet supplies the rollover clock, while platform time’s UTC offset is not stated there.[14]

The agreement reserves a charge after four withdrawals in a calendar month, whereas current public bank-transfer pricing is free. No excess-withdrawal amount is supplied. That contractual reservation matters when planning frequent withdrawals.[13]

Siris’s execution policy identifies the company as principal and sole OTC execution venue. It can obtain reference prices and liquidity externally; that does not make the client trade an exchange-held security. Venue selection considers price, costs, speed, execution likelihood and order characteristics. A specific client instruction can limit the process used to seek a favourable result.[14]

The risk disclosure warns that rapid movement or suspended trading can prevent liquidation of a position. No firm-specific emergency telephone order procedure was established in the inspected public material. Preserve the transaction reference and contact support for an unresolved order state; a support request is not evidence that an order has filled.[15]

cTrader accounts use USD; wallets support USD/EUR.[8]

The support FAQ promises team processing within 24 hours, then gives typical bank delivery of one to three business days for UK/Europe and two to five elsewhere. These are distinct stages, and intermediary banks or security checks can add time.[6]

The contract instead allows one to three business days of broker processing, plus checks/provider delays, normally returning funds to source. Pending requests remain client-cancellable; Processing requires company action, and completed requests cannot be cancelled.[13]

The wallet supports free internal transfers and records their status, history and balance effects. Its public page also advertises client-to-client transfers. That feature should not be read as permission to fund an account anonymously or bypass verification; follow the identified recipient and current wallet controls.[4]

The 15 October 2026 Bivial announcement adds EUR/USD deposit access. Its description of Bivial’s wider currency network is not a Siris account-currency list. The partner’s Swiss supervision does not change the Mauritius jurisdiction of the brokerage contract. Neither route has been tested for settlement speed in this review.[12]

The website identifies Siris Markets Ltd as the regulated operator and links its legal documents. The quoted licence is recorded as broker-stated because the FSC register route did not yield an independently inspectable named firm result. An international contact number is not evidence of UK authorisation.[9]

Current fact-sheet protection resets deficits of USD 1,000 or less per trading account. Above USD 1,000, no reset applies and the entire deficit remains.[8]

The April risk disclosure describes an automatic reset to zero without that dollar limit. The two disclosures therefore do not establish one unambiguous protection promise; the current threshold should not be silently substituted for the older contractual wording.[15]

Swan General professional-indemnity cover is disclosed at MUR 3 million per claim and aggregate, 1 May 2026–30 April 2027. This is not per-client cash insurance; full policy exclusions were not inspected.[8]

Siris describes segregated client-bank balances, encrypted processing, KYC/AML checks and two-factor authentication. Segregation and authentication address different risks; neither establishes a payout guarantee. Public recovery time or a post-reset withdrawal-hold duration was not established.[4]

The risk disclosure says this relationship has no Mauritian client compensation scheme; segregation does not eliminate bank or counterparty risk.[15]

Contract notes and monthly statements are available on request. Errors must be disputed in writing within 48 hours. A tax-report format or automatic tax-authority filing service was not established.[13]

The privacy policy permits clients to request their personal data and correction of inaccuracies after identity verification. It allows an administrative retrieval charge and sharing with relevant service providers, banks and authorities for the stated purposes. This data-access right is separate from a trading statement or tax certificate.[17]

The April complaint policy targets resolution within five business days and a fuller response within 30 business days, with reasons for delay when necessary. It also uses “30 days” elsewhere, so the document is not consistent about that outer clock. Submit account identifiers, disputed transactions and evidence in writing and retain the acknowledgement. The policy identifies further referral to the relevant authority where unresolved.[16]

That complaint document says direct inbound telephone support is unavailable and refers to email, live chat and callbacks; the current website now publishes the line above. Written records are consequently the clearer documented complaint trail. No response-speed test was conducted.[16]

The July launch announcement presents Siris Vault as a beta AI market-intelligence and trading-behaviour tool. It is a separately described analytical service, not evidence of permission for an autonomous program to operate the brokerage account. The public homepage says it reads existing trades; the linked Vault destination opens at a sign-in screen.[11][1]

Vault is described as educational/informational, without personalised investment advice.[8]

Siris promotes educational content, introducing-broker and affiliate relationships through its company pages. Partnership access is a separate commercial relationship; it does not itself grant a retail client discretionary management, dealing permissions or a share of the broker’s licence.[10]

The conflicts policy discusses situations in which the company, staff, linked persons or another client may have competing interests, including remuneration and inducements. Its controls and disclosures describe how conflicts are managed; they do not mean the firm is free of commercial incentives.[18]

Siris publicly announced its launch on 1 July 2026. The launch describes the same four-tier cTrader model covered here. Its claims about standard negative-balance protection must be read alongside the later current fact sheet and the inconsistent April risk wording discussed above. No automatic predecessor-account transfer was established.[11]

The public legal suite provides dated agreement, execution, risk, complaints, conflicts and privacy documents. Those documents are effective 1 April 2026 even where the agreement’s URL contains May. Sources were inspected on 20 October 2026; authenticated accounts, Vault functionality, fills, support speed and withdrawals were not tested.[9]