Accounts and custody
Sections ↑POEMS is the investment platform operated by Phillip Securities Pte Ltd in Singapore. Cash Management links ordinary SGX holdings to personal CDP; Cash Plus uses Phillip custody and offers financing.[16][2]
Account comparison01
Principal account routes
| Account | Holding and settlement arrangement | Financing or restriction |
|---|---|---|
| Cash Management (KC) | Ordinary SGX securities in personal CDP; foreign holdings in Phillip custody | Contra supported.Source 4 |
| Cash Plus | Phillip custody, except CPF/SRS holdings | S$50,000 standby margin; no contra.Source 3 |
| Margin (M) | Separate collateral-funded trading account | Financing in nine currencies; contra unavailable.Source 5Source 6 |
| CPF/SRS | Linked DBS, OCBC or UOB scheme account | Eligible investments and adequate scheme funds/holdings required.Source 11Source 13 |
Specifications02
Individual eligibility
| Route | Published conditions |
|---|---|
| Main cash accounts | Age 18+, not a US person and not bankrupt; jurisdiction-specific identity/residence documents apply.Source 2 |
| Margin (M) | Age 21+, not a US person and not bankrupt.Source 5 |
| Joint / corporate | Joint Cash Plus and Cash Management applications are offered online; corporate applications use a separate process.Source 2 |
Products and investment routes
Sections ↑Specifications03
Investment product routes
| Route | Scope |
|---|---|
| Securities | Stocks, ETFs, SGX unit shares and US stock options on supported platforms.Source 7 |
| Funds and fixed income | Unit trusts, bonds and recurring-investment services on the broad web/mobile platforms.Source 7 |
| Specialist trading | CFD, forex and futures access depends on the relevant service account and platform.Source 7 |
Online dealing fees
Sections ↑Pricing & charges04
Cash Plus SGX tiers
Pricing & charges05
Cash Management ordinary SGX shares
Pricing & charges06
US and Hong Kong online orders
US zero commission covers pre-, regular and post-market trading. US Asian Hours and shares below US$1 are excluded; sub-US$1 shares use offline rates. Market charges, taxes and FX remain separate.[1]
Custody, financing and account charges
Sections ↑Pricing & charges07
Holding-cost conditions
| Charge | Published treatment |
|---|---|
| Cash Plus SGX maintenance | S$15/quarter below the qualifying S$250,000 average-custody tier; waived with at least one trade/quarter.Source 3 |
| Cash Plus US/HK custody | The current pricing page waives these foreign-custody charges through 31 December 2027.Source 1 |
| Cash Management foreign custody | S$2/counter/month, S$150 quarterly cap; waiver: two trades/month, six/quarter or S$132 brokerage/quarter.Source 4 |
| Foreign cash dividends | 1% of net dividend, S$1 minimum and S$50 maximum, plus foreign fees/taxes.Source 4 |
| Margin (M) maintenance | The account infosheet specifies S$15/quarter, waived with one trade; the marketing “no maintenance” headline is not unconditional.Source 6Source 5 |
Pricing & charges08
Published debit-balance rates
Reference table09
Cash Plus margin calls
| Trigger | Published response |
|---|---|
| Maintenance deficit | Restore the required margin within three market days, including notice day.Source 3 |
| Force-selling deficit | Immediate call: restore maintenance margin by 15:00 that day.Source 3 |
| Exceptional conditions | Liquidation can occur without advance notice; a remaining shortfall is the customer’s liability.Source 3 |
Platform and order controls
Sections ↑Platforms & products10
Current platform choices
| Platform | Devices and scope |
|---|---|
| POEMS 2.0 | Web on PC/Mac and tablet browsers; broad securities and investment-product access.Source 7 |
| POEMS Mobile 3 | iOS/Android app; account management, trading and investment products.Source 7 |
| POEMS Pro | Windows desktop software focused on stocks, ETFs and CFDs; one-click and multi-screen tools.Source 7 |
| Specialist products | Forex, futures and other specialist services have separate platform/account routes.Source 7 |
Process11
Selected order-type differences
| Order | Supported scope | Execution condition |
|---|---|---|
| Stop-limit | SGX, NYSE, Nasdaq and AMEX on the principal POEMS platforms | Triggering creates a limit order; a price gap can leave it unfilled.Source 8 |
| Limit-if-touched | SGX on web/mobile; SGX and named US exchanges on Pro | Platform coverage differs; advanced orders trigger during the market-open phase.Source 8 |
Funding and cash access
Sections ↑Process12
Deposit routes
| Route | Indicative processing and condition |
|---|---|
| PayNow / SGD FAST | About 15 minutes outside maintenance; use an own-name bank account and correct account reference.Source 9 |
| DBS multi-currency transfer | DBS-to-DBS only; other banks use telegraphic transfer for this route.Source 9 |
| eNETS | S$1,000 minimum; supported DBS/POSB, OCBC, UOB and Standard Chartered accounts.Source 9 |
| EPS | Next working day when sent before 21:00.Source 9 |
| Missing/incorrect reference | Manual processing costs S$20 plus GST; unidentified funds can be rejected after three business days.Source 9 |
Process13
Withdrawals and currency settlement
| Item | Treatment |
|---|---|
| Cash Management withdrawal | Request through POEMS or the trading representative; before 10:00 on a business day is processed that day, in the trading-account name.Source 4 |
| Cash Plus / Margin withdrawal | Online or representative request; the same published 10:00 processing cutoff applies, subject to available funds/margin.Source 3Source 6 |
| Multi-currency | Opt-in facility; otherwise foreign trades are converted to SGD. Debit balances in the settlement currency can incur interest.Source 2Source 4 |
| Automatic offset | Accounts normally enrol in currency offsetting; opt-out does not remove every mandatory-conversion condition.Source 4 |
CPF and SRS settlement
Sections ↑Process14
Scheme-account operating conditions
| Step or problem | Consequence |
|---|---|
| Linking an agent-bank account | POEMS 2.0 or Mobile 3; submit linkage before 18:00 for same-working-day updating.Source 11 |
| Same-day buy/sell | Contra is not supported; a sell may be revoked to cash and face buying-in if scheme holdings are insufficient.Source 12 |
| Unlinked, underfunded or ineligible settlement | Investment-limit breaches, insufficient holdings or non-SGD settlement can cause revocation to a cash trade.Source 13 |
Moving investments
Sections ↑Transfer terms15
Share transfers without a beneficial-owner change
| Route | Published charge |
|---|---|
| CDP to Phillip | S$10/counter; incoming from another institution is waived.Source 10 |
| Phillip to personal CDP | S$20/counter.Source 10 |
| Foreign shares to another institution | S$100/stock/transfer, plus specified market/custodian charges.Source 10Source 1 |
| Foreign shares into Phillip | No Phillip transfer-in charge; some foreign-broker/market charges remain.Source 10 |
Client assets and regulation
Sections ↑Protections & eligibility16
Holding and protection arrangements
| Layer | Published position |
|---|---|
| Dealer and permissions | Phillip Securities Pte Ltd is listed by MAS for capital-markets dealing, fund management, product financing, custody and corporate-finance advice.Source 16 |
| Client cash | The infosheets describe designated bank trust accounts separate from Phillip’s own funds; they expressly state that the balances are not SDIC-insured.Source 6 |
| Custodied securities | The Cash Plus and Cash Management terms permit lending unless the customer has withdrawn consent.Source 3Source 4 |
| Lending opt-out | The Cash Plus infosheet directs customers to the securities-lending desk to withdraw consent.Source 3 |
Support and complaints
Sections ↑POEMS support routes
Customer serviceWebsite
https://www.poems.com.sg/contact-us/Source 14Source 11
Scope Singapore hotline 6531 1555; separate night dealing desk 6531 1225 for EUR/US/Canada orders.
Hours Customer service Monday–Friday 08:30–00:00; Saturday 08:30–13:00 Singapore time.
Account supportEmail
Feedback and complaintsEmail
Process17
Complaint and dealing follow-up
| Issue | Published process |
|---|---|
| Complaint acknowledgment | Within two business days; the firm targets a resolution within 14 business days after acknowledgment, or provides an updated timeline.Source 14 |
| Night-desk telephone orders | Offline orders do not appear in the POEMS online order-status screen; check with the desk or representative.Source 14 |
| External dispute route | POEMS points unresolved concerns to FIDReC. Eligible claims must meet FIDReC’s conditions and six-month final-reply deadline.Source 14Source 17 |
SMART Park
Sections ↑Reference table18
SMART Park excess-funds service
| Feature | Condition |
|---|---|
| Participation | Opt-in discretionary investment of eligible excess SGD/USD/HKD into the corresponding money-market funds.Source 6 |
| Phillip management fee | No PSPL management fee for SGD/USD; HKD carries 0.3% p.a.; fund-level expenses remain relevant.Source 6 |
| Investment risk | Money-market fund units have variable value and are not guaranteed deposits.Source 6 |
Company context
Sections ↑The facts19
POEMS Singapore at a glance
| Measure | Value | Context |
|---|---|---|
| Operator | Phillip Securities Pte Ltd | Source 16 |
| Company registration | 197501035Z | Source 3 |
| Group roots | PhillipCapital dates to 1975 | Source 15 |
| POEMS launch | Singapore retail online trading launched in 1996 | Source 15 |
| Registered address in MAS directory | 250 North Bridge Road, #06-00 Raffles City Tower, Singapore 179101 | Source 16 |
- Headquarters
- Singapore
- Founded
- 1975 (Phillip Securities)
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Phillip Securities Pte Ltd
No separate licence entry is recorded in this panel.
Sources & further reading
- Accounts and pricing POEMS Singapore · Accessed 29 Oct 2026
- Open a POEMS account POEMS Singapore · Accessed 29 Oct 2026
- Cash Plus account information sheet POEMS Singapore · Accessed 29 Oct 2026
- Cash Management account information sheet POEMS Singapore · Accessed 29 Oct 2026
- Margin (M) account and share financing POEMS Singapore · Accessed 29 Oct 2026
- Margin account information sheet POEMS Singapore · Accessed 29 Oct 2026
- Current platform comparison POEMS Singapore · Accessed 29 Oct 2026
- Advanced order types POEMS Singapore · Accessed 29 Oct 2026
- Deposit instructions POEMS Singapore · Accessed 29 Oct 2026
- Share, bond and unit-trust transfers POEMS Singapore · Accessed 29 Oct 2026
- Link CPF/SRS savings for investing POEMS Singapore · Accessed 29 Oct 2026
- CPF/SRS contra restriction POEMS Singapore · Accessed 29 Oct 2026
- CPF/SRS trades revoked to cash POEMS Singapore · Accessed 29 Oct 2026
- POEMS contact and feedback POEMS Singapore · Accessed 29 Oct 2026
- New to Phillip POEMS Singapore · Accessed 29 Oct 2026
- MAS directory: Phillip Securities Pte Ltd Monetary Authority of Singapore · Accessed 29 Oct 2026
- FIDReC complaint eligibility and time limit FIDReC · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.