Ontega: web trading, withdrawals and account controls

Ontega offers self-directed online trading. Its current linked client agreement identifies Securcap Securities Limited in Seychelles as the contracting company.[2]

The help centre lists Retail and Professional accounts but supplies no qualification thresholds or separate tariff for either classification. A professional label therefore does not establish a particular leverage allowance or protection package.[3]

Identity evidence may be a valid passport, national ID or driving licence. Extra identification can be requested for prepaid-card funding.[18]

For address verification, the help centre accepts a utility bill no older than six months or a bank statement no older than three months. These document ages differ by document type.[19]

View full spreads & trading costs

The trading platform runs in a browser on desktop and mobile devices without a software installation. It advertises configurable charts, price alerts, email/push notifications, stop-loss, stop-limit, trailing-stop and a guaranteed-stop feature. The platform page does not supply a guaranteed-stop tariff or full execution conditions.[6]

The mobile page separately promotes a mobile app, personal training and VIP support/account management. It does not establish that desktop indicators, saved layouts, trailing logic or automation continue identically when a phone disconnects.[7]

Charts can be adjusted by chart style, displayed price and time interval; indicators and drawing tools are selected through the chart menus. This is a description of the broker’s published controls, not a measured platform test.[21]

Alerts are managed through the platform’s Settings area.[22]

The agreement applies rollover to exposure at 00:00 GMT.[2]

The fee FAQ lists spread charges when opening a trade, overnight rollover and an administrative charge after at least three months without trading. No complete symbol-by-symbol spread schedule was established from these pages.[23]

The commission FAQ says no additional opening commission is charged on top of the spread. That statement does not remove financing, inactivity, conversion or third-party payment costs.[24]

Trading Conditions charges USD 500 per inactive quarter, subject to available funds. A smaller remaining balance may be charged and the account closed. Its definition includes quarters with no new positions, even after funding.[4]

A separate credit-out provision permits removal of promotional credit after 45 inactive days, with conditions concerning outstanding positions, entry orders, recent trades and deposits.[4]

The currency FAQ offers EUR, USD and GBP accounts and says deposits in other currencies are converted to the chosen account currency. It does not publish the conversion spread.[25]

Trading Conditions instead describes USD-only accounts. The available base currency needs confirmation for the actual account.[4]

The order guide describes pending entry instructions that may be submitted while an instrument is closed, then trigger when the requested price is reached or crossed. It expressly warns that price steps can cause a different fill. A universal order-expiry setting, maximum order count and minimum stop distance are not specified.[26]

When a futures-based instrument expires, the expiry guide says its positions and orders terminate. A separately defined automatic rollover is different: positions and orders move to the new contract, with a cash adjustment for the price difference and corresponding stop/limit adjustments.[27][28]

The risk disclosure says stops may fail to limit the loss to the requested amount and positions may be liquidated if additional margin is not supplied. It also identifies Ontega as a possible counterparty setting its own trading prices.[8]

If a position cannot be opened, the help centre identifies insufficient funds or temporary instrument unavailability as possible causes. The actual platform error must be checked; these examples do not diagnose every rejection.[29]

A position may be impossible to close outside market hours or, in some circumstances, while hedged. The help page directs the client to the Brokerage Department or customer service for assistance.[30]

Third-party payment sources are not accepted. A joint bank account requires additional documents and Compliance approval. Corporate funding is accepted only where the trading account is in the company’s name.[34][35][36]

Withdrawal requests can be entered in the platform. The help page also describes sending a completed withdrawal form to [email protected].[37]

The withdrawal page requires identity/address evidence, a signed agreement and receiving-bank details, with the withdrawal method matching the deposit route. Card-funded accounts require a card declaration and ownership evidence.[10]

The agreement sets a USD 50 bank-withdrawal minimum. It requires complete documents, a platform request and no open positions; processing is within 120 working hours after those conditions and Back Office approval.[2]

The withdrawal FAQ instead says processing is within 24 hours, followed by possible bank/e-wallet delay. The documents therefore provide inconsistent processing clocks; neither clock measures arrival in the receiving account.[38]

The fee FAQ describes deposits and withdrawals as free of broker charges.[23]

The agreement permits bank/intermediary and currency-conversion charges.[2]

Withdrawal status enquiries go to [email protected].[39]

The help centre promises negative-balance protection for all customers.[40]

The risk disclosure nevertheless says clients remain responsible for an account deficit. This conflicts with the help-centre promise and prevents treating the public material as one consistent account-wide protection statement.[8]

A separate FAQ claims withdrawable equity remains guaranteed even if the company fails, but identifies no insurer, policy, aggregate limit or eligibility test. That broad marketing assertion is not independently verified insurance.[41]

The client agreement states that no statutory or other compensation scheme applies to the service.[2]

The dealing FAQ permits opening, closing or modifying trades by phone and refers clients to the Brokerage Department through Contact Us. The contact page does not label a separate emergency dealing number or promise continuous outage coverage.[42]

Forgotten usernames are handled through [email protected]. Login troubleshooting points to the password-reset link. The reviewed help does not establish the verification procedure or a fixed withdrawal hold after account recovery.[43][44]

To close the trading account, the help centre requests an email or completed closure form sent to [email protected]. Closure is a separate request from an inactivity charge or credit removal.[45]

The tax FAQ directs clients to their own tax adviser or authority. The reviewed public platform and help material does not establish a downloadable tax statement or a specific account-history export format.[46]

Autochartist is described as a research scanner offering chart-pattern analysis, probability filters, volatility analysis and market reports. Its published Ontega description does not grant it permission to trade, transfer cash or change account settings; it does not establish a separate broker AI agent.[13]

The help centre characterises the service as self-trading and leaves trading activity with the customer. No broker-managed copy subscription, disconnection procedure or public API permission model was established from the reviewed platform and help pages.[47]

General benefit terms require verification and approval, allow one offer during a promotional period and make benefits non-transferable. Withdrawability depends on the specific offer. A withdrawal can reduce or remove the benefit, while inactivity, suspension or termination can remove it. A displayed promotional balance is therefore not automatically withdrawable cash.[14]

This offer applies to approved new clients without an existing account. Losses on qualifying positions are recredited; profits can be withdrawn only with no open positions. Leverage is capped at 1:20. Protection lasts 14 days from the first protected trade; each position must close within 72 hours. Overnight fees remain payable. Abuse can cancel protection or the account, and the broker may change the offer.[5]

The current Seychelles FSA securities-dealer directory lists Securcap Securities Limited.[15]

Securcap’s own website publishes licence SD012 and company number 8416393-1. That entity reference supports the current Ontega agreement; Securcap’s separate account pricing is not imported into this profile.[16]

The complaints PDF names Securcap but retains [email protected] as a Compliance contact. No dated client-transfer or novation notice was established. The retained address should not be treated as proof that a different regulator or former entity protects the current account.[12]

Headquarters

Mahé, Seychelles — contracting entity