Accounts and eligibility
Sections ↑NLB Trader is the securities-trading service of NLB Banka AD Beograd in Serbia. The bank adopted that business name on 1 September 2026, replacing NLB Komercijalna banka. This is a reference to the Serbian bank, not the Slovenian parent or another NLB-branded subsidiary. The bank describes a business-name change, not a newly opened account for every existing client.[1]
What must be in place before trading
| Component | Purpose |
|---|---|
| Current account | Required for a retail customer; salary transfer to NLB is not compulsory.Source 3 |
| Electronic banking | Activate Web E-banking; business users have the corresponding HAL route.Source 3 |
| Investment-services agreement | Concluded with the bank through an authorised branch, rather than inferred from a payment-account login.Source 3 |
| Dedicated investment records | Domestic ownership account and/or foreign custody account, plus designated securities cash accounts.Source 4 |
The bank’s activation guide permits both individuals and legal persons with the required agreements. A browser is sufficient; no separate trading-app installation is needed. However, a consumer’s phone workflow should not be assumed to satisfy a corporate account’s certificate and signatory requirements.[3]
Products and execution routes
Sections ↑The service is wider than one online order screen
| Market or activity | Documented route |
|---|---|
| Belgrade exchange | Online listed shares and bonds.Source 3 |
| Foreign exchanges | Shares and ETFs; the published list includes European, North American, Australian and Japanese venues.Source 4 |
| Primary auctions / off-exchange transactions | Broker desk or telephone service alongside online access, with transaction-specific documentation.Source 5 |
| Takeovers and shareholder transactions | The desk supports takeover and compulsory-acquisition procedures, rather than treating them as ordinary exchange orders.Source 5 |
The Trader FAQ excludes financial derivatives and cryptocurrencies. Domestic bonds appear explicitly in the market-specific service description despite the shorter FAQ answer referring to shares and ETFs; this profile retains that distinction rather than deleting the documented bond route.[2]
Pricing and the applicable document
Sections ↑The 9 September 2026 brokerage tariff sets maximum charges; the bank may agree lower rates. NLB Trader prices apply to orders through the application. Orders placed outside it use the ordinary tariff, with taxes and third-party costs additional.[9]
Selected brokerage tariff ceilings
| Route | Rate | Minimum |
|---|---|---|
| NLB Trader—Serbian market | 0.30% | RSD 100 per trading daySource 9 |
| NLB Trader—listed foreign equities | 0.20% | EUR 10 per orderSource 9 |
| Ordinary route—domestic listed equities | 1.50% | RSD 200 per trading daySource 9 |
| Ordinary route—foreign equities | 2.00% | EUR 30 per orderSource 9 |
Trader order amendments/cancellations carry no brokerage fee. Foreign broker and market costs are additional: the tariff’s approximate 0.1% is indicative, with the exact amount known after execution. Custody transaction charges and currency conversion are separate.[9]
Online controls and interruptions
Sections ↑The bank’s guide describes cash/securities coverage checks, live Belgrade prices, volume charts and price alerts by SMS or email. Account access is advertised around the clock, but exchange execution still depends on the relevant market session. Intraday reuse of sale proceeds does not by itself establish that cash is settled and withdrawable.[3]
Practical platform boundaries
| Situation | Published operational distinction |
|---|---|
| Individual versus company | Individuals can use desktop, tablet or phone; companies are directed to a PC because of digital-certificate requirements.Source 2 |
| Legacy login | An old USB certificate may obstruct access. Current instructions refer to SMS one-time passwords.Source 2 |
| Missing holdings | Log out and reopen the browser; contact the brokers if the display remains incomplete.Source 2 |
Authenticated telephone dealing
| Requirement | Published process |
|---|---|
| Set-up | Investment agreement, classification questionnaire, approved telephone-dealing request and active securities/cash accounts.Source 12 |
| Contact | +381 11 2018 588, business days 08:30–16:00, Serbian local time; verify the current number before calling.Source 12 |
| Authentication | Call from the registered number and provide the assigned identification credentials; calls are recorded.Source 12 |
| Confirmation | Broker repeats the instruction, receives explicit agreement and gives an order number; maximum five orders per call.Source 12 |
| Interrupted call | Start again with identification; a broken call cannot simply be resumed.Source 12 |
Cash, incoming securities and outgoing transfers
Sections ↑The domestic ownership account records the client’s instruments through the Central Securities Registry. Dedicated cash accounts serve securities transactions, while the foreign route uses custody. Pledged securities are shown under a distinct pledge-account category; a holding displayed somewhere in the banking relationship is not necessarily available to sell.[4]
Transfer shares held elsewhere into NLB before attempting to sell them through Trader. Confirm the appropriate ownership/custody account and reconcile quantities, currency and outstanding orders before instructing the move.[2]
Ownership and dedicated cash accounts
| Item | Published charge |
|---|---|
| Open/close domestic instrument account—individual | RSD 1,200 per accountSource 10 |
| Maintain domestic ownership account—individual | No maintenance chargeSource 10 |
| Dedicated trading cash account | RSD 120 for a month with account activity; stated professional-company exemption applies.Source 10 |
| Domestic change of depository—individual | RSD 20,000 per ISIN; the tariff contains a specific exception for holdings inherited from a closing participant.Source 10 |
Foreign custody and transfers
| Service | Published charge |
|---|---|
| NLB Trader foreign custody | 0.12% of portfolio value annually before VAT; individual minimum RSD 600 quarterly, company minimum RSD 200 monthly.Source 10 |
| Trader foreign DVP/RVP transaction | 0.15%, minimum EUR 2 per order.Source 10 |
| Outgoing free-of-payment transfer | 0.10%, minimum EUR 100 and maximum EUR 1,000 per ISIN.Source 10 |
| Incoming free-of-payment transfer | EUR 50 per ISIN.Source 10 |
A local bank payment, a securities settlement and a change of custodian are different operations. NLB’s appearance on the central bank’s September 2026 IPS participant list confirms participation in that payment system; it does not establish instant securities settlement or worldwide instant withdrawal.[8]
Custody and investor protection
Sections ↑The bank’s securities page distinguishes domestic ownership records from foreign-custody arrangements. That distinction matters when tracing who maintains the record and which transfer procedure applies. The accessible service pages did not identify the complete foreign subcustodian chain, which remains a contract-level matter.[4]
Separate documents address categorisation, execution, conflicts and custody. Listing them does not establish compensation eligibility or protection against market losses.[7]
Support, complaints and escalation
Sections ↑The securities desk supports branch, desk and telephone instructions. Corporate-action work includes documentation and registry transfers, so the responsible desk can differ from ordinary electronic-banking support. For a disputed execution, preserve the order identifier, market, currency, timestamp and contract note rather than sending only a screenshot of the portfolio total.[5]
Securities complaint procedure
| Stage | Published route or deadline |
|---|---|
| Submit to NLB | [email protected], branch/post, website or the relevant electronic-banking channel.Source 11 |
| Response | Within 15 days; an exceptional extension of up to 15 additional days requires written reasons and a final deadline.Source 11 |
| Securities regulator | If dissatisfied or unanswered on time, before court proceedings: [email protected] or the Securities Commission’s postal address.Source 11 |
| Mediation | Available by agreement between the parties; the procedure preserves access to the courts.Source 11 |
The securities-business procedure supplies the response clock and Securities Commission escalation route above. A complaint about a separate banking service may follow the bank’s consumer-banking process instead.[11][6]
Other securities services
Sections ↑Alongside exchange execution, NLB describes off-exchange transaction preparation, domestic Treasury auctions and shareholder procedures. The issuer and corporate-action terms control those transactions. A government bond’s coupon is a contractual payment, not proof that its market price cannot fall before maturity.[5]
Identity and naming continuity
Sections ↑The central bank’s participant list published on 2 September 2026 uses NLB Banka AD Beograd, corroborating the bank’s announced name. Older NLB Komercijalna branding in archived contracts should be read with the document date; it does not justify opening a second directory identity for the same name change.[8][1]
- Headquarters
- Belgrade, Serbia
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
NLB Banka AD Beograd
SerbiaSource 1
No separate licence entry is recorded in this panel.
Sources & further reading
- Business name changes to NLB Banka from 1 September 2026 NLB Banka · Accessed 20 Oct 2026
- NLB Trader: access, controls and operational FAQ NLB Banka · Accessed 20 Oct 2026
- Trader activation and browser guide NLB Banka · Accessed 20 Oct 2026
- Securities ownership accounts, custody and document index NLB Banka · Accessed 20 Oct 2026
- Broker-dealer services, auctions, OTC and corporate actions NLB Banka · Accessed 20 Oct 2026
- Written banking complaints and escalation scope NLB Banka · Accessed 20 Oct 2026
- Business Trader: current brokerage and custody documentation NLB Banka · Accessed 29 Oct 2026
- IPS direct participants: 2 September 2026 National Bank of Serbia · Accessed 20 Oct 2026
- Broker-dealer tariff version 7.0, effective 9 September 2026 NLB Banka · Accessed 29 Oct 2026
- Depository/custody tariff version 4.0, September 2026 NLB Banka · Accessed 29 Oct 2026
- Securities-business complaint procedure, September 2026 NLB Banka · Accessed 29 Oct 2026
- Telephone-order client guide version 5, 1 September 2026 NLB Banka · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.