MONAXA: Mauritius accounts, MT5 pricing and PAMM exit rules

MONAXA’s Mauritius service offers Standard, Pro and Zero accounts for leveraged retail trading. This profile covers Monaxa Ltd, the entity identified on the /mu/ website, with terms checked on 20 October 2026. The site excludes residents of Iran, Russia, Myanmar and North Korea, among other restrictions; the list is not a statement that every other country is accepted.[1]

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The share list describes CFDs, so this is exposure to share-price movements rather than a securities custody account. Its published trading-session fields also require care: US stock rows show broad opening/closing fields alongside a much narrower daily break. The terminal’s specification should establish the actual tradable session before an order is submitted.[6]

The Forex specification’s Zero-tab note supplies the missing quantity basis: $3.50 per side per standard lot for FX and commodities, additional to the spread. Two equal one-lot legs therefore attract $7 commission before financing or slippage; the dollar currency code remains unstated.[3]

Both US and UK oil are offered, but the Pro commodity table reverses the USOIL/UKOIL descriptions compared with the Standard and Zero tables. Confirm the intended underlying in MT5 instead of relying on that Pro label alone.[4]

Overnight charges depend on the symbol and direction; either side can have a negative rate. MONAXA publishes swaps per standard lot and directs clients to Market Watch → Specification for the current values. Triple swaps fall on Wednesday for FX and metals, and Friday for indices, shares and energies. Charges are converted to the account currency. The numerical worked examples on the webpage are illustrations rather than a current financing quotation.[8]

The agreement permits retrospective swaps from account conversion after swap-free abuse, alongside revocation and possible cancellation of affected trades or profits.[12]

The FAQ charges USD 3 after 90 inactive days, then USD 3 after another 30 days; a smaller remaining balance is taken instead. Zero-balance accounts are archived after 90 calendar days and cannot reopen. The definition of inactivity and later recurring cycle are unspecified.[15]

The currently linked execution policy makes Monaxa the principal, CFD issuer and sole execution venue. Trades are OTC contracts with the company. Prices are assembled from liquidity providers and data feeds; the company may hedge exposure externally, but it does not say every customer trade is passed through. Its execution policy prioritises the overall result for a retail order while recognising liquidity, speed, size and market conditions.[13]

Zero’s advertised ECN pricing should therefore be read together with the principal-counterparty execution model.[2][13]

The April 2026 agreement takes precedence over ancillary documents. Its unauthorised-activity definition includes VPS/virtual machines, VPNs, latency arbitrage, scalping and high-frequency activity, qualifying the platform’s EA marketing. Obtain strategy-specific written clearance before relying on that marketing.[12]

Market prices and liquidity can change between instruction and execution. The execution policy does not promise identical quotations across brokers, continuous executable liquidity or a guaranteed stop price. Overnight CFD positions are rolled to avoid delivery of the underlying asset. An instruction to pursue a particular execution method can restrict the firm’s ability to apply its normal execution process.[13]

The FAQ requires all positions to be closed before withdrawals. It prioritises card refunds, then wire, then cryptocurrency.[15]

The agreement allows four free Trading Account withdrawals per calendar month and reserves a charge for later requests. It does not state that extra charge’s amount.[12]

The client-money policy describes dedicated bank accounts separated from the company’s operating funds, with a trust acknowledgement and no bank set-off against company debt. It says house money finances operating expenses and hedging. Accounting records, reconciliations and external audit form part of the documented controls. These are arrangements described by Monaxa, not an independent bank-balance audit. Segregation addresses how money is held; it does not itself establish a compensation entitlement if the company or a bank fails.[14]

The agreement provides an automated zero-balance reset after stop-out. Following negative-balance protection, the company can reject further orders, refund deposits and close or block the account.[12]

The FAQ claims client-fund insurance without identifying the insurer, policy wording, exclusions or per-client versus aggregate limit. A quantified payout entitlement cannot be established from that statement.[15]

The current Mauritius website identifies an FSC Investment Dealer licence. An independently inspectable current firm record was not recovered for this check, so the structured licence retains a verification limitation. The company’s present claim is distinct from independently confirmed current permission.[1]

The FAQ offers optional 2FA and PIN verification for email changes; it does not publish a recovery-related withdrawal-hold duration. It promises daily trading statements. Account currency cannot change after creation.[15]

The separate cybersecurity document chiefly governs company personnel, systems and third-party connections. Its employee password-reset procedure is not a client account-recovery promise. Use the client support route for lost access and establish any resulting trading or withdrawal restrictions for the affected account.[25]

If the trading platform fails, the agreement permits alternative trade instructions from the registered email address. Contact the company; sending alone does not prove execution.[12]

Since 16 March 2026, FSC Mauritius requires complaints about Global Business licensees to use its online complaints portal exclusively. Phone, ordinary email and in-person submissions are not entertained; anonymous or false-contact submissions are rejected. The March notice separates this route from domestic-licensee complaints handled by the financial-services Ombudsperson.[17]

One unusual agreement definition includes an external complaint after internal resolution as a default event. This wording is material when evaluating the dispute terms.[12]

The PAMM service pools investment allocations under a manager’s strategy, sharing gains and losses proportionally. The manager sets an offer and can trade investor allocations, but cannot withdraw money from the investor’s account. Published strategy performance is therefore a manager-selection input rather than a capital guarantee. The marketing page describes midnight UTC processing; the service agreement supplies the more detailed withdrawal rules.[18]

Eligible FX and metal turnover earns MXT tokens. The current rewards page converts five MXT into USD 1 of bonus credit, redeemable to a Standard account. The minimum redemption is five MXT. This is trading credit, so it should not be added to withdrawable cash when assessing available capital.[20]

MonaxaProp is a separate paid evaluation programme using virtual capital and demo accounts. Its two assessment stages lead to a profit-sharing stage advertised at up to 90%; a qualifying payout requires at least 5% profit, KYC and the programme’s conditions, with the challenge fee refunded after the first successful payout. A simulated challenge balance is not a withdrawable broker deposit or an owned investment portfolio.[22]

Max AI is presented as a support-chat assistant alongside human staff; no trading, transfer or withdrawal authority is documented.[15]

MONAXA dates its project to late 2022, first clients to January 2023 and full launch to July 2023. It describes a largely remote team and multilingual service. Those are company accounts of its development, not independently measured growth figures or execution results.[23]

The general /about-us page identifies an Anguilla Monaxa Ltd, while the /mu/ route names the Mauritius entity. Shared branding does not migrate an existing contract or confer the Mauritius licence on an Anguilla account. Existing customers should establish their own contracting company before applying the account, protection and complaint details in this profile.[24]

Headquarters

Ebene, Mauritius — profiled entity

Founded

2023 full launch, according to MONAXA