Accounts & headline costs
Sections ↑Mashreq’s investment menu includes UAE equities through Mashreq Securities, US stocks and ETFs through a DriveWealth account, thematic portfolios through a separate digital provider, plus FX, gold, funds and other wealth products. These routes share the Mashreq app but not one legal entity, fee or custody model.[1][2][3][4][7]
Account comparison01
Account and service routes at a glance
| Account / route | Customer and legal scope | Principal condition |
|---|---|---|
| UAE equities account | DFM, ADX and Nasdaq Dubai through Mashreq Securities | Digital NIN creation, local market and custody rules apply.Source 3Source 2Source 4Source 1 |
| US Stocks & ETFs account | DriveWealth brokerage opened through Mashreq Mobile | US securities, USD cash, fractional/whole-share and DriveWealth terms apply.Source 3Source 2Source 4Source 1 |
| Thematic portfolio | Predefined ETF/equity portfolios through the digital wealth route | AUM fee, rebalancing and provider terms apply.Source 3Source 2Source 4Source 1 |
| Neo investment menu | Stock, FX and gold trading linked to an eligible Mashreq Neo account | Each product creates its own account and risk/cost framework.Source 3Source 2Source 4Source 1 |
Pricing & charges02
Headline charges and what they cover
| Item | Published basis | Important scope |
|---|---|---|
| US stocks/ETFs: first 10 trades each month | Published as free of Mashreq trading commission | The count resets monthly; market, regulatory, FX, spread and tax costs can remain.Source 2 |
| US stocks/ETFs after the free trades | 0.20% of trade value, minimum US$1, plus 5% VAT on the fee where applicable | A US$1 order can incur a fee greater than the order amount after the free allowance.Source 2 |
| Thematic portfolios | 1.25% per year on average AUM, charged monthly | No separate subscription, redemption or rebalancing fee is advertised, but underlying product costs can remain.Source 4Source 5 |
| UAE equities | Current Mashreq Securities and market tariff | DFM/ADX/Nasdaq Dubai fees, VAT and service charges must be checked.Source 3Source 6 |
| Other wealth products | Product-specific subscription, custody, spread or management charges | The zero-fee lines for selected digital products do not apply universally.Source 5Source 1 |
At a glance03
US order-cost illustrations after the free allowance
| Item | Details |
|---|---|
| US$1 order | US$1 minimum fee + US$0.05 VAT = US$1.05 charges; US$2.05 available balance required for the buy.Source 2 |
| US$500 order | US$1 fee + US$0.05 VAT = US$1.05 charges.Source 2 |
| US$1,000 order | US$2 fee + US$0.10 VAT = US$2.10 charges.Source 2 |
Products & platforms
Sections ↑UAE equities, US stocks/ETFs, thematic portfolios, mutual funds, bonds, IPOs, FX and gold are offered through different product routes. The local broker, US broker and portfolio provider must be identified separately.[3][2][4][5][6]
Specifications04
Products and account boundaries
| Product route | Published scope | Boundary |
|---|---|---|
| UAE exchange securities | DFM, ADX and Nasdaq Dubai through Mashreq Securities | NIN, local-market eligibility and custody apply.Source 3Source 7 |
| US stocks and ETFs | 3,000+ supported securities through DriveWealth | Market orders permit fractional and whole shares; limit orders are described for whole shares only.Source 2 |
| Thematic/multi-asset portfolios | Predefined strategies built with listed ETFs and equities | Provider rebalancing and 1.25% annual AUM charge apply.Source 4 |
| FX, gold, funds and bonds | Separate Neo or wealth-account routes | Spread, issuer, custody, suitability and liquidity differ by product.Source 1Source 5 |
Fees & holding costs
Sections ↑A complete cost can include the monthly trade-count tier, minimum commission, VAT, FX, local exchange charges, portfolio AUM fee, underlying ETF expenses, spread, custody and transfer events.[2][4][3]
Pricing & charges05
Cost layers beyond the headline
| Cost layer | When it applies | Why it matters |
|---|---|---|
| Monthly trade allowance | US stock/ETF orders are counted within the calendar month | The eleventh and later trades use the percentage/minimum tariff.Source 2 |
| FX conversion | AED or another currency is converted to USD or a foreign-market currency | Preferential pricing is not the same as zero spread.Source 2 |
| AUM fee and underlying expenses | Thematic portfolio is held | The 1.25% administrative fee can sit alongside ETF/product expenses.Source 4 |
| Local market and VAT | UAE security is executed | Broker and exchange/depository costs must be combined.Source 3 |
| Transfer/custody event | Security or portfolio is moved or redeemed | Fractions and managed allocations may require sale rather than in-kind transfer.Source 2Source 4 |
Execution & trading rules
Sections ↑Platforms & products06
Platform and order controls
| Route / control | Published capability | Operational limit |
|---|---|---|
| Mashreq Mobile US platform | Market and limit orders, real-time data, fractional/whole shares and portfolio monitoring | Market orders execute during the session; limit orders are described for whole shares only.Source 2 |
| Mashreq Securities platform | UAE equities, NIN and IPO access | Local market hours, order types and exchange rules apply.Source 3 |
| WeInvest thematic route | Portfolio selection, risk assessment, one-time/monthly funding and withdrawal | The customer selects a strategy; the provider executes and rebalances under the mandate.Source 4 |
| Global equities desk | Regional/international access, options, ETFs and algorithmic execution for eligible clients | Professional/advised desk services are separate from the retail Neo app.Source 6 |
The US platform supports market and limit orders but not every order type or fractional limit order. US sales can provide immediate buying power while withdrawal waits for settlement. UAE and desk orders follow their own venues, permissions and confirmations.[2][3][6]
Deposits, withdrawals & transfers
Sections ↑Process07
Cash funding and withdrawal lifecycle
| Stage | Published route | Constraint |
|---|---|---|
| US account funding | Transfer to the DriveWealth trading account through Mashreq Mobile | FX and account-verification rules apply.Source 2 |
| US sale proceeds | Standard US share/ETF settlement is T+1; buying power can appear immediately | Mashreq separately describes 1–2 business days to process the withdrawal to its bank account after settlement.Source 2Source 12 |
| Thematic funding/withdrawal | One-time or monthly funding; partial/full withdrawal to the selected Mashreq account | Provider sells securities and transfers proceeds, so timing is not instant.Source 4 |
At a glance08
US sale-to-bank timeline
| Item | Details |
|---|---|
| Trade date | A completed sale can increase buying power.Source 2Source 12 |
| Next business day | Standard covered US stock/ETF trade settles, subject to market calendars and exceptions.Source 2Source 12 |
| Withdrawal request | Mashreq describes another 1–2 business days for the requested bank transfer.Source 2Source 12 |
Transfer terms09
Moving an existing portfolio
| Transfer type | Published treatment | Material consequence |
|---|---|---|
| UAE securities transfer | Move supported holdings through Mashreq Securities and local depository processes | Investor identity, NIN and market eligibility must match.Source 3 |
| US in-kind transfer | Subject to DriveWealth and Mashreq support | Fractional shares are commonly restricted from transfer in kind.Source 2Source 10 |
| Thematic portfolio exit | Partial/full withdrawal by sale of underlying holdings | It is not described as an in-kind ETF transfer to another broker.Source 4 |
Bank cash, US trading buying power, settled withdrawable dollars, UAE securities cash and thematic-portfolio value are different ledgers. A withdrawal request follows the relevant broker/provider settlement and bank-credit process.[2][4][3]
Protection & regulation
Sections ↑Protections & eligibility10
Protection chain
| Layer | Published position | What it does not mean |
|---|---|---|
| UAE local broker | Mashreq Securities is the group brokerage arm for UAE exchanges | UAE Capital Market Authority licensing does not protect against ordinary market losses.Source 3Source 7Source 9 |
| US brokerage | DriveWealth LLC provides the US brokerage service | Any SIPC or other protection depends on the exact account, eligible property and member-failure event.Source 2Source 10 |
| Thematic provider | WeInvest or the disclosed provider executes/holds the portfolio under its agreement | A Mashreq bank relationship does not convert the portfolio into a bank deposit.Source 4 |
| Bank cash | Eligible Mashreq deposit treatment is separate from securities and portfolio assets | Deposit protection cannot be assumed for investments.Source 1 |
Local UAE securities, DriveWealth US positions, managed thematic holdings and Mashreq bank cash require separate analysis. The customer should match each statement to its legal entity, custodian and complaint route.[7][2][10][4][9]
Opening an account & support
Sections ↑Process11
Opening, service and escalation
| Route | Use | Boundary |
|---|---|---|
| Mashreq Neo eligibility | All eligible Mashreq Neo account holders can access the investment menu subject to product checks | A bank account does not guarantee approval for every investment product.Source 1 |
| US digital opening | DriveWealth account is opened in-app after identity questions; extra documents can be requested | The disclosed legal agreement controls the account.Source 2 |
| Mashreq customer service | Published UAE and international contact routes | General banking support and securities trading support can have different expertise/hours.Source 8Source 6 |
| Complaint / regulatory route | Complain to the responsible entity first, then use eligible UAE Capital Market Authority or US routes | A complaint about DriveWealth should not be sent only to the UAE local broker.Source 11Source 10 |
At a glance12
Telephone and app support
Support and complaint contacts
Official contact pageWebsite
https://www.mashreq.com/en/uae/customer-care/contact-us/Source 8
Scope Choose the relevant bank segment; securities execution support can have different hours.
Account recovery, risk-assessment renewal or provider verification can delay investment instructions or transfers. Preserve order confirmations, statements, fee records and the final response from the entity that carried the service.[8][2][4]
Additional services
Sections ↑Reference table13
Distinctive services
| Service | Function | Condition |
|---|---|---|
| US fractional investing | Market orders can use whole or fractional shares from US$1 | The US$1 minimum can be uneconomic after the first ten monthly trades because of the US$1 minimum fee.Source 2 |
| Thematic portfolios | 20+ predefined strategies and multi-asset options from US$100 | 1.25% annual AUM fee and provider rebalancing apply.Source 4 |
| UAE digital NIN / IPO access | In-app creation and subscription access for supported UAE offerings | IPO allocation and performance are not guaranteed.Source 3 |
| Global equity desk | Regional and international execution, options, ETFs and margin/overdraft on selected names | Professional/advised service eligibility and agreements apply.Source 6 |
At a glance14
Thematic portfolio choices and fee basis
| Item | Details |
|---|---|
| Entry level | Selected portfolios start at US$100.Source 4 |
| Premium portfolios | Start at US$10,000, with more frequent rebalancing options.Source 4 |
| Administration | 1.25% annually on average portfolio value, billed monthly by calendar days.Source 4 |
| Withdrawal destination | The Mashreq account selected for the investment; WeInvest sells the relevant securities before sending proceeds.Source 4 |
Thematic portfolios use the selected strategy and rebalancing arrangement. A partial or full withdrawal requires selling holdings; cancelling a monthly contribution leaves the existing portfolio invested.[4]
Company background
Sections ↑The facts15
Mashreq Investments at a glance
| Measure | Value | Context |
|---|---|---|
| Contracting entity | Mashreq Securities LLC for UAE brokerage; DriveWealth LLC for the US digital route; provider disclosed for thematic portfolios | Source 7Source 2Source 4 |
| Primary jurisdiction | United Arab Emirates | Source 9Source 10 |
| Headquarters | Dubai, United Arab Emirates | Source 8 |
| Founded / lineage | Mashreq group founded 1967; Mashreq Securities is the UAE brokerage subsidiary | Source 7 |
| Platforms | Mashreq Mobile; Mashreq Securities platform; DriveWealth US Stocks & ETFs platform; WeInvest thematic platform | Source 2Source 3Source 4 |
Reference table16
Company and service boundaries
| Issue | Published position |
|---|---|
| Entity boundary | Mashreq Bank, Mashreq Securities, DriveWealth and the thematic provider serve different roles.Source 7Source 2Source 4 |
| Client segment boundary | Retail Neo services and the corporate/global equities desk are not the same offer.Source 1Source 6 |
- Headquarters
- Dubai, United Arab Emirates
- Founded
- Mashreq group founded 1967; Mashreq Securities is the UAE brokerage subsidiary
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Mashreq Securities LLC
No separate licence entry is recorded in this panel.
DriveWealth LLC
No separate licence entry is recorded in this panel.
WeInvest or disclosed thematic-portfolio provider
United Arab Emirates or disclosed booking jurisdictionSource 4
No separate licence entry is recorded in this panel.
Mashreqbank PSC
United Arab EmiratesSource 8
No separate licence entry is recorded in this panel.
Additional information
Sections ↑Reference table17
Practical checks before using the service
| Question | Why it changes the result |
|---|---|
| Which legal route holds the asset? | UAE, US and thematic holdings have different custody and redress.Source 3Source 2Source 4 |
| How many US trades have been used this month? | The fee changes after the first ten trades.Source 2 |
| What does a small order cost after the allowance? | The US$1 minimum can exceed a US$1 investment.Source 2 |
| Is cash settled and withdrawable? | Immediate US buying power can precede bank withdrawal.Source 2 |
| Can the position move in kind? | Fractions and managed portfolios can require sale rather than transfer.Source 2Source 4 |
Sources & further reading
- Mashreq Neo investment account overview Mashreq · Accessed 16 Oct 2026
- US Stocks & ETFs platform and fee FAQ Mashreq · Accessed 29 Oct 2026
- UAE equities through Mashreq Securities Mashreq · Accessed 16 Oct 2026
- Thematic and multi-asset portfolios Mashreq · Accessed 29 Oct 2026
- Digital Wealth Solutions Mashreq · Accessed 16 Oct 2026
- Global and regional equities service Mashreq · Accessed 16 Oct 2026
- Mashreq group companies and Mashreq Securities Mashreq · Accessed 16 Oct 2026
- Customer contact routes Mashreq · Accessed 29 Oct 2026
- UAE Capital Market Authority licensed-companies directory UAE Capital Market Authority · Accessed 29 Oct 2026
- DriveWealth disclosures and protection DriveWealth · Accessed 16 Oct 2026
- UAE Capital Market Authority: complaint service directory UAE Capital Market Authority · Accessed 29 Oct 2026
- Standard US T+1 settlement: investor bulletin US Securities and Exchange Commission · Accessed 29 Oct 2026
- UAE government: Capital Market Authority, formerly SCA UAE Government · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.