InterstellarFX’s interstellarfx.sc website offers international retail CFD accounts through First Interstellar Global Ltd in Seychelles. The current site promotes Match Trade and a core range of forex, indices, metals and oil, while broader company material also advertises share CFDs. This profile follows that Seychelles contract and website.[4][7]
The Seychelles route expressly excludes the European Economic Area, the United States, North Korea, Iran and Myanmar, as well as places where the service conflicts with local law. Similar branding or another Interstellar domain should not be used to import a different entity’s client protection or account terms.[6]
Account access and headline terms
Sections ↑The account being compared
| Area | Published position | Practical scope |
|---|---|---|
| Live account | Online registration questionnaire, document review and approval before funding | The FAQ describes one account per client; obtain approval for any additional account arrangement.Source 14 |
| Demo | A practice account is available from the public registration route | Practice access establishes a learning environment, not the outcome of a live execution test.Source 14 |
| Current platform | Match Trade is named on the Seychelles platform page | Legacy legal material still refers to MetaTrader. Confirm the accepted account configuration rather than treating both as simultaneously available.Source 8 |
| Product-specific conditions | The legal library continues to link the October 2022 product specification | It is useful published evidence, but its MT4 references and dated index labels require verification against the current platform ticket.Source 16 |
Products and platform capabilities
Sections ↑Markets on the Seychelles website
| Market | Examples or published scope | Exposure |
|---|---|---|
| Forex | Major, minor and other currency pairs | CFDs on currency-price movements.Source 7 |
| Indices | International stock-market indices | An index derivative, without ownership of constituent shares.Source 7 |
| Metals | Gold and silver; platinum also appears in the specification | A quoted metal-price derivative.Source 7Source 9 |
| Energy | Brent and West Texas Intermediate crude oil | Oil-price CFD exposure.Source 7 |
| Shares | Company and execution-policy material include stock CFDs | The standalone products page focuses on four other asset classes; obtain the actual share list and symbol costs on the live route.Source 5 |
The platform page advertises charts, technical indicators, analysis objects and order-management functions. Its numeric feature list uses some unusual terminology, including “call orders”, so that label should not be interpreted as a retail options product. Use the demo and current account ticket to establish the available order controls.[8]
The tools menu includes an economic calendar, market news/watch, videos, glossary and e-books. Indicative market-watch prices do not establish an executable fill.[4]
Spreads, holding costs and withdrawal charges
Sections ↑Published cost mechanics
| Cost | Basis | Qualification |
|---|---|---|
| Headline spread | The company page advertises an FX spread as low as 0.1, using the wording “Euro Point Differentials” | It does not supply a reliable typical-spread measurement or enough unit/account detail for a priced round-trip example.Source 5 |
| Financing | The specification says positions roll daily and Friday’s close attracts a three-day debit or credit | The direction and amount depend on the instrument and trade; obtain the current swap values.Source 9 |
| Currency conversion | The specification describes automatic conversion of product profit/loss into the account currency | A quoted instrument currency and the account reporting currency are different fields.Source 9 |
| Low-activity withdrawal commission | Agreement: 2% for 1–3 months, 3% for 3–6 months, 4.5% beyond 6 months without sufficient activity; prior notice | “Sufficient activity” is two trades monthly. The three-month boundary overlaps; obtain the actual applicable calculation.Source 10 |
| Archive rather than a recurring fee | The contract permits archiving after at least 90 calendar days of inactivity and balance of EUR 10 or less equivalent | Restoration is for reports only; trading requires a new account, to which archived money may be transferred.Source 10 |
The risk disclosure says percentage commissions ordinarily relate to the full contract value, rather than simply the initial margin deposit. Financing and foreign-exchange conversion can also reduce gains or add to losses. Ask for a monetary illustration using the actual symbol, size, holding period and account currency.[12]
Order sizes, margin and execution rules
Sections ↑Currently linked October 2022 specification
| Instrument group | Size range per ticket | Published leverage |
|---|---|---|
| Forex pairs | 0.01–30 lots; 0.01-lot steps; 100,000 base-currency units per lot | Up to 1:500Source 9 |
| Gold / silver | 0.01–30 lots; contract sizes 100 / 5,000 respectively | Up to 1:500Source 9 |
| Platinum | 0.01–30 lots; contract size 100 | Up to 1:200Source 9 |
| Listed cash indices / oil | 1–12,500 lots; contract size 1 | Up to 1:100Source 9 |
The specification sets a 50% margin call and 30% stop-out.[9]
The risk policy instead allows discretionary closure around 50% and automatic closure below 20%, without promising a margin-call notification. Confirm the accepted settings before trading; the documents do not support choosing one unconditional liquidation threshold.[12]
How an instruction may be handled
| Instruction or condition | Published rule | Client consequence |
|---|---|---|
| Market order | Buy at ask, sell at bid; stop-loss and take-profit may be attached | Execution price is subject to prevailing liquidity.Source 11 |
| Pending orders | The execution policy describes buy/sell limits, good until cancelled | Check outstanding orders after leaving or reconnecting to the platform.Source 11 |
| Stops and limits | Execution can differ from the requested price; the broker may set minimum distances | A stop-loss is not a guaranteed-price insurance contract.Source 11 |
| High message volume | The broker may freeze or cap requests per second where an account impairs system performance | No fixed numeric rate limit is established by that clause.Source 11 |
The execution policy says each transaction should disclose whether the company acts as agent or for its own account. It describes monitoring of latency, slippage and rejections; those procedures are not an independently measured fill rate or execution-speed result.[11]
Deposits, withdrawals and ending the relationship
Sections ↑Published payment table
| Method / currencies | Deposit | Withdrawal |
|---|---|---|
| Visa / Mastercard: EUR, USD | No commission; instant | 3.25% plus EUR 2.50 per transaction; one working day.Source 13 |
| ABSA bank wire: EUR, USD | Commissions apply; 3–5 working days | Commissions apply; 3–5 working days.Source 13 |
| Equals bank wire: EUR, USD | Commissions apply; 3–5 working days | Commissions apply; 3–5 working days.Source 13 |
The funding page’s general “no deposit fees” claim conflicts with its bank-wire commission rows. Its card withdrawal fee also combines a percentage with a euro amount even when USD is selected. Confirm the charge currency and bank costs before choosing the method.[13]
The FAQ directs withdrawal requests through the CRM and says processing is within 24 hours, with receipt depending on method. The method table above gives a more differentiated timetable. The 24-hour wording is a company statement, not an independently verified legal deadline.[14]
Third-party credit cards are not accepted: the funding card must be in the account holder’s name. A payment confirmation is useful evidence, but funds in transit should not be treated as margin already available for a position.[14]
Under the agreement, clients may terminate by written notice; existing contracts and amounts owed must still be settled before residual cash is transferred. Closing a trading account and recovering a small archived balance are separate administrative processes.[10]
Seychelles entity and protection boundaries
Sections ↑The FSA directory matches First Interstellar Global Ltd and interstellarfx.sc.[1]
The company publishes registration number 8430637-1 and Seychelles securities-dealer licence SD127. Its current contact page uses the IMAD Complex, Office 8, Unit 205, first-floor address. This profile does not attribute another group entity’s licence, compensation fund or retail limits to that company.[6]
The company states that client funds are held in a segregated client bank account. That is a custody and accounting arrangement, not a promise that a trade cannot lose money or that a particular insurance amount is payable to each client.[5]
The risk disclosure expressly warns that losses may exceed the initial deposit and that a maximum loss cannot be guaranteed. A stop-out mechanism therefore should not be read as contractual negative balance protection for this Seychelles route.[12]
The FSA’s dealer-awareness communiqué explains that a Seychelles licence alone does not establish permission in another country, and its enforcement does not recover client funds.[3]
Opening, recovery, records and complaints
Sections ↑Verification and account access
| Stage | Published requirement | Useful preparation |
|---|---|---|
| Identity and residence | Clear colour passport or ID; proof of address normally no more than three months old | The FAQ also accepts recent bank or credit-card statements / a bank reference where a utility bill is unavailable.Source 14 |
| Source checks | The AML manual provides for identity, beneficial-owner and source-of-funds checks, with enhanced review where risks require it | Keep evidence of the origin and ownership of funding available.Source 17 |
| Suspected access compromise | Notify the company promptly to block the platform; a new password may be requested | Blocking access leaves existing orders and positions intact unless specifically instructed otherwise.Source 10 |
| Account records | The contract provides platform account statements and printable trading/balance reports | Save confirmations and reports before closure or archiving.Source 10 |
Support and formal complaint routes
Scope Current support number; a separately authenticated emergency dealing desk was not established.
The site advertises Monday–Friday 09:00–18:00 support but inconsistently labels the time zone across pages. Confirm the operative clock with support before depending on a closing-time response. Contact availability should not be assumed to equal authority to open or close orders.[4]
The execution policy identifies the dealing department as the contact for order handling. During an outage or uncertain execution, request confirmation using the account, instrument, timestamp and instruction details, and retain the reply before treating an order as cancelled or resubmitting it.[11]
Current June 2026 complaint process
| Step | Company commitment | What to retain |
|---|---|---|
| Submit | Signed complaint form to the dedicated complaints email; alternative assistance is available if the form cannot be submitted | The form asks for the issue, evidence, financial amount and desired resolution.Source 21 |
| Acknowledge | Within two business days, with reference number, contact person and response timeframe | Use the reference in follow-ups.Source 20 |
| Respond | Within 21 business days; grossly complicated cases may extend to 90 business days from lodging, with written reasons and timeline | Keep the holding response and final decision.Source 20 |
| Represented complainant | A representative needs written authorisation and identification | The separate vulnerable-consumer form lets the client choose powers, including accepting a remedy or closing the complaint, and revoke them in writing.Source 22 |
| Escalate | FSA guidance requires first taking the issue to the provider and allows escalation after 21 business days without satisfactory resolution | Submit the FSA form with the supporting correspondence.Source 2 |
The December 2025 privacy policy says due-diligence documents, transaction evidence and communications are normally retained for seven years after the relationship ends, with possible longer retention for legal, regulatory or technical reasons. A written data-access or correction request is subject to identity checks. Retention by the company does not itself guarantee continuing portal access.[18]
Research, education and trading authority
Sections ↑InterstellarFX provides educational material and market information. Its website expressly disclaims personalised recommendations to acquire, hold or dispose of a financial product. An account manager’s explanation of the platform and published research should therefore be kept distinct from a separately authorised managed-account mandate.[7]
The December 2025 conflicts policy covers potential conflicts between the firm, clients, employees and service providers. It includes controls for remuneration, inducements and order handling. For a client introduced by a partner, the relevant question is who is being paid, for what activity, and whether any separate authority over the account has actually been agreed.[19]
Company background and document continuity
Sections ↑The current Seychelles site describes a brand history beginning in 2012. The route assessed here is the presently linked First Interstellar Global contract, rather than a reconstruction of every Interstellar group relationship. Current legal-library additions include December 2025 privacy/conflicts policies and the June 2026 complaints policy.[4][16]
The older product specification and risk document remain linked alongside those newer policies. Their inconsistent margin thresholds and MetaTrader wording are material to onboarding onto the currently advertised Match Trade platform. Preserve the accepted contract, product schedule and account confirmation so later trade or fee questions can be assessed against the terms actually supplied.[16]
- Headquarters
- Profiled account entity: Mahé, Seychelles
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
First Interstellar Global Ltd
SeychellesSource 6
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services AuthoritySD127 | Authorised | Checked 19 Oct 2026FSA directory matches entity and domain; licence number is company-published.Source 6Source 1 |
Sources & further reading
- FSA Seychelles: capital-markets regulated entities Seychelles Financial Services Authority · Accessed 19 Oct 2026
- FSA Seychelles: complaint handling Seychelles Financial Services Authority · Accessed 19 Oct 2026
- Communiqué No. 1 of 2021: awareness of securities-dealer businesses Seychelles Financial Services Authority · Accessed 19 Oct 2026
- InterstellarFX Seychelles: current retail website First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- The company: products, platform and client-money statement First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Regulations: First Interstellar Global Ltd First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Products: forex, indices, metals and energies First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Trading platform: Match Trade First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Cost and Charges / Product Specifications: October 2022 First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Client Service Agreement: October 2022 First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Best Execution Policy: currently linked document First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Risk Disclosure Policy: October 2022 First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Deposits and withdrawals: cards, ABSA and Equals First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- FAQs: account opening, payments and demo First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Contact us: Seychelles account support First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Current legal-document library First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Anti-Money Laundering and Countering the Financing of Terrorism Manual First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Privacy Policy: December 2025 First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Conflicts of Interest Policy: December 2025, version 3.0 First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Complaint Handling Policy: June 2026 First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Complaint form: current separately downloadable form First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
- Authorisation for vulnerable complainants: current separate form First Interstellar Global Ltd / InterstellarFX · Accessed 19 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.