Accounts and eligibility
Sections ↑HIGHMARKETS offers retail FX and multi-asset CFDs through Silver, Gold and Platinum accounts. The account tiers change the advertised spread and swap discounts. The agreement separately classifies clients as retail or professional, so a Gold or Platinum account does not by itself qualify for professional margin rates.[2][9]
At a glance01
Published account tiers
| Account | Spread discount | Swap discount | Advertised leverage / stop-out | Minimum lot figure |
|---|---|---|---|---|
| Silver | None | None | Up to 1:200 / 5% | 0.01Source 2 |
| Gold | Up to 50% relative to Silver | Up to 40% relative to Silver | Up to 1:200 / 5% | 0.01Source 2 |
| Platinum | Up to 75% relative to Silver | Up to 60% relative to Silver | Up to 1:200 / 5% | 0.01Source 2 |
At a glance02
Opening and classification
| Requirement | Published rule |
|---|---|
| Minimum initial deposit | 250 units of the account base currency, or equivalent, under agreement 30.9. USD, GBP and EUR are the three listed base currencies.Source 9 |
| Identity and address | Government-issued ID and recent address evidence; extra selfie or source-of-funds checks may be requested. Verification is advertised as usually 24–48 hours, subject to further checks.Source 5Source 9 |
| Before approval | The Help Center restricts live trading and withdrawals until the account is fully verified. The firm can decline an application or suspend one with missing documents.Source 5Source 9 |
| Age and classification | At least 18 and legally competent; classification changes require a request and the company’s assessment of experience, knowledge and applicable criteria.Source 9 |
| Geographic restrictions | The footer excludes residents of the USA, Canada, EU, Iran, Iraq, Syria, North Korea, Sudan, Myanmar and Russia; acceptance also depends on the applicable law and onboarding checks.Source 1 |
Markets and contract specifications
Sections ↑The current market menu covers currencies, precious metals, oil and other commodities, major indices, company shares and crypto as CFDs. The linked specification file also contains ETF CFDs and share markets across several regions. CFD positions provide exposure to price changes rather than ownership of the underlying shares, coins or commodities.[3][5][10]
At a glance03
Range in the published specification file
| Market | Rows in the file | Representative instruments |
|---|---|---|
| FX | 40 | EURUSD, GBPUSD, USDJPY, AUDUSD, EURGBP and selected emerging-market pairsSource 10 |
| Metals | 5 | Gold, silver, platinum, palladium and copperSource 10 |
| Indices | 14 | S&P 500, Nasdaq 100, Dow, DAX, FTSE 100, Nikkei 225 and othersSource 10Source 3 |
| Energy and other commodities | 11 | Brent, light sweet crude, natural gas, coffee, cocoa, sugar, grains, cotton and lumberSource 10 |
| Crypto CFDs | 18 | Bitcoin, Ether, Solana, XRP, Cardano and other named tokensSource 10 |
| Shares | 238 | US, Europe, UK, Middle East, Latin America and other markets; examples include Apple, Amazon, Tesla, Microsoft and NVIDIASource 10 |
| ETF CFDs | 19 | SPY, QQQ, GLD, IBIT, sector funds and selected leveraged or inverse ETFsSource 10 |
At a glance04
Selected contract sizes and margin rates
| Contract | Lot size in the file | Retail margin | Professional margin | Minimum / maximum lots |
|---|---|---|---|---|
| EURUSD, GBPUSD, USDJPY | 100,000 currency units | 3.33% | 0.50% | 0.01 / 100Source 10 |
| AUDUSD and USDTRY | 100,000 currency units | 5% | 0.50% | 0.01 / 100Source 10 |
| XAUUSD gold | 100 | 5% | 2% | 0.01 / 100Source 10 |
| XAGUSD silver | 1,000 | 10% | 2% | 0.01 / 100Source 10 |
| Brent / light sweet crude | 1,000 barrels | 10% | 2% | 0.01 / 100Source 10 |
| Natural gas | 10,000 mmBtu | 10% | 2% | 0.01 / 100Source 10 |
| SP-cash / NSDQ-cash / DOW-cash | 50 / 20 / 5 respectively | 5% | 2% | 0.01 / 100Source 10 |
| APPLE / TSLA / SPY | 100 | 20% | 10% | 0.01 / 100Source 10 |
| BTCUSD / ETHUSD | 1 | 50% | 20% | 0.01 / 100Source 10 |
| ADAUSD / XRPUSD | 100 | 50% | 20% | 0.01 / 100Source 10 |
Spreads, financing and administration charges
Sections ↑Gold and Platinum discounts are relative reductions from Silver. They do not establish an absolute EURUSD spread or an all-in transaction cost. The agreement makes the trading platform the source of current spreads and allows commissions and other charges; the inspected public cards do not provide a complete rate and charging-side schedule.[2][9]
At a glance05
Selected Silver-tier swap figures
| Instrument | Long / short as printed | Published unit |
|---|---|---|
| EURUSD | −54.83 / −54.83 | PointsSource 10 |
| GBPUSD | −69.95 / −69.95 | PointsSource 10 |
| XAUUSD gold | −122.25 / −122.25 | PointsSource 10 |
| XAGUSD silver | −25.54 / −25.54 | PointsSource 10 |
| Brent / light sweet crude | −6.41 / −6.41; −6.04 / −6.04 respectively | PointsSource 10 |
| APPLE | −14.76 / −14.76 | PointsSource 10 |
At a glance06
Fees outside the headline spread
| Item | Published condition |
|---|---|
| Application examination | Agreement 36.7 provides for a discretionary 50 EUR/USD/GBP application fee, which may be waived. Section 44.3 describes applying an examination fee to all new clients; the applicable treatment should be settled before funding.Source 9 |
| Deposit charge | The Help Center advertises no broker deposit fee. Agreement 35.1.3 reserves a discretionary 3% plus an amount written as “0.25 cents” per deposit. That wording does not establish a clear currency amount; obtain the actual payment quote.Source 5Source 9 |
| Bank and payment-provider charges | Third-party deposit, withdrawal and intermediary charges are paid by the client; the account receives the net deposit amount.Source 9Source 5 |
| Currency conversion | The company may select the exchange rate and add a mark-up. A universal numeric conversion mark-up is not established by the inspected schedule.Source 9 |
| Exceptional administration | The contract allows charges for requested paper statements, extraordinary communications, non-performance, third-party payment disputes and certain other services.Source 9 |
| Price-latency abuse provision | The contract allows corrections, cancellation or termination and an administration fee of 10% of deposited funds, capped at EUR 200 or equivalent, for the defined prohibited activity.Source 9 |
At a glance07
Published inactivity fee schedule
| No-trade period / charging point | Monthly fee shown in EUR |
|---|---|
| Days 1–60 | Free in the tableSource 9 |
| Day 61 | EUR 60Source 9 |
| Days 91, 121 and 151 | EUR 120 at each listed monthly charging pointSource 9 |
| Days 181, 211 and 241 | EUR 200 at each listed monthly charging pointSource 9 |
| Days 271, 301 and 331 | EUR 500 at each listed monthly charging pointSource 9 |
Archiving is a separate rule: after at least 90 days without trading or deposit/withdrawal activity, an account with EUR 10 or less (or equivalent) may be archived or disabled. It can be restored to produce a statement, not to resume trading or deposits; the remaining balance can be transferred to a new account.[9]
Platforms, orders and margin controls
Sections ↑At a glance08
Platform access and continuity
| Route or situation | Established functionality | Practical boundary |
|---|---|---|
| Web platform | Browser trading with charts, indicators, drawing tools and real-time pricing is advertised. | The official trading link leads to the client application. No live dealing test was performed.Source 4Source 18 |
| Mobile access | The site advertises a mobile app and synchronized account activity across devices. | The current app button leads to onboarding rather than an app-store listing; supported device versions and identical desktop controls are not established.Source 4Source 5 |
| TradingView-powered charts | The platform page advertises TradingView-powered charting. | This does not establish the ability to connect and place broker orders from TradingView’s own application.Source 4 |
| Blocked access | A client can ask the firm to block the trading platform after suspected credential theft. | Existing orders and positions remain unless the client specifically requests action; blocking access is not a position-close instruction.Source 9 |
| Cancellation request | An unexecuted order may be requested for cancellation through the platform or Sales Trading. | It is not cancelled until written company confirmation; cancellation is not guaranteed.Source 9 |
At a glance09
Execution and strategy restrictions
| Area | Published rule |
|---|---|
| Counterparty model | The agreement says the company acts as principal unless an agency arrangement is specifically agreed. It may make a market, offset client trades or hold its own positions.Source 9 |
| Order types and fills | Market orders and selected limit/stop orders are described. Price and quantity are not guaranteed unless specifically agreed; slippage, aggregation and split execution are possible.Source 9Source 13 |
| Scalping and sniping | Agreement 20.4 treats strategies that profit from small price changes, described as scalping or sniping, as a default event. It separately prohibits deliberate price-error and latency exploitation.Source 9 |
| Opposite positions | The agreement describes FIFO closeout of an opposite position unless exceptions apply. Its cross-account clauses differ over closing opposing trades, so persistent hedging should not be assumed.Source 9 |
| Expiring instruments | Where a contract has an expiry, the date/time appears on the platform; an unclosed position can close at the last quoted price. Rollover requires the applicable arrangement and can incur financing.Source 9 |
| Connection or platform outage | The agreement accepts oral/written instructions and describes telephone Sales Trading for cancellation, subject to confirmation. The published contact directory does not establish a dedicated guaranteed emergency dealing line.Source 9Source 6 |
At a glance10
Margin and liquidation thresholds
| Control | Published treatment |
|---|---|
| Instrument margin | Retail rates in the specification file range from 3.33% on selected FX to 50% on crypto. Professional rates are separate and do not follow merely from the account tier.Source 10Source 9 |
| Margin call and stop-out | Agreement 39.9 sets a 75% margin call and 5% stop-out, matching the account-page stop-out. Section 39.6 describes closing the most loss-making positions first.Source 9Source 2 |
| Earlier discretionary closure | The risk policy permits closure at around 75% margin level; other agreement provisions allow action when required margin is not maintained. The 5% headline is not a promise that positions remain open until then.Source 13Source 9 |
| Changing requirements | Agreement 39 generally provides two business days’ notice, with immediate changes for force majeure; section 8 also permits margin changes without notice. Changes can affect existing positions.Source 9 |
| Withdrawals with open positions | The withdrawal clauses require margin level above 100% after payment and use a separate “Free Margin” percentage test. Continued trading that breaches the stated requirement can lead to cancellation of the withdrawal.Source 9 |
At a glance11
Selected published sessions
| Instrument | UTC+0 schedule in the specification file |
|---|---|
| EURUSD / GBPUSD | Sunday 21:03–24:00; Monday–Thursday 00:00–21:00 and 21:03–24:00; Friday 00:00–20:55.Source 10 |
| Gold / silver | Sunday 22:00–24:00; Monday–Thursday 00:00–21:00 and 22:00–24:00; Friday 00:00–20:55.Source 10 |
| US shares and US ETFs | 13:30–20:00 in the relevant weekday table.Source 10 |
| Crypto | Monday–Sunday, displayed as 21:00–21:00. Check the platform for maintenance or instrument restrictions.Source 10 |
Deposits, withdrawals and bonus conditions
Sections ↑At a glance12
Payment routes and timing
| Route | Published treatment | Conditions |
|---|---|---|
| Cards and selected e-wallets | Help says deposits are typically immediate; availability depends on location. | Use a method in the client’s name. The contract’s discretionary deposit charge differs from the Help Center fee statement.Source 5Source 9 |
| Bank transfer / SWIFT | Help says a few business days for deposits; the company credits the net amount received. | Agreement asks for a same-name bank account in the client’s country of residence and authentic transfer evidence.Source 5Source 9 |
| Withdrawal request | Submit through Client Area; the agreement also provides support email submission, subject to authentication and documents. | Funds normally return to the original source; the firm may require a different verified method.Source 5Source 9 |
| Broker withdrawal processing | Help and agreement 43 state up to three working/business days for a complete eligible request. | Other clauses give same/next-day processing and a 10:00 GMT cut-off. The shorter wording is not a guaranteed overall withdrawal time.Source 5Source 9 |
| Final arrival | The agreement allows a further five to seven working days after approval, depending on the payment institution. | KYC, source-of-funds, available balance and provider delays can extend the process.Source 9 |
At a glance13
Currency and payment safeguards
| Area | Published rule |
|---|---|
| Account base currencies | USD, GBP and EUR; a payment in another accepted currency is converted at the applicable company rate and charges.Source 9 |
| Withdrawal settlement currencies | The contract lists EUR/USD for payment-provider withdrawals and EUR/USD/GBP through credit institutions. Payment currency and account base currency are not interchangeable.Source 9 |
| Source and destination | The Help Center and client-fund clauses require same-name funding and no third-party withdrawals. A sentence in the deposit section conflicts with those checks; it should not be used to assume unrestricted third-party funding.Source 5Source 9 |
| New bank destination | The company repeats ownership/KYC checks before transfer to a previously unnotified bank account. Card-to-bank withdrawals can involve extra security procedures and time.Source 9 |
| Credit advanced before receipt | Separately from a promotional bonus, agreement 35.1.5 describes repayable funding credit: repayment is due within three business days unless extended in writing. Removal of unpaid credit can affect positions.Source 9 |
At a glance14
Published bonus agreement
| Condition | Practical effect |
|---|---|
| Availability | The firm decides the offer period and terms; the linked agreement does not establish a standing deposit percentage, maximum award or automatic entitlement.Source 11 |
| Turnover requirement | Each USD 1,000 of bonus requires at least 300 eligible lots; a lot is defined as USD 100,000 trading volume. Only closed currency-pair deals count.Source 11 |
| Excluded volume | Trades that hedge an earlier position in the same asset do not count. A new bonus after stop-out starts a new volume calculation and discards earlier volume.Source 11 |
| Withdrawal before completion | The company reserves the right to forfeit accrued profits since the bonus was granted when a withdrawal is requested before the volume requirement is met.Source 11 |
| Bonus and profit withdrawal | The document permits a withdrawal request for bonus and/or related profits after the required volume and due-diligence checks are completed. It is conditional money, not immediately withdrawable cash.Source 11 |
| Dormancy and removal | Dormancy before qualifying volume can forfeit bonus-related profits. Other specified abuse provisions allow bonus cancellation, order cancellation or closure and annulment of affected results.Source 11 |
Client money and protection limits
Sections ↑The Seychelles FSA’s current Capital Markets roster lists the exact DXA entity and links highmarkets.com. The licence number SD218 is supplied by the current company agreement and disclosures. This establishes an entity/domain match in the regulator’s directory; it does not extend authorisation to the countries attached to the site’s telephone numbers.[15][9][6]
At a glance15
Protection claims and their limits
| Area | Published position |
|---|---|
| Client money | The agreement requires designated client bank accounts and separate accounting from company money. Its risk policy also allows intermediary omnibus holdings and describes third-party insolvency and set-off risks.Source 9Source 13 |
| Negative balance | Risk policy section 4 guarantees no negative account balance. The main agreement requires payment of deficits and describes losses beyond margin; the risk policy itself also mentions additional losses. An unconditional deposit-only loss cap is not consistently established.Source 9Source 13 |
| Stops and margin calls | Stops can slip or fail to cap loss in a gap. The company need not provide an effective warning before exercising its contractual closeout rights.Source 13Source 9 |
| Governing law | The agreement states Seychelles law. Complaints first go to the company, with the policy providing a route to the Seychelles FSA if the outcome remains unsatisfactory.Source 9Source 12 |
| Transfer of obligations | The contract permits the company to assign rights or delegate obligations to a regulated financial institution. That permission alone does not prove any completed client migration.Source 9 |
Support, complaints and account records
Sections ↑Published support channels
General supportEmail
[email protected]Source 9Source 12
Scope Account, technical, withdrawal and initial complaint enquiries
Hours 24/5 support advertised in the Help Center
Contact page and live-chat routeWebsite
https://www.highmarkets.com/en/contact-us/Source 6Source 5
Scope The site directs phone, chat and contact-form enquiries here
Formal complaintsEmail
[email protected]Source 12
Scope Submit the completed complaint form and supporting evidence; the policy requires this formal channel
Country-labelled client telephone directory
UAETelephone
Saudi ArabiaTelephone
KuwaitTelephone
OmanTelephone
Hong KongTelephone
IndonesiaTelephone
MalaysiaTelephone
SingaporeTelephone
PhilippinesTelephone
ThailandTelephone
VietnamTelephone
UKTelephone
QatarTelephone
TaiwanTelephone
BahrainTelephone
BruneiTelephone
ArgentinaTelephone
ChileTelephone
Costa RicaTelephone
Dominican RepublicTelephone
EcuadorTelephone
El SalvadorTelephone
GuatemalaTelephone
MexicoTelephone
PanamaTelephone
PeruTelephone
The company says these numbers serve existing clients for convenience and do not indicate a local office, branch, physical presence or solicitation. Country labels are reproduced as published, including numbers using a different country code.
At a glance16
Support and complaint timing
| Step | Published process |
|---|---|
| Routine support | Help advertises 24/5 contact, usually immediate chat and email within one business day. The contact form says responses may take up to 48 hours; these are stated targets, not measured response times.Source 5Source 6 |
| Formal complaint | Contact support first, then send the official form to the complaint-handling address if unresolved. The policy provides acknowledgement within seven business days.Source 12 |
| Investigation | Policy outcome within two months; a written holding response can extend investigation, with an outside limit of four months from submission.Source 12 |
| Different agreement wording | Agreement 32 says seven business days to respond to formal complaints, whereas the dedicated policy uses seven days for acknowledgement. It should not be read as a guaranteed seven-day final resolution.Source 9Source 12 |
| External escalation | The policy permits referral to the Seychelles FSA after the matter has first been put to the company. Include the company correspondence and evidence.Source 12 |
The agreement gives the firm broad powers over disputed trades: it can close positions connected with a complaint and separately lists filing a complaint among grounds for immediate termination. Those are material published contractual provisions; this profile does not assess their legal enforceability. Retain statements and correspondence when raising a dispute.[9]
At a glance17
Security, statements and exit
| Need | Published procedure |
|---|---|
| Suspected password misuse | Contact the company immediately to block platform access and request new credentials. Blocking does not itself close positions or cancel existing orders.Source 9 |
| Suspicious funding | The chargeback policy permits a pending deposit and temporary access block during checks. Its general review target is 24 hours, with longer reviews for higher-risk cases.Source 9 |
| Changes to personal details | Request correction through support; the privacy policy permits asking for documentary proof.Source 14 |
| Statements and exports | The platform provides account summary/statement access, normally with prior-business-day updates, and printable trading/balance reports. Paper statements can be requested and may cost extra.Source 9 |
| Tax and retention | The client remains responsible for tax reporting. Privacy policy describes retaining some records for five to seven years after the relationship ends; erasure requests remain subject to legal retention.Source 9Source 14 |
| Closing the account | Submit a written closure request. The firm can settle obligations and close contracts before returning the net positive balance with a calculation statement; transfer charges may be deducted.Source 9 |
Termination notice is not stated consistently: agreement 20 provides five calendar days, while section 31 gives the company two months for private use and one month for commercial use. Immediate-termination exceptions also apply. The applicable notice and settlement arrangements should be confirmed for an intended closure.[9]
Additional services and delegated trading
Sections ↑At a glance18
Services with specific conditions
| Service | Scope and limitations |
|---|---|
| Practice and education | The Help Center describes a demo account with virtual money and basic guides to orders, leverage and risk. Simulated activity does not establish live execution quality.Source 5 |
| International swap-free arrangement | At company discretion and a separately determined deposit threshold; free swaps last no more than seven calendar days unless extended in writing.Source 9 |
| Islamic swap-free arrangement | The contract restricts this route to qualifying Muslim clients who provide the requested evidence. It also limits the initial swap-free period to seven days unless extended in writing.Source 9 |
| Swap-free position conditions | These sections provide for automatic expiry after three months, including hedged and limit positions, and permit withdrawal of privileges, commissions or position changes for specified misuse.Source 9 |
| Third-party authorisation | A written power of attorney, identification and company approval are required. The client must notify the company to revoke it; the agreement specifies at least five working days’ notice. Sharing a login is not the authorised delegation process.Source 9 |
Company, address and brand relationships
Sections ↑HIGHMARKETS is the retail brand named in the current DXA Seychelles Limited agreement. The registered address is Office 1, Ile Coco, Abis Centre, Providence Industrial Estate, P.O. Box 1466, Victoria, Mahé, Seychelles; company registration is 8438281-1. The entity and licence inventory below should be read with the evidence scope shown for each entry.[9][15]
The FSA’s DXA card also names ALGOBI and links algobi.com. That is evidence of a shared regulated-entity record, not proof that HIGHMARKETS is a completed ALGOBI rebrand or that all accounts have migrated. The two names have been checked together in the coverage review.[15]
An August company announcement says Panagiotis Tanampasidis ceased acting as its Securities Dealer Representative on 11 August 2026 and Evangelos Tanampasidis was appointed on 12 August. The inspected FSA representative roster still names Panagiotis, so the personnel change is attributed to the company pending reconciliation.[16][15]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
DXA SEYCHELLES LIMITED
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services Authority, SeychellesSD218 | Authorised | Checked 20 Oct 2026Current FSA roster matches exact entity, address and highmarkets.com. Numeric SD218 is company-published; the roster does not print a separate licence-number field. The same regulator card also lists ALGOBI/algobi.com; no completed rebrand inferred.Source 15Source 9 |
Sources & further reading
- HIGHMARKETS retail website and entity disclosure HIGHMARKETS · Accessed 20 Oct 2026
- Silver, Gold and Platinum account comparison HIGHMARKETS · Accessed 20 Oct 2026
- Retail CFD market range HIGHMARKETS · Accessed 20 Oct 2026
- Web and mobile trading platforms HIGHMARKETS · Accessed 20 Oct 2026
- Support Hub: verification, payments, trading and support HIGHMARKETS · Accessed 20 Oct 2026
- Contact channels and international phone directory HIGHMARKETS · Accessed 20 Oct 2026
- About HIGHMARKETS HIGHMARKETS · Accessed 20 Oct 2026
- Current legal-document index HIGHMARKETS · Accessed 20 Oct 2026
- Client Service Agreement, August 2026 HIGHMARKETS · Accessed 20 Oct 2026
- Contract specifications: margins, lot sizes, swaps and sessions HIGHMARKETS · Accessed 20 Oct 2026
- Bonus agreement and terms, August 2026 HIGHMARKETS · Accessed 20 Oct 2026
- Complaint handling procedure, August 2026 v3 HIGHMARKETS · Accessed 20 Oct 2026
- Risk disclosure policy, August 2026 HIGHMARKETS · Accessed 20 Oct 2026
- Privacy policy, August 2026 HIGHMARKETS · Accessed 20 Oct 2026
- Seychelles FSA Capital Markets: DXA Seychelles Limited Financial Services Authority, Seychelles · Accessed 20 Oct 2026
- Securities Dealer Representative Update, August 2026 HIGHMARKETS · Accessed 20 Oct 2026
- Trading holidays and session changes HIGHMARKETS · Accessed 20 Oct 2026
- Official linked account-opening route HIGHMARKETS · Accessed 20 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.