HEDG: accounts, trading conditions and client protections

HEDG offers FX and multi-asset CFDs through R.M.A Financial Services Ltd in Seychelles. The current company-information document identifies the business as formerly Trade Match Ltd, with company number 8426609-1 and securities dealer licence SD114. This profile follows that entity and the documents currently linked from hedg.com.[8]

The contract excludes residents/citizens of the US, UK, Canada, Israel, Iran, North Korea, Myanmar, Russia and EU countries; sanctions and further jurisdiction restrictions apply.[3]

The homepage instead names the EEA, US and British Columbia. Its narrower Canadian wording does not establish eligibility for other Canadian residents.[1]

Approval requires identity, residential-address and payment-ownership evidence; corporate accounts also require ownership and authority documents. The July AML policy asks for address evidence less than three months old, whereas the general FAQ refers to six months. Verification can restrict account operation until the broker is satisfied. Third-party and cash funding are prohibited.[5][11]

A practice account is available without expiry according to the FAQ. Published virtual starting balances differ: the homepage and FAQ describe USD 25,000, while the account page advertises USD 100,000. The actual demo allocation therefore needs checking in the account rather than treating either amount as a live funding requirement.[11][2]

View full spreads & trading costs

The market pages describe broad asset coverage rather than a complete current symbol list. The pricing page also mentions ETFs and cryptocurrency leverage, but it does not establish which individual contracts are available to each account. Instrument availability, contract size and current dealing hours need checking in WebTrader.[13]

The account table above preserves the account page’s figures. The fees page reverses the Prime and Elite spread floors, showing 0.6 and 0.8 pips respectively. These are tier headlines, without a named currency pair or average-spread measurement. They cannot support a reliable EUR/USD round-trip cost comparison.[2][13]

The advertised commission waiver lasts the first seven days for new accounts. After that period, commissions and holding charges may apply. A general zero-fee slogan therefore does not establish the ongoing cost of a trade.[13]

Depositing, withdrawing, opening or closing a trade resets the inactivity clock; merely holding a position does not. Dormant accounts may be restricted or closed, and reactivation after twelve months requires approval and a USD 2,500 fee. The minimum round-trip commission is USD 1, collected on closure; actual rates depend on the platform. Islamic accounts require approval and can incur alternative administration charges.[12]

Futures-based CFDs can roll automatically into a later contract. The rollover policy describes a price-difference adjustment alongside spread and overnight costs, with conversion into account currency where necessary. Closing before the displayed rollover date avoids that rollover event, although normal closing costs still apply. A credit adjustment is not a trading profit by itself.[25]

Pending orders remain effective until execution, cancellation, expiry or removal; changing expiry requires cancellation and replacement. Stop orders can fill at the next available price. Minimum distances are instrument-specific. The agreement does not establish an offline persistence guarantee for trailing stops.[3]

The margin policy uses equity divided by used margin to calculate margin level. Below 100%, HEDG may restrict new positions; it has no obligation to issue a margin call before taking action. Stop-out thresholds depend on the account and may change. A low published stop-out percentage permits greater equity depletion before liquidation; it does not make the account less risky.[17]

Market gaps, thin liquidity and technical interruptions can cause different execution prices or prevent execution. Stops therefore do not guarantee a maximum loss. HEDG’s risk disclosure also makes the client responsible for monitoring positions when communications fail.[24]

The contract specifies processing within five business days, subject to checks, then possible bank delays. It charges USD 15 up to USD 1,000 and 1.5% above that amount. With open positions, withdrawals are capped at 80% of balance excluding ineligible credit; same-source returns may be required.[3]

The fee policy sets a USD 100 minimum withdrawal, differing from the payment page’s USD 50. It also permits a USD 100 charge where trading has been minimal or verification is incomplete. Funding an account and promptly withdrawing can therefore cost more than the headline transfer fee.[12]

The fees page offers free withdrawals from Pro upward, but says amounts above USD 1,000 may incur 1.5%. Waivers remain subject to the accepted tariff.[13]

The account page names only Prime and Elite for free withdrawals, creating a separate tier inconsistency.[2]

Currency conversions can use broker or payment-provider rates, with conversion costs borne by the client. Electronic statements and confirmations require prompt review; specific export formats and tax certificates are not established.[3]

The September bonus policy treats promotional credit as non-cash. Its default deposit credit is up to 50%, capped at USD 5,000 unless separately agreed. Ordinary credit requires opening turnover of at least 50,000 times the credit within 60 days; credit above half the deposit can require 100,000 times. Recovery credit has a 30-day period, a 100,000-times turnover requirement, a matching deposit and further profits after that deposit. Profit eligibility is proportional and conditional. Withdrawals or missed conditions can remove credit and related profits, reducing margin and causing liquidation. Credit is not a substitute for sufficient cash margin.[6]

The Seychelles FSA roster lists R.M.A Financial Services Ltd with the HEDG trading name and domain.[22]

HEDG publicly states that client funds are segregated and that negative balance protection applies. Neither statement is a guarantee against ordinary trading losses. No named compensation scheme or private-insurance limit, insurer, covered event or policy period was established in the reviewed protection materials.[23]

The agreement’s balance protection applies across the client’s trading-account structure: a negative sub-account can be covered from another sub-account, potentially causing stop-out there.[3]

The risk disclosure allows funds to be held with third-party institutions and warns that their insolvency regimes may differ from the client’s home country. Pooled arrangements can create additional recovery risk; segregation does not eliminate bank, custodian or broker failure exposure.[24]

Telephone or email orders are discretionary, with no guaranteed emergency dealing; a support request does not itself close a position.[3]

The account FAQ directs password resets through an emailed link and username problems to support. A fixed withdrawal hold after password or authentication recovery is not published there. Verification requirements can still delay account changes and payment requests.[11]

The July complaints procedure requires the English complaint form and evidence to be emailed to [email protected]; phone and chat complaints do not count as formal submissions. It requests filing within six months, acknowledgement within two business days and an attempted final response within 21 business days, with an outside period of 90 business days subject to complexity and cooperation. The contact page publishes different timeframes, so the dedicated procedure is the clearer operational reference.[9][10]

Subscribing to social trading authorises automatic opening, modification, reduction and closing of copied positions without repeated approval. Clients can intervene manually, but their results may differ from the lead trader’s. Disconnecting can stop future copying; existing positions are handled according to the platform’s functionality at that time, so disconnection should not be assumed to close them. The client remains responsible for monitoring exposure. Ordinary spreads, commissions, financing and slippage still apply.[26]

The homepage advertises autonomous AI trading under the CopyAlgo name. It does not describe detailed AI-specific authority, withdrawal permissions, allocation limits or the consequences of revoking access. The separate social-trading permission should not be expanded into a verified mandate for every advertised AI function.[1]

Trading alerts are optional third-party information, including content from Trading Central; they do not place orders or provide personalised advice. The terms allow free cancellation through the account manager. They refer to a Gold account or higher, a label that does not match the current Core-to-Elite account menu, so access is not reliably mapped to today’s tiers.[4]

The public platform pages do not document a client API, its trading or withdrawal permissions, or credential revocation. Browser access and embedded charting should not be interpreted as confirmation of an unrestricted automation interface.[20]

The registered office in the current company document is Office 12, third floor, IMAD Complex, Ile Du Port, Mahé. The legal materials consistently preserve the former Trade Match name. That naming continuity does not itself establish a recent transfer of client contracts or positions.[8]

Some ancillary documents retain earlier account labels. The rebate terms use Starter, Basic and Standard, offering USD 15, 20 and 25 per USD 1 million of eligible opening volume. Their cycle is one month from a broker-notified start date, with exclusions and withdrawal restrictions. These terms cannot be automatically assigned to Core, Edge, Pro, Prime or Elite.[21]

Headquarters

Mahé, Seychelles (registered office)