Accounts, eligibility and currencies
Sections ↑This profile covers the Mauritius trading route. The public offer requires clients to be at least 18; residence and account eligibility remain subject to onboarding.[1]
Published MT5 account offer
The account page describes swap-free activation within one business day and the same market access. Its separate swap-free policy materially limits that promise: the specific product exclusions and continuing charges are set out below.[5]
The restricted-country document, last updated May 2025, excludes US citizens and residents. It also excludes residents of Belarus, Burkina Faso, Cuba, the Democratic Republic of the Congo, Iran, Latvia, Libya, Myanmar, Nicaragua, North Korea, Russia, Somalia, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe. Eligibility requires the applicable onboarding review; this historical list is not assurance that every other residence is accepted.[19]
The agreement permits AED, GBP, USD and EUR base currencies. Receipts are converted into the account currency; payments normally leave in that currency. The company sets the conversion rate and may add a markup; no fixed markup is specified.[14]
Forex and CFD contract families
Sections ↑The forex table includes majors, crosses and exotics. Its EUR/USD example represents 100,000 EUR per lot and advertises leverage up to 1:100. Minimum and average spreads appear separately, but the averaging period and account assignment are not explained. Some minor/exotic column labels are inconsistent, so those figures are not treated as a ready-made transaction-cost calculator.[8]
Examples in the CFD specification tables
| Family | Published examples | Contract or leverage detail |
|---|---|---|
| Metals | Gold, silver and platinum | Gold 100 oz; silver 5,000 oz; platinum 100 oz.Source 9 |
| Cash energy | USOIL.c and UKOIL.c | 1,000 barrels; up to 1:100.Source 9 |
| Futures energy | WTI, Brent and natural gas | Gas 10,000 MMBtu; up to 1:50.Source 9 |
| Indices | Cash and futures references including Nasdaq, Dow and S&P500 | Several contracts advertise up to 1:100.Source 9 |
| Shares | Apple, Amazon, Microsoft and other share CFDs | One-share contract examples; up to 1:10.Source 9 |
| Agriculture | Cocoa, corn, wheat and coffee | Up to 1:50; contract units vary.Source 9 |
Commission, overnight charges and account archiving
Sections ↑At the published VIP rate, opening and closing one lot produces $6 commission before spread, financing and slippage. The commission label is per side; it is not a $3 round-turn charge. The public account page does not give an average realised spread.[5]
Swap-free policy exceptions
| Product or action | Policy consequence |
|---|---|
| Cash indices, cash energies and commodities | Unavailable on swap-free accounts.Source 21 |
| Cash exotic FX and cash stocks | Overnight swaps still apply.Source 21 |
| Applying or changing status | A request is required; approval and continued eligibility are discretionary.Source 21 |
| Historical financing | Previously charged swaps are not retrospectively refunded.Source 21 |
Examples in the undated overnight-charge PDF
An account with no open trades, balance at most $5 and no login, trading or funding activity for 120 days is automatically archived. Its balance moves to the wallet; Customer Services handles reactivation. This is an archive rule, not a disclosed inactivity-fee amount.[2]
MT5, order controls and execution
Sections ↑Current platform offer
| Component | Published function |
|---|---|
| MT5 desktop | Charts, multiple workspaces, technical analysis and trade management.Source 7 |
| MT5 mobile | Monitoring, analysis and trading from a phone or tablet.Source 7 |
| Automation | Expert Advisors and algorithmic trading are advertised.Source 7 |
| Information | Live news, alerts, chart types and timeframes.Source 7 |
The FAQ gives a 100% margin-call threshold and 30% stop-out, with further liquidation stopping if margin recovers above 50%. Stop-loss and take-profit orders remain active when the computer is off, subject to gaps and slippage.[2]
Operational instructions in the risk disclosure
| Situation | Published handling |
|---|---|
| Platform unavailable | Telephone trading is a stated fallback, but busy markets can prevent connection.Source 20 |
| Instruction pending | Only one request is processed at a time; additional requests may be ignored as locked.Source 20 |
| Closing an order window | Does not cancel an already transmitted instruction.Source 20 |
| Uncertain execution | Submitting a new request before the first result can create an unintended duplicate trade.Source 20 |
The market-abuse policy prohibits latency and mispricing arbitrage, price-gap exploitation and specified cross-account or futures/spot arrangements used to manipulate swaps. Broad marketing permission for automated trading does not override those rules. Consequences can include cancelling trades, removing profits, restricting accounts or delaying withdrawals.[16]
The same policy allows leverage or margin changes in volatile periods and describes discretionary hedging or liquidation around weekends. A strategy relying on unchanged margin, unrestricted arbitrage or an unaltered weekend position therefore requires particular attention to these contractual powers.[16]
The free demo uses virtual funds and simulated execution without slippage; live price updates can differ.[2]
Clients generate monthly and yearly statements where available; monthly statements are not automatically sent. Written objections generally have a two-business-day deadline. Hard-copy or emailed statements can be requested. A country-specific tax certificate is not established.[14]
The conflicts policy identifies possible principal dealing, profit when a client loses, volume-linked remuneration and third-party inducements. It also describes order aggregation by executing brokers. These disclosures qualify any assumption that a market-execution label guarantees an agency-only relationship.[17]
Payments, withdrawals and transaction holds
Sections ↑The payment page names bank transfers and digital payments, with debit-card and e-wallet references. It advertises instant deposits and withdrawal handling within one business day. These are broker processing claims; a payment provider’s completion time and the account’s available methods remain separate.[6]
The FAQ estimates bank receipt in three to seven business days and card receipt within eight. It states no broker deposit or withdrawal fee.[2]
Withdrawal and refund controls
| Step or exception | Policy requirement |
|---|---|
| Request | Portal, registered email to [email protected], or account manager.Source 22 |
| Balance and beneficiary | Sufficient available equity and margin; beneficiary name must match.Source 22 |
| Return route | Deposited capital returns to its source; profits go by bank transfer. Expired cards can require a bank route.Source 22 |
| Missing documents | A request can be cancelled until the documents are supplied; the client must resubmit.Source 22 |
| Card inconsistency | Cardholder or number mismatches can freeze the account and trigger a withdrawal investigation.Source 22 |
| Fees | No broker withdrawal charge; intermediary banks may deduct fees.Source 22 |
Client money, security and data
Sections ↑The homepage says retail clients can lose their deposit without owing additional payments; professional clients and eligible counterparties may owe more.[1]
The agreement separately says deposits do not cap liability. Segregation is qualified by reasonable practicability; insolvency may leave only a contractual claim. The applicable signed terms need to resolve the discrepancy in retail loss-limit wording.[14]
The risk disclosure says no statutory compensation scheme applies. No named private insurance policy or applicable insured limit was established in the reviewed protection documents.[20]
Password resets use registered email; address changes require Customer Services and possible personal checks. No fixed security-change withdrawal hold is published.[2]
The privacy policy permits sharing with group companies, due-diligence and fraud providers, introducers, regulators and authorities outside the client’s country. It provides access, correction, restriction and erasure requests, subject to legitimate retention needs. The text leaves the retention period to the company rather than publishing one universal number of years. It places login confidentiality on the customer.[18]
Contacts and complaint escalation
Sections ↑Published contact routes
Scope Introductions and local support; no trade execution
Hours 24/7 advertised
The Mauritius contact page gives the Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue,40 Cybercity,72201 Ebene as its registered address. Office contact and a telephone fallback in a risk policy do not by themselves establish an always-available emergency dealer.[10]
The complaint procedure starts with Customer Services, which aims to respond within two working days. Supply the account name, event time, facts and supporting records. Unresolved matters can go to Compliance for a reference number and final response within thirty working days. The policy says regulatory escalation details will then be supplied.[15]
The FSC directs Global Business complaints outside the Ombudsperson’s remit to its own complaint form.[27]
Research, delegated trading and partner arrangements
Sections ↑The analysis hub links market reports and an economic calendar. These provide market context and upcoming-event information; the hub does not describe authority for those resources to execute trades or move account money.[12]
The report page groups technical and pre-US-market reports in English, Arabic and French. The visible report-language menu establishes resource categories, not a tested publication schedule or independently assessed forecasting record.[13]
A third-party manager needs a signed limited power of attorney. Revocation is written and effective only after broker confirmation, generally within two business days; earlier instructions remain the client’s responsibility. The manager cannot transfer money outside the client’s accounts.[14]
The affiliate page combines a CPA offer of up to $1,000 per introduced trader with references to activity-based rebates. The precise eligibility, attribution and payment conditions require the partner agreement. Referral remuneration is distinct from a cash deposit bonus for the referred retail client.[11]
Group entities and regulatory scope
Sections ↑The Mauritius documents identify registration 197387 and FSC permission GB22201329. This is the trading route covered by the agreement. The current independent firm record was inaccessible during retrieval; the permission remains company-published, not independently confirmed.[3]
Other disclosed group registrations
| Jurisdiction | Published identity or registration | Scope of the disclosure |
|---|---|---|
| Saint Vincent and the Grenadines | GIV Capital Limited,25387 BC 2019 | Starting entity in the 2019 company history.Source 4 |
| Saint Lucia | GivTrade Ltd,00148-2023 | 2023 incorporation; no dealing licence established here.Source 4 |
| United Kingdom | 2021 registration claim; no firm reference supplied | Does not establish a named FCA-authorised retail route.Source 4 |
| Dubai / Kuwait | Representative office 1460415; Kuwait company 516031 | Corporate/presence claims, not substituted for a trading licence.Source 4 |
The group dates its beginnings to 2019 and identifies Hassan Fawaz as Chairman and Founder. These are company disclosures; the timeline does not establish a client-account migration between the listed entities.[4]
The separate UAE site identifies GivTrade Financial Services L.L.C S.O.C and Category 5 permission 20200000367, naming the UAE authority CMA. It describes introductions, arranging and advisory support, explicitly excluding client-money custody and trade execution. Its permission does not become the Mauritius account’s regulatory protection.[24]
- Headquarters
- Mauritius — profiled trading entity
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
GivTrade Ltd
MauritiusSource 2
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services Commission, MauritiusGB22201329 | Not verified | Checked 20 Oct 2026Company-published authorisation; the current independent firm record was not inspectable.Source 2 |
GivTrade Financial Services L.L.C S.O.C
United Arab EmiratesSource 24
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Capital Market Authority, United Arab Emirates20200000367 | Not verified | Checked 20 Oct 2026Company-published authorisation; the current independent firm record was not inspectable.Source 24 |
GIV Capital Limited
Saint Vincent and the GrenadinesSource 4
No separate licence entry is recorded in this panel.
GivTrade Ltd
Saint LuciaSource 4
No separate licence entry is recorded in this panel.
Sources & further reading
- Current retail offer and risk footer GivTrade · Accessed 20 Oct 2026
- Account and platform questions GivTrade · Accessed 20 Oct 2026
- Published Mauritius regulatory documents GivTrade · Accessed 20 Oct 2026
- Group history and named companies GivTrade · Accessed 20 Oct 2026
- Classic, VIP and swap-free offers GivTrade · Accessed 20 Oct 2026
- Funding methods and advertised processing GivTrade · Accessed 20 Oct 2026
- Current MT5 platform offer GivTrade · Accessed 20 Oct 2026
- Published foreign-exchange specifications GivTrade · Accessed 20 Oct 2026
- Published CFD contract tables GivTrade · Accessed 20 Oct 2026
- Mauritius client contact GivTrade · Accessed 20 Oct 2026
- Affiliate remuneration offer GivTrade · Accessed 20 Oct 2026
- Analysis tools and calendar GivTrade · Accessed 20 Oct 2026
- Market-report languages GivTrade · Accessed 20 Oct 2026
- Client agreement, sections 10,12,19,24 GivTrade · Accessed 20 Oct 2026
- Internal complaint procedure GivTrade · Accessed 20 Oct 2026
- Prohibited strategies and enforcement GivTrade · Accessed 20 Oct 2026
- Conflicts and counterparty role GivTrade · Accessed 20 Oct 2026
- Personal-data policy GivTrade · Accessed 20 Oct 2026
- Restricted countries, May 2025 GivTrade · Accessed 20 Oct 2026
- Operational and product risk disclosure GivTrade · Accessed 20 Oct 2026
- Swap-free account conditions GivTrade · Accessed 20 Oct 2026
- Withdrawal and refund policy GivTrade · Accessed 20 Oct 2026
- Published overnight-charge table GivTrade · Accessed 20 Oct 2026
- UAE introducing entity and permission GivTrade Financial Services · Accessed 20 Oct 2026
- UAE support and office channels GivTrade Financial Services · Accessed 20 Oct 2026
- Mauritius register access attempt Financial Services Commission, Mauritius · Accessed 20 Oct 2026
- Global Business complaint route Financial Services Commission, Mauritius · Accessed 20 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.