Giraffe Markets: published account tiers and the legal-document scope gap

Giraffe Markets’ current website identifies Giraffe Wealth Management Ltd. in Mauritius, with company registration 213120 and an FSC licence claim. The advertised offer is retail multi-asset CFD trading through MT5. This profile describes that website offer; it does not establish that every document in the download library governs a Mauritius client.[1]

The linked agreement uses Giraffe Markets generically and applies Saint Lucia law. It does not conclusively establish the website’s Mauritius company as counterparty; its contractual provisions below retain that limitation.[25]

The account page advertises 290+ CFDs and five-digit pricing. Zero added raw markup on Elite does not mean a zero bid/ask spread. Standard/Pro’s Nil swap fields do not state holding-period, instrument or eligibility conditions; Elite’s empty field establishes no financing rate. Obtain the symbol’s long/short financing terms before keeping exposure overnight.[3]

View full spreads & trading costs

The homepage’s 2,850+ instruments headline is broader than the 290+ count in each account description. Those figures should not be added together or read as a verified list of instruments enabled on a specific live account.[2]

The best-execution policy says spreads vary with conditions and that the terminal displays executable pricing. It does not guarantee instant execution, especially during volatility. An advertised account spread and the final fill can therefore differ through both price movement and slippage.[10]

The withdrawal policy only says the company aims for fee-free withdrawals. It allows bank/payment-provider charges and currency-conversion fees, without a numerical schedule. That wording is weaker than a contractual promise that every withdrawal and conversion costs zero.[13]

The linked agreement permits USD 10 monthly on residual funds after at least six months following termination of the business relationship. This is not simply a six-month no-trading fee.[25]

The October 2023 best-execution policy makes Giraffe the principal counterparty and primary execution venue. It supports market, limit and stop orders, with results dependent on liquidity and conditions. That is a company description of the counterparty relationship, not proof that every trade is transmitted to an exchange or another dealer.[10]

A separate order policy lists internal matching, external liquidity providers and markets/exchanges. It allows positive or negative slippage, aggregation and rejection for insufficient funds, closed markets or system outages. Its reference to MiFID II alignment is not evidence of an EU licence. The document leaves its effective date unfilled.[11]

The order policy does not specify account-level order counts or a complete list of expiry choices. The instrument settings and account confirmation must establish those operating limits; support for a stop or limit order does not itself guarantee an execution price.[11]

The fair-usage policy restricts abusive scalping, unfair arbitrage, manipulation and automated systems that disrupt market integrity or create an unfair advantage. Multiple accounts are allowed for legitimate purposes, but coordinated abuse is prohibited. The company can warn, suspend, restrict features or close an account. It supplies no quantitative frequency threshold that would make a particular EA or short holding period automatically permissible.[12]

For an automated strategy, the useful permission question is the broker’s treatment of the actual method and account, including frequency, hedging and multiple-account use. Generic EA compatibility does not establish a separate API with documented trade, read-only or withdrawal permissions.[12]

The promotional onboarding page directs clients to local funding channels or bank transfer after identity verification. It does not establish a universal set of currencies, deposit-processing times or broker charges for each channel. Those terms need to be visible for the selected payment method before money is sent.[21]

The investor-protection policy calls for regulated banks or licensed payment providers and payments in the customer’s own name. The KYC policy permits identity, residence, employment and source-of-income enquiries. The company’s review can continue after initial registration as transaction patterns change.[15][17]

A USD trading-account label does not establish a multi-currency wallet, a guaranteed bank conversion rate or freedom to receive every payout currency. Those are separate payment conditions. The public withdrawal policy gives no fixed conversion markup or cancellation window once a request has been submitted.[13]

The FSC register returned no inspectable individual firm row; the website’s Mauritius permission claim remains independently unverified for this check.[26]

The linked October 2023 investor-protection policy retains a Giraffe Markets Limited header. It describes segregation from operational funds, prohibits using client funds for company expenses or hedging, and asserts ring-fencing against company creditors. These are policy claims, not a verified insolvency outcome or an identified compensation scheme. No named insurer, insured beneficiary class or per-client/aggregate payout limit is established by that document.[15]

The same protection policy warns that leveraged losses may exceed deposits. It therefore does not supply unconditional negative-balance protection. Neither fund segregation nor a trading-platform stop-out level is, by itself, a maximum-loss guarantee.[15]

The separate risk disclosure, dated 1 October 2023, expressly introduces the business as a Saint Lucia forex brokerage and warns of counterparty, market and technical risk. That older description is another reason to obtain the precise contracting company and applicable document set, rather than transplanting all website protection claims into the linked contract.[16]

The security page offers optional two-step verification, email confirmations after password changes and identity checks before personal-data changes. It does not publish a recovery-triggered withdrawal freeze duration. A successful password reset should therefore not be assumed to mean immediate payment availability; the support confirmation should cover both account access and any hold.[19]

The AML policy describes retention of identification, transaction and communication records for the legally required period, without a numerical client-retention promise. This internal recordkeeping statement does not establish a downloadable tax certificate or a particular CSV/XLSX export service for customers. Preserve accessible statements and confirmations before closing an account.[18]

The general contact page does not establish office hours for the agreement’s telephone-dealing clause. During an outage, merely sending an email or leaving a message cannot be treated as an accepted closing trade. Obtain the actual dealing contact and operating hours with the account’s applicable contract.[20]

For Mauritius Global Business complaints, FSC’s portal became mandatory on 16 March 2026; email and telephone submissions are not accepted.[27]

The copy service lets a follower select a strategy, allocate capital and subscribe to automatic copies. It displays provider performance information and allows several strategies. The public description does not resolve whether disconnecting closes existing positions, how fees crystallise on exit or whether queued copies survive a disconnect. Those terms matter before allocating: stopping new copies and closing existing exposure are different actions.[22]

PAMM marketing describes allocation to a manager who trades the strategy, shares gains/losses and cannot withdraw investor money. It says there are no upfront fees and that manager fees apply only to profits under the manager’s offer. The advertised starting amount is indicative and varies by manager; it is not a universal account minimum.[23]

The same PAMM page’s footer denies providing fund-management services directly, indirectly or through associates. Its manager-trading description and that denial need to be reconciled in the actual mandate. The page alone does not establish the authorised manager, legal responsibility, fee calculation interval or withdrawal/rollover rules for a particular allocation.[23]

The 50% promotion is described as additional margin credit after a portal opt-in and first deposit. The public page does not set a cash-conversion rule, withdrawal consequences or a complete validity schedule. Treat this credit separately from owned, withdrawable money. The headline credit percentage is insufficient to calculate how much could be paid out after a trade or withdrawal.[21]

The share-market page promotes AI-powered analytics but supplies no named AI service agreement, account permissions or execution mandate. Analysis marketing should not be read as authority for an AI to trade, transfer money or change security settings. The relevant permission would have to come from a separately documented account service.[5]

Giraffe presents itself as a technology-led international brokerage with MT5, education and trading support. Its about page claims 99.9% uptime without publishing the service-level agreement or measurement method. That claim is not an outage-dealing guarantee or a substitute for the account’s written remedies.[24]

The current website excludes the United States, Cuba, Iraq, Myanmar, North Korea, Sudan, Russia, Iran and the UAE. Other-country eligibility still depends on the application and applicable law. The Mauritius address is C/O Tri-Pro Administrators Ltd., Level 5, Maeva Tower, Cybercity, Ebène.[2]

Headquarters

Ebène, Mauritius — website-identified operator