GFX Securities: MT5 markets, account-price conflicts and cash withdrawal conditions

All rows show 0.01–200 lots and an undefined 0% “Secure Margin” field. That field establishes neither a margin requirement nor a stop-out.[2]

The company FAQ still describes Standard, Advanced, Pro, Business and Prime accounts and says trading is commission-free. That disagrees with the current three-account table. The modern table is the more specific description of the offer displayed for comparison, but its missing commission basis remains unresolved. An applicant should retain the dated tariff attached to the account rather than assume that an older account name and newer price refer to the same terms.[3]

The published onboarding sequence is registration, completion of the identity profile and documents, then funding the client wallet. The client portal is linked from the product pages. It is an account-management stage in the workflow; moving money into a wallet does not by itself establish that a trading account has received cleared margin or that a selected promotion has been accepted.[9]

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The share page expressly describes trading without purchasing the underlying stock. Dividends, corporate actions, financing and dealing sessions consequently need to be understood through the CFD contract and the live symbol specification. A share-CFD position is not a transferable holding in a personal securities account, and the product page does not establish voting or custody rights.[7]

The ETF page similarly describes contracts following a fund’s price. An oil fund CFD and an oil contract are different underlying exposures even though both appear in the broader commodity offering. An investor comparing them needs the exact symbol and contract terms, because an ETF’s portfolio and structure can make its return differ from a quoted spot commodity price.[9]

GFX’s index page mixes an older DAX 30 label with references to DAX 40. The live symbol and contract description should settle which benchmark a position follows. The named examples establish the intended global-index range; they are not a verified real-time inventory of all open symbols or their trading hours.[8]

The forex page advertises spreads from zero and a leverage range from 100:1 to 1,000:1. It also combines a description of more than fifty currency pairs with a table claiming more than four hundred, so an exact pair count cannot be taken from that page. The older FAQ’s 500:1 figure creates another reason to confirm the leverage assigned to the actual account and instrument.[5]

The account page separately limits indices, stocks and commodities to 100:1 and crypto to 5:1. These class-specific statements should not be replaced by a larger generic leverage banner. The spread, commission direction, lot size, account currency and financing rate have not been published together as a complete instrument-level cost basis, so a dollar or pip round-trip estimate would be premature.[2]

The FAQ describes Islamic accounts without swaps. It does not settle which current account qualifies, the exempt holding period, any replacement administration charge or the treatment of an existing position on conversion. For a trade intended to stay open, obtain the symbol’s actual long and short financing or the complete swap-free schedule. A religious-account label is not enough to infer a zero total holding cost.[3]

A separate withdrawal rule deducts 2% of capital when activity is below thirty trades or below a stated ten-percent-of-balance test for a full month. The latter test lacks a clear measurement basis. Obtain its calculation before funding; this condition prevents the general no-bank-wire-fee statement from describing every withdrawal cost.[11]

The Android listing was updated on 28 September 2026 and links the official site and support details. The listing is evidence of a maintained application, not an independent audit of its execution quality or of the developer’s regulatory permissions. For installation, following the broker’s own store link preserves the link between the application, publisher and account provider.[22]

The execution policy says the company does not trade with the client as principal and describes reception and transmission of orders. It also allows manual handling or refusal of an order too large to fill. Price and total cost receive the highest stated priority, with speed and likelihood also considered. These are company-published arrangements; they do not identify a separate named counterparty for every trade or guarantee an outside market’s best price.[12]

The published risk notice explains that an order window closing is not proof that a queued instruction has been cancelled. Repeating an uncertain instruction can create additional exposure. Check the order’s status and reference after a timeout before deciding whether a replacement is necessary. That operational warning remains useful, although the notice’s body uses a different company name from the current funding policy, as discussed below.[15]

Any withdrawal or trading-account-to-wallet transfer cancels all credit bonuses on that account under the general funding policy. Re-depositing withdrawn money does not generate another bonus; only a qualifying net increase can do so.[11]

Pending deposits do not supply cleared margin. Funding-ownership checks and source-of-funds evidence can delay a payment; obtain the selected method’s charges and settlement estimate through the portal.[11]

The deletion procedure requires open positions and outstanding financial activity to be resolved, with remaining money withdrawn before the account is archived. It describes completion in three to seven business days after the checks. Removing the application or ceasing to log in does not perform this closure process. The published deletion procedure does not establish a numerical inactivity fee, so archival timing should not be read as a monthly dormancy tariff.[17]

The firm says identity documents, transaction records and correspondence can be retained for at least five years after closure. Account deletion therefore does not mean immediate erasure of regulated records. Save the trade history, funding records and complaint correspondence that may be needed independently of future portal access before the account is archived.[17]

Current legal and funding pages identify Gilgamesh Financial Services in Mauritius and publish investment-dealer reference GB21027073. A current named FSC register entry was not independently retrieved for this review. The licence is consequently recorded as company-published and independently unverified. This is an evidence limitation; it is not a conclusion that the licence is missing, withdrawn or inactive.[1]

The body of the risk disclosure instead names GFX Investment Group Limited. The current route should be fixed by the accepted client agreement and its incorporated policy versions, including the party holding client money and the party responsible for the trade. The difference in names is not enough to infer a completed corporate migration or automatically transfer one entity’s protections to another.[15]

The current site warns that derivative losses may exceed the initial investment. That warning should not be combined with an undefined margin field to assume a guaranteed loss cap. The applicable negative-balance policy, client-money arrangements and insolvency treatment belong in the agreement for the contracting entity. A licence label alone does not answer those account-level questions.[6]

The disaster-recovery plan says the company can notify clients that telephone orders are being accepted during a platform failure, then announce restoration of normal service. It also describes backup systems and suspending affected instruments during a price-feed problem. Contact support for the activated route and confirmation of acceptance; the published general number is not itself a standing promise that every caller can place a trade.[13]

For technical or manifest-price errors, the plan permits correction, cancellation or adjustment following investigation. It says relevant audit logs, technical reports and trade records can be requested in writing. Preserve order IDs, the time and time zone, screenshots, platform messages and the action requested so the incident can be reconciled to the company’s records. The policy does not give a guaranteed restoration deadline.[13]

The information-security policy treats connection failures, access security and fallback communications as operational risks. Client-side access still needs to be protected: an instruction coming from someone with credentials can be difficult to distinguish from the customer’s own action. Report loss of access through the official contact route and obtain the recovery requirements directly; a policy describing internal controls is not proof that a particular customer has two-factor authentication enabled.[14]

Send a precise account of the event, amount and dates, together with the account number and records of the disputed transaction. Ask that the final response explain the decision and any account adjustment. These are the company’s published handling targets, not a promise that a contested transaction will be reimbursed.[21]

The FSC Mauritius complaints portal accepts complaints concerning Global Business licensees and entities alleged to conduct financial services without a licence, as well as complaints about the regulator itself. Domestic regulated-licensee complaints follow a different Ombudsperson route. The portal asks for the relevant entity, contact details and a factual account and assigns a reference; it does not describe every submission as an entitlement to compensation. Identify the exact company and relationship when selecting the route.[23]

The 50% promotion is conditional trading credit, with cash eligibility released through qualifying volume. It restricts deposited capital and realised profits as well as credit. The applicable account addendum determines the grant; accepting it therefore changes access to the trader’s own money.[18]

The offer permits one withdrawal monthly, up to $5,000 across a client’s accounts. Qualifying trades require full opening and closing, at least ten minutes, and no hedging or offsetting. Earlier exit requires contacting the credit function. Unquantified FreeUp, Margin and processing charges prevent a complete cash-out calculation; their amounts and interaction with automatic credit cancellation need the written addendum.[18]

The GFX Card terms describe using available trading or wallet funds for purchases and cash access. They contemplate a card issued by the company or a partner, but do not identify a universal named issuer or publish a complete issuance, ATM, conversion and replacement tariff. The card should therefore be assessed as a separate payment service with its own issuer, available balance and fees, rather than assumed to remove the broker’s withdrawal restrictions.[19]

Those terms require prompt notice of loss or theft and set a three-day transaction-dispute notification period. Cancellation is requested in writing and includes returning or destroying the card as directed. Before relying on it for access to funds, establish which balance is available while positions are open and the procedure if the card is blocked. The card’s terms are not a substitute for the CFD client agreement.[19]

Gilgamesh Financial Services publishes an Ebene, Mauritius registered office and excludes US, Cuban, Myanmar and North Korean customers, together with jurisdictions where the service would breach local law. English and Arabic site navigation and a broad market catalogue indicate the service’s intended international audience, but they do not establish acceptance in a particular residence. The named legal entity on the application remains the relevant company for the account.[4]

The privacy notice describes collecting identity, contact, financial and verification information and sharing data where needed for service providers, compliance and legal obligations. It provides routes to request access or correction and addresses retention. A request for personal data and a platform trade-history export serve different purposes; the notice does not itself establish a country-specific tax statement or a guaranteed accounting export format.[16]

Headquarters

Ebene, Mauritius — company-published registered office