Accounts and headline costs
Sections ↑Fintana offers retail leveraged CFDs on currencies, metals, energy, indices, shares and crypto through its Mauritius counterparty, Fintana Trading Ltd. Its five commercial tiers use the same browser and mobile service, with lower advertised spreads at the higher tiers. The published offer starts with USD 250 or the account-currency equivalent; the individual tier pages do not establish separate funding thresholds for moving to Gold, Platinum or VIP.[3][4][10]
Account comparison01
Five trading account tiers
Account comparison02
Shared account features
| Item | Published terms |
|---|---|
| Initial funding | USD 250 or account-currency equivalent in the FAQ; opening the account itself is free.Source 10 |
| Practice account | Registration activates a demo with USD 100,000 in virtual funds. Live trading also requires funding and completed verification.Source 10 |
| Currencies | The agreement supports USD and EUR, plus other offered currencies. Tier pages also list GBP and print CHR; the latter code needs confirmation before choosing that denomination.Source 3Source 5Source 9 |
| General volume range | The account matrix states 0.01–50 lots. The instrument list has materially different limits for specific symbols; those are shown below rather than treating 50 lots as universal.Source 4Source 11 |
| Account tools | All five tiers advertise education and 24/7 support. Their published margin-call and stop-out figures are 100% and 20%, subject to the more detailed closeout provisions below.Source 4Source 5Source 9 |
Markets, contracts and platforms
Sections ↑The published symbol list covers the main FX and multiasset CFD markets, including cash oil, gold and silver, international share names and digital assets. These are leveraged derivative exposures; the share list does not establish a custody service that delivers the underlying shares to the customer.[3][11]
Specifications03
Representative market access
| CFD group | Examples in the current list | Published leverage ceiling |
|---|---|---|
| FX | EUR/USD, GBP/USD and USD/JPY | 1:400Source 11 |
| Metals | XAUUSD gold and XAGUSD silver | 1:200Source 11 |
| Energy | BRENT cash, USOIL.c WTI cash and NGAS spot | 1:200Source 11Source 13 |
| Indices | DE40 Germany 40, US30 Dow Jones and USTEC Nasdaq 100 | 1:200Source 11 |
| Shares | Apple and Tesla; the wider list includes UAE and Malaysian shares | 1:5Source 11 |
| Crypto | BTCUSD and ETHUSD | 1:5Source 11 |
Specifications04
Published contract and order-size examples
| Symbol | Lot-size field | Minimum lots | Maximum lots |
|---|---|---|---|
| EURUSD | 100,000 | 0.01 | 500Source 11 |
| XAUUSD | 100 | 1 | 500Source 11 |
| XAGUSD | 1,000 | 10 | 500Source 11 |
| BRENT / USOIL.c | 1 | 1 | 40,000Source 11 |
| NGAS | 1 | 1 | 100Source 11 |
| DE40 / US30 / USTEC | 1 | 0.1 | 500Source 11 |
| AAPL.OQ / TSLA.OQ | 1 | 1 | 10,000Source 11 |
| BTCUSD / ETHUSD | 1 | 0.01 | 100Source 11 |
At a glance05
Platform access
| Platform | Documented functions | Operating scope |
|---|---|---|
| Fintana WebTrader | Browser watchlists, current quotations, customizable charts, stop-loss and take-profit controls | Used for the electronic trading-account route; manual orders placed by staff are excluded by the agreement.Source 14Source 3 |
| Fintana mobile app | Open and manage positions, view multi-timeframe charts and prices, set price alerts and access account information | The app’s alert automation is distinct from customer trading robots, which the agreement prohibits.Source 15Source 3 |
Spreads, financing and account charges
Sections ↑Pricing & charges06
Selected reference spreads by tier
| Instrument / website unit | Classic | Silver | Gold | Platinum | VIP |
|---|---|---|---|---|---|
| EUR/USD — pips | 2.5 | 2.5 | 1.8 | 1.4 | 0.9Source 4 |
| Gold — displayed spread | 2.8 | 2.8 | 2.3 | 2 | 1.4Source 4 |
| Crude oil — displayed spread | 2.8 | 2.8 | 2.3 | 2 | 1.4Source 4 |
| Dax — website dollar notation | $0.14 | $0.14 | $0.13 | $0.12 | $0.10Source 4 |
| Ripple — displayed spread | 5.7 | 5.7 | 5.5 | 5.3 | 5Source 4 |
| Tesla — website dollar notation | $2 | $2 | $1.8 | $1.6 | $1.4Source 4 |
Pricing & charges07
Overnight financing
| Item | How the published charge works |
|---|---|
| Daily holding cost | Positions held overnight can attract financing. The tariff directs clients to the platform’s current amounts and says rates can change; commodity and index financing uses fixed swap fees.Source 16Source 19 |
| Three-day charge | The General Fees document specifies triple rollover on Wednesday to account for the weekend.Source 16 |
| Balance interest | The June agreement and its interest schedule say no interest is paid on account cash.Source 3 |
Pricing & charges08
Selected long and short swap quotations
Pricing & charges09
Inactivity fee versus account archiving
| State | Trigger | Published consequence |
|---|---|---|
| First 30 days | No qualifying account transaction | The tariff lists no monthly inactivity charge in days 0–30.Source 16 |
| After 30 days | Continued absence of deposits, withdrawals or trading activity | USD 100 per month, or account-currency equivalent.Source 16Source 3 |
| After 60 days | Continued inactivity | USD 250 per month, or equivalent.Source 16Source 3 |
| After 180 days | Continued inactivity | USD 300 per month in both the May tariff and June agreement; the FAQ instead displays USD 500.Source 16Source 3Source 10 |
| Archived account | Twelve continuous months with no activity AND a zero balance | The account and history are archived on the trade server. Contact the company by email to request restoration.Source 3 |
Execution, order controls and margin
Sections ↑Fintana markets an STP model and its execution policy describes transmitting orders to external execution venues. The June agreement also calls the company principal in its definitions and service clause. These descriptions do not establish a single unambiguous routing model or independently measured execution quality. The execution policy expressly disclaims a general obligation to obtain best execution and explains that the displayed price can differ from the eventual fill.[3][19][4]
Process10
Orders and operating controls
| Control | Customer consequence |
|---|---|
| Market, limit and pending orders | Buy and sell instructions are electronic. Pending orders depend on available prices and liquidity; an order can fail or be rejected rather than fill at the requested level.Source 3Source 19 |
| Validity | GTC orders remain active until execution or cancellation; an instruction without a stated expiry is valid indefinitely.Source 3 |
| Stops and trailing stops | Stops are not guaranteed against gaps. A trailing stop requires the client trading terminal to remain running; after it closes, the last submitted stop-loss can still trigger but does not keep trailing.Source 3 |
| Position and request limits | The company can limit order sizes, exposure, positions and request rates, and can close positions to maintain limits. Published symbol limits do not remove those account-level controls.Source 3Source 19 |
| Automation and high-frequency trading | The June agreement prohibits robots, AI, algorithms and computerized trading software interacting with the platform. The execution policy separately requires specific authorization for high-frequency trading; it should not be read as overriding the broader contract prohibition.Source 3Source 19 |
| Abuse and price errors | Price-feed exploitation, arbitrage and other conduct the company treats as abusive can lead to rejected or cancelled trades, restricted access, withheld funds or termination.Source 3 |
| Trade records | Executed-trade confirmations are available through the online account each trading day. Customers must review them and monitor open positions.Source 3 |
Protections & eligibility11
Margin and closeout
| Published condition | Practical scope |
|---|---|
| 100% margin call | Tier pages quote 100%; the FAQ describes equity reaching the margin used. The risk notice says the company need not deliver a margin-call warning, so notification should not be relied on to manage exposure.Source 5Source 10Source 20 |
| Discretionary closing around 50% | The January risk notice permits the company to begin closing positions around a 50% margin level.Source 20 |
| 20% stop-out | Tier pages quote 20%; the risk notice describes automatic closing of all positions at market below 20%, without guaranteeing the resulting price.Source 5Source 20 |
| Changing requirements | Market conditions can lead to wider spreads, altered leverage, swaps or margin requirements. Schedule 1’s generalized 2%–5 margin wording is inconsistent with the higher published leverage limits; confirm the requirement actually assigned to the symbol.Source 3Source 11 |
The agreement’s normal electronic-service window is 21:00 GMT Sunday to 21:00 GMT Friday in winter, subject to market and holiday exceptions. The FAQ separately says crypto CFDs can trade at weekends. Use the actual symbol’s session rather than assuming that all instruments share either window.[3][10]
Deposits, withdrawals and funded-account rights
Sections ↑Pricing & charges12
Funding methods and broker charges
| Method / operation | Minimum or charge | Conditions |
|---|---|---|
| Initial deposit | USD 250 or account-currency equivalent | Cards, bank wire and alternative payment methods are listed in the FAQ; availability depends on the payment route.Source 10 |
| Broker deposit charge | Zero | Payment providers can impose processing or conversion costs. The funding source must be in the account holder’s name.Source 16Source 10 |
| Credit/debit/prepaid-card withdrawal | Broker fee 0%; FAQ minimum USD 10 equivalent | Return-to-source, account verification and available funds apply.Source 16Source 10Source 3 |
| Electronic-wallet withdrawal | Broker fee 0%; FAQ allows an amount that covers any applicable charges | Third-party transfer costs remain possible.Source 16Source 10 |
| Bank-wire withdrawal | USD 30 broker charge; FAQ minimum USD 100 equivalent | Bank and intermediary fees may also be deducted.Source 16Source 10 |
A USD 30 wire charge is 30% of a USD 100 withdrawal and 3% of a USD 1,000 withdrawal, before any external deductions. This illustrates the fixed withdrawal fee only; it is unrelated to the position size or cost of a trade.[16][10]
Process13
Withdrawal process and access to remaining money
| Stage | Documented treatment |
|---|---|
| Request and cancellation | Submit through the client area’s withdrawal function. The FAQ permits cancellation before processing and provides status tracking in the payments area.Source 10Source 3 |
| Validation | The company checks available balance, current verification documents, account holds, original deposit method and name, transaction history and matching bank details.Source 3 |
| Company timing | The June agreement says five working days from a valid request, starting next working day if submitted outside regular trading hours. The FAQ separately quotes 8–10 business days and bank-dependent timing.Source 3Source 10 |
| Open positions | A withdrawal needs sufficient free funds after supporting open positions. The FAQ warns that taking all available funds can automatically close trades.Source 10 |
| Beneficiary and return route | Original funds return by the deposit method to the account holder; third-party deposits and payments are not accepted as a normal funding route.Source 3Source 10 |
| Ordinary account closure | Either party can give 14 days’ written notice. Outstanding charges and trading obligations become due; the remaining funds return to the originating bank account or another verified account owned by the client.Source 3 |
Process14
Cash and optional bonus credit
| Item | Credit Bonus Scheme conditions |
|---|---|
| Acceptance | Available at the company’s discretion to fully verified eligible clients. The individual amount, minimum deposit and conditions are sent by email; credit is applied after email acceptance.Source 22 |
| Withdrawal eligibility | The bonus becomes eligible for withdrawal only after the required trading volume. Unless the written offer says otherwise, the requirement is USD 20 million traded volume for each USD 1,000 bonus.Source 22 |
| Who can participate | One bonus per client per extended household; intermediaries, related parties and affiliated accounts are excluded. Shared identifying details may establish a household relationship.Source 22 |
| Transfer and stacking | The credit cannot be transferred between accounts or clients, or combined with other schemes, promotions or offers.Source 22 |
| Fifteen-day removal | Credit is revoked after 15 consecutive days with no open positions AND no executed trades. This is separate from the monthly account-inactivity tariff.Source 22 |
| Cancellation and live exposure | The company reserves broad amendment and removal rights. Credit removal can affect an account with open trades; suspected abuse can also cause credit and trading results to be cancelled.Source 22 |
Counterparty, client money and complaint routes
Sections ↑Protections & eligibility15
Protection framework
| Area | Evidence and limitation |
|---|---|
| Contracting firm | Fintana Trading Ltd, Mauritius 197666 GBC. Its current agreement publishes FSC licence GB23201338 for an Investment Dealer, Full Service excluding Underwriting. The public register did not expose a readable firm entry during this check, so that licence claim is not independently verified here.Source 3Source 27 |
| Client money | The agreement and risk disclosure describe segregation from company money, with financial institutions in Mauritius or abroad. Money may be pooled in an omnibus account; a bank’s insolvency and its local legal regime can affect recovery.Source 3Source 20 |
| Negative-balance wording | The main June terms cap a retail client’s aggregate liability at available trading-account funds. Schedule 1 also makes the client liable for a deficit, while bonus section 7 says losses can exceed the original deposit. These conflicting provisions need contractual clarification; the documents do not support an unqualified guarantee.Source 3Source 22 |
| Responsibility for the route | The related Cyprus company and payment intermediary are not the Mauritius account’s counterparty. Their presence does not itself supply Cyprus investor protection to this CFD account.Source 1Source 3 |
Process16
Formal complaints and external channels
| Step | Published process |
|---|---|
| Submit a formal complaint | Use [email protected] or the company’s online form. Include account identification, the event and communication dates, the complaint, prior discussions and supporting records.Source 23 |
| Acknowledgement and investigation | The September procedure promises acknowledgement within five business days and aims for an outcome within 30 calendar days. If delayed, the company explains the reason and expected completion.Source 23 |
| Respond to follow-up requests | The company may close the complaint if the client gives no response for six weeks from the original submission.Source 23 |
| MARC | The company’s policy proposes arbitration when no amicable agreement is reached. MARC’s own rules require an arbitration agreement or later voluntary submission; it is a separate procedure with its own fees.Source 23Source 29 |
| FSC channel | The regulator’s current website directs complaints to complaints.fscmauritius.org. The company’s reference to an FSC appeal after MARC rejection is not treated here as independent proof of appellate powers or a compensation entitlement.Source 23Source 28 |
Opening, security and customer support
Sections ↑Process17
Opening and maintaining the account
| Requirement | Documented process |
|---|---|
| Residence and age | Applicants must be legally eligible and at least 18. The website excludes the US, Canada, Russia, Belarus, Iran, Iraq, North Korea, the EU, UK and Myanmar, as well as prohibited jurisdictions. The agreement’s unsolicited EU assessment is case-specific.Source 1Source 21Source 3 |
| Identity and address | Provide a valid passport, national ID or driving licence, plus recent address evidence. The FAQ accepts bank/card statements or utility bills within six months and excludes mobile-phone bills; further due diligence may be requested.Source 10Source 21 |
| Financial information | The application asks about employment, finances, trading objectives and relevant personal details. Source and transaction checks can continue after opening.Source 21 |
| Password recovery | The FAQ describes changing a password under Profile, User Settings and Security, or using an emailed reset link after selecting the forgotten-password option.Source 10 |
| Suspicious access or system failure | Notify the company immediately about unauthorized access or a material defect. The agreement instructs users to stop using the affected electronic service until the company permits resumption.Source 3 |
| Histories and confirmations | Payments > History provides transaction history. The agreement separately provides daily trade confirmations; retain records promptly, as its risk notice warns that unread internal messages may be deleted within three calendar days.Source 10Source 3Source 20 |
Official customer contacts
Customer supportEmail
[email protected]Source 24
Scope General support; not an order-placement mandate
Hours Company advertises 24/7
International supportTelephone
Portuguese supportTelephone
Spanish supportTelephone
Thai supportTelephone
Malay supportTelephone
German, French and Italian supportTelephone
+41215017217Source 24
Scope The same number is listed for these three languages
Hours Company advertises 24/7
Contractual noticesEmail
Formal complaintsEmail
Contact form and current routesWebsite
Hours are published service availability, not a tested response time. The agreement accepts electronic platform orders and expressly excludes manual orders on a client’s behalf; a support telephone call is not an established emergency execution channel.
Research, education and additional services
Sections ↑At a glance18
Services beyond order entry
| Service | Documented access and authority |
|---|---|
| Trading Central | The website promotes AI-assisted market analysis, pattern recognition, an economic calendar and research alerts. These tools inform the customer’s own decisions; they do not authorize automated order placement.Source 25Source 3 |
| Education and market information | Account tiers advertise educational access, while the app and research pages provide market insights and alerts. The risk disclosure says factual research and recommendations do not constitute personal investment advice.Source 4Source 15Source 20 |
| Price alerts | The app describes automated notifications for selected prices. An alert is not a guaranteed fill or an automated trading strategy.Source 15Source 3 |
Company, related firms and contractual changes
Sections ↑At a glance19
Operating company and related roles
| Company / location | Published role |
|---|---|
| Fintana Trading Ltd — Mauritius | Contracting CFD company, registration 197666 GBC. Registered office:6th Floor, Tower 1, Nexteracom Building, Ebene, Mauritius.Source 3Source 1 |
| IGM Forex Ltd — Cyprus | Separate group firm, HE 346738, listed by CySEC under CIF 309/16. Address: 1 Agias Zonis, No. 504, Block B, 5th Floor, Nikolaou Pentadromos Center Building, 3026 Limassol, Cyprus. Its licence belongs to IGM Forex Ltd and does not cover the profiled Mauritius contract.Source 16Source 22Source 30Source 31 |
| Velmara Ltd — Cyprus | Registration HE478404; identified in the website footer as a payment intermediary. This role does not make it the trading counterparty.Source 1 |
The June 2026 agreement is the current contract linked by the legal hub, alongside the more recent September complaints procedure. Material agreement amendments can take effect when uploaded to the website; the document generally preserves existing rights and orders unless otherwise agreed. It also allows the company to transfer contractual rights and obligations subject to applicable law. These are contractual powers, not evidence that a customer migration has occurred.[2][3][23]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Fintana Trading Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services Commission, MauritiusGB23201338 | Not verified | Checked 20 Oct 2026The company publishes an Investment Dealer Full Service excluding Underwriting licence; the official register returned an access page without a readable firm-level result on 20 October 2026.Source 3Source 1Source 27 |
IGM Forex Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Cyprus Securities and Exchange Commission309/16 | Authorised | Checked 20 Oct 2026Current official firm record and investment-firm list independently match IGM Forex Ltd, company 346738, and CIF 309/16. This separate Cyprus group entity is not the counterparty to the Fintana Trading Ltd Mauritius account profiled here.Source 30Source 31 |
Velmara Ltd
CyprusSource 1
No separate licence entry is recorded in this panel.
Sources & further reading
- Fintana — current international website Fintana Trading Ltd · Accessed 20 Oct 2026
- Current legal-document index Fintana Trading Ltd · Accessed 20 Oct 2026
- Client Agreement — June 2026 Fintana Trading Ltd · Accessed 20 Oct 2026
- Trading account comparison Fintana Trading Ltd · Accessed 20 Oct 2026
- Classic account specifications Fintana Trading Ltd · Accessed 20 Oct 2026
- Silver account specifications Fintana Trading Ltd · Accessed 20 Oct 2026
- Gold account specifications Fintana Trading Ltd · Accessed 20 Oct 2026
- Platinum account specifications Fintana Trading Ltd · Accessed 20 Oct 2026
- VIP account specifications Fintana Trading Ltd · Accessed 20 Oct 2026
- Client and trading FAQs Fintana Trading Ltd · Accessed 20 Oct 2026
- CFD instrument specifications Fintana Trading Ltd · Accessed 20 Oct 2026
- Forex CFD offering Fintana Trading Ltd · Accessed 20 Oct 2026
- Commodity CFD offering Fintana Trading Ltd · Accessed 20 Oct 2026
- WebTrader platform Fintana Trading Ltd · Accessed 20 Oct 2026
- Fintana trading app Fintana Trading Ltd · Accessed 20 Oct 2026
- General Fees — May 2026 Fintana Trading Ltd · Accessed 20 Oct 2026
- Published swap-fee schedule Fintana Trading Ltd · Accessed 20 Oct 2026
- CFD expiry page Fintana Trading Ltd · Accessed 20 Oct 2026
- Order Execution Policy Fintana Trading Ltd · Accessed 20 Oct 2026
- Risk Disclosure — January 2026 Fintana Trading Ltd · Accessed 20 Oct 2026
- Anti-money-laundering policy Fintana Trading Ltd · Accessed 20 Oct 2026
- Credit Bonus Scheme — version 2, May 2026 Fintana Trading Ltd · Accessed 20 Oct 2026
- Complaints Handling Procedure — September 2026 Fintana Trading Ltd · Accessed 20 Oct 2026
- Contact Fintana Fintana Trading Ltd · Accessed 20 Oct 2026
- Trading Central research service Fintana Trading Ltd · Accessed 20 Oct 2026
- About Fintana Fintana Trading Ltd · Accessed 20 Oct 2026
- FSC Mauritius — public register access Financial Services Commission, Mauritius · Accessed 20 Oct 2026
- FSC Mauritius — official complaint portal link Financial Services Commission, Mauritius · Accessed 20 Oct 2026
- MARC — arbitration rules and consent Mediation and Arbitration Center, Mauritius · Accessed 20 Oct 2026
- CySEC — IGM Forex Ltd current firm record Cyprus Securities and Exchange Commission · Accessed 20 Oct 2026
- CySEC — current Cyprus investment-firm list Cyprus Securities and Exchange Commission · Accessed 20 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.