Finotive Markets: accounts, trading conditions and client protections

The reviewed contract is with Finotive Markets (MU) Ltd. The separate group entities are described later; the account agreement actually accepted at onboarding determines the route.[3]

The support FAQ instead gives USD 10 for Cent and USD 500 for both STP accounts. These figures conflict with the account comparison; obtain the conditions attached to the selected account before funding. Identity and address verification are part of opening, and a free virtual-money demo is advertised.[24]

The Mauritius categorisation policy treats clients as Private unless they qualify otherwise. Reclassification can reduce disclosures and other protections and requires the specified assessment, warning and consent. An account called Pro STP is a commercial product name; it does not by itself establish professional-client classification.[4]

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The company advertises more than 199 instruments, but the retrieved market pages did not provide a complete populated symbol schedule. The index page also promotes extended and weekend dealing without a contract-by-contract timetable. Check the live symbol hours, size and financing before relying on availability outside ordinary sessions.[1][20]

The commission help article quotes USD 6 for Pro STP and USD 7 for Zero STP per round lot, one dollar below the account page. The table preserves the account-page figures. Because the published schedules disagree, neither is treated as a definitive executable all-in quote. Commission-free accounts still incur the spread.[12]

The account page says swaps vary with instrument and account and advertises a swap-free Islamic option for eligible clients. It does not publish a complete alternative administration-fee schedule, grace-period rule or current long/short financing table. A swap-free label alone does not resolve every cost of holding a position.[2]

The reviewed Mauritius account materials do not establish a complete inactivity-fee or dormant-account reactivation schedule. A fee-free dormant account should therefore not be assumed. Rules appearing in a separate SVG agreement are not automatically applied to this Mauritius profile.[10]

The Mauritius agreement permits conversion at the custodian bank’s rate plus a markup of up to 5%, including conversion into or out of USD.[3]

The support FAQ also names Match-Trader, cTrader and TradeLocker, while the account comparison specifies MT5 throughout. Confirm which platform is actually offered for the chosen Mauritius account; a shared support list does not establish a working account on each platform.[24]

The margin help article publishes a 50% margin-call level and 30% stop-out, with the most unprofitable positions closed first. It also advertises negative balance protection across accounts. These thresholds are not guaranteed execution prices and cannot prevent slippage during a market gap.[15]

The Mauritius execution policy makes the company the sole venue for OTC client orders and permits other regulated venues or liquidity providers for relevant business. Displayed prices are described as indicative. Price, cost, size, speed and execution likelihood can affect the outcome; a specific client instruction can constrain the broker’s execution process.[8]

The risk policy says orders are processed sequentially: a second instruction before the first completes may be rejected, and closing the order window does not cancel an instruction already sent. Wait for confirmation before resubmitting. Current symbol stop distances, pending-order expiry choices and offline persistence are not established by that policy.[23]

The deposit article assigns processing to Finotive Pay (Cy) Limited, Cyprus registration HE475209. A payment processor’s registration is distinct from the Mauritius investment dealer’s permission. Methods can be restricted or removed, so the authenticated checkout is the operational list for a particular client.[14]

The withdrawal article requires completed identity verification through SumSub. Its method-specific periods do not establish a universal arrival guarantee or a complete public minimum-withdrawal and fee schedule.[18]

The support page instead gives a general 1–3-business-day withdrawal period, differing from the method-specific help schedule.[24]

The Mauritius risk policy expressly promises negative balance protection for retail clients.[23]

However, the agreement also makes debit balances payable and says it prevails over conflicting policies. This tension requires written clarification; the marketing promise is not treated as an unqualified contractual loss cap.[3]

The homepage claims segregated client money. No named statutory compensation scheme, private-insurance limit, insurer, covered event or policy period was established in the reviewed protection materials. Segregation and regulatory supervision do not insure ordinary trading losses.[19]

The agreement accepts oral or written instructions at the company’s discretion and requires alternative trading arrangements. No guaranteed emergency dealing channel or authentication protocol is specified.[3]

Report suspected password misuse immediately. Blocking platform access does not itself cancel existing orders or positions; request separate action. A fixed withdrawal hold after credential recovery is not published.[3]

The agreement provides printable activity reports, contract notes and regular statements; specific export formats and tax certificates remain unspecified.[3]

Submit a complaint with identification, account number, dates, explanation and supporting correspondence. The Mauritius procedure accepts post, email and verbal complaints, targets acknowledgement within five business days and resolution within sixty business days, and allows longer for complex cases with reasons. Its final response is sent by post. It identifies possible escalation to the FSC if the internal outcome is unsatisfactory; this does not guarantee compensation.[6]

This is conditional credit, not immediately withdrawable cash or a drawdown cushion. It is removed when equity falls to the active credit amount. The offer excludes MAM/PAMM and combinations with other promotions; one participant/household/device-IP rule applies. Eligible trades must be fully closed and meet the 60-second minimum; arbitrage, wash trading and related-account hedging are excluded. Confirm that this shared promotion applies to the accepted Mauritius account.[11]

The separate USD 50 no-deposit policy is restricted to qualifying existing Finotive Funding purchasers who joined the pre-launch waitlist and use the matching email. It requires at least eight eligible closed FX/metals lots, a 60-second minimum holding duration, completed verification and no open positions or pending orders. It permits one fixed USD 150 withdrawal; the credit and all remaining promotional equity are then removed. The default completion window is thirty days. These conditions do not establish eligibility for someone joining today.[16]

Copy trading is advertised as automatic replication after selecting a trader, allocating funds and setting risk parameters. The help article says copying can be stopped at any time. It does not explain whether disconnection closes existing positions, what happens to partially filled orders, or the responsibility and fees attached to each strategy. Those terms need checking before granting trading authority.[13]

The platform page advertises MT5 EAs, backtesting, performance analytics and one-click copy disconnection. It does not establish a public client API permission model, withdrawal permissions, key revocation process or autonomous AI trading mandate. Tools described as intelligent or analytical should not be treated as a separate discretionary-management service.[22]

The broker’s regulatory article identifies Finotive Markets (MU) Ltd, company 229423 GBC, under Mauritius FSC licence GB25205544. It separately names SVG-registered Finotive Markets LLC and the UAE technology and Cyprus payment companies. The licence is supported here by current company documents; an individual FSC register result was not independently reproduced.[17]

The .mu footer still identifies Finotive Markets LLC, SVG 2152 LLC 2022, despite linking the Mauritius agreement. That is a material contracting-route inconsistency. The reviewed materials do not establish that an existing SVG client has been novated to Mauritius. Company registration in SVG does not itself establish investment-service authorisation there.[19]

The site excludes the US, Canada, Israel, New Zealand, Iran, Russia, Myanmar, North Korea and sanctioned or otherwise restricted jurisdictions. It says the Mauritius company does not target or actively market to EU residents. Its claim of availability in more than 150 countries does not establish acceptance for a specific residence.[1]

Finotive’s shared services include a UAE technology company and Cyprus payment processor. The help article’s group description does not make a prop-firm purchase the same product as a live brokerage deposit, nor extend one company’s licence to the others.[17]