Accounts and the service you receive
Sections ↑EXQUIRE provides leveraged multiasset CFDs through Zecra Trading Ltd in Seychelles. Its four commercial account tiers share access to FX, metals, energy and other commodities, international indices, share CFDs and crypto CFDs. Select uses an all-in pricing approach, Privilege and Prestige advertise tighter spreads, and Alpha ECN adds a per-lot commission to raw spreads. The agreement classifies new customers as retail by default; a tier name does not itself change that legal classification.[2][13]
Account comparison01
Four account tiers
| Account | Pricing structure | EUR/USD average spread | Gold average spread |
|---|---|---|---|
| Exquire Select | All-in entry tier | 1.5 pips | $0.45; page also states $45 per lotSource 2 |
| Exquire Privilege | Tighter-spread tier | 1.3 pips | $0.30; $30 per lotSource 2 |
| Exquire Prestige | Tighter-spread tier | 0.9 pips | $0.30; $30 per lotSource 2 |
| Exquire Alpha ECN | Raw spreads plus per-lot commission | 0.0 pips | $0.17; $17 per lotSource 2 |
Account comparison02
Opening and account specifications
| Item | Documented conditions |
|---|---|
| Account minimum and currencies | The website sends minimum deposits, account currencies, full leverage and swap-free eligibility to the client portal. A public universal account-opening minimum is not established.Source 2 |
| Practice access | The current account page offers a demo signup route. A standard virtual balance, expiry period and complete demo-to-live feature comparison are not specified there.Source 2 |
| Verification | Identity, address and other due-diligence information are required. The agreement permits suspension if required account-opening documents remain missing after one month.Source 1Source 13 |
| Customer classification | Retail is the contractual default. Professional treatment requires a written request, assessment of eligibility and company confirmation.Source 13 |
| Geographic availability | The site excludes jurisdictions where its distribution or use would breach local rules; it does not provide an exhaustive current list of accepted countries. Acceptance and the actual contracting entity must be confirmed in the application.Source 1Source 13 |
Markets, contracts and platforms
Sections ↑Specifications03
Published market coverage
| CFD group | Examples and advertised range | Market-page leverage ceiling |
|---|---|---|
| FX | 60+ pairs; EUR/USD, GBP/JPY, USD/JPY, AUD/USD and USD/CHF | 1:500Source 3Source 4 |
| Indices | 20+; S&P 500, Nasdaq 100, DAX 40, FTSE 100, Nikkei 225 and Hang Seng | 1:200Source 3Source 5 |
| Metals | Gold, silver, palladium and platinum against USD | 1:200Source 3Source 6 |
| Energy | WTI, Brent, natural gas and heating oil | 1:100Source 3 |
| Other commodities | The wider commodity range includes coffee, sugar, corn and copper | 1:100Source 3 |
| Shares | 130+; Apple, Nvidia, Tesla, Shell, LVMH and Airbus | 1:10Source 3Source 8 |
| Crypto | 30+; Bitcoin, Ethereum, Solana, XRP, Litecoin and Bitcoin Cash | 1:20Source 3Source 7 |
The agreement permits a broader maximum of up to 1:1,000, subject to asset class, retail or professional status and the company’s risk decisions. The lower market-page limits above should not be replaced by a universal 1:1,000 retail claim. Current account and symbol specifications control actual margin, sizes and availability.[13][3][2]
At a glance04
Trading platforms
| Platform | Company-described tools | Operating qualification |
|---|---|---|
| MetaTrader 4 | Nine timeframes, 30+ built-in indicators, one-click orders, partial closing, trailing stops and MQL4 Expert Advisors | Windows, macOS and mobile access are promoted; each device’s available functions still need to be checked.Source 9 |
| MetaTrader 5 | 21 timeframes, 80+ indicator claim, Depth of Market, Level II and MQL5 Expert Advisors | The broker markets desktop, web and mobile routes. Generic MT5 support for exchange instruments does not expand this CFD contract into exchange custody.Source 10Source 13 |
| MT5 trailing stop | The terminal adjusts a stop-loss as prices move favourably | MetaQuotes documents this as a running-platform function: closing that platform stops further updates, while the last submitted stop-loss remains.Source 26 |
Spreads, financing and account charges
Sections ↑Pricing & charges05
Average FX spreads published by EXQUIRE — pips
Pricing & charges06
Selected non-FX average spreads
| Symbol / quoted-price convention | Select | Privilege | Prestige | Alpha ECN |
|---|---|---|---|---|
| XAUUSD — USD price difference | 0.45 | 0.30 | 0.30 | 0.17Source 6 |
| XAGUSD — USD price difference | 0.06 | 0.06 | 0.06 | 0.03Source 6 |
| US500Cash — index price difference | 1.3 | 1.3 | 1.3 | 1.3Source 5 |
| US100Cash — index price difference | 2.3 | 2.3 | 2.3 | 2.3Source 5 |
| GER40Cash — index price difference | 3.5 | 3.5 | 3.5 | 3.5Source 5 |
| BTCUSD — USD price difference | 28.5 | 28.5 | 28.5 | 28.5Source 7 |
| ETHUSD — USD price difference | 2.5 | 2.5 | 2.5 | 2.5Source 7 |
| Apple — published share spread | 0.34 | 0.34 | 0.34 | 0.34Source 8 |
| NVIDIA — published share spread | 0.11 | 0.11 | 0.11 | 0.11Source 8 |
Pricing & charges07
Financing and swap-free conditions
| Condition | Contractual treatment |
|---|---|
| Ordinary overnight exposure | Swap depends on interest rates and the company’s fee. Rates can change; a position held for ten calendar days or longer may attract an increased rate beyond the website level.Source 13 |
| Discretionary swap-free window | The agreement describes 30 calendar days for major currency pairs and ten days for other eligible instruments, with exclusions and eligibility determined by the company.Source 13 |
| After the window | Swap or equivalent storage charges can be debited or credited. The current applicable rates and complete instrument exclusions are not established by the public account table.Source 13Source 2 |
| Withdrawal of privilege | Suspected abuse can lead to removal of swap-free status, recovery of waived swaps or reversal of affected profits. Swap-free is not a promise of permanently free financing.Source 13 |
Pricing & charges08
Cash inactivity fee and separate archive rule
| Trigger | Amount or consequence |
|---|---|
| Three consecutive months without trading | USD 10 equivalent per month, only while sufficient funds exist; the fee must not itself create a negative balance.Source 13 |
| 90 calendar days without trading and/or deposit or withdrawal activity, with balance no more than 500 account-currency units | The company may archive the account. This is a separate status rule from the trading-only monthly fee.Source 13 |
| Access after archive | An archived account can be restored for reporting, not resumed trading or deposits. The agreement permits a new account and transfer of the archived balance.Source 13 |
Other contractual costs include a 3% withdrawal charge where deposited money is subsequently withdrawn without trading after the deposit, extraordinary requested services such as hard-copy delivery, and currency conversion using a company-selected reasonable rate plus a possible mark-up. No universal conversion mark-up is established. The agreement does not normally pay interest on held funds.[13]
Orders, margin and execution
Sections ↑Specifications09
Published margin thresholds
| Contract account category | Margin call | Stop-out |
|---|---|---|
| Exquire Select Type | 40% of required margin | 20% of required marginSource 13 |
| Exquire Alpha ECN Type | 100% of required margin | 80% of required marginSource 13 |
| Privilege and Prestige | Not expressly mapped to either contractual type | Confirm the actual portal specificationSource 13Source 2 |
Specifications10
Order handling and controls
| Control | Documented behaviour |
|---|---|
| Order types | Market, buy/sell limits, buy/sell stops, stop-loss and take-profit are documented; the execution policy also describes trailing stops.Source 13Source 14 |
| Gaps and attached exits | Stop and stop-loss instructions can fill at the next available price. The contract permits removal of incompatible attached take-profit or stop-loss instructions when a pending stop activates.Source 13 |
| Confirmation | Sending an instruction does not establish a completed trade. Check the settlement confirmation and report a missing or incorrect confirmation immediately.Source 13 |
| Open positions and order limits | The company reserves limits on open positions and can refuse orders for margin, operational or compliance reasons. A fixed pending-order count, validity limit and stop-distance schedule are not publicly established here.Source 13 |
| Internal transfers | Moving funds between accounts can reduce source-account margin enough to close positions. Opposite exposures held in different accounts should not be assumed to cancel their financing obligations.Source 13 |
| Restricted strategies | Latency arbitrage and abusive cash-and-carry or reverse cash-and-carry strategies can trigger trade correction, profit reversal or termination. The latency clause adds an administration charge of 10% of deposited funds, capped at USD 200 equivalent.Source 13 |
The execution policy identifies Zecra Trading Ltd as principal and ordinarily the sole execution venue, while also allowing liquidity-provider transmission and back-to-back hedging arrangements. The website’s direct-liquidity language should be read with that contractual role. Its sub-30-millisecond marketing claim is not an independently measured fill-speed guarantee, and the contract disclaims guaranteed connection speed or continuity.[14][13][4]
Deposits, withdrawals and promotional credit
Sections ↑Process11
Payment routes and clocks
| Route | Published treatment | Timing |
|---|---|---|
| Visa and Mastercard deposits | No EXQUIRE deposit fee is advertised; issuer, conversion or provider charges may apply | Successful card deposits are usually immediate, subject to checks and provider delays.Source 11 |
| Neteller and Skrill | Listed deposit and withdrawal routes; use your own verified payment account | Provider and verification conditions apply; no universal arrival guarantee is established.Source 11Source 12Source 13 |
| Bank deposits | Wire transfer is listed; bank and intermediary charges can apply | Usually one to three business days.Source 11 |
| Withdrawals | Return to the original funding route where practicable; verified identity and available funds are required | Usually one to three business days for company processing, followed by provider or bank arrival time.Source 12Source 13 |
Withdrawal eligibility depends on available cash after open-position margin, pending transactions and account liabilities, not simply the displayed equity. The company can hold or return third-party payments, request source-of-funds evidence, delay suspicious or disputed withdrawals and apply return-to-source controls. A numerical universal bank-withdrawal minimum is not published in the reviewed terms. Trizone Services Ltd is the disclosed payment agent; it is not the CFD counterparty.[13][12][1]
Process12
Welcome Bonus — September 2026 terms
| Term | Documented condition |
|---|---|
| Eligibility | Eligible client using a newly opened account with no other bonus applied, who has not previously received this Offer, subject to verification and exclusions. Employees, partners and abusive associations are excluded.Source 16 |
| Initial deposit | 100% credit on the first USD 1,000 of the initial deposit. The USD 1 activation minimum belongs to this promotion, not a general account-opening minimum.Source 16 |
| Subsequent deposits | 50% credit on subsequent deposits of at least USD 300. Total bonus credit is capped at USD 6,000 per client.Source 16 |
| Withdrawable status | The bonus remains non-withdrawable credit, though it forms part of account equity. Cash-profit withdrawals remain subject to normal withdrawal and bonus-removal rules.Source 16 |
| Cash withdrawal or transfer | Bonus is removed in the same proportion as the cash withdrawn relative to available cash. Withdrawing all cash removes all bonus.Source 16 |
| Published example | Cash USD 2,500 plus bonus USD 1,500: a USD 1,250 cash withdrawal removes USD 750 bonus, leaving USD 1,250 cash and USD 750 bonus.Source 16 |
| Other restrictions | The company can discontinue the offer, investigate abuse, reverse affected profits and deduct specified investigation costs. Failure to respond to its emails for 15 days is one abuse condition, not a 15-day cash inactivity tariff.Source 16 |
Removing bonus reduces the equity supporting open positions, so a withdrawal may affect margin as well as the cash available. The bonus terms contain additional treatment for negative balances and positions supported only by credit. They do not promise that bonus equity can be withdrawn after a trading-volume target; the published credit itself is never withdrawable.[16][13]
Entity, client money and loss protection
Sections ↑Protections & eligibility13
Regulation and safeguards
| Item | Established scope |
|---|---|
| Contracting company | Zecra Trading Ltd, Seychelles company 8438710-1; the current agreement publishes Securities Dealer licence SD246.Source 13 |
| Independent regulator match | The current Seychelles FSA capital-markets directory lists ZECRA TRADING LTD with trade name EXQUIRE and exquire.com. That row establishes the firm/brand/domain match; the agreement supplies the licence number.Source 23Source 13 |
| Client money | The agreement provides segregated client-money arrangements with banks or payment service providers and permits pooled accounts while preserving clients’ beneficial interests. No current holding bank is named.Source 13 |
| Negative-balance protection | Section 14 caps normal, legitimate CFD trading losses at funds held in the relevant account and provides a reset to zero. It is account-level protection, with stated exclusions and an investigation process.Source 13 |
| Excluded liabilities | Fraud, wilful misconduct or abuse; chargebacks and reversed or unsettled deposits; unlawful activity and other non-CFD debts are not automatically covered. Protection may be withheld while suspected exclusions are investigated.Source 13 |
| Insurance or compensation | No current private-policy certificate, per-client insured cap or applicable compensation-fund entitlement was established for this contract. Cyprus payment processing does not establish Cyprus investment compensation.Source 1Source 13Source 15 |
Support, account records and complaints
Sections ↑Published contact routes
Customer supportEmail
Emergency dealing instructionsEmail
[email protected]Source 13
Scope Contractual fallback during technical difficulty; company execution and confirmation are required
Formal complaintEmail
A verified general support-hours schedule was not established. The complaint policy’s business-day definition is not a promise of live trading-desk coverage.
Process14
Operational support and access
| Need | Documented procedure |
|---|---|
| Platform outage | Section 4.7 permits instructions from the registered email during the trading hours specified in the platform. Identity and instruction checks apply; an email is effective only when the company records, executes and confirms it. Delays or refusal remain possible.Source 13 |
| Suspected unauthorised access | Contact the company immediately to block the platform and request a new password. Blocking access does not itself remove existing positions or orders: give specific instructions about them.Source 13 |
| Statements and trade records | Trade confirmations are normally available immediately after execution; account statements normally update each business day for the previous day. The platform permits report printing; hard copies require a specific request and can incur charges.Source 13 |
| Corrections and later access | Report errors or missing confirmations immediately. Archived accounts can be restored for reports only. A particular download format, local tax statement or indefinite post-closure self-service access is not established.Source 13 |
Process15
Complaint and escalation clocks
| Stage | Published process |
|---|---|
| Company submission | First contact support; submit a formal unresolved complaint to [email protected] with account details, events, supporting records and any representative’s written authority.Source 17 |
| Company acknowledgement | Within two working days.Source 17 |
| Company outcome | The policy sets a usual 21-working-day period from acknowledgement and allows complex investigations to extend to 90 business days with reasons. This is not an unconditional 21-day completion promise.Source 17 |
| FSA escalation threshold | The current FSA guidelines require first raising the complaint with the licensee and allowing 21 business days from receipt. This regulator clock is distinct from the company policy’s acknowledgement-based wording.Source 25 |
| FSA submission | Use the official form and [email protected], or submit by post/in person. Provide the agreement, identity, payment/trading evidence and earlier correspondence.Source 24Source 25 |
| FSA handling | The FSA aims to respond within 30 business days of receipt and can extend with an explanation. Its administrative complaint role does not guarantee compensation or replace adjudication of every commercial dispute.Source 25 |
Automation, account authority and additional services
Sections ↑At a glance16
Tools and delegated authority
| Service | Documented scope |
|---|---|
| Expert Advisors and hosting | MT4/MQL4 and MT5/MQL5 tools are promoted. The contract contemplates third-party Expert Advisors and MetaTrader Hosting, with the user responsible for their outputs, reliability and losses.Source 9Source 10Source 13 |
| Limits on software use | The firm can suspend or terminate an account where software or plugins threaten platform stability, reliability or security. EA availability does not authorise latency arbitrage or other prohibited conduct.Source 13 |
| Third-party authority | The agreement permits an approved power of attorney and requires written changes or revocation.Source 13 |
Company, operating model and related roles
Sections ↑EXQUIRE is the trading brand of Zecra Trading Ltd. The company markets a multiasset MetaTrader service with direct-liquidity language, while its September 2026 execution and conflicts policies explicitly contemplate principal dealing, internalisation, liquidity-provider hedging and associated pricing and remuneration conflicts. Its public company pages describe the service but do not establish an audited financial scale, a founding date or a named ultimate ownership breakdown.[1][20][21][14][19]
At a glance17
Company details and document context
| Item | Verified or attributed detail |
|---|---|
| Address sources | The website states F20, 1st Floor, Eden Plaza, Eden Island. The current FSA entry lists Office B2, 3rd Floor, Azores Building, Ile du Port, Mahé. The two current sources differ; neither has been silently substituted for the other.Source 1Source 23 |
| Payment agent | Trizone Services Ltd, Cyprus HE 435988, processes payments for Zecra and expressly does not provide the investment or trading service.Source 1Source 13 |
| Current legal set | The linked client, execution, conflicts, risk, complaints and welcome-bonus documents are dated September 2026. No dated customer migration or rebrand notice was established in the inspected company materials.Source 13Source 14Source 19Source 15Source 17Source 16Source 20 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Zecra Trading Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services AuthoritySD246 | Authorised | Checked 20 Oct 2026The current FSA capital-markets directory independently matches ZECRA TRADING LTD, the EXQUIRE trade name and exquire.com. Licence number SD246 is printed in the current company agreement; it is not displayed in the inspected directory row.Source 23Source 13 |
Sources & further reading
- EXQUIRE — current offer and legal footer EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Account Types — Select, Privilege, Prestige and Alpha ECN EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Markets and instruments — product groups and leverage EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Forex CFDs — published average spread comparison EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Index CFDs — published average spreads EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Commodity and metal CFDs — published average spreads EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Crypto CFDs — published average spreads EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Share CFDs — published average spreads EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- MetaTrader 4 — EXQUIRE platform offer EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- MetaTrader 5 — EXQUIRE platform offer EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Deposits — payment methods and processing EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Withdrawals — processing, verification and payment routes EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Client Service Agreement — September 2026 EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Order Execution Policy — September 2026 EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Risk Disclosure Policy — September 2026 EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Welcome Bonus Terms — September 2026 EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Complaints Handling Policy — September 2026 EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Privacy Policy — retention and data handling EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Conflicts of Interest Policy — September 2026 EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- About EXQUIRE EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Why EXQUIRE — company service description EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Contact EXQUIRE — customer support EXQUIRE / Zecra Trading Ltd · Accessed 20 Oct 2026
- Regulated entities — capital markets, ZECRA TRADING LTD entry Financial Services Authority, Seychelles · Accessed 20 Oct 2026
- Complaint handling — formal submission channels Financial Services Authority, Seychelles · Accessed 20 Oct 2026
- Complaints Handling Guidelines — version 2, 15 September 2025 Financial Services Authority, Seychelles · Accessed 20 Oct 2026
- MetaTrader 5 Help — trailing stop operation and persistence MetaQuotes · Accessed 20 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.