Accounts and eligibility
Sections ↑This profile covers DecodeFX’s international offer under Decode Global Limited in Vanuatu. The Australian company has a separate legal identity and licence scope. The international website excludes Australian residents, so its offshore trading conditions should not be treated as an Australian retail account.[2]
Reference table01
Compare the current account choices
| Attribute | STD | PRO | CENT |
|---|---|---|---|
| Minimum deposit | USD 100 | USD 100 | USD 1Source 20 |
| Advertised spread floor | 0.9 pip | 0.0 pips | 1.7 pipsSource 1 |
| Published transaction fee | None | “$7” per standard lot; side unspecified | NoneSource 1 |
| Account base currencies | USD, EUR, GBP, SGD, AUD and others | USD, EUR, GBP, SGD, AUD and others | Currency field is blank in the current comparisonSource 1 |
| Maximum headline leverage | 1:2000 | 1:2000 | 1:2000Source 1 |
| Listed access | DecodeFX App, MT4, MT5, API | DecodeFX App, MT4, MT5, API | DecodeFX App, MT4, MT5, APISource 1 |
Process02
Opening a live or practice account
| Step | What is required |
|---|---|
| Register | Provide name, residence, email and phone; verify the email and complete the client profile.Source 18 |
| Identity review | Upload a clear government-issued photo ID. The broker reviews the submission before confirming the account.Source 18 |
| Choose the funding route | The account minimum does not override a higher processor threshold; the help centre requires at least USD 100 for USDT deposits and withdrawals.Source 22 |
| Demo setup | The demo form allows selection of account currency, leverage and virtual starting balance, followed by email verification.Source 19 |
| Excluded residences | The international footer lists the United States, Australia, Canada and North Korea; other acceptance remains subject to local restrictions.Source 2 |
Markets and contract specifications
Sections ↑Specifications03
Current symbol-level trading limits
| Market / example | Published maximum leverage | Maximum order in listed lots |
|---|---|---|
| Major FX — EUR/USD, GBP/USD, USD/JPY | 1:2000 | 100Source 6 |
| Selected SGD crosses | 1:200 | 100Source 6 |
| NOK/SEK crosses and USD/MXN | 1:20 | 100Source 6 |
| Gold / silver — XAUUSD, XAUEUR, XAGUSD | 1:2000 | 50Source 7 |
| Palladium / platinum — XPDUSD, XPTUSD | 1:100 | 50Source 7 |
| Oil — USOIL, UKOIL | 1:200 | 10Source 8 |
| Indices — NAS100, SPX500, DAX40 | 1:100 | 100Source 9 |
| Bitcoin / Ether — BTCUSD, ETHUSD | 1:100 | 50Source 10 |
| Other listed crypto CFDs | 1:50 | 100Source 10 |
The facts04
Product access and sessions
| Measure | Value | Context |
|---|---|---|
| Share exposure | Microsoft, Apple, Amazon, NVIDIA and other stock CFDs are listed. | The product page describes leveraged price exposure without ownership of the underlying shares.Source 11 |
| FX hours | The symbol table gives Monday–Thursday 00:02–23:58 and a Friday 23:55 close. | Its table does not state the time zone; use the server specification and holiday notice before relying on those times.Source 6 |
| Crypto weekends | Crypto trading includes weekend sessions with a short daily break. | The published weekend window is 00:05–23:55; the page does not identify its time zone.Source 10 |
| Contract size and minimum order | MT4/MT5 Market Watch → right-click symbol → Specification. | The current help article directs clients there for the product-specific minimum and maximum volume.Source 28 |
Pricing, holding charges and account fees
Sections ↑Pricing & charges05
How to interpret the published prices
| Cost component | Practical interpretation |
|---|---|
| Overnight funding | The linked PDS describes swap credits or charges on positions kept past rollover; current symbol settings supply the applicable rate.Source 5 |
| Platform charge | The current help article states MT4 and MT5 are free to download and install; that does not remove the account’s trading costs.Source 32 |
| Currency conversion | Funding in a currency different from the trading account is converted at the applicable rate; processor costs may also apply.Source 23 |
| Inactivity | No numeric public dormancy-fee or automatic deactivation schedule was established.Source 4Source 2 |
Platforms, order handling and margin
Sections ↑Platforms & products06
Trading access
| Platform or facility | Published access and use |
|---|---|
| DecodeFX App | Mobile access combines quotes, orders, account administration and funding.Source 12 |
| MetaTrader 4 | Desktop, web and mobile access; the platform page describes charting and automated trading capabilities.Source 13 |
| MetaTrader 5 | Desktop, web and mobile access with additional analytical and order functions.Source 14 |
| API | Listed on the account comparison; public pricing and eligibility for a particular integration are not specified there.Source 1 |
The facts07
Margin and order controls
| Measure | Value | Context |
|---|---|---|
| Stop-out discrepancy | The product tables show 30%; the current help article says 50%. | Confirm the account’s operative server threshold before trading. Treat neither percentage as a guarantee of the price at which a position will close.Source 6Source 27 |
| MT4 negative balances | Protection is not automatic and is reviewed case by case. | This specific current help statement limits the broader account-page protection wording.Source 26 |
| Order entry during an outage | The linked agreement accepts instructions only through the trading platform; phone and other order channels are excluded. | Support availability does not establish emergency dealing authority.Source 4 |
| Duration | Positions may remain open unless their product expires. | Financing, margin and the broker’s closure rights still matter while exposure remains open.Source 30 |
Deposits, withdrawals and available cash
Sections ↑Regional comparison08
Payment options differ by residence
| Region | Methods in the current help article |
|---|---|
| China | UnionPay, WeChat Pay, USDT and the named Emergency Deposit route.Source 21 |
| Indonesia | USD wire, FasaPay, PayTrust and USDT.Source 21 |
| Malaysia / Vietnam | USD wire, PayTrust and USDT.Source 21 |
| Philippines | USD wire, Dragonpay and USDT.Source 21 |
| Thailand | USD wire, Paypaid and USDT.Source 21 |
| Other supported regions | USD wire and USDT; the client portal gives the actual available list.Source 21 |
Pricing & charges09
Published withdrawal fees
| Method | Broker help-centre charge |
|---|---|
| UnionPay / WeChat Pay | 1.5%Source 22 |
| PayTrust / Paypaid | 1.5%Source 22 |
| Dragonpay | 2%Source 22 |
| FasaPay | 0%Source 22 |
| USD wire | 0%; 1% handling charge for cross-currency withdrawalsSource 22 |
| USDT | 10 USDT gas fee; the article says “per lot” without defining that unitSource 22 |
Process10
Withdrawal procedure and timing
| Item | Practical rule |
|---|---|
| Request | Client portal → Money → Withdraw → method, currency and amount → submit and follow the payment prompts.Source 24 |
| Bank wire | 3–7 working days.Source 25 |
| Crypto | Published as immediate after approval, not immediately after the withdrawal request.Source 25 |
| Third-party gateways | Typically within 24 hours after approval.Source 25 |
| Ownership | Payments must come from the account holder.Source 4 |
| Withdrawable balance | Agreement §17.4 allows retention for open-position losses, margin, liabilities, disputes or legal obligations. A positive balance alone is not the payable amount.Source 4 |
Entity scope and client protection
Sections ↑The facts11
What the legal documents establish
| Measure | Value | Context |
|---|---|---|
| Vanuatu firm match | The current VFSC list shows Decode Global Limited, 700415, active in Classes A, B and C. | The listing establishes the named firm’s regulatory status, not the outcome of individual trades.Source 34 |
| Australian scope | The Australian licence claim belongs to Decode Capital Pty Ltd. | It does not extend that company’s client arrangements to the international Vanuatu agreement.Source 2 |
| Client money | The agreement describes client money held separately on trust. | It also permits debts and negative balances to be offset across accounts.Source 4 |
| Insurance claim | PDS §9.5 describes company insurance for certain counterparty deficits and employee/director fraud scenarios. | It states that inadequate cover or an insurer’s failure could leave the company unable to pay. No current policy certificate, insurer name or per-client/aggregate limit was established.Source 5 |
Support, outages and complaints
Sections ↑Current support channels
Customer supportEmail
[email protected]Source 29
Scope Account and trading-support enquiries
Hours 24/7 in the current help article
Help centreWebsite
Contact form and live chatWebsite
https://decodefx.com/company/contact-us/Source 16
Scope Website form and the linked live-chat service
Process12
Escalating a problem
| Situation | Action or stated process |
|---|---|
| Unable to trade | Notify support and preserve order IDs, times and platform logs; platform-only order entry still applies.Source 4 |
| Formal complaint | The currently linked PDS provides acknowledgment within five business days and seeks a written resolution within 45 days.Source 5 |
| Security of access | Managers must use their own approved MAM credentials.Source 4 |
Research tools, managed access and promotions
Sections ↑Availability13
Additional services
| Service | Practical scope |
|---|---|
| Trading Central | The site offers external market-analysis tools and trading ideas. They are research aids, not a promise of profitable execution.Source 15 |
| Autochartist | The current help article directs MT4 users to Navigator → Scripts.Source 31 |
| Managed trading | The linked agreement supports authorised-person access through the broker’s multi-account facility. The client remains responsible for the agent’s actions.Source 4 |
| Revoking authority | Agreement §4.2 requires signed written notice received by the broker. It does not establish automatic liquidation of existing positions.Source 4 |
| Introducing brokers | The programme remunerates referrals according to introduced clients’ trading volume. Such rebates are partner compensation, not a cash yield on a client deposit.Source 33 |
The facts14
Historical reward offers
| Measure | Value | Context |
|---|---|---|
| Daily Interest Reward | The public PDF specifies a campaign ending 31 March 2023. | Its trading credits required conditions before conversion to cash. It is not treated here as a currently available interest-bearing account or deposit guarantee.Source 17 |
Brand, legal issuer and document continuity
Sections ↑The facts15
How the current brand relates to its documents
| Measure | Value | Context |
|---|---|---|
| Document dates | The present legal library links Terms and Conditions and a PDS dated 21 June 2021. | Their continued publication is recorded; that date is not presented as a fresh 2026 contract revision.Source 5Source 2 |
| Entity migrations | No public instruction transferring existing balances, orders or complaint rights to a new entity was established. | A client-specific transfer notice would need to identify the receiving legal entity and effective date.Source 3 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Decode Global Limited
VanuatuSource 2
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Vanuatu Financial Services Commission700415 | Authorised | Checked 12 Oct 2026Current official list: active, Classes A, B and C.Source 34 |
Decode Capital Pty Ltd
AustraliaSource 2
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Australian Securities and Investments Commission246796 | Not verified | Checked 12 Oct 2026Company gives ACN 066 066 911 and AFSL 246796. Current individual ASIC licence status was not independently obtained. Separate from the Vanuatu issuer.Source 2 |
Sources & further reading
- Current STD, PRO and CENT account comparison DecodeFX · Accessed 12 Oct 2026
- Current legal library and named entities DecodeFX · Accessed 12 Oct 2026
- Company background and service scope DecodeFX · Accessed 12 Oct 2026
- Currently linked Terms and Conditions — 21 June 2021 DecodeFX · Accessed 12 Oct 2026
- Currently linked Product Disclosure Statement — 21 June 2021 DecodeFX · Accessed 12 Oct 2026
- Forex symbol specification DecodeFX · Accessed 12 Oct 2026
- Precious metals symbol specification DecodeFX · Accessed 12 Oct 2026
- Energy CFD specification DecodeFX · Accessed 12 Oct 2026
- Index CFD specification DecodeFX · Accessed 12 Oct 2026
- Cryptocurrency CFD specification DecodeFX · Accessed 12 Oct 2026
- Stock CFD page DecodeFX · Accessed 12 Oct 2026
- DecodeFX App DecodeFX · Accessed 12 Oct 2026
- MetaTrader 4 access DecodeFX · Accessed 12 Oct 2026
- MetaTrader 5 access DecodeFX · Accessed 12 Oct 2026
- Trading Central tools DecodeFX · Accessed 12 Oct 2026
- Current customer contact page DecodeFX · Accessed 12 Oct 2026
- Daily Interest Reward terms — campaign ended 31 March 2023 DecodeFX · Accessed 12 Oct 2026
- Opening a live account DecodeFX · Accessed 12 Oct 2026
- Opening a demo account DecodeFX · Accessed 12 Oct 2026
- Deposit minima by account DecodeFX · Accessed 12 Oct 2026
- Payment methods by region DecodeFX · Accessed 12 Oct 2026
- Current deposit and withdrawal fee schedule DecodeFX · Accessed 12 Oct 2026
- Deposit currency conversion DecodeFX · Accessed 12 Oct 2026
- How to request a withdrawal DecodeFX · Accessed 12 Oct 2026
- Withdrawal processing times DecodeFX · Accessed 12 Oct 2026
- Negative-balance protection on MT4 DecodeFX · Accessed 12 Oct 2026
- Current help article on stop-out DecodeFX · Accessed 12 Oct 2026
- Where to check minimum and maximum order sizes DecodeFX · Accessed 12 Oct 2026
- Current support hours DecodeFX · Accessed 12 Oct 2026
- Position duration and product expiry DecodeFX · Accessed 12 Oct 2026
- Autochartist access through the dashboard DecodeFX · Accessed 12 Oct 2026
- MT4 and MT5 platform charges DecodeFX · Accessed 12 Oct 2026
- Introducing-broker model DecodeFX · Accessed 12 Oct 2026
- Current financial dealer list — Decode Global Limited Vanuatu Financial Services Commission · Accessed 12 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.