CAPEX.com: international CFD accounts, conversion fees and bonus conditions

The account page separates its USD 100 opening minimum from three larger package thresholds. Package differences focus on representative access, video resources and research; the page does not supply a complete instrument-by-instrument spread tariff.[3]

This profile covers KW Investments Ltd’s Seychelles route. The site excludes residents of the EU, Japan, Canada and the USA, and also names Spain separately. An international brand does not imply acceptance in every country or transfer of another group entity’s protections.[2]

View full spreads & trading costs

The trading-condition page is the instrument selector for pricing. Its public text did not expose a complete current EUR/USD spread-and-commission quotation. No minimum-spread headline is converted here into an expected round-trip cost. The order-entry guide says charges are displayed in the deal window before sending an order.[4]

The currently linked fee schedule gives swap-free grace periods of five nights for major FX, three for minor FX/metals/crypto, two for exotics/indices, and four for energies/commodities/ETFs/shares. Standard overnight fees follow. The October 2025 agreement instead describes ten days: the documents conflict, so the assigned account’s written charging basis needs confirmation.[17][16]

The agreement allows zero-balance accounts to be archived after two inactive months, with restoration through support. Its inactivity definition includes trading, position changes and deposits, whereas the fee schedule uses orders. Dormancy and fee accrual are separate.[16]

The October 2025 agreement calls KW principal and sole execution venue; the linked November 2022 risk notice instead describes third-party execution. These conflict, so the public documents do not establish one consistent execution model.[16][18]

The deal ticket supports buy/sell amount selection and optional stop-loss/take-profit. Orders can be entered in demo as well as live interfaces; the help guide shows desktop and mobile workflows. A displayed order is not a guarantee of execution at the requested price.[31]

Help guidance gives a 100% margin-call threshold and 20% stop-out. Positions close in opening order, first in first out, until funds recover sufficiently. These are account-risk controls, not guaranteed exit prices.[30]

The margin policy lists instrument ceilings, including major FX 1:300, gold 1:200, minor commodities 1:150 and shares 1:10. Margin can change; corporate events may prompt leverage reductions. It promises negative-balance protection to all clients of this route, meaning losses are capped at amounts invested. This is distinct from a guaranteed stop.[19]

At futures rollover, pending entry/stop/take-profit orders adjust point-for-point for the contract-price difference. Open positions receive the corresponding debit or credit at 21:00 GMT, plus a spread-equivalent charge. Closing before the rollover avoids that adjustment; holding through it changes both the contract reference and account cash.[32]

The risk notice warns that connectivity and system faults may prevent execution, amendment or closing. If order status is uncertain, an additional submission can create duplicate exposure. The published brokerage contact is an escalation route; no guaranteed outage execution service or response time is established.[18]

Withdrawals return to the original same-name funding source and require funds free of margin or debt. With open positions, withdrawal must not reduce margin level below 200%. Additional requested verification must arrive within five business days. The contract gives no fixed settlement guarantee; provider processing follows approval.[16]

The product page advertises zero broker deposit/withdrawal commissions, while excluding bank and payment-provider costs. This does not override the separate small-withdrawal charge allocation in the fee schedule or conversion on eligible account entries.[5]

CAPEX describes segregated client-bank accounts. Segregation separates client funds from company money; it is not evidence of private insurance or a guaranteed insolvency payout.[24]

The risk notice warns that a bank or other custodian’s failure can affect recovery, including where funds are held outside Seychelles.[18]

Password recovery uses the registered email through WebTrader’s reset function. Existing users can change credentials under My Profile. CAPEX says its representatives never request an account password. No fixed post-reset withdrawal-hold period is specified in the inspected guidance.[25]

WebTrader’s Account Statement shows charged overnight fees; prospective charges appear with instrument/order information. This provides a record for reconciling financing, without establishing a country-specific tax certificate or a particular downloadable file format.[29]

The help centre’s department schedule is later than the shorter hours repeated on the account page. These are published service windows, not measured response times.[26]

Submit a complaint form to [email protected]. The February 2025 procedure targets acknowledgement within two business days and a response within 21; an explained extension cannot exceed 90 business days. Keep the unique reference number. Unresolved cases may be raised through the FSA complaint-handling page or [email protected].[23]

Trading Central provides technical scenarios, pivots, support/resistance and release timestamps. These are research inputs; forecasts do not guarantee results. The published examples cover intraday bias, alternatives to the preferred scenario and technical price levels.[14]

The homepage promotes a CAPEX/Devexa AI initiative. The inspected material does not establish account permissions or authority for that service to place trades or move money autonomously.[1]

The first-trades campaign offers up to three qualifying losing trades and cashback capped at the first deposit, maximum USD 1,000. It is for verified clients who have never funded, reside in selected countries and were introduced by a partner. Notify support and the representative within 24 hours of closing each relevant trade. Cashback is non-withdrawable bonus subject to the separate turnover policy; it is not a cash refund that removes trading risk.[21]

The referral campaign uses a different cash-bonus formula: up to 50% of a friend’s deposit if the referrer has never funded, or 100% if previously funded, capped at USD 1,000 per friend. The new friend must verify, deposit at least USD 100 and open ten trades. Selected-country and partner-introduction conditions apply. The document calls it cash but does not establish unconditional immediate withdrawal; written campaign allocation matters.[22]

The FSA directory associates KW Investments Ltd with capex.com and clicktrades.com. They share this dealer identity.[33]

Current disclosures identify NAGA Markets Europe Ltd and NAGA Global (CY) Ltd as other group entities. Those names do not establish automatic migration of KW clients, balances or positions, or replacement of this Seychelles contract with a Cyprus one.[2]

The legal index currently links an October 2025 agreement, October 2023 cost schedule and November 2022 risk/margin documents. Index version labels differ from some PDF headings. The substantive dates above identify the actual linked documents, and unresolved differences are retained where they change account costs.[15]