Account tiers and client scope
Sections ↑AXIA Trade, also presented as AXIA Investments, markets five CFD account tiers. The main differences are required funding, advertised spread floors, leverage and access to managers, research and education. The account-card figures below are headline conditions; the spread is not an observed average or the complete cost of a trade.[2]
Published account-card terms
The Seychelles website excludes the EEA, United States and British Columbia, Canada. It identifies Smarttool Trading SC Limited as the operating firm. Eligibility depends on the customer’s residence and actual account agreement; the international website does not establish authorisation in each country from which it can be read.[1]
The July agreement additionally lists Japan, Australia and Israel among restricted jurisdictions.[8]
Markets, devices and platform differences
Sections ↑The site advertises more than 600 assets, including currency pairs, stocks, indices, commodities and cryptocurrencies, with local Arab-stock references in its navigation. Its own disclosure states that CFD holders receive no ownership rights in the underlying asset. A stock label therefore does not establish a transferable shareholding, voting rights or an investment-custody account.[1]
Advertised platform routes
| Measure | Value | Context |
|---|---|---|
| AXIA Trader Web | Browser-based dealing and a demo environment are presented on the dedicated platform page. | Source 3 |
| AXIA mobile application | The same page links an app download and describes smartphone/tablet access, market data and trade management. | Source 3 |
| MetaTrader 5 | A dedicated MT5 section links a desktop installer; availability still depends on the account and its assigned server. | Source 3 |
The support FAQ also mentions MetaTrader 4, but the dedicated platform catalogue presents Web, mobile and MT5. A corresponding current MT4 download and server entitlement were not established. Platform names alone do not prove that an account has identical symbols, reports, automation permissions or order controls on every interface.[4][3]
Commissions, financing and dormant accounts
Sections ↑Trading and holding costs
| Item | Published terms and scope |
|---|---|
| Round commission | The commission document defines a charge for the opening-and-closing cycle, taken when the position closes, with a USD 1 minimum. Its FX formula uses lots × contract size × USD conversion rate × commission percentage. The 0.01% examples are illustrations, not a current universal tariff; actual percentages are in each instrument’s platform information.Source 10 |
| Overnight timing | The July fees policy places overnight charging at 00:00 GMT+2, without daylight saving, with a Friday triple charge. Its initial exemption ends on day eight after the first position opens. The February commission document instead references 23:59 KSA; the applicable clock needs confirmation.Source 9Source 10 |
| Rollover | Expiry or weak contract liquidity can trigger commodity/index rollover. The separate policy includes closing and reopening spread costs, overnight charges and a price-difference adjustment. That adjustment is calculated in the instrument currency and converted to the account currency at the current market rate. Closing before the published rollover avoids carrying the position into the replacement contract.Source 11 |
| Islamic status | Islamic status is discretionary; administrative fees may apply immediately or later. Revocation can produce standard-account adjustments and debit liability.Source 8 |
Inactivity means no new deposit, withdrawal, opening or closing transaction; an untouched open trade does not reset the clock.[9]
Monthly inactivity and dormancy charges
Margin, orders and outage instructions
Sections ↑Execution and margin controls
| Item | Published terms and scope |
|---|---|
| Margin and stop-out | Margin level is equity divided by required margin. The margin policy sets the call level at 100% and permits restrictions on new positions below that point. At stop-out, positions may close automatically without prior notice; the company is not obliged to issue a warning. The published 20% account-card threshold does not guarantee the final price achieved during a gap.Source 12Source 2 |
| Instruction status | The risk document allows one instruction in the queue at a time. Closing a ticket window does not cancel an instruction already transmitted; repeating a request without confirmation risks a second trade. Connectivity failures can prevent execution, and displayed prices can differ from the rate at which a trade is completed.Source 19 |
| Pending orders and outage dealing | Unspecified pending-order expiry is indefinite; changing expiry requires cancellation and replacement. FX/CFD positions cannot transfer to another broker. Phone orders are allowed only when the platform is inoperative; desk hours/authentication are unspecified.Source 8 |
Funding methods, withdrawal charges and credits
Sections ↑The FAQ lists cards, bank transfers and online payment methods, with the available choices determined by region. It describes immediate card/e-wallet credit and three-to-five-business-day bank deposits. For withdrawals, its three-to-five-business-day minimum begins after processing and compliance, with possible additional wire-delivery time. This is distinct from the firm’s internal request-processing period.[4]
Cash-withdrawal conditions
| Measure | Value | Context |
|---|---|---|
| Minimum | USD 100 / SAR 375 / KWD 30 / EUR 90. | Source 9 |
| Standard charge | USD 15 through USD 1,000; 1.5% above USD 1,000. | Source 9 |
| Additional circumstance | The policy reserves a USD 100 charge for no/one-position activity, inadequate verification or specified refunds. | Source 9 |
| Deposit fee | No company deposit fee stated; payment-provider charges remain separate. | Source 9 |
| Internal processing | Within five business days subject to checks; own-name/original-source payments. Open positions limit withdrawal to 80% of eligible balance. | Source 8 |
The September credit policy’s general ceiling is 50% of deposit or USD 5,000, whichever is lower; allocation is discretionary. Credit and conditional profit are distinct from deposited cash. Profit calculations occur at the end of the applicable period.[13]
Credit qualification rules
| Credit type | Turnover and cash-release conditions |
|---|---|
| Deposit credit | Opening-leg turnover of credit ×50,000 within 60 days; credit above 50% of deposit requires ×100,000. Eligible profit release is proportionate.Source 13 |
| Special credit | Non-withdrawable credit; proportionate profits require opening turnover ×100,000 within 60 days.Source 13 |
| Recovery / unclassified temporary credit | Non-cash. Within 30 days: opening turnover ×100,000, own deposits at least equal to credit, then further profits after depositing. Eligible profit share follows own deposits/combined capital.Source 13 |
| Withdrawal, transfer or expiry | Credit and related profits can be removed; internal transfers cancel credit. Reduced margin can cause stop-out.Source 13 |
Closure requires seven business days’ written notice, position settlement and payment of liabilities; remaining cash follows the contractual return process.[8]
Regulation and protection boundaries
Sections ↑The FSA directory matches Smarttool Trading SC Limited, AXIA.Trade and axiainvestments.com. It lists Office 6 (Bird), Abis 2, Abis Centre, while the current website gives F20 Eden Plaza.[20][2]
Smarttool’s company document identifies registration 8424753-1 and licence SD034. The current account page repeats SD034 and F20, first floor, Eden Plaza; the FSA entry corroborates the dealer/domain but not that address.[18][2][20]
Client-money protection
| Item | Published terms and scope |
|---|---|
| Custody | The risk disclosure describes segregated client accounts at financial institutions that may be outside the customer’s home jurisdiction. It also describes omnibus holdings and the risk of only an unsecured recovery claim if an institution fails. Segregation does not establish reimbursement for every loss.Source 19 |
| Negative balances | Negative-balance protection operates across subaccounts, allowing transfers and conversion charges to cover deficits. The contract retains hedging/abuse exceptions.Source 8 |
| Compensation wording | The legal-page heading refers to an investor compensation fund, but the inspected index and linked documents do not establish a named scheme, current insurance certificate, per-client limit, shared aggregate or claim eligibility. The heading alone cannot support a compensation entitlement.Source 5 |
Verification, contacts and complaints
Sections ↑The AML/KYC policy requires identity and address evidence, checks beneficial owners and authorised representatives of companies, and permits further documentation during the relationship. Politically exposed customers can require enhanced checks and source-of-funds evidence. It expressly excludes cash, cash-related deposits and cryptocurrency transactions; crypto-CFD trading is not proof of crypto funding availability.[17]
Published service channels
Scope Smarttool customer service; formal complaints require the English complaint form.
Scope Official document footer; no dedicated outage-desk schedule established.
Scope Registered company contact; separate from the Cyprus-code telephone in the company PDF.
The English complaint form and supporting evidence must be emailed to support; telephone/chat contacts are not formal submissions. The stated acknowledgement is two business days, with a target investigation result within 21 business days and an outer 90-business-day period depending on complexity and cooperation. The policy can close an investigation if the customer does not respond within 90 business days from submission. Legal-action rights remain unaffected.[16]
The contract retains records for at least five years after termination; availability on request is discretionary, not guaranteed permanent portal access.[8]
Copy trading, alerts and research authority
Sections ↑Copying and alerts
| Item | Published terms and scope |
|---|---|
| Social trading | Social trading uses third-party services including PandaTS Cooma. A subscription authorises automatic replication without further approval for each trade. Deactivating it closes all positions generated by that subscription. Standard trade fees apply; execution times, prices and outcomes can differ from the lead account. Manual changes can further change the result, and unsupported countries or IP locations can interrupt availability.Source 14 |
| Trading Alerts | The separate alert service distributes third-party research, including Trading Central, rather than granting discretionary account management. Its February terms require an approved Gold-or-higher account with an active balance, activated through the account manager. Customers can unsubscribe without charge. SMS, push and other delivery depend on device permissions and working communication channels; alerts are not personalised advice.Source 15 |
Brand, payment agent and document versions
Sections ↑AXIA Trade, AXIA Investments and AXIA.Trade are treated as the same broker identity here. The website separately names Cyprus-registered Marketvalley Limited, HE415749, as payment agent for Smarttool. Its Cyprus incorporation and payment role do not establish that the trading account contracts with a CySEC-regulated broker.[1]
- Headquarters
- Seychelles contracting entity
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Smarttool Trading SC Limited
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services Authority of SeychellesSD034 | Authorised | Checked 29 Oct 2026The FSA directory freshly matches the dealer and official brand/domain. The licence number is company-published; this directory view does not display the number.Source 18Source 20 |
Sources & further reading
- AXIA current retail website Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Account types, current official page Smarttool Trading SC Limited / AXIA · Accessed 29 Oct 2026
- AXIA Web, mobile and MT5 platforms Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Support centre and funding FAQ Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Current legal-document index Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Currency-pair market description Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Commodity market description Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Client Agreement, 16 July 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- General Fees Policy, 2 July 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Commissions Policy, 26 February 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Commodity and Index Rollover, 26 February 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Margin Information, 17 February 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Trading Bonus/Credits Policy, 30 September 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Social Trading Terms, 3 December 2025 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Trading Alerts terms, 17 February 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Complaint Procedure, 17 February 2026 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- AML and KYC policy, 3 December 2025 Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Company information Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Current Risk Disclosure Smarttool Trading SC Limited / AXIA · Accessed 18 Oct 2026
- Seychelles FSA capital-markets directory Seychelles Financial Services Authority · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.