Arrow Trade: MT5 accounts, funding controls and published terms

Arrow Trade publishes a Mauritius retail trading route using MetaTrader 5. Its portal handles account requests and verification separately from trading. The public account description does not give a minimum deposit, account-currency list or numerical spread schedule; each belongs to the terms supplied for the applicant’s account.[4]

An existing client can request another trading account through the portal’s wallet area, subject to the options and approvals displayed for that profile. Account labels and leverage ceilings should be read together with the actual agreement; a higher-tier name does not by itself establish lower total cost.[4]

Eligibility depends on residence and the account’s legal terms. The FAQ confirms English and Arabic website support and an Arabic portal language option; some policy text remains in English. It does not establish that every country can open an account.[21]

The legal landing page supplies risk, privacy and AML policies and directs applicants to the agreement provided for their account. A complete publicly accessible client agreement was not located there. Consequently, a marketing page cannot resolve unspecified commission, close-out or protection conditions.[3]

View full spreads & trading costs

The website organises markets into forex, indices, commodities, share CFDs and cryptocurrency pairs. Its live-feed area is labelled indicative. The individual market guides explicitly describe their symbols as learning examples, so the list below records the published coverage without presenting every example as a confirmed tradeable contract.[25]

The risk disclosure identifies CFDs as contracts for price differences, without ownership or voting rights in the underlying asset. It describes an over-the-counter price relationship. A gold CFD therefore does not provide stored bullion, and a share CFD does not make the client a shareholder.[18]

The FAQ does not promise zero inactivity charges; it refers to the account agreement for the trigger and calculation. An inactivity fee, an archived trading account and voluntary account deletion are different events. No automatic dormancy or reactivation rule was established by the reviewed public material.[21]

Profit, loss, margin and charges in a currency different from the account currency may require conversion. The risk disclosure explains the resulting exchange-rate exposure but supplies no fixed conversion markup. Neither the website’s quoted currency pair nor a payment-method logo establishes a multi-currency cash wallet.[18]

ArrowTrade-Live is the published server name. Trading credentials are separate from the client-portal login; an investor password, where issued, permits viewing without trading authority.[15]

The execution guide warns that gaps and limited liquidity can change the fill price, including stop-loss execution. It directs clients to platform order details and the portal’s wallet-level order history for queries. It does not publish a pending-order count, a universal expiry rule or a guaranteed-stop facility.[11]

The leverage guide says equity can be reduced by trading losses, financing and withdrawals. Margin calls and automatic close-out depend on the account’s requirements, but no numerical call or stop-out percentage appears in that guide. It expressly cautions against relying on a warning arriving in time to add funds.[10]

Contract specifications are the operative reference for lot size, minimum volume, volume step, tick size, tick value, profit currency, session breaks and expiry. Identical-looking symbols can have different contract conventions. The public guide explains these fields without providing a comprehensive account-specific specification file.[9]

Payment methods, fees, transfer limits and accepted currencies are shown for the particular account. The website does not establish one universally available card, bank or wallet route. The payment-method guide makes the selected wallet and its currency part of the review before a request is submitted.[31]

The AML policy describes customer identification, due diligence and ongoing activity monitoring. It requires transaction and identification records to remain for at least seven years after closure. Identity-document submission belongs in the designated verification process, not simply the portal’s general Files area.[20]

The security-of-funds page explains segregation, negative-balance protection and compensation schemes in general terms, then asks clients to confirm the provisions in their agreement. It does not itself establish a binding segregation arrangement, negative-balance waiver, insurer or compensation limit for this account. These protections should therefore not be inferred from the page headings.[14]

The deletion policy, updated 18 September 2026, requires a request from the account holder, with identifying details, to support. Positions, balances and pending transactions should first be settled and records downloaded. Approved deletion disables application access; processing is described as typically 7–14 business days. Data can remain where legal, AML or dispute requirements apply.[24]

The privacy policy permits automated identity checks and transaction-risk flags, with human intervention or objection where applicable. This is a compliance use of AI, not evidence of an autonomous investment service. The policy identifies verification, payment and hosting recipients and allows required data retention after closure.[19]

Clients can state their preferred response language when contacting support. The contact page directs verification documents and payment actions to the portal. No contractual support timetable or dedicated emergency dealing telephone authority was established; a general messaging channel should not be treated as accepted order instructions.[22]

The reviewed legal pages do not provide a separate complaint acknowledgement deadline or final-response timetable. Keep the relevant account identifier, order reference and correspondence when raising a complaint through support; the applicable account agreement remains necessary to establish the internal escalation process.[3]

For Global Business matters outside the Ombudsperson’s remit, the FSC provides an online complaints route. That is a regulatory complaint channel, not a promise of reimbursement.[38]

Demo availability and setup require confirmation with the team or the options displayed in an existing portal profile. The public demo page does not create an account itself or establish a universal virtual balance, duration or expiry rule.[32]

The education hub links a 128-term glossary and explanations of leverage, margin and trading costs. Educational material introduces concepts; it does not specify the instruments and contract terms enabled on a live account.[34]

The tools page supplies pip-value, position-size and margin calculators. Users enter assumptions such as the exchange rate, stop distance and price; the examples use USD. These browser calculations do not fetch an authoritative account margin requirement or establish an available execution price.[35]

Arrow Trade identifies company 214424, Investment Dealer permission SEC-2.1B and Global Business permission FS-4.1 under GB24202940. The dealing scope excludes underwriting. Its regulatory page reports a 25 October 2024 licence date and says its own register check occurred on 16 September 2026. Those are the company’s dates. The FSC record did not render during this review, so current independent licence status remains unconfirmed.[2]

The company describes a Mauritius business with separate trading and account-administration systems. Its stated address is 3 Emerald Park, Trianon, Quatre Bornes, Mauritius.[23]

The published leadership list names founder and CEO Ali El Khalil, Managing Director Mohamad Bahloul, Executive Director Mohammad Tohmaz and Strategic Partner Hafez Nassar.[33]

Headquarters

Mauritius — profiled trading entity