ALTUM: five account types, Shield credit and Seychelles contract terms

ALTUM advertises five account types. PRO, EDGE, APEX and SHIELD use USD/EUR; Cent uses USC. All list MT4/MT5 and demo access is offered. Cent is limited to forex and commodities; the others advertise more than 100 products across forex, indices, crypto, commodities and stocks.[1]

The Seychelles service excludes residents of the United States, Russia, Myanmar, Cuba, Sudan, Iran and North Korea, and jurisdictions where offering the service is unlawful. Acceptance still depends on identity checks and the particular contracting entity; an internationally accessible website does not establish permission to serve every country.[10]

The AML policy requires identification before the business relationship begins and applies additional scrutiny to higher-risk customers, politically exposed persons and complex structures. It describes monitoring during the relationship, rather than treating the initial upload of identity documents as the end of verification.[22]

View full spreads & trading costs

The forex tables name major and cross pairs, including EUR/USD, GBP/USD and USD/JPY. They publish symbol-specific trading hours and prices for different account groups. Their indicated spreads are company observations, not a promise of the quote available for a particular order.[2]

Commodity tables include gold, silver, platinum, palladium, US and UK oil, and natural gas. Oil and gas rows show 1:200 leverage, illustrating why the headline 1:2000 maximum is not a universal instrument limit. CFDs provide contractual price exposure rather than physical delivery or ownership of the referenced asset.[3][18]

The MT4 feature page repeats several MT5-style specifications, including 21 timeframes. Its generic feature count should not be treated as a verified specification for every installation. Neither page establishes that desktop automation, trailing stops and chart settings persist identically on mobile or after the local application is closed.[4][5]

The execution policy makes ALTUM principal and the sole execution venue for OTC transactions. Access to liquidity providers therefore does not itself make a customer’s trade an exchange transaction or establish an agency relationship.[17]

Supported orders include market, buy/sell limits and stops, stop-loss/take-profit, and good-till-cancelled or good-till-date validity. Slippage can improve or worsen the price; gaps and liquidity constraints can prevent execution at the requested level. FX, gold and silver use equity-dependent dynamic leverage, which can change margin on existing positions.[17]

The risk disclosure warns that device, network or server failures can block access and order execution. Its stop-loss warning also rejects guaranteed fills at the requested price. The public contact page supplies a phone number, but no authenticated emergency telephone-dealing process or assured execution service was established.[18][14]

The FAQ allows method-specific processing charges despite the zero-fee rows, and banks may charge separately. “Instant” describes ALTUM’s processing; the payment provider can add time. Card withdrawals cannot exceed prior card deposits, with excess sent by wire. Availability and usable currencies depend on the selected payment route.[9]

Withdrawals use free margin, normally return to the original method/account, and may require further documents. Deposits must originate in the client’s own name.[16]

The FSA directory lists ALTUM Ltd and altumbrokers.com at House of Francis, Unit 1, ground floor. This differs from the company disclosure’s Room 302 address.[23][10]

The company identifies ALTUM Ltd, Seychelles registration 8434835-1, securities-dealer licence SD194. Its stated registered address is House of Francis, Room 302, Ile du Port, Mahé. That licence disclosure belongs to the Seychelles entity, rather than every similarly named business appearing in the group footer.[10]

Platform pages advertise multilingual support 24/5. This does not establish continuous weekend support or a fixed response-time commitment for every department.[5]

Complaint acknowledgement is due within two business days. The policy targets resolution within ten business days of acknowledgement, ordinarily a final answer within 30 business days of receipt, and an outer 90-business-day limit for complex cases with notification. Supply account number, issue dates, transaction references and supporting evidence. Unresolved matters can move through Client Audit to the Seychelles FSA.[19]

The privacy policy describes encryption, firewalls, secure servers and restricted staff access. It generally retains customer information for seven years after the relationship ends. It does not establish second-factor choices, a password-recovery sequence or a specific withdrawal cooling-off period after credential changes. Data-access rights are separate from downloading trading records.[21]

Transaction and balance records appear in the platform/portal. Printed statements may cost extra; discrepancies must be reported within three business days.[16]

Copy trading starts from USD 50 according to its page. Followers select a provider and allocation; trades are then mirrored automatically. Strategy providers can collect performance-based fees, but the page gives no universal percentage. Followers can adjust allocation, change provider or stop copying. It does not explain whether stopping closes existing positions or leaves them under the follower’s control; that operational consequence and any accrued fee need confirmation.[12]

The footer separately names Altum Global Ltd, registered in Saint Lucia as 2026-00292, and Zenwave Services Limited, Cyprus HE477396, which facilitates payments. Neither incorporation entry is treated here as an additional investment-services licence. No dated founder or ownership history, or customer-migration instructions between these entities, was established from the inspected company material.[13]

Headquarters

Seychelles contracting entity