Accounts and service model
Sections ↑Application and access
| Item | Published requirement |
|---|---|
| UAE residents | Passport, Emirates ID and IBANSource 1Source 5Source 4 |
| Non-residents | Passport, national ID and IBANSource 1Source 5Source 4 |
| Application / verification | Approximately 5–8 minutes to apply; verification up to two working daysSource 1Source 5Source 4 |
| Opening | FAQ says free with no minimum balance; physical-service tariff differsSource 1Source 5Source 4 |
| Order minimum | AED 200Source 1Source 5Source 4 |
| Margin | Separate approved account and suitability assessmentSource 1Source 5Source 4 |
Markets and instruments
Sections ↑Trading reach
| Market | Published route |
|---|---|
| UAE | ADX and DFMSource 2Source 1 |
| United States | NYSE and NasdaqSource 2Source 1 |
| Regional | Saudi Arabia, Muscat and BahrainSource 2Source 1 |
| Kazakhstan | AIX and KASE through the advertised Tabadul accessSource 2Source 1 |
| Primary issues | IPO applications through the platformSource 2Source 1 |
Trading and account costs
Sections ↑UAE percentage commission components
The schedule adds VAT at 5% to the taxable fee components and excludes its SCA component from that VAT treatment. Its fixed/minimum rows require market-specific reading; the percentage totals alone are not an all-in quote.[3]
Regional and US schedule
The US line above covers broker commission only. The PDF’s dated US regulatory levy is not presented as a current SEC rate.[3]
Selected current service fees
Physical versus digital service fees
| Service | Physical | Digital |
|---|---|---|
| Bank transfer | AED25 | AED5Source 4 |
| Portfolio report | AED25 | AED25 beyond three months available in-appSource 4 |
| Invoice copy | AED50 | NullSource 4 |
| Individual opening | 100 | NullSource 4 |
| Dormant reactivation | 100 | NullSource 4 |
| Maintenance below AED200,000 | 25/month | NullSource 4 |
| Outgoing shares | 100/symbol | NullSource 4 |
“Null” is the tariff’s own no-amount entry, distinct from “NA”. Bare figures above lack an explicit currency label in the document; obtain the account quotation before treating them as an AED charge. VAT is additional where applicable.[4]
Margin financing
| Item | Contract formula |
|---|---|
| Annual rate | 8% + three-month EIBOR; minimum 10%Source 5 |
| Three months inactive | Additional 2.5 percentage pointsSource 5 |
| Accrual | Daily closing financed balance; non-trading days use the preceding closeSource 5 |
| Unpaid interest | Capitalised quarterlySource 5 |
| Rate updates | Notice at the start of the relevant quarterSource 5 |
Platforms, orders and margin
Sections ↑Margin shortfall and account control
| Event | Contract treatment |
|---|---|
| Shortfall notice | Two business days to replenishSource 5 |
| Collateral | All margin-account securities can support the obligationsSource 5 |
| Forced sale | Broker chooses assets to liquidate under the agreementSource 5 |
| Loss exposure | Losses can exceed contributed capitalSource 5 |
| Reporting | Monthly margin statementSource 5 |
The two-business-day replenishment clause is not a promise that an adverse price move will wait. Liquidation and collateral provisions must be read together with the shortfall notice.[5]
Funding and withdrawals
Sections ↑Cash and securities servicing
| Action | Route |
|---|---|
| Deposit | Registered bank; app Profile → Add FundsSource 1 |
| Withdrawal | App Profile → Withdraw or registered email to [email protected]Source 1 |
| Withdrawal eligibility | Cleared funds, settlement and KYC requirements applySource 1 |
| Account closure | Email or branch request after clearing obligationsSource 1 |
| KYC changes | Available through the appSource 1 |
Regulation and asset protection
Sections ↑Published legal permissions
| Entity | Company-published scope |
|---|---|
| Al Ramz Capital LLC | Category 1 licence 604007: trading, clearing and international brokerageSource 6 |
| Al Ramz Capital LLC | Category 5 reference 20200000106: consultation and promotionSource 6 |
| Al Ramz Corporation Investment and Development PJSC | Separate group company; asset-management reference 706009 and advisory/introducing reference 20200000059Source 6 |
The legal page uses the SCA name while the current site also uses Capital Market Authority terminology. These are attributed company disclosures; no independent current register determination is claimed here.[6]
Support and complaints
Sections ↑Support and incident handling
| Need | Published route |
|---|---|
| Client service | +971 2 626 2626; [email protected]Source 1 |
| App complaint | Profile → Feedback / ComplaintSource 1 |
| Technical incident | Registered email with trading number, device details, error and screenshotSource 1 |
| Office hours | Monday–Friday, 08:00–16:00Source 1 |
| Offices | Sky Tower, Al Reem Island, Abu Dhabi; Rolex Tower, DubaiSource 1 |
Additional services
Sections ↑Portfolio and information tools
| Service | Scope |
|---|---|
| THOR | Robo-portfolio offering based on selected investor preferencesSource 2Source 1 |
| Social features | Following and interaction are advertised; automatic copy execution is not establishedSource 2Source 1 |
| Statements | Exchange app statements and broker-arranged statement services are different routesSource 2Source 1 |
Company and legal entities
Sections ↑The business dates its establishment to 1998 and describes a 2016 reverse acquisition in the listed group’s history. The brokerage LLC and listed holding company should remain separate records when mapping licences and client agreements.[7][6]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Al Ramz Capital LLC
United Arab EmiratesSource 6
No separate licence entry is recorded in this panel.
Sources & further reading
- Account opening, funding and service FAQ Al Ramz Capital · Accessed 26 Oct 2026
- Al Ramz trading platform and market access Al Ramz Capital · Accessed 26 Oct 2026
- Published exchange commission schedule Al Ramz Capital · Accessed 26 Oct 2026
- Service fees v4, May 2026 Al Ramz Capital · Accessed 26 Oct 2026
- Margin trading terms, November 2024 contract Al Ramz Capital · Accessed 26 Oct 2026
- Legal entity and licence disclosures Al Ramz Capital · Accessed 26 Oct 2026
- Company history Al Ramz Capital · Accessed 26 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.