Accounts and eligibility
Sections ↑ACG Markets offers Standard and Raw accounts for trading leveraged foreign exchange, metals, index CFDs and commodities with clients’ own deposited funds. Both are advertised with MetaTrader 5, micro-lot trading and leverage up to 1:500. The main difference is the pricing structure: Standard incorporates the trading charge in the spread, while Raw adds a commission whose numerical tariff is incomplete on the current website.[1][2][3]
At a glance01
Published retail account choices
| Feature | Standard | Raw |
|---|---|---|
| Minimum deposit | $100, as printed on the account page | $500, as printed on the account pageSource 1 |
| Published spread floor | From 0.7 pips; variable | From 0.0 pips; variableSource 1 |
| Separate trading commission | Zero in the current account and fee tables | Commission applies; no usable amount or per-side basis is publishedSource 1Source 2 |
| Maximum advertised leverage | Up to 1:500 | Up to 1:500Source 1 |
| Minimum trading size | Micro lots of 0.01; instrument-specific exceptions apply | Micro lots of 0.01; instrument-specific exceptions applySource 1Source 8Source 9 |
| Asset classes | FX, metals, indices and commodities | FX, metals, indices and commoditiesSource 1 |
| Confirmed platform offer | MetaTrader 5, with demo access | MetaTrader 5, with demo accessSource 1Source 10 |
| Server location advertised | London | LondonSource 1 |
The account table also names Alpha Trader. Its dedicated page presents trading features, but the broker’s platform comparison labels it “Coming Soon”. That conflict prevents treating Alpha Trader as a confirmed current alternative to MT5. Raw’s references to professional traders describe its intended audience; the page does not establish a separate regulatory classification.[1][11][12]
At a glance02
Opening and maintaining the account
| Item | Current conditions |
|---|---|
| Contract route | The current Client Services Agreement names the Seychelles company. Acceptance is subject to the broker’s checks and the client’s residence; an international website does not establish permission in every country.Source 3Source 14 |
| Identity checks | Government photo ID and evidence of residential address are required. The company may request additional or authenticated documents before accepting the relationship.Source 3 |
| Age and territory restrictions | At least 18 or the applicable local legal age. The website excludes, among others, the United States, Canada, Iran, Myanmar and North Korea, and jurisdictions where provision would breach local law.Source 14 |
| Practice account | MT5 demo accounts use virtual funds and allow strategy and platform practice. Demo conditions do not establish the price or execution of a funded trade.Source 10 |
Markets and contract specifications
Sections ↑The live product pages organise the offer into four asset classes. Gold, silver, oil, natural gas, international equity indices and agricultural commodities are represented. These are leveraged contracts rather than ownership of the underlying commodity or index constituents. The product roster is more useful than broad instrument totals elsewhere on the site, which differ between pages.[6][7][8][9][3]
At a glance03
Published market coverage
| Market | Examples in the specification tables | Trading-size detail |
|---|---|---|
| Forex | AUD/USD, EUR/USD, GBP/USD, USD/CAD, USD/CHF and USD/JPY; broader major, minor and exotic coverage advertised | The listed major-pair contracts use 100,000 base-currency units per full lot and a minimum of 1,000 base-currency units.Source 6 |
| Gold and silver | Gold and silver against USD, EUR and AUD | 0.01 lot is 1 ounce for the listed gold contracts and 50 ounces for the listed silver contracts.Source 7 |
| Other precious metals | USD palladium and platinum contracts | 0.01 lot represents 1 ounce in the published table.Source 7 |
| Equity and volatility indices | US30, US500, NAS100, US2000, AUS200, GER30, UK100, JPN225, HK50, EUSTX50 and VIX; DXY is also listed | Several indices allow 0.01 contract, while DXY, HK50, JPN225, US2000 and VIX have minimum and step values of 1.Source 8 |
| Energy | XTIUSD WTI oil, XBRUSD Brent oil and XNGUSD natural gas | The energy rows list a 0.01 minimum and step. Their tick-value and margin fields are incomplete.Source 9 |
| Agriculture and copper | Arabica coffee, corn, cotton, soybeans, raw sugar, US cocoa, wheat and XCUUSD copper | These rows show a minimum and step of 1, rather than the account page’s general 0.01-lot headline.Source 9 |
At a glance04
Margin, financing day and session examples
| Contract group | What the current specification establishes | Limits on interpreting it |
|---|---|---|
| Listed major FX pairs | Leverage 1:500 in the major-pair rows; Wednesday triple swap. Session Monday 00:05 to Friday 23:55, with a daily 23:58–00:05 break. | The session table does not identify its time zone. The leverage is subject to the agreement’s power to change requirements.Source 6Source 3 |
| Precious metals | Wednesday triple swap; quoted session Monday 01:02 to Friday 23:54, with a 23:58–01:02 break. | The margin column says TBC for the listed metals. The clock is unlabelled.Source 7 |
| Indices | Friday triple swap. US30, US500 and NAS100 list Monday 01:00–Friday 24:00, with a 00:00–01:00 daily break. | Instrument hours differ, and the margin column says TBC. The published clock is unlabelled.Source 8 |
| Energy and other commodities | Friday triple swap. WTI and natural gas list Monday 01:00–Friday 24:00; Brent starts at 03:00. Individual agricultural sessions differ. | The commodity table leaves margin as TBC and tick value as X USD. These fields cannot support a precise contract-value or margin calculation.Source 9 |
For an FX sizing example, the published EUR/USD specification gives USD 10 per pip for a full 100,000-unit contract; USD/JPY instead shows JPY 1,000 per pip per full contract. This is a contract-size comparison, not an all-in trade cost. Before placing an order, check the actual symbol’s lot size, margin, swap and session settings in the trading platform, especially where the public tables are unfinished.[6][7][8][9]
Spreads, charges and currency handling
Sections ↑At a glance05
Trading and account costs
| Cost | Published basis | Practical effect |
|---|---|---|
| Standard trading charge | No separate commission; spreads advertised from 0.7 pips | The spread is embedded in the broker’s bid and ask quotes and can widen. No observed average or representative pair-specific spread is established.Source 1Source 2 |
| Raw trading charge | Spreads advertised from 0.0 pips plus commission | The fee table literally contains the unfinished field XX per lot ????. Obtain a complete amount, currency, charging side and any instrument exceptions before funding.Source 1Source 2 |
| Overnight financing | A swap debit or credit can apply when a position is carried overnight | Rates depend on the contract and direction; the listed triple-swap days differ across asset classes.Source 2Source 6Source 7Source 8Source 9 |
| Inactivity | Up to USD 10 annually where the preceding 12 months have no transactions | Agreement §4.3 establishes an annual charge, rather than USD 10 each month. It does not give a separate automatic archiving or reactivation schedule.Source 3 |
| Currency conversion | Costs or realised results in a currency different from the account reporting currency may require conversion | The reviewed tariff does not supply a conversion markup or complete base-currency list, so a cross-currency all-in estimate cannot be completed.Source 3Source 4 |
| External and payment charges | Bank, payment-provider and other applicable charges may be passed through | A deposit is credited net of deductions, and a reversed or returned withdrawal can still incur external charges.Source 3 |
| Fee changes | The agreement permits changes communicated through the website, trading platform or email | The terms reserve changes without obtaining prior client consent. Check the current schedule as well as any account-specific offer.Source 3 |
The missing Raw commission and incomplete non-FX specifications prevent a defensible Standard-versus-Raw break-even calculation. A published minimum spread alone does not include financing, conversion or payment costs.[2][3][7][9]
Platforms, execution and position management
Sections ↑At a glance06
Platform and order operation
| Area | Documented capability or rule |
|---|---|
| MT5 access | The broker offers desktop, web and mobile access, charting, multiple order types, one-click trading, custom scripts and Expert Advisors. These are platform features; device-specific access to automation is not identical.Source 10 |
| Protective orders when the terminal is off | MetaQuotes documents stop-loss and take-profit as server-side orders. MT5 trailing stops run in the terminal; once it is off, trailing updates stop and only the last stop-loss already placed remains effective.Source 10Source 23 |
| Order acceptance and life | Agreement §8.7 allows placement, amendment and removal during the symbol’s trading hours; an unexecuted order can remain for the next session. Price, size and available margin still have to satisfy the broker’s requirements.Source 3 |
| Counterparty and execution venue | The company may act as principal or agent but remains the client’s contractual counterparty. Transactions take place over the counter, outside a regulated exchange or multilateral trading facility.Source 3 |
| Gaps and attached protection | In abnormal or fast markets, stop orders can execute at the next available price. The agreement allows incompatible attached stop-loss or take-profit levels to be removed when a pending order activates, making a check of the resulting position important.Source 3 |
| Corrections and corporate actions | The company can amend or void transactions affected by manifest error and adjust CFD price, quantity or value for relevant corporate actions.Source 3 |
| Expert Advisors and outside software | EAs are supported, but the agreement places third-party signal, software and hosting performance risk on the client and permits termination for disruptive platform use.Source 10Source 3 |
At a glance07
Margin and close-out rules
| Trigger | Contractual treatment |
|---|---|
| Margin below 100% of the requirement | The company has the right, but not the obligation, to begin closing positions, starting with the most unprofitable.Source 3 |
| Margin equal to or below 50% of the requirement | Positions are to be closed automatically, starting with the most unprofitable, at the prevailing market price. This does not guarantee a maximum loss.Source 3 |
| A change in required collateral | The company can change margin or leverage without prior notice, including for positions already opened. Clients can ask support to change account leverage.Source 3 |
| Friday and major-news restrictions | Between 21:00 and 24:00 GMT+3 on Friday, and sometimes before major economic news, the company may cap leverage for new non-FX positions. The clause does not state a numerical cap and says any such requirement will be disclosed on the website.Source 3 |
Deposits, withdrawals and account closure
Sections ↑At a glance08
Funding arrangements
| Stage | Published arrangement | What remains account-specific |
|---|---|---|
| Available methods | The contact FAQ names bank transfers, credit/debit cards and electronic wallets. | It does not provide a complete provider, currency, fee or processing-time schedule. Confirm the actual methods presented to the accepted account.Source 14 |
| Deposit crediting | Funds are credited at the value date when received, after bank or other deductions. | A transfer being in transit does not prevent a margin close-out.Source 3 |
| Card processing | The footer names ACG Payments Ltd, company 17075760, as payment agent for ACG Markets Ltd. | The payment-agent role does not change the counterparty on the trading agreement.Source 14 |
| Withdrawal destination | The agreement normally requires the same funding method and the same remitter. | The broker can request more documents, require another method or request a new withdrawal instruction.Source 3 |
| Checks and reversals | Unsatisfactory documentation or a regulatory concern can lead to a withdrawal being reversed to the trading account. | The client can still bear external charges; the terms do not establish a universal completion time.Source 3 |
| Frozen or encumbered funds | A bank-account freeze can also freeze the client’s money. The company can retain amounts needed for actual, pending or contingent liabilities. | The account balance is not automatically a withdrawable cash amount while trading obligations or set-off rights remain.Source 3 |
At a glance09
Dormancy and ending the relationship
| Event | Current contract terms |
|---|---|
| A quiet account | The inactivity fee concerns 12 months without transactions and can be levied annually. The agreement’s ordinary termination procedure is separate from that charge.Source 3 |
| Ordinary termination | Either party can end the agreement with seven business days’ written notice. The client must close positions; the company may refuse new trades and close remaining positions when the notice expires.Source 3 |
| Return of the remaining balance | Amounts owed are deducted first. Where nothing remains due, the agreement provides for immediate transfer of the credit balance, subject to the funding and compliance conditions; it is not a guarantee of instant receipt by a bank or wallet.Source 3 |
| Cooling-off provision | A 14-calendar-day cancellation right is available only if no transaction has been entered. Once trading has begun, the ordinary termination process applies.Source 3 |
| Immediate termination | Default, unlawful or abusive activity and other specified contractual events can permit immediate termination and position closure. Platform access may end with the agreement.Source 3 |
Regulation, client money and contractual protection
Sections ↑The Seychelles FSA’s current capital-markets roster identifies ACG MARKETS LTD and links acg-markets.com. The current agreement and website supply licence SD182 and company number 8434915-1. This establishes the named Seychelles dealer route; it does not establish local authorisation or an identical protection regime in every country from which the website can be viewed.[21][3][14]
At a glance10
Protection and exposure
| Area | What the reviewed documents establish |
|---|---|
| Client-money segregation | The agreement provides for client funds to be held separately from the company’s own money with an approved bank or payment provider. It does not promise interest on those funds.Source 3 |
| Other holders and omnibus accounts | Funds may be passed to a clearing intermediary, liquidity provider or business partner for settlement or collateral. A third-party omnibus arrangement may leave no claim to a specific sum in a particular account on insolvency.Source 3 |
| Custodian insolvency risk | The company disclaims responsibility for the solvency, acts or omissions of institutions holding the funds and for specified resulting losses. Segregation does not remove that contractual exposure.Source 3 |
| Losses beyond the deposit | The agreement makes the client responsible for a deficit. The current risk warning and Key Facts Statement also say losses may exceed the deposited balance, so a universal negative-balance guarantee is not established.Source 3Source 5Source 4 |
| Governing law and disputes | The contract specifies Seychelles law and courts. Its complaint process also provides a route to the Seychelles FSA.Source 3Source 15 |
Support, records and complaints
Sections ↑Published contact channels
Existing-client customer serviceTelephone
+44 20 4638 4444Source 14
Scope Customer and urgent support enquiries
Hours 24/5 advertised; time zone not stated
New-account enquiriesTelephone
Written support and contractual noticesEmail
[email protected]Source 14Source 3
Scope Support, written requests and notices
Hours The FAQ targets an email response within one business day
Formal complaintsEmail
External complaint submissionWebsite
The contact page directs urgent matters to customer service, while agreement §20 requires notices, requests and instructions to the company in writing. Those channels provide a route to report an outage or request help, but the reviewed documents do not establish a guaranteed telephone or email dealing service. A client who cannot reach the platform should promptly give support the account, affected tickets, time and requested action, and obtain confirmation of what was accepted.[14][3]
At a glance11
Account records and incident handling
| Area | Published operation |
|---|---|
| Statements and trade records | Agreement §11 provides daily, monthly and yearly activity reports and reports for each executed trade through the platform. Account activity is updated within 24 hours.Source 3 |
| Information included | Records include ticket numbers, buy/sell rates, margin and available trading funds, and open or pending positions. Export formats, a tax-specific report and continuing access after closure are not specified.Source 3 |
| Compromised credentials | The client must report suspected password misuse without undue delay and unauthorised account access immediately. The terms assign responsibility for protecting credentials and instructions sent with them.Source 3 |
| Complaint acknowledgement | The June 2026 version-2 policy targets acknowledgement within two business days, with a reference number and a point of contact.Source 15 |
| Complaint determination | The company states 21 business days from lodging. For complex cases it states a possible extension to 90 days, with reasons and a revised timetable; it does not label those 90 days as business days.Source 15 |
| Regulator escalation | The FSA’s own procedure asks the complainant to allow the provider 21 business days before escalation and supply proof of submission and supporting correspondence, agreement and payment evidence. The broker’s possible 90-day extension is not the FSA’s published waiting period.Source 22Source 15 |
Tools and additional services
Sections ↑At a glance12
Services with an identified public scope
| Service | What is documented | Boundary |
|---|---|---|
| Autochartist | Chart-pattern detection, support and resistance levels, Fibonacci patterns and movement-related market analysis. | These are analysis functions. The broker’s description does not grant the tool discretionary authority to trade the account.Source 13 |
| FIX API | Professional-trader and broker pages advertise integration with existing trading systems and support for FIX connectivity. | Presented for professional and broker relationships. A universal Standard/Raw entitlement, self-service credentials and a complete public API tariff are not established.Source 17Source 18 |
| Broker-facing infrastructure | The company markets liquidity, technology and white-label services to other brokers. | These commercial services should not be read as included retail account features.Source 18 |
| Authorised representative | Agreement §14 allows a documented power of attorney accompanied by the representative’s identification. If no expiry is set, it continues until written revocation. | The client remains responsible for the representative’s instructions. This is an authorisation mechanism, not evidence of a branded copy-trading plan.Source 3 |
Company background and operating context
Sections ↑ACG’s own management page identifies George Kohler as founder and David Rapp as chief executive. Related company Alpha Prime places ACG Markets within the wider group alongside Alpha Capital Group, Alpha Futures, Alpha Trader and Alpha Prime. That group also operates proprietary-trading programmes. This profile’s account terms concern ACG Markets’ own-funded brokerage relationship; the group’s evaluation rules and performance-fee arrangements are separate products.[19][24][3][1]
At a glance13
Published management and operating locations
| Item | Current company-published detail |
|---|---|
| Leadership | George Kohler, founder; David Rapp, CEO; Gerard McConnell, director; Mark Payne, global head of compliance. The website is the source for these roles.Source 19 |
| Operating contact address | CT House, Office 8H, Providence, Mahé, Seychelles, appears on the contact page and the FSA roster.Source 14Source 21 |
| Contract and complaint address | The agreement and complaint policy use CT House, Office 9A, Providence, Mahé. The difference is preserved rather than treating the room numbers as interchangeable.Source 3Source 15 |
| Payment-agent relationship | ACG Payments Ltd is named for card processing on behalf of the broker; it is not the party supplying the trading contract.Source 14 |
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
ACG Markets Ltd
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Services Authority SeychellesSD182 | Authorised | Checked 20 Oct 2026The current register matches the exact company, trade name and domain. The agreement supplies licence SD182 and registration 8434915-1; the public roster card does not show a separate licence-number field.Source 21Source 3 |
Sources & further reading
- Standard and Raw account comparison ACG Markets · Accessed 20 Oct 2026
- Fees and Charges ACG Markets · Accessed 20 Oct 2026
- Client Services Agreement ACG Markets · Accessed 20 Oct 2026
- Key Facts Statement ACG Markets · Accessed 20 Oct 2026
- Risk Warning, version 2 ACG Markets · Accessed 20 Oct 2026
- Forex contract specifications ACG Markets · Accessed 20 Oct 2026
- Precious metals contract specifications ACG Markets · Accessed 20 Oct 2026
- Index contract specifications ACG Markets · Accessed 20 Oct 2026
- Commodity contract specifications ACG Markets · Accessed 20 Oct 2026
- MetaTrader 5 platform ACG Markets · Accessed 20 Oct 2026
- Platform comparison including Alpha Trader availability ACG Markets · Accessed 20 Oct 2026
- Alpha Trader platform page ACG Markets · Accessed 20 Oct 2026
- Autochartist analysis tools ACG Markets · Accessed 20 Oct 2026
- Contact and account funding questions ACG Markets · Accessed 20 Oct 2026
- Complaint Handling Policy, version 2, June 2026 ACG Markets · Accessed 20 Oct 2026
- Privacy Policy, version 2, approved 2 February 2026 ACG Markets · 2 Feb 2026 · Accessed 20 Oct 2026
- Professional trader services and FIX API ACG Markets · Accessed 20 Oct 2026
- Broker liquidity and technology services ACG Markets · Accessed 20 Oct 2026
- Company and management team ACG Markets · Accessed 20 Oct 2026
- Current legal document directory ACG Markets · Accessed 20 Oct 2026
- Current Seychelles capital markets regulated entities: ACG MARKETS LTD Financial Services Authority Seychelles · Accessed 20 Oct 2026
- Financial services complaints and escalation requirements Financial Services Authority Seychelles · Accessed 20 Oct 2026
- Trading concepts: orders, protective orders and trailing stops MetaQuotes · Accessed 20 Oct 2026
- Alpha Prime company background and Alpha group relationships Alpha Prime · Accessed 20 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.