24markets.com: account tiers, payments and the Mauritius contract

24markets.com offers retail FX and multi-asset CFDs alongside a separately advertised real-share service. This profile follows the English website operated by P24 Capital Markets LTD in Mauritius. The website excludes residents of China, the United States and specified sanctioned jurisdictions.[1]

The standard page prints identical starting spread figures for Pulse/Core: EURUSD 1.7, gold 0.34 and oil 0.06, without defining their units beside the figures. They are therefore not converted into an all-in monetary cost. Commission icons also differ from the accompanying prose.[2]

For one FX lot opened and closed, the stated commission alone calculates to USD 9 on Premium or USD 7 on VIP. Premium/VIP advertise USD 1/USD 2 rebates per lot, without defining eligibility or timing on the cards; those rebates are not deducted here. Islamic accounts are advertised.[3]

Verification requires identity and address documents. The guide asks for a passport valid for at least six months or another accepted ID, plus an address record no older than six months. Its indicative processing time is one to three business days after complete documents arrive.[4]

Help pages conflict on simultaneous accounts: onboarding says generally one, while the platform FAQ lists both eight and ten.[4][14]

View full spreads & trading costs

The DMA help guide distinguishes ownership of real shares from derivative exposure. It describes a USD 10,000 minimum, account identifiers beginning with DMA, fractional share purchases and no short selling. Dividends on owned shares are credited to the account. The reviewed guide does not establish a complete custody, transfer-out or corporate-action tariff.[11]

The contract charges 1% plus one account-currency unit for conversion of trading profit/loss, swaps and dividends. Islamic-account grace periods vary from two to five nights by asset class; fees follow.[15]

The agreement allows USD/EUR accounts.[15]

The platform FAQ says futures contracts carry no overnight charge; other account/product combinations can earn or pay swaps. It also describes dividend adjustments for stock and cash-index CFDs, with exceptions including futures indices and GER40Cash. A universal current swap-rate schedule was not established.[14]

Inactivity disclosures conflict: the FAQ states USD 25 monthly after 90 inactive days, limited to the available balance. It separately archives zero-balance accounts after 90 days; support can reopen them.[14]

The agreement instead states USD 30 monthly after 90 inactive days and makes zero-equity accounts dormant. Its terms prevail over website conflicts.[15]

The contract sets an 80% margin call and a 20% or 30% stop-out, depending on the applicable setting.[15]

Orders without an expiry remain indefinite; the company may impose position and order-size limits.[15]

Stop orders are not guaranteed at their trigger price: gaps and illiquid conditions can cause a different execution price or prevent timely liquidation. The risk notice also identifies P24 as the counterparty and says its CFDs must be closed with P24.[16]

The FAQ permits scalping.[14]

The agreement, however, includes scalping among abusive strategies and requires written approval for automated systems, EAs and algorithms. These restrictions qualify the platform’s technical capabilities.[15]

The same FAQ says both that fees may apply and that the broker charges none. Its bank-fee coverage starts at USD 200; processor costs may remain. Deposits convert to account currency, with an exchange rate displayed before confirmation.[18]

Withdrawals cannot reduce margin below 200% while positions remain open.[15]

For a closed receiving bank account, support requests a dated bank-issued document identifying the account. It then excludes that account from future withdrawals; already processed payments require tracing.[19]

The platform FAQ permits instant internal transfers between verified trading accounts, automatically converted at the broker’s rate when account currencies differ. It does not establish external in-kind position transfers.[14]

The premium page advertises negative-balance protection.[3]

The linked risk disclosure nevertheless warns of deficits beyond deposits. It states that segregation does not eliminate bank risk and that Mauritius accounts have no client compensation scheme. These are material conflicts and limits, not evidence of an independently verified insurance entitlement.[16]

The support guide describes segregated client accounts at financial institutions. Segregation is a custody arrangement; it does not itself establish a guaranteed repayment amount.[19]

The agreement permits client money abroad and cessation of client-money treatment after six unmoved years, following notice and 28 days to claim.[15]

The contact page advertises 24/7 live chat, WhatsApp and email support. The help guide gives [email protected] for account and platform queries.[20][19]

For login failure, the trading guide describes closing positions by phone 24/5 after security questions, but supplies an email address rather than a dealing number. That incomplete instruction does not establish a directly callable emergency desk. The same guide exports 24Trade history through Trade History, a custom period and Save Report; it does not identify a tax-ready file format.[21]

If registered email access is lost, support verifies identity before changing it. A suspected unauthorized trade or withdrawal should be reported to support. The public guidance does not specify a fixed withdrawal hold after recovery or an exact recovery evidence checklist.[19]

The account-management guide separately requests an ID selfie for a real-account email change, a new ID for a name change and a recent address record for an address change.[18]

Trading tools include configurable price alerts, Trading Central news, analyst commentary, a related-instruments feature and several chart styles. Market Buzz is described as filtering widely discussed market topics. These pages describe information tools; they do not grant the tools authority to trade, transfer funds or change account settings.[23][1]

Copying authorizes automated trades while leaving strategy monitoring with the client. The reviewed clause does not establish whether disconnecting automatically closes existing copied positions.[15]

Under that expired PDF, credit lasts 90 days; losses consume deposited cash first. Bonus and associated profit withdrawals require the specified trading volume, with a conditional USD 250 withdrawal exception. Withdrawal, insufficient equity, cancellation or expiry can remove credit and potentially related profits. The bonus is therefore not immediately withdrawable cash.[25]

The Protected Trades PDF also ended 30 June 2026 and applies to approved new clients without an existing funded account. It lists 12 trades, rather than 10, in the USD 1,000–1,999 tier. Withdrawal ends protection but ordinarily preserves reimbursement already credited. Positions must close within the protection window; abuse provisions permit recovery of cashback. This is a conditional broker promotion, not a general insurance policy.[27]

The referral page advertises USD 250 for the referrer and USD 100 for the friend, without a referral-count cap. Its linked October 2025–June 2026 terms instead cap same-country referrals at five and describe the friend’s reward as a no-deposit bonus. The expired terms require verification within 24 hours and five qualifying round-turn lots within 30 days, each trade lasting over ten minutes. Current renewals and the friend’s unconditional cash withdrawal entitlement were not established.[28][29]

The competition page calls its USD 2,000/1,000/500 awards cash prizes.[30]

The linked competition terms instead make the award non-withdrawable credit. Entry uses a USD 10,000 demo account and requires two lots; claiming a prize requires an approved live account and USD 100 funding. Profit withdrawal additionally requires 50 completed round-turn trades of at least ten minutes, lot volume of at least 1% of the prize amount, and a 30-day restriction. The credit itself is removed on profit withdrawal. Inactivity for 30 days can revoke credit and unwithdrawn profits.[31]

The current site names Mauritius company 205994 and the entities below. Its FSC and FSCA links led to register interfaces without an inspectable matching firm result, so the licence numbers remain company-published claims in this profile. The Cyprus company is described as operational support, not a licensed investment counterparty.[32]

The competition terms retain Prime Capital Markets (PCM) LTD with the same Mauritius company number and licence. The current site uses P24 Capital Markets LTD. This supports recording the earlier name for identity matching, but does not establish a formal renaming date or prove that clients were automatically transferred between legal entities.[31][1]

Headquarters

Port Louis, Mauritius — profiled operator