The companies, products and regulatory developments shaping the broker industry.
Firms reported 2,043 complaints in the combined category for H1 2026, up from 1,331 in H2 2025. The published grouping does not reveal which product, firm or problem drove the increase.
A cross-year comparison of UK ombudsman data finds new CFD and spread-bet cases rose from 270 to 329 during 2025/26 despite a near-30% decline across financial products; lower uphold percentages describe a separate resolved cohort and cannot be multiplied by new complaints.
An FXBrokers.ai reconstruction of ESMA’s cross-border data finds that a 2,794-case fall at German firms offset 2,771 additional complaints elsewhere. The wider client base explains why that rise is not evidence of a higher complaint rate.
Comparable quarterly tables show 112 new CFD cases against 61 a year earlier, an increase of 51. The absence of an active-customer denominator and the separate cohort behind uphold rates limit what that rise establishes.
A category-matched FCA comparison for January–June 2026 finds a 63.62-point rapid-closure gap. The data describe handling times, not a ranking of service quality.
FCA records show 12,874 platform complaints in 2026 H1. Across five operators, investment-provision uphold rates ranged from 6.7% to 44.5%.
Canada’s investment dealer regulator proposes shortening the normal final-response window from 90 days to 60, with 30 additional days for genuinely complex or exceptional cases.
The draft clarifies AFCA’s reports to regulators and its interaction with firms. Existing scrutiny of systemic problems and settled complaints remains part of the framework.
The proposed national baseline would bring faster answers for routine cases while preserving extra time for complex investigations. Comments close on 27 January 2027.
A 23 October supervisory speech says the Irish regulator is seeing unrecognised customer complaints, repeat calls and weak root-cause analysis across retail sectors. It expects firms to embed the revised Consumer Protection Code, not create new rules by speech.
The review covers eight aggregator groups and finds gaps in recommendation records, supervision and complaints handling. Its targeted loan samples do not measure a national breach rate.
The FCA’s product-table count rose 712 from H2 2025 and 859 from H1 2025. The increase is in reported complaints, without a matching customer or transaction denominator.
SKY LADDER LLC clients have an express route to private dispute resolution. The associated compensation fund applies to eligible unpaid judgments, with exclusions and a €20,000 ceiling.