Authority and scope
Sections ↑The GFSC register separates financial-service categories and provides firm-specific records. A familiar brand name or company registration does not establish that the contracting business holds the permission needed for a particular product.[1]
Registers and permission checks
Sections ↑Reading a firm record
| Check | Meaning |
|---|---|
| Identity | Match the agreement’s company, incorporation number and trading or former names.Source 2 |
| Activity | Read the permitted investment activities and instrument classes; a general register listing is not an unrestricted product entitlement.Source 2 |
| Unclear status | Use the GFSC contact route to clarify an apparent mismatch or missing firm.Source 3 |
| Compensation | GICS eligibility concerns protected activities and qualifying shortfalls at a failed member. Market losses and professional/institutional clients are excluded under the published scheme rules.Source 4 |
Check the exact legal entity, permissions, current status and scope in the official record. A brand connection in our coverage does not establish authorisation.
Complaints and redress
Sections ↑For service disputes, retain the firm’s response and the relevant contract and transaction evidence. The GFSC’s published contact page provides the regulator’s official enquiry route; a regulator enquiry is separate from an order to the broker.[3]
GFSC expects a customer to raise the complaint formally with the firm first and recommends writing so there is a record. If the complaint is then reported to GFSC, include the firm’s formal response and the evidence needed to understand the concern. Its review asks whether conduct standards were followed; it does not act as an arbitrator, ombudsman or court.[8]
Supervision, redress and firm failure are separate
| Subject | What it means |
|---|---|
| GFSC conduct review | The Commission may take regulatory action if standards were breached. Confidentiality prevents it from sharing supervisory dealings or action in the ordinary case.Source 8 |
| Compensation from an operating firm | GFSC points customers considering a monetary claim towards advice on pursuing it in the Gibraltar courts.Source 8 |
| Eligible failed investment firm | Use GICS eligibility and failure-specific claim instructions. Its scheme calculation is separate from a service complaint.Source 4Source 5 |
Compensation and firm failure
Sections ↑GICS concerns a failed investment firm’s inability to return eligible client money or instruments. It is separate from the GFSC’s supervisory role. The scheme’s published formula is 90% of the eligible loss, capped at EUR 20,000 per customer; payment is made in GBP.[5][6]
How the scheme amount is determined
| Question | Published treatment |
|---|---|
| Several accounts at one failed firm | Combine eligible accounts and currencies into one claim; the cap is not renewed for each account.Source 6Source 5 |
| A fully eligible EUR 10,000 claim | Illustrative amount: EUR 9,000 before applicable deductions.Source 6Source 5 |
| A fully eligible EUR 30,000 claim | Illustrative amount: EUR 20,000 after applying the cap.Source 6Source 5 |
| Other recovery | Insurance, another compensation scheme, insolvency distributions and relevant set-off can affect payment.Source 6Source 5 |
After a scheme activation, use the claim form and instructions published by GICS for that failure. Its FAQ gives a normal payment target of three months after the committee is satisfied that all compensation conditions are met, with an exceptional extension of up to a further three months. This is not a three-month guarantee measured from the first withdrawal problem.[5]
Official contacts and resources
Sections ↑The GICS website provides the official claim notices and contact route; the published telephone is +350 20040283. Supply the contracting firm, account evidence and any other recovery information through the scheme’s stated process. A service complaint to a solvent broker remains a different procedure.[5][4][7]
Correct complaint page
Scope The page separately links complaints about GFSC itself; use the process matching the respondent.
GICS FAQs and claim process
- Responsible body
- Gibraltar Investor Compensation Scheme
- Scope
- Use member-failure notices for the claim form and instructions; eligibility is not automatic.
- Resource availability
- Available
- Checked
- Source 5
Complaints against a regulated firm
- Responsible body
- Gibraltar Financial Services Commission
- Scope
- Firm-first written complaint, formal response, supervisory-only role and Gibraltar court remedy.
- Resource availability
- Available
- Checked
- Source 8
Resource availability describes the documented route. It does not establish eligibility, authorisation or compensation coverage.
Report misconduct, scams or a clone
Sections ↑This profile has not yet established the applicable procedure, receiving body and eligibility for this task. Consult the authority’s official resources and check your firm, product and circumstances before acting.
Sources & further reading
- Regulated entities and categories Gibraltar Financial Services Commission · Accessed 11 Oct 2026
- Alvar firm record: identity and permissions Gibraltar Financial Services Commission · Accessed 11 Oct 2026
- GFSC official contact route Gibraltar Financial Services Commission · Accessed 11 Oct 2026
- GICS scope Gibraltar Investor Compensation Scheme · Accessed 11 Oct 2026
- GICS: eligibility, aggregate claim, payment and application process Gibraltar Investor Compensation Scheme · Accessed 13 Oct 2026
- GICS compensation percentage, cap and deductions Gibraltar Investor Compensation Scheme · Accessed 13 Oct 2026
- Gibraltar Investor Compensation Scheme: official contact Gibraltar Investor Compensation Scheme · Accessed 13 Oct 2026
- Complaints against a regulated firm Gibraltar Financial Services Commission · Accessed 15 Oct 2026
A documented resource is not a finding of eligibility or compensation coverage. Consult the named body and current official terms for your firm, product and circumstances.
Report an error or submit an update
Covered broker profiles
Profiles connected to this authority in our coverage. This is not a complete official register or a list of approved brokers; see each entity’s dated status.
Intertrader
Intertrader offers CFDs and, in the Alvar service, spread betting through MT4, MT5 and Intertrader+. This profile distinguishes retail and professional schedules, ECN commissions, withdrawal rules, outage instructions and the different Gibraltar and Mauritius relationships.
- Operating status
- Active
- Sources checked
- 11 Oct 2026