Authority and scope
Sections ↑FIN-FSA supervises financial and insurance businesses, including banks, investment firms and fund managers. It is administratively connected with the Bank of Finland but makes its supervisory decisions independently. Supervision is different from deciding an individual customer’s compensation claim.[1][4]
Choose the correct route
| Question | Official position and practical route |
|---|---|
| Check a firm | Use the supervised-entities register and the relevant warning lists; match the actual contracting company and activity.Source 2Source 3 |
| Complain about an account | Start with the provider, then examine FINE’s scope and membership conditions.Source 4Source 9 |
| Report a suspected breach | Use FIN-FSA’s infringement-reporting or observation route. A supervisory report is not a damages claim.Source 6Source 5 |
| Firm failure | Identify whether the missing asset is a bank deposit or client money/instruments held by an investment-service provider. The schemes differ.Source 7Source 12 |
Registers and permission checks
Sections ↑What the official lookup can establish
| Question | Official position and practical route |
|---|---|
| Identity and permission | The supervised-entities record provides the institution’s contact details, authorisation or other legal basis and supervision information. Read the permission relevant to the proposed service.Source 2 |
| Refresh cycle | The authority says registry data updates overnight. A copied result should retain its retrieval date.Source 2 |
| Warnings | The lists include unauthorised service providers and other Finnish and foreign warnings. An absent warning does not establish authorisation.Source 3 |
| Brand versus company | A marketing name is not enough: compare the agreement’s entity and the record’s approved details before relying on group-level claims.Source 2Source 3 |
Check the exact legal entity, permissions, current status and scope in the official record. A brand connection in our coverage does not establish authorisation.
Complaints and redress
Sections ↑From complaint to an external review
| Question | Official position and practical route |
|---|---|
| First submission | Keep a written account of the problem and give the provider a clear written demand stating the remedy sought.Source 4 |
| FINE coverage | Investment-related matters include advice, execution, reporting, book-entry transfers and fund subscriptions or redemptions, subject to jurisdiction.Source 8 |
| Provider participation | FINE ordinarily deals with participating financial firms under its rules. Check membership/agreement and obtain the provider’s written response first.Source 9Source 10 |
| Evidence | Provide the agreement, transaction records, correspondence, decision and any representative’s authority. FINE works with written evidence rather than sworn oral witnesses.Source 9 |
| Fees and result | FINE provides free advice. Its dispute decisions are recommendations, not court judgments.Source 11Source 10 |
| Other proceedings | Parallel or previously decided court/other complaint-board proceedings may prevent a FINE review. Check the applicable rules before choosing routes.Source 9 |
| Wrong general route | FIN-FSA says general consumer advisers do not handle securities/share-trading disputes. Do not substitute that route for an investment complaint.Source 4 |
Ordinary correspondence with FIN-FSA is not an appeal filed under the applicable legislation and does not extend an appeal deadline. Its correspondence guidance also explains that communications are generally public except for information made confidential by law, and the supervised firm may be informed. Use the correct appeal or complaint procedure rather than relying on a general enquiry.[16]
Reporting misconduct
Sections ↑Supervisory reporting is separate
| Question | Official position and practical route |
|---|---|
| FIN-FSA’s powers | The supervisor monitors conduct and legality but cannot represent an individual customer or resolve a damages dispute.Source 4Source 5 |
| Report destination | Use the official suspected-infringement page. The contact page also explains how to send observations concerning supervised entities.Source 6Source 5 |
| Sensitive material | Use the authority’s secure submission instructions for confidential documents. Correspondence with an authority may be public unless a legal exception applies.Source 5 |
| What not to expect | Submitting a concern does not itself produce reimbursement, a binding settlement or a conclusion that a firm is fraudulent.Source 4Source 6 |
Compensation and firm failure
Sections ↑Keep the two protections separate
| Question | Official position and practical route |
|---|---|
| Eligible bank deposits | The basic Finnish guarantee is EUR 100,000 per depositor per bank, aggregated across that bank’s eligible accounts.Source 7Source 12 |
| Administrator and payout | The Financial Stability Authority administers Finnish deposit protection. Its guidance describes payment within seven working days when the statutory payout conditions arise.Source 12 |
| Temporary high balances | Qualifying proceeds from sale of an own-use home can receive special protection for a limited period under RVV’s conditions; this is not a general unlimited-balance rule.Source 12 |
| Investor-compensation ceiling | FIN-FSA describes compensation up to EUR 20,000 where a covered Finnish institution cannot return clients’ funds or instruments because of insolvency. The scheme’s detailed eligibility must still be checked.Source 7Source 13 |
| Not market-loss insurance | These arrangements address non-return of eligible assets/deposits; they do not insure ordinary movements in a portfolio’s market value.Source 7Source 12 |
| Product exclusions | FIN-FSA’s summary excludes investment-linked insurance, investment-fund activities and crypto assets from the investor fund’s protection.Source 7 |
| Cross-border institution | The legal bank/entity and branch arrangement determine the relevant home-country scheme. A Finnish-language website does not establish Finnish guarantee membership.Source 12 |
Investor-failure compensation: apply the percentage before the cap
Official contacts and resources
Sections ↑Purpose-specific contact points
| Question | Official position and practical route |
|---|---|
| FIN-FSA consumer advice | +358 9 183 5360. Published local hours: Tuesday and Wednesday 09:00–11:00; Thursday 13:00–15:00, subject to announced exceptions.Source 5 |
| FIN-FSA general switchboard | +358 9 183 51; postal address P.O. Box 103, FI-00101 Helsinki.Source 5 |
| FINE investment-complaint advice | +358 9 6850 120; Monday–Thursday 10:00–15:00 local time. Follow its advice/submission process rather than sending a supervisory report to FIN-FSA.Source 4Source 9 |
| Before a deadline | Obtain the applicable deadline and appeal instructions from the decision and receiving body. No universal investment-complaint deadline was established by this review.Source 4Source 10 |
Investors’ Compensation Fund: calculation
- Responsible body
- Finnish Investors’ Compensation Fund
- Scope
- The fund’s indexed investor guidance supplies the 90% formula and EUR 20,000 cap. Direct online retrieval could not be confirmed in this review.
- Resource availability
- Unknown
- Checked
- Source 13
Correspondence with FIN-FSA
- Responsible body
- Financial Supervisory Authority of Finland
- Scope
- Correspondence is not a statutory appeal and does not extend the appeal period.
- Resource availability
- Available
- Checked
- Source 16
Resource availability describes the documented route. It does not establish eligibility, authorisation or compensation coverage.
Enforcement and developments
Sections ↑The supervisory-measures table records the status of administrative sanctions, including appeals and whether a decision is legally binding. For example, FIN-FSA reported that the Helsinki Administrative Court overturned its Alexandria Group Plc penalty decision on 12 October 2026. The court decision was itself not yet legally binding, with possible further appeal subject to leave. A reference should preserve both the original action and the later procedural outcome.[14][15]
Read an enforcement entry in context
| Subject | What it means |
|---|---|
| Initial action | Identify the firm, issue, decision date and the specific sanction rather than treating all supervisory measures as equivalent.Source 14 |
| Appeal status | Check the latest status column or linked release. An imposed penalty can be appealed or overturned.Source 14 |
| Private redress | An enforcement announcement does not determine an individual customer’s FINE complaint or guarantee-fund eligibility. Those routes remain separate.Source 9Source 7 |
Sources & further reading
- About the FIN-FSA FIN-FSA · Accessed 13 Oct 2026
- Supervised entities FIN-FSA · Accessed 13 Oct 2026
- Warning lists FIN-FSA · Accessed 13 Oct 2026
- Problems with a service provider FIN-FSA · Accessed 13 Oct 2026
- Contact information and consumer enquiries FIN-FSA · Accessed 13 Oct 2026
- Report suspected infringement FIN-FSA · Accessed 13 Oct 2026
- Security of deposits and investments FIN-FSA · Accessed 13 Oct 2026
- Saving and investing disputes FINE · Accessed 13 Oct 2026
- Handling and progress of cases at FINE FINE · Accessed 13 Oct 2026
- Regulations and code of conduct FINE · Accessed 13 Oct 2026
- FINE organisation and advice FINE · Accessed 13 Oct 2026
- Deposit guarantee Financial Stability Authority of Finland · Accessed 13 Oct 2026
- Investor compensation: 90% formula, cap and examples Finnish Investors’ Compensation Fund · Accessed 13 Oct 2026
- Administrative sanctions and supervisory measures Financial Supervisory Authority of Finland · Accessed 15 Oct 2026
- Administrative Court decision concerning Alexandria Group Plc Financial Supervisory Authority of Finland · Accessed 15 Oct 2026
- Correspondence with FIN-FSA Financial Supervisory Authority of Finland · Accessed 15 Oct 2026
A documented resource is not a finding of eligibility or compensation coverage. Consult the named body and current official terms for your firm, product and circumstances.
Report an error or submit an update
Covered broker profiles
Profiles connected to this authority in our coverage. This is not a complete official register or a list of approved brokers; see each entity’s dated status.
Nordea — Finland securities trading
Nordea Bank Abp’s Finnish retail service combines a conventional book-entry account with a separate equity savings account. The profile distinguishes their investment and withdrawal rules, activity-based brokerage, custody, currency conversion and third-party settlement. It does not apply Finnish terms to Nordea accounts in other countries.
- Operating status
- Active
- Sources checked
- 13 Oct 2026