HashKey Global closes fiat deposits ahead of November cash exit

HashKey Global stopped accepting fiat deposits on 15 October 2026 UTC as part of a staged exit from fiat services. Customers holding cash have until the 23 November UTC withdrawal cutoff; the notice says all customer fiat transactions then cease. The notice leaves open a future relaunch but gives no return date.[1]

For residual balances above US$30, the notice reserves a discretionary fallback: deduct US$30 and send the remainder to the last registered bank account in the customer’s name. Below US$30, it says an external wire cannot be processed. It does not separately specify the treatment of exactly US$30.[1]

HashKey Bermuda Limited is the counterparty named in the Investor Business Terms. Clause 16 permits returns to the customer’s designated bank account and deduction of a return fee, subject to applicable law and the stated compliance requirements. That power gives the platform an exit mechanism; it is not an unconditional promise that an unattended balance will arrive by a particular date.[2]

The fixed charge matters most for small balances

The published USD withdrawal tariff also sets US$30 per transaction and excludes intermediary-bank and receiving-bank charges. It directs customers to the fee shown on the withdrawal screen for the final current rate.[5]

A fixed fee makes repeated small withdrawals more expensive than one otherwise equivalent payment. The comparison is particularly relevant during an exit: the remaining balance may be too small to justify another wire even when the original trading account was much larger.[5]

The receiving account is part of the exit process

HashKey’s bank-eligibility guide requires matching account names and a fiat whitelist entry created by a successful prior deposit. It excludes both third-party accounts and the customer’s own non-whitelisted accounts. Following a failed withdrawal, additional documents may be requested.[4]

The withdrawal procedure starts in Assets, then Fiat Account and Account Overview. The customer selects the currency, amount and eligible receiving account, checks the payment details and submits a security-verification code. Existing cash therefore needs an operational withdrawal route as well as a recorded account balance.[3]

That prerequisite is consequential after the deposit shutdown: the usual deposit-based verification route should not be assumed to remain available. A customer whose registered bank account is unusable needs the platform to resolve the receiving-account arrangement before the service ends.[4][1]

The timing guide describes bank processing windows rather than a guaranteed time to receipt. ZA Bank’s listed USD window is weekdays 11:00–16:00 UTC+8, excluding Hong Kong holidays; Bermuda Commercial Bank’s is weekdays 09:00–17:00 at its stated local offset, excluding Bermuda holidays. Actual receipt depends on the receiving bank.[6]

A successful platform status can still be followed by a receiving-bank refund or reversal. HashKey directs affected customers to [email protected]. Keeping the transfer details available helps distinguish a submitted withdrawal from money actually credited at the destination.[7]

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