The Financial Conduct Authority has published customer guidance following the creditors' voluntary liquidation of Chandler King (City) Limited. Its 26 October notice records that the authorised investment and pension adviser entered liquidation on 17 September, with Grace Jones and Karyn Jones of Parker Andrews appointed joint liquidators. The announcement comes after the firm stopped trading, and it is not a claim that every customer's holdings have disappeared.[1]
The FCA says the Financial Ombudsman Service upheld complaints about unsuitable investment advice in which associated risks had not been adequately explained. Chandler King had agreed to a voluntary requirement restricting its activities on 28 April 2026. Before the liquidation, it applied to cancel its FCA permissions, but the authority said the request remained subject to review.[1]
The next distinction is between advice-related redress and property already held for clients. The liquidators must assess any client money and custody assets, identify whether a shortfall exists and determine how to return what can be returned. The FCA says distribution costs, including liquidators' fees, may be deducted from relevant asset pools in accordance with the applicable process.[1]
The FCA's notice discusses Financial Services Compensation Scheme protection for eligible custody-asset or client-money shortfalls, including associated distribution costs, up to £85,000. That figure cannot simply be applied to all complaints about poor advice or assumed to be an automatic payout to every Chandler King customer. Eligibility, claim type and other applicable limits matter.[1]
What clients can do now
Confirmed stages and remaining questions
| Stage | Status at FCA notice |
|---|---|
| Voluntary activity restriction | Agreed 28 April 2026 |
| Creditors’ voluntary liquidation | Commenced 17 September 2026 |
| Joint liquidators | Grace Jones and Karyn Jones, Parker Andrews |
| Cancellation of FCA permission | Application remains under review |
| Client assets and claims | Assessment and return process ongoing |
Customers should keep account statements, contract notes and correspondence and follow written communications from Parker Andrews. Those with existing complaints are told to contact the liquidators; a customer who has already taken a complaint to the Financial Ombudsman Service need not initiate a duplicate referral, as the ombudsman will communicate about next steps.[1]
The FCA cautions clients about approaches from claims-management companies and law firms offering to recover assets for a fee. It says most clients will not benefit from paying a third party for the ordinary return process. That warning is particularly important while the appointed liquidators have yet to complete the asset reconciliation and establish whether, and on what terms, claims can be made.[1]
There is also a regulatory-boundary point: Chandler King remains authorised pending the cancellation review, while insolvency practitioners conduct the liquidation under a different supervisory regime. The FCA is liaising with the liquidators but does not itself run the insolvency. The confirmed position is a live liquidation and assessment, not a final recovery rate or an FSCS decision on every claim.[1]
Sources & further reading
- Chandler King (City) Limited enters creditors’ voluntary liquidation Financial Conduct Authority · 26 Oct 2026 · Accessed 30 Oct 2026