Services & customers
Sections ↑Rapyd’s trading-sector proposition covers the movement of funds around a brokerage: accepting customer payments, paying withdrawals and managing balances across currencies. Its current page explicitly addresses forex and CFD platforms and combines card acquiring with local payment methods and payout services. The practical fit depends on the broker’s business, customer locations, payment routes and approved use of those services.[1]
Payment products and operating roles
| Product | Purpose | Delivery or scope |
|---|---|---|
| Rapyd Collect | Accept card and local-method payments. | API, Hosted Checkout and payment links; enabled methods depend on the merchant arrangement.Source 3 |
| Rapyd Disburse | Send individual or mass payouts to beneficiaries. | Portal or API, with local bank rails, Visa Direct and Mastercard Send among the published options.Source 4 |
| Rapyd Wallet | Hold and manage multi-currency ledger balances, including accounts and subaccounts. | The ledger underpins payment and payout activity; it is also the reporting interface.Source 5 |
| Rapyd Virtual Accounts | Receive bank transfers using assigned account credentials. | Funds are credited into the Rapyd Wallet under the applicable virtual-account schedule.Source 13 |
| Stablecoin options | Accept, pay out or settle using stablecoins. | Rapyd describes fiat, stablecoin or mixed settlement choices; the agreed route determines implementation.Source 6 |
The restricted-business list, effective 10 June 2026, requires additional documentation for investment and brokerage services, crypto providers, prop trading and wallets; it also lists CFDs as restricted. Unlicensed securities, investment and currency-exchange services are prohibited, as are transactions from unlicensed financial-product or trading platforms, including rolling spot FX. A broker’s licence therefore supports its application but does not itself establish Rapyd acceptance.[2]
Platforms & integrations
Sections ↑Rapyd provides sandbox access, API resources, hosted interfaces and plugin routes. Its developer page links the official OpenAPI repository and Postman material; the advertised Python SDK is labelled beta. The sandbox is the development environment for constructing and checking the payment flow, while production onboarding remains a separate commercial and compliance process.[7]
Hosted Checkout begins with a session created through the API. Rapyd returns a checkout URL, the customer completes payment on the hosted interface and the flow returns to the merchant. Full-page redirects, embedded iframes and mobile WebView delivery are documented. Branding and localisation can be configured, while a direct API implementation gives the merchant responsibility for its own payment interface.[8]
Controls in the published OpenAPI v1.0.23
| Control | Documented behaviour |
|---|---|
| Request authentication | Separate sandbox and production servers. Requests include access_key, salt, signature and Unix timestamp headers; idempotency is an optional duplicate-object key.Source 9 |
| Card capture | Capture some or all of a previously authorised payment. Available capture scope depends on the client’s pre-authorisation permissions.Source 9 |
| Payout fields | Retrieve the required fields for the chosen method and beneficiary country. A previously stored sender or beneficiary must still satisfy those fields.Source 9 |
| Event recovery | List or retrieve webhooks; the resend operation accepts an ERR-status event after automatic delivery has failed.Source 9 |
Pricing & commercial conditions
Sections ↑Global IC++ pricing passes through interchange and scheme fees and adds a quoted Rapyd acquiring component. The numerical country examples below are standard merchant tariffs with explicit eligibility limits; they do not establish a trading-platform quote.[10]
Published tariff examples
| Scope | Charge | Conditions |
|---|---|---|
| Colombia domestic cards | 3.29% plus COP 300 per transaction. | Local legal entity; high-risk merchants excluded; indirect taxes additional. International cards need separate account/pricing.Source 10 |
| Peru domestic cards | 3.40% plus PEN 0.69 per transaction. | Local entity, monthly processing below PEN 10,000; high-risk excluded; indirect taxes additional. International cards priced separately.Source 10 |
| Panama inactivity | USD 30 monthly plus applicable taxes. | Both conditions: no sales for more than six consecutive months and membership exceeding 12 months.Source 10 |
Under the UK general terms, applicable taxes are additional and fee changes normally require at least 30 days’ notice, or longer where required. Fees, reserves and negative balances can affect the funds available for payout.[11]
Implementation & operating controls
Sections ↑The legal directory assigns a regional Rapyd contracting entity after the business supplies its information and identifies the required services. Product schedules supplement the relevant regional agreement. It also warns that a pre-existing agreement with a partner may govern instead. That makes the signed arrangement, rather than a global product menu, the starting point for the production configuration.[12]
The UK general terms require notice at least five Business Days before a business change and confirmation before implementing it. The acquiring guidelines also require approved merchant outlets and clear website identity, pricing, customer-service and cancellation information.[11][14]
The UK-labelled Virtual Accounts schedule allows customer bank transfers or same-name bank-account funding for payouts, subject to location restrictions. Rapyd generally updates the wallet within one Business Day of receiving funds, after confirmation and compliance checks; the originating bank’s transfer time is separate. The underlying accounts are in Rapyd’s name and pool funds from multiple users. Assigned account credentials therefore identify incoming funds without creating a separate bank deposit in the broker’s name.[13]
Merchant card-data duties continue alongside hosted delivery. The acquiring guidelines require PCI compliance where applicable, prohibit retaining security codes after authorisation and require card-payment documentation to be kept for at least 540 days. Suspected or confirmed unauthorised access to card or transaction-data systems must be reported immediately and within 24 hours of awareness, including relevant supplier incidents.[14]
Rapyd’s security centre describes AWS infrastructure replicated across availability zones in US East 1, with Europe West 1 used for recovery. It describes encryption, an isolated card-data vault and access controls, and says it has Level 1 PCI-DSS certification and a SOC 2 Type II report. These are Rapyd’s published assurance statements. The named regions describe that architecture; they do not establish that every local product stores all information within its customer’s jurisdiction.[15]
Support & escalation
Sections ↑Rapyd’s official developer organisation directs production incidents, account activation and critical issues to customer support. API questions and sandbox development go to the community. Email support is the fallback when the support portal cannot be accessed. Keeping the payout’s unique transaction reference with a case helps identify the affected instruction.[16][25]
UK payment-complaint handling
| Stage | Clock from receipt |
|---|---|
| Acknowledgement | Written acknowledgement if unresolved by the end of three Business Days.Source 17 |
| Payment complaint | Aim for a final response within 15 Business Days; exceptional cases can extend to 35.Source 17 |
| Other cases | The policy separately provides an eight-week response period.Source 17 |
| Eligible ombudsman escalation | Normally within six months of Rapyd’s final response. Eligibility conditions apply.Source 17 |
Official contact routes
Scope Published Monday–Friday, 9 am–5 pm; the directory does not specify a timezone.
Scope Formal complaint routes and escalation conditions.
Entities, permissions & service boundaries
Sections ↑Rapyd provides regulated payment services through different group entities and, in some markets, network partners. Its regulated-entities directory is a map of those roles, not an approval for every merchant activity or country route. The two European examples below distinguish an independently read register entry from a provider disclosure.[20]
European operating entities
| Entity | Evidence | Scope |
|---|---|---|
| Rapyd Europe hf. | Central Bank of Iceland supervised-entities list: electronic-money institution, SSN 5006830589. | Registered address shown as Dalshrauni 3, Hafnarfjörður. This is payment/e-money status, not a brokerage licence.Source 19 |
| Rapyd Payments Limited | Rapyd identifies it as the UK EMI with FCA number 900688. | Provider-disclosed status; the live FCA record did not expose readable permissions during this check.Source 20 |
The UK agreement says the services are not bank deposits. For e-money held, it promises applicable safeguarding while excluding deposit compensation. Ownership of funds received or collected for the services transfers absolutely to Rapyd.[11]
Company & development
Sections ↑Rapyd dates its origins to a wallet business begun in 2016, subsequently developed into payments infrastructure. Its current company material identifies Arik Shtilman as chief executive. The group serves merchants and payment partners through a combination of its platform, regional operations and acquired businesses.[21]
On 14 March 2025, Rapyd announced completion of its acquisition of PayU Global Payment Organisation in Latin America and Africa. The announcement named Mexico, Brazil, Argentina, Chile, Colombia and Peru, with expansion in Nigeria and South Africa. It described the start of combining operations and named General Catalyst, Vista Credit Partners and TAL Ventures among the financing participants. The deal’s stated scope was those regional PayU businesses.[22]
Current country-specific privacy terms continue to identify local PayU entities in those regions. A customer moving between regional arrangements therefore needs to follow the controller and contract applicable to its own service, rather than assume that the acquisition made every account or data relationship identical.[23]
- Operator
- Rapyd group; the assigned regional entity contracts for each service
- Service scope
- Merchant payment acceptance, payouts, multi-currency ledgers, virtual accounts and stablecoin payment options.
- Customer types
- Approved FX and CFD businesses; Merchants; Platforms and payment partners
- Delivery
- API; Hosted
- Pricing publication
- Public and quoted pricing
- Platforms
- Rapyd Collect; Rapyd Disburse; Rapyd Wallet; Rapyd Virtual Accounts
- Integrations
- Rapyd API; Hosted Checkout; Payment links
- Pricing scope
- Quoted global acquiring component; selected standard country tariffs exclude high-risk merchants.
- Implementation
- Sandbox/API or hosted integration, followed by entity, business-model and payment-service approval.
- Support
- Customer support portal for production and account issues; developer community for API and sandbox enquiries.
- Permissions and regulatory scope
- Regional payment and electronic-money entities or network partners. Merchant approval and enabled services remain separate from entity permissions.
Provider metadata checked 20 Oct 2026Source 21Source 12Source 18Source 1Source 3Source 6Source 7Source 10Source 16Source 20
Additional Information
Sections ↑UK Collect: settlement and liability clocks
| Event | Published condition |
|---|---|
| Settlement | Within seven Business Days of receipt of payment unless otherwise agreed; minimum amounts and compliance holds can apply.Source 24 |
| Reconciliation | Raise written settlement concerns within seven Business Days of settlement. A separate 13-month limit from settlement applies to unauthorised or incorrect payments.Source 24 |
| Chargeback objection | Written objection with supporting evidence within three Business Days of notification.Source 24 |
| Reserve duration | Available until liabilities are paid, and at least 180 calendar days after the later of the Effective Date or termination. This is not a guaranteed release date.Source 24 |
| Settlement account after exit | Rapyd can require it to remain available while outstanding credits, debits and adjustments are resolved.Source 24 |
UK Disburse: instruction and correction rules
| Stage | Published condition |
|---|---|
| Confirming a payout | Prefund amount plus fees. A confirmed request cannot be cancelled; non-Business-Day instructions may be treated as received the next Business Day.Source 25 |
| Delivery to beneficiary’s payment provider | After receipt of a compliant instruction: UK GBP and EEA EUR, one Business Day; other-currency EEA payouts, four Business Days. Final bank credit is separate.Source 25 |
| Unauthorised/incorrect payout notice | Without undue delay and within 13 months of payout for a UK microenterprise; otherwise 60 days, unless regional terms specify differently.Source 25 |
Wallet reporting exposes transaction fees, method, beneficiary and account details. The payout tracker can share status and proof of payment. These records help finance teams reconcile payment movements and explain a withdrawal’s progress; a recorded payout and final beneficiary credit remain distinct events.[5]
UK termination stops new transactions, leaves pending items to complete and makes outstanding fees due. Portal access may remain available for 30 days after termination, or longer for pending settlement; it is not assured continuing access. A remaining balance can be claimed for six years after termination, subject to contractual set-off and risk-related holds.[11]
Rapyd’s product privacy policy covers Rapyd Financial Network (2016) Ltd and group affiliates. It describes automated KYC/KYB approval or rejection, with unresolved cases sent to human experts and a support route for disputed rejection. It also permits personal-data use for machine-learning or AI research and service improvement. That statement should be read alongside the service’s actual controller, applicable country terms and lawful processing basis.[26]
The privacy centre generally describes retention for six years after the business relationship ends, with local-law and legal-claim exceptions. Closing an account does not erase transaction and anti-money-laundering records that must remain. Rights requests receive an answer within a maximum of 30 days; this is a response clock, not a promise that every requested deletion will be completed or legally possible within that period.[27]
Sources & further reading
- Trading-sector payments Rapyd · Accessed 20 Oct 2026
- Restricted and prohibited businesses, effective 10 June 2026 Rapyd · Accessed 20 Oct 2026
- Payment acceptance Rapyd · Accessed 20 Oct 2026
- Disburse product Rapyd · Accessed 20 Oct 2026
- Multi-currency business accounts Rapyd · Accessed 20 Oct 2026
- Stablecoin payments Rapyd · Accessed 20 Oct 2026
- Developer resources Rapyd · Accessed 20 Oct 2026
- Hosted Checkout Rapyd · Accessed 20 Oct 2026
- Published OpenAPI v1.0.23 Rapyd · Accessed 20 Oct 2026
- Published pricing Rapyd · Accessed 20 Oct 2026
- UK merchant general terms, 16 March 2026 version Rapyd · Accessed 20 Oct 2026
- Regional and product contract directory Rapyd · Accessed 20 Oct 2026
- UK Virtual Accounts product terms Rapyd · Accessed 20 Oct 2026
- Merchant acquiring guidelines Rapyd · Accessed 20 Oct 2026
- Security centre Rapyd · Accessed 20 Oct 2026
- Official developer support routes Rapyd · Accessed 20 Oct 2026
- UK complaints policy Rapyd · Accessed 20 Oct 2026
- Contact directory Rapyd · Accessed 20 Oct 2026
- Supervised entities: Rapyd Europe hf. Central Bank of Iceland · Accessed 20 Oct 2026
- Regulated entities overview Rapyd · Accessed 20 Oct 2026
- Company history Rapyd · Accessed 20 Oct 2026
- PayU Latin America and Africa acquisition completion Rapyd · Accessed 20 Oct 2026
- Country-specific privacy terms Rapyd · Accessed 20 Oct 2026
- UK Collect product terms Rapyd · Accessed 20 Oct 2026
- UK Disburse product terms Rapyd · Accessed 20 Oct 2026
- Product privacy policy, April 2026 version Rapyd · Accessed 20 Oct 2026
- Privacy centre Rapyd · Accessed 20 Oct 2026
This profile reports dated public information, including provider-published services and terms. It does not independently test or guarantee service delivery, integrations or performance. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.