PrimeXM markets XCore as trading infrastructure for financial businesses that need liquidity aggregation, order routing and platform connectivity. It also supplies hosting, including bare-metal and enterprise-cloud options. The role described here is a technology and infrastructure service: connecting a broker to an execution destination is not evidence that PrimeXM itself takes the opposite side of that broker’s trades.[1][5]
Services & customers
Sections ↑XCore’s published controls include configurable liquidity pools, routing rules based on instruments and order characteristics, and internal or external flow handling. The software also provides exposure controls and operational reporting, including execution, rejection and slippage information. These tools allow a customer to configure and inspect its operation; their existence does not establish the execution policy or measured trading performance of any broker using them.[2]
Platforms & integrations
Sections ↑The product documentation distinguishes the MT4 Bridge and MT5 Gateway, which route orders, from feeders used to supply prices. It also describes FIX and custom connectivity. Configuration can vary by group, account or instrument, so a broad compatibility statement should not be read as confirmation that every feature is enabled on a particular deployment. Market-data and execution access still depend on the chosen connections and counterparties.[2][5]
Pricing & commercial terms
Sections ↑PrimeXM publishes a fee model for live XCore instances. For each instance, the monthly charge is the largest of the applicable instance, connectivity, volume and transaction fee categories; charges for separate instances are then summed. The four categories should therefore not simply be added together. The published instance fee is $2,000 per month. This is a component of the XCore schedule, not a representation that every hosting and associated service is included.[3][1]
XCore fixed monthly components
XCore usage calculation
| Item | Published basis |
|---|---|
| Fiat margin | USD 0.50 per USD 1 million executed notional booked to a margin account; risk/position accounts exempt.Source 3 |
| Fiat execution | USD 1 per USD 1 million per side; XCore-to-XCore and internalised flow charged on one side.Source 3 |
| Crypto margin | USD 2.50 per USD 1 million; the price column adds “per side”, while the description omits that qualification.Source 3 |
| Crypto execution | USD 5 per USD 1 million per side, with the same one-side exception.Source 3 |
| Filled orders | USD 0.001 per order with non-zero fill; waived with dedicated hosting for both XCore and Trade Database.Source 3 |
Implementation & delivery
Sections ↑The currently linked XCore agreement assigns instance creation to PrimeXM and configuration and management responsibilities to the customer, with technical support from the supplier. Access includes the PrimeXM Portal and API. This division of responsibilities matters when planning routing rules, customer settings and operating controls: purchasing a managed software environment does not transfer every brokerage operating decision to the technology supplier.[5]
Support & contacts
Sections ↑The legal page still links a service-level document dated May 2021. It defines the availability window from Sunday at 17:00 to Friday at 16:59:45 Eastern Time, with exclusions and conditional service credits. That is more specific than an unconditional 24/7 uptime promise. It names ordinary and emergency email routes as well as the customer portal; the signed agreement determines the applicable support and remedy terms.[6][4]
Published business and customer-support contacts
Scope Public company contact; operating hours are not specified in the cited footer.
Permissions & service scope
Sections ↑The privacy policy and currently linked agreement identify PrimeXM FZCO in the United Arab Emirates, using commercial registration DMCC36862. The legal index lists this agreement under July 2026 even though its internal version footer retains an older template date. This profile follows the current linked entity wording. The company registration is not presented as a financial-services authorisation, and this technology profile makes no claim about retail brokerage permissions or custody protections.[7][4][5]
Operator & evidence
Sections ↑- Operator
- PrimeXM FZCO
- Service scope
- XCore aggregation and routing, platform connectivity, risk controls and hosting. The described software role does not establish PrimeXM as an execution counterparty or retail broker.
- Customer types
- Brokers; Financial institutions; Liquidity providers
- Delivery
- Hosted; Managed service; API
- Pricing publication
- Public pricing
- Headquarters
- Dubai, United Arab Emirates
- Platforms
- XCore; PrimeXM Portal
- Integrations
- MetaTrader 4 Bridge and price feeder; MetaTrader 5 Gateway and price feeder; FIX and custom connectivity
- Pricing scope
- Each live XCore is charged the largest of instance, connectivity, discounted volume or transaction fees; instances are then summed. Connectivity itself uses give-up fees plus the larger maker/taker total. The current price column/description differ on the crypto-margin side wording.
- Implementation
- The current agreement describes supplier-created instances and customer configuration/management, supported by PrimeXM; Portal/API access and separately marketed hosting are available.
- Support
- Currently linked SLA lists [email protected] and [email protected] plus the customer portal. Its defined availability window runs Sunday evening to Friday afternoon Eastern Time, subject to stated exclusions and remedies.
- Permissions and regulatory scope
- Technology and hosting profile. Current legal materials identify PrimeXM FZCO, UAE commercial registration DMCC36862. This is corporate identification, not a financial permission finding. No trading-principal, custody or retail-client protection claim is made.
Provider metadata checked 18 Oct 2026Source 1Source 2Source 3Source 4Source 5Source 6Source 7
Sources & further reading
- PrimeXM technology and hosting PrimeXM · Accessed 18 Oct 2026
- XCore Solutions PrimeXM · Accessed 18 Oct 2026
- XCore Pricing PrimeXM · Accessed 29 Oct 2026
- Legal documents and public contacts PrimeXM · Accessed 29 Oct 2026
- Currently linked XCore License Agreement PrimeXM · Accessed 18 Oct 2026
- Currently linked XCore service level agreement PrimeXM · Accessed 18 Oct 2026
- Privacy Policy PrimeXM · Accessed 18 Oct 2026
This profile reports dated public information, including provider-published services and terms. It does not independently test or guarantee service delivery, integrations or performance. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.