Zoomex exchange profile: services, fees, custody and eligibility

Zoomex is a centralised cryptocurrency trading platform whose core products include spot trading and USDT-settled and inverse perpetual contracts. Its September 2026 company release describes more than three million users, 700-plus trading pairs and activity across over 35 countries and regions. These are company claims, not an independently measured active-trader count, and the geographic footprint does not override the restricted-country policy.[2]

Market orders seek available liquidity at execution; the final fill price can differ from the screen price. Limit orders specify a price but may remain unfilled. Conditional orders submit a market or limit instruction after a trigger, so triggering a stop-limit is not the same as obtaining an exit. Monitor the resulting order and position rather than treating the trigger notification as a completed trade.[9]

Post-only cancels a limit or conditional-limit order if it would execute immediately, allowing a resting order to qualify for maker treatment. Time-in-force controls are available for limit and conditional-limit orders. These controls solve different problems: order validity does not itself guarantee maker status or a fill.[10][11]

For a 10,000 USDT ordinary perpetual execution, the base fee is 2 USDT as maker or 6 USDT as taker. Innovation-zone equivalents are 4 and 11 USDT. Opening and closing are separate executions. These examples exclude spread, slippage, funding and borrowing; the dedicated fee calculation page controls over inconsistent fee wording elsewhere in general help.[4]

Spot fees apply only to filled quantity; unfilled and cancelled quantities do not generate a trading fee. Because the fee is taken from the purchased asset, a purchase of 0.2 BTC at 0.1% yields 0.1998 BTC after a 0.0002 BTC fee, before other costs. This matters when matching an external wallet delivery amount.[3]

VIP qualification uses eligible assets or rolling 30-day spot/contract volume, with the highest qualifying level. The page describes daily updates, average asset calculations excluding unrealised P&L, and a 14-day protection period after qualification is lost. Its fee grid did not expose rates in the accessible public view. Consequently, an account-specific VIP quote is required; no numerical tier discounts are reconstructed here.[5]

The separate 1000x product charges input amount × leverage × 0.04% on entry, with exit fees adjusted to the actual executed value. At 100 USDT and 1,000×, the entry fee is 40 USDT: 40% of the input amount. It publishes caps of 300,000 USDT per opening, two million USDT daily opening value per user and one million total position value. Check the product’s current funding rule and displayed fee before accepting this separate high-leverage exposure.[6]

Ordinary perpetual funding transfers between long and short holders at each symbol’s settlement interval. The interval can change; eight hours is only the guide’s example. Positive funding means longs pay shorts, with the reverse for negative funding. Funding may consume position margin if available cash is insufficient, increasing liquidation risk. Closing within five seconds of the timestamp does not reliably avoid a funding settlement.[7]

Convert advertises no separate conversion fee and uses quoted market-maker prices. Quotes refresh every 15 seconds; one documented route cancels if the real-time rate differs by more than 0.5%. Selected limits are BTC 0.00037–0.3 per transaction and 0.6 daily, and USDT 20–20,000 per transaction and 40,000 daily. A zero conversion commission does not establish that the quote matches a spot mid-price. Conversion under cross margin can also change liquidation exposure.[20]

For crypto deposits, choose the exact asset, network and receiving Funding or Trading Account, then use the displayed address and required tag. The guide specifically disallows smart-contract ETH transfers and TRC20 USDT deposits from smart-contract addresses. XRP/EOS require their relevant tag or memo. These are transfer-method restrictions, not simply token-listing questions. Check the deposit record and TXID after sending.[16]

Buy Crypto Express routes fiat purchases through third-party providers. The guide lists 35 fiat currencies and purchases of BTC, ETH or USDT. Zoomex states no platform purchase fee, but provider fees, exchange rates and minimums apply; the initial displayed price is indicative. Providers can impose their own identity checks, and Zoomex may also request verification. The purchase guide specifies a 24–48-hour withdrawal hold after provider funding, longer than the generic withdrawal FAQ’s 24-hour Express reference.[17]

External withdrawals are initiated from the Funding Account; transfer assets out of the Trading Account first. Select coin, chain, address and amount, then complete email/authenticator verification. Internal transfers to another Zoomex UID, email or phone are described as fee-free, but recipient accuracy still matters. An internal ledger transfer is distinct from an on-chain withdrawal with a transaction hash.[18]

A password reset uses the registered email or phone verification code and imposes a 24-hour withdrawal restriction. If the old contact channel is lost, a normal reset may not resolve ownership verification. Retain the account identifier and approach official support; do not share authentication codes with someone claiming to accelerate the review.[21]

Zoomex’s transparency page states one-for-one reserves, a displayed 100% coverage ratio, more than 95% of assets in cold wallets and an emergency fund. The accessible page exposed no independent liabilities audit or customer-verifiable reconciliation. Those are company statements, not a solvency guarantee. No policy wording, insured beneficiary or individual reimbursement limit was established for the emergency-fund claim.[1]

Hacken’s own Zoomex page lists four security audits and a relationship covering the platform. The accessible listing did not expose detailed findings, remediation status and dates for each report. A security assessment tests a particular scope; it does not establish that customer liabilities are fully funded or that every future version of an application is free of vulnerabilities.[23]

For ordinary USDT perpetuals, mark price drives liquidation. Isolated positions have their own margin exposure; cross margin draws on shared available balance. Larger positions may require higher margin. The documented liquidation process can cancel orders and partially reduce higher-tier positions before a full takeover at bankruptcy price if maintenance requirements remain unsatisfied. These mechanisms should not be replaced with the separate 1000x product’s advertised fill rules.[25]

The derivatives Insurance Fund covers a liquidation execution deficit relative to bankruptcy price. If insufficient, auto-deleveraging can reduce opposing positions. The guide also limits non-BTC USDT contracts’ use of the shared pool. This is a market close-out mechanism, not an insurance policy protecting every deposited asset or compensating ordinary trading losses. The actual fund balance and market-specific treatment must be checked when assessing a position.[24]

Zoomex describes two-factor authentication, abnormal-login detection and temporary protective restrictions. Suspected compromise can be reported to [email protected] with a request to freeze the account. That freeze can restrict the customer’s own access while ownership is investigated. Security monitoring and cold storage do not remove the need to protect login, email and recovery credentials.[22]

The published restricted-country policy excludes the United States, the European Union, Singapore, Hong Kong, Quebec and Seychelles, alongside mainland China and listed sanctioned jurisdictions or territories. It allows additional restrictions and says false location representations can lead to account termination and liquidation. A supported fiat currency or an accessible website is not evidence of eligibility in that currency’s home country.[27]

Account deactivation requires an email from the registered address to [email protected] and a zero asset balance. Live chat cannot complete it. The guide says deactivation cannot be reversed; the same email or phone cannot be reused and previously used identity documents cannot verify another account. This is a permanent account action, not a routine inactivity fee or a pause. Close positions, recover balances and download records before requesting it.[29]

Current global customer terms were inaccessible. India’s 2025 notice names Zoomex Pte Ltd at a Cayman Islands address; this does not establish today’s contracting entity for each customer. Obtain the legal name, jurisdiction and governing dispute terms before funding.[28]

The request form warns that time-zone differences can mean a reply takes several hours. For an execution dispute, include UID, symbol, order or position reference, timestamp and the requested correction; for a transfer, include network and TXID. Ask for a written case reference and formal escalation. A public, entity-specific complaint resolution deadline and independent ombudsman route were not established from the accessible support materials, so a chat acknowledgement should not be presented as a guaranteed remedy.[40]

API applications are reviewed through a separate process, with a stated three-to-five-business-day expectation. General support does not resolve technical API matters directly and forwards them to the API team. Distinguish an authentication/connection issue from an accepted order: after interrupted connectivity, reconcile open orders and fills before a client application retries an instruction.[33]

The security statement describes incident containment and communications through official channels. It does not establish an emergency telephone dealing facility or a guarantee that orders can be cancelled during an outage. Keep local records of submitted instructions and check server-side positions once access is restored; an unavailable screen does not itself close a leveraged trade.[22]

Zoomex’s transparency page claims FinCEN MSB and AUSTRAC registration, Canadian MSB status, a MISA licence and a Saint Lucia incorporation certificate. This review did not establish a current regulator entry matching each exact entity, number and offered activity. The claims are therefore attributed, without affirmative licence rows. Incorporation and AML registration should not be described as blanket approval of a global derivatives service.[1]

On 1 October 2025, India’s Financial Intelligence Unit named Zoomex Pte Ltd among offshore providers sent non-compliance and app/URL takedown notices under the PMLA framework. No subsequent official resolution or registration was established in this review. This India-facing historical action does not determine the legality of every global customer relationship.[28]

Zoomex says it was founded in 2021 and has expanded beyond crypto perpetuals into stock-linked contracts. Its September announcement describes USDT-margined and settled equity perpetuals. Those are derivative exposures; they do not establish shareholder ownership or ordinary brokerage custody of the referenced shares. The fee-rebate event in that release ended in September and is not treated as a continuing zero-fee schedule.[2]

The separately branded Zoomex DEX connects a decentralised wallet through a Web3 interface but, according to its own description, shares centralised trading and liquidity with Zoomex CEX and supports perpetuals. Wallet connection alone therefore does not establish a fully on-chain, independently decentralised matching and custody architecture. Its distinct workflow should not be substituted for the withdrawal, verification or contract rules of a centralised account.[39]

Operator

Zoomex; current global contracting entity not conclusively established

Exchange model

Centralised

Service scope

Spot and perpetual trading, copy execution and separately documented automated products.

Client types

Retail clients; Professional clients

Pricing publication

Public and quoted pricing

Pricing scope

Base fees public; VIP grid unavailable in accessible view and third-party/financing charges vary.

Funding scope

Supported crypto networks and third-party fiat purchases; withdrawal and security holds apply.

Custody and asset handling

Centralised custody; company reserve statements and derivatives insurance fund have distinct limitations.

Client eligibility

Regional exclusions, discretionary KYC and product-specific approval; headline low-verification limits are conditional.

Support

Email and request form; separate API support; formal global entity-specific redress terms not established.

Authorisation and registration scope

Company registration claims are unverified against individual current entries; historical FIU India notice disclosed.

Exchange metadata checked 20 Oct 2026Source 2Source 28Source 3Source 4Source 22Source 26Source 27Source 18Source 39Source 13Source 37Source 1Source 24Source 17Source 5Source 40Source 33

Copying can produce different results from the lead trader because of timing, price, eligibility and available funds. The copy-service terms do not create an advice or asset-management mandate, and provider suspension or termination can close copied positions. The customer remains responsible for settings and for confirming what happens to each open trade on exit.[15]

The V3 API can place authenticated orders and retrieve histories; public market endpoints do not require authentication. The Copy Trade API is restricted to Master Traders. Testnet and live endpoints are distinct. A working market-data call does not establish withdrawal authority or every trading permission for a key; inspect the actual granted capabilities before connecting third-party software.[32]

Zoomex’s API overview describes IP whitelisting and recommends sandbox testing. Technical questions are routed to the API team. Restrict access to the functions needed and preserve a record of the granted scope; a third-party integration with execution authority can alter positions without a new manual order entry for every action.[31]

Simple Earn distinguishes flexible redemption credited back to Funding from fixed terms locked until maturity. The FAQ describes hourly flexible yield and term-based fixed yield, with reinvestment requiring the relevant Auto-Invest setting and minimum amount. “Savings” terminology does not establish deposit insurance. Review the individual product’s funding use, return calculation and exit conditions before subscribing.[35]

Intelligent Arbitrage is an automated strategy product establishing hedged spot and perpetual positions, with returns associated with funding and changes in basis. The guide states next-day daily credit at 00:30 UTC and no automatic compounding. It is a funded trading strategy rather than simply market analysis displayed in a chat.[37]

Its agreement authorises automated allocation, trading, hedging, rebalancing and margin adjustments after subscription. It permits delayed, batched, limited or suspended redemption during volatility, liquidity shortages, maintenance or risk events, despite the shorter guide’s immediate-redemption description. Reference yield is not guaranteed; fees and deductions follow product disclosures. The reviewed materials establish automated trading authority, not a separately verified AI forecasting or personalised-advice capability.[38]

Bonus vouchers are not generally withdrawable cash. The current rules distinguish margin-only credit, deduction credits and a category unlockable after specified trading volume. Claiming can restrict withdrawals for the voucher period, and withdrawal can forfeit bonuses. Some reclamation rules can liquidate positions when unleveraged funds are insufficient. Read the exact voucher’s offset ratio, expiry, unlock conditions and treatment of principal before claiming; the face value is not equivalent to an unconditional cash gift.[36]

The export tool covers USDT and inverse perpetual order, trade and closed-P&L history; its guide explicitly excludes spot and copy-trading exports. Each download covers up to six months within the last two years, capped at 10,000 records and five downloads daily; download links last seven days. Preserve separate spot, copy and funding records rather than treating a derivatives export as a complete tax ledger.[30]

Zoomex also documents browser home-screen installation through a progressive web app. This supplies an app-like entry point to the website; it does not establish identical native-app features or offline trading. Check feature-specific documentation, especially for web-only copy controls and downloadable reports.[34]