XREX exchange profile

XREX is a custodial crypto exchange with two account environments. The Taiwan platform serves Taiwanese nationals, Taiwan residents holding an ARC and businesses registered or operating there; Global serves other eligible users. This assignment changes products and withdrawal rights, so the account’s platform label is more informative than the group brand alone.[3]

Matching prioritises price and then time. A market order can consume several price levels, so its realised price is the volume-weighted average of its fills. Unmatched limits remain in the book. A visible market price therefore does not establish the price available for a larger order.[12]

Global terms keep orders open until execution or cancellation. Only the unexecuted portion can be cancelled; a submitted market order may be non-cancellable. An absent confirmation screen does not itself invalidate an order, making the order-history check important before submitting a replacement.[34]

Margin uses isolated accounts for individual pairs, with positions on the same pair combined. The published BTC/USDT thresholds are 130% warning, 120% margin call and 110% liquidation, measured as asset value divided by borrowing; other pairs differ. Costs start at borrowing and partial hours count as full hours. The guide lists annualised USDT borrowing at 10% and several other assets at 5%, subject to change. Losses can exceed collateral, leaving the customer liable for a deficiency.[14]

Closing the app is not the documented cancellation procedure for recurring purchases. Use the plan controls and confirm its state. Published historical DCA simulations are hypothetical historical calculations rather than the return an account has achieved.[15]

The 18 September fee guide explicitly uses calendar-month volume, resetting monthly, although its table heading still says 30 days. Volume updates at 00:00 UTC and rates at 02:00 UTC. Confirm the applied tier in the account. Conversion and DCA each charge 0.05%.[4]

Illustratively, buying 0.05 BTC at the entry-level 0.20% spot rate deducts 0.0001 BTC, leaving 0.0499 BTC before other movements. This isolates the platform fee; market depth and the execution price remain separate.[4]

Global Rewards deducts 15% of rewards, requires at least 24 hours to earn and credits daily around 00:00 UTC. Redemption is described as taking under 24 hours, with its actual duration shown when confirmed. A hypothetical 100 USDT gross reward leaves 85 USDT after that management charge. An advertised APR should consequently be checked for whether it is gross or effective.[19]

A hypothetical Global USD 10,000 deposit incurs USD 8 because the percentage is below the minimum; USD 100,000 incurs USD 50. These are platform charges only, excluding sending and intermediary bank fees. The wire route and originating bank still need approval.[5]

Crypto tariffs can change with market conditions; the withdrawal screen gives the current charge. Matching a token symbol is insufficient when several networks are offered.[6]

Bank deposits and withdrawals must use an account in the verified customer’s name. The supported-bank-country list is separate from account eligibility: a country’s banking corridor does not authorise its residents to register. Wise, Revolut and Mercury are among the expressly unsupported institutions in the inspected guide.[9]

The Taiwan activation restriction is distinct from fiat withdrawal access. Earlier verified users are generally grandfathered, but missing a periodic-review deadline can bring the new policy into scope. An application cannot be expedited merely because the account contains transferable crypto.[26]

KGI and Far Eastern International Bank are fiat channels. Only one custodian per currency is active; switching can cost up to TWD 100 and introduces a 24-hour pause on another switch and withdrawals in that currency. Pending transactions or bank-verification issues can prevent switching.[8]

The crypto-processing guide gives typical deposits of one to two hours and withdrawals up to two hours, dependent on confirmations, congestion and the receiving venue. Examples include one Bitcoin block, 12 Ethereum blocks and six Tron blocks for USDT. These are processing descriptions, not guaranteed completion deadlines.[10]

XREX’s October 2026 Taiwan Travel Rule guide adds recipient information for transfers to domestic VASPs, including transfers to one’s own account. Above TWD 30,000 equivalent, additional country/city information is required. Blockchain confirmation alone does not mean the account is credited: the platform also reconciles and screens transfer data. The described cross-border expansion is expected by end-2027, not already universal.[27]

Under Taiwan terms, fiat funding goes through entrusted bank accounts; the company, rather than individual members, is the trust beneficiary. Members withdraw through XREX procedures. The bank is not a guarantor of crypto trades or custodian of the crypto itself.[1]

For Global Earn, the contract permits selected tokens to be lent to XREX or sent to a chosen DeFi protocol. That changes the exposure from holding an ordinary exchange balance. Redemption flexibility and marketing references to principal safety do not remove the contractual risk of losing the tokens.[34]

Authenticator-based 2FA protects login and sensitive actions. XREX specifically warns that synchronising authenticator codes through a compromised cloud account increases exposure. Save the recovery information securely rather than relying on the exchange to recreate a lost authenticator instantly.[28]

Disabling 2FA restricts withdrawals until it is enabled again. If the phone or authenticator is unavailable, contact official app/web chat or [email protected]; the public guide does not promise a fixed recovery time. This authentication restriction is separate from the Taiwan six-month activation rule.[29]

Global terms require adulthood, one personal account per person and a corporate account for business use. The current prohibited-country guide applies to residents, nationals and taxpayers and includes the United States, mainland China, Japan, Singapore, Nigeria, Russia and Turkey among other jurisdictions. Singapore group activity should therefore not be read as permission to open this Global exchange account.[33][39]

Personal verification collects basic information, occupation/account purpose, identity documents and a liveness check, with a further questionnaire when requested. The guide estimates five to ten business days for review. Submission is not equivalent to approval or access to every product.[24]

Periodic review rechecks customer information. Normal access continues while a timely submission is processed, generally five to ten business days, but missing the deadline may restrict functions or pause the account. This is compliance review, not an inactivity charge.[25]

App and web chat support account-access and authentication problems, with [email protected] as the published email alternative. No emergency telephone order-closing procedure was established in the inspected operational guides.[29]

For a formal Taiwan complaint, the dedicated feedback form asks for identity, chronology and the requested outcome. The procedure promises an initial acknowledgment within two business days and ordinarily a response within 30 days; complex or legally constrained cases can take longer.[22]

The app’s Service overview → Asset → History opens Pending & History. It separates open orders, completed trades, margin/short activity, bots, BitCheck, deposits/withdrawals and Earn records. Retain the transaction identifiers and actual fee amounts when reconciling an incident or preparing tax records.[37]

Assisted requests for transaction records, personal data and fund flows may attract necessary processing charges. A standard self-service tax certificate or full CSV specification was not established in the inspected history guide; arrange any required export before closing the account.[38]

Deletion requires a wallet balance below USD 100, completed BitChecks, no pending deposits/withdrawals and no open trade orders. Settings → Data & privacy initiates deletion, followed by 72 hours without login or reuse of the email. The threshold is not a promise that a small residual balance will automatically be paid out.[32]

Global terms separately address inactive, unresponsive accounts under unclaimed-property procedures, without specifying a universal inactivity-fee interval. Account deactivation, unclaimed property and a trading fee are different events.[33]

The FSC’s VASP list updated 29 September 2026 identifies 鏈科股份有限公司, unified business number 50897641, trading as XREX. It records completion of AML registration on 22 September 2025 for virtual-asset exchange, trading-platform, transfer and custody activities. This is a Taiwan entity-specific finding; it does not extend the same regulatory perimeter to every Global product or group business.[35]

Taiwan terms effective 13 August 2026 name XREX Inc. (鏈科股份有限公司). The Global umbrella terms instead refer to XREX Inc. or affiliates. A Global customer should identify the precise contracting affiliate in onboarding rather than assume the Taiwan contract applies.[1][2]

XREX says Wayne Huang and Winston Hsiao founded the business in 2018. The group’s published remit includes exchange, custody, cross-border payments and fiat access for individuals and businesses dealing with emerging markets. Those group activities are broader than this exchange account. No current comparable active-trader count or independently established spot-volume series was verified for this profile.[23]

Operator

XREX Inc. (Taiwan); XREX Inc. or affiliates under Global terms

Exchange model

Centralised

Service scope

Custodial exchange; regional access to spot, margin, recurring purchases and Earn.

Client types

Retail clients; Institutional clients

Pricing publication

Public pricing

Other names

XREX Exchange; XREX Taiwan; XREX Global

Pricing scope

Published spot tiers, conversion charges and funding fees.

Funding scope

USD wires, Taiwan-only TWD channels and supported crypto networks.

Custody and asset handling

Hosted crypto balances; separate bank channels for fiat.

Client eligibility

Taiwan and Global allocation follows nationality, residence and business location; exclusions apply.

Support

In-app or web chat; [email protected].

Authorisation and registration scope

Taiwan FSC list identifies the Taiwan company; this does not establish a universal group permission.

Exchange metadata checked 20 Oct 2026Source 1Source 2Source 3Source 4Source 35

The September compatibility guide lists iOS 12 or later and Android 13 or later, with the web service offered as an alternative. That establishes access routes rather than complete feature parity. Recurring-plan instructions continue according to their saved state; the app’s screen remaining open is not the control for stopping them.[31][16]

Changing the preferred currency to USD, TWD or INR changes displayed account values and market prices. It does not itself convert holdings or establish an INR bank-funding channel.[30]

Global terms contemplate APIs, but a current public permission matrix for reading, trading and withdrawing was not established. They prohibit unapproved automated access and third-party applications without consent. A reference to an API in a contract is insufficient to assume a third-party bot can withdraw funds.[33]

XRAY is a separate wallet-identification, risk-labelling and fund-flow analysis tool, with public and advanced compliance/law-enforcement versions. The inspected guide does not grant it trading or withdrawal authority. It should not be confused with a delegated investment strategy.[36]

Global terms allow promotional commissions or rebates under separate campaign rules. This review did not establish a universal withdrawable signup-credit entitlement; any offer needs its own eligibility, settlement and withdrawal conditions.[34]