Services and trading experience
Sections ↑WOO X combines an international trading platform with newer regional and Pro interfaces. Its global website promotes spot markets, perpetuals, Social Trading, My WOO and Earn, and claims more than 300,000 traders. That is a company audience claim, not a current count of funded or monthly active accounts. The appropriate starting point is the actual service domain and agreement offered to the customer.[1]
At a glance01
Three service routes
| Route | What it offers | Practical distinction |
|---|---|---|
| WOO X international | Spot and perpetual trading, with associated margin, copied strategies and token products. | The global operating agreement and account-specific market permissions govern this route.Source 1 |
| WOO X EU | USDC-funded purchases and sales, with a displayed firm quote and Payward-provided crypto services. | This narrower European interface is not evidence that every global futures or Earn product is available to EU users.Source 33 |
| WOO X Pro | A separate linked interface advertises spot, USD-margined and coin-margined futures, TradFi-labelled markets, Earn and an AI Hub. | The homepage’s 1,500-plus crypto and up-to-100x claims belong to Pro. Its full operator, pricing and AI execution mandate were not established here.Source 2 |
At a glance02
Orders, trade size and execution
| Control | How it works | Limit to understand |
|---|---|---|
| Limit and market | Limit orders specify a price; market orders seek immediate available liquidity. Post-only cancels an order that would take liquidity. | IOC cancels the unfilled remainder immediately; FOK requires the whole size to fill immediately. A conditional order still needs sufficient funds or margin.Source 8 |
| Conditional instructions | Stop-market, stop-limit, trailing stops and position take-profit/stop-loss are documented. | Triggering does not guarantee the final fill price or that a stop-limit order will fill. A trigger and an execution are separate events.Source 8 |
| Manual market slippage control | Default protection is 5% for spot and 3% for perpetuals, adjustable from 1% to 10%. | The order can fill partly and cancel its remainder at the boundary. Algorithm-generated market orders, including stop-market and TP/SL, are excluded.Source 9 |
| Instrument-specific limits | The current instrument feed supplies trading status, price and quantity increments, size limits, minimum notional and margin parameters. | Limits are per symbol. A minimum order amount, a withdrawal minimum and the maximum position permitted by margin are different restrictions.Source 29 |
At a glance03
API scope and automation
| Capability | Documented reach | Operational limit |
|---|---|---|
| Key creation | Create a key through Subaccount and API, with 2FA; a trusted-IP restriction is recommended. | The secret is shown once. Losing it requires deleting and recreating the key.Source 24 |
| Permission scope | The credential endpoint distinguishes READ, TRADE and WITHDRAWAL and reports allowed IPs. | Giving a third-party system trading access is different from letting it remove assets. Permissions should match the intended job.Source 25 |
| External withdrawal | The withdrawal endpoint accepts token, network, amount, destination and optional memo/tag, returning a withdrawal identifier. | This can initiate an asset transfer, subject to account permissions and checks. A request identifier is not proof that the destination has received the funds.Source 26 |
| API continuity | The migration notice required older API versions to move to the new V3 endpoints by 31 December 2025. | An old integration guide is not sufficient evidence of a working current connection; integrations need the current API specification.Source 30 |
Trading fees and total cost
Sections ↑For international WOO X, the May 2026 fee table is the usable baseline. Read maker and taker rates separately: a limit order can be a taker if it crosses the book. The account’s My WOO page shows its applicable tier; global rates should not be transferred to WOO X EU or WOO X Pro.[4]
Pricing & charges04
International fee examples
| Tier / qualification | Spot maker / taker | Perpetual maker / taker |
|---|---|---|
| Regular; no qualifying threshold | 0% / 0.06% | 0% / 0.03%Source 5 |
| VIP 1: 1m daily average WOO holdings, or 10m USDT 30-day spot volume, or 10m USDT 30-day futures volume | 0% / 0.048% | 0% / 0.027%Source 5 |
| VIP 5: 50m daily average WOO holdings, or 500m USDT 30-day spot volume, or 500m USDT 30-day futures volume | 0% / 0.018% | 0% / 0.009%Source 5 |
Pricing & charges05
Costs outside the headline commission
| Cost | Charging basis | Effect on the account |
|---|---|---|
| Fee currency and tier timing | Spot/margin fees are deducted from the asset received; perpetual commissions are in USDT. | Main and subaccount volume is aggregated daily at 00:00 UTC; qualifying upgrades are described as taking up to ten minutes.Source 4 |
| Borrowing interest | Margin borrowing is automatic when an enabled account trades beyond its available asset balance; interest is calculated hourly. | Repayment clears interest first. Automatic repayment can convert other balances, prioritising stablecoins, so borrowing can change assets the customer intended to retain.Source 22 |
| Perpetual funding | The documented default is every eight hours, with instrument-specific changes permitted. Longs pay shorts at a positive rate; the direction reverses at a negative rate. | Funding is paid in USDT on position notional. For isolated positions, collection can reach cross-wallet USDT and then isolated margin. It is separate from opening and closing commissions.Source 23 |
| EU quote and partner fees | The linked Payward terms permit partner pricing to differ from Kraken’s own published fees. | The transaction’s disclosed quote and charge govern; neither the global WOO X fee table nor a Kraken Pro tariff establishes this partner service’s cost.Source 34 |
Deposits, withdrawals and currency handling
Sections ↑At a glance06
Funding routes and timing
| Route | Published process | Customer consequence |
|---|---|---|
| International fiat purchase | The guide describes Mercuryo, Ramp and Legend Trading, with card, bank-transfer or Apple Pay routes depending on provider. Supported fiat examples include EUR, GBP and USD. | WOO X says it adds no payment fee, but the provider sets its own conversion, payment and verification terms. A fiat purchase is not evidence of a general bank cash balance or cash-withdrawal service.Source 19 |
| Crypto network selection | The withdrawal schedule separates asset, blockchain, minimum withdrawal, deduction and required confirmations. | For example, the February schedule quotes USDT fees of 2 on Ethereum, 4.5 on Tron and 0.5 on Arbitrum, each with a 10-USDT minimum. The live withdrawal screen takes precedence.Source 15 |
| Manual release | WOO X describes cold/custodian-wallet withdrawals requiring at least two permissions and manual review. | Its help article directs users to support if processing has not completed within 24 hours. That is an escalation point, not a guaranteed end-to-end blockchain delivery time.Source 18 |
| WOO X EU banking claims | The September corporate update describes European service development and EUR connectivity. | That corporate description does not supply a complete customer banking tariff. Confirm the enabled deposit route, beneficiary and charge in the accepted EU account.Source 36 |
Currency handling also matters after a trade. The perpetual funding guide describes periodic USDT settlement of sufficiently large unrealised gains or losses and an auto-converting collateral setting. Changes in a wallet’s USDT balance can therefore reflect funding, settlement or collateral conversion rather than a new deposit or a completed sale.[23]
Custody, security and asset protection
Sections ↑Protections & eligibility07
What the protection evidence establishes
| Area | Evidence | Boundary |
|---|---|---|
| Custody and liquidity venues | The reserve dashboard describes assets in custody and assets used at third-party venues for hedging and liquidity aggregation. | A customer remains exposed to the operator and relevant counterparties. The published custody-ratio target is not an assurance that every asset remains in cold storage.Source 20 |
| Reserve verification | The page describes Merkle inclusion checks and 15-minute dashboard updates, but its numerical fields were unpopulated in the inspected response. | No current reserve ratio is quoted here. Inclusion excludes specified accounts and negative assets; an inclusion proof does not by itself establish complete liabilities or insolvency protection.Source 20 |
| July 2025 incident | WOO X reported approximately $14m of unauthorised withdrawals from nine accounts and said its treasury fully compensated affected users. | That is a dated company account of an incident and repayment. It does not establish an ongoing third-party insurance policy, a per-customer limit or guaranteed reimbursement of future losses.Source 21 |
| Withdrawal allowlist | Advanced address verification restricts withdrawals to saved, verified addresses; a newly added address has a 24-hour cooling period. | Setting up a new destination can delay an urgent exit even if the asset is otherwise withdrawable.Source 16 |
| Authenticator changes | The Google Authenticator guide states that binding it prevents withdrawals for 24 hours. It also describes retaining the recovery key. | The stated hold should be planned around. A universal deadline for every lost-device or identity-recovery case was not established.Source 17 |
Eligibility and account access
Sections ↑Regional comparison08
International account conditions
| Condition | Published scope | Implication |
|---|---|---|
| Basic and enhanced verification | The February 2025 guide gives email-only accounts view access; Level 1 requires identity and face verification and advertises a 50-BTC daily withdrawal ceiling. | Level 2 adds address, occupation and source-of-funds/wealth information and describes unlimited withdrawals. These are published tier ceilings, not exemptions from transaction review or a promise of immediate release.Source 7 |
| Restricted locations | The global list includes the US and territories, Canada, mainland China, Taiwan, Malaysia, Panama and multiple sanctioned/conflict jurisdictions. | The restrictions consider citizenship, residence and location, with other identifying data used in checks. A functioning website or app does not establish eligibility.Source 6 |
| European route | WOO X EU requires its own verification and applies product-specific terms for eligible European users. | Its Payward infrastructure and USDC quote service must be distinguished from access under the international agreement.Source 33 |
Support, outages and complaints
Sections ↑Documented support channels
International help and ticketingWebsite
https://support.woox.io/hc/en-us/requests/newSource 40
Scope Account and API problems; describe the affected service and error.
Hours Response-time commitment not established.
Older order-history requestEmail
[email protected]Source 31
Scope Request history beyond the self-service download window.
Hours Published response hours not specified.
At a glance09
When access or automation fails
| Situation | Available control | Limit |
|---|---|---|
| Service maintenance | The public system-status API returns a status, message and estimated completion time. | An estimate is not an execution guarantee. Compare the service state with actual order and account records before deciding what remains outstanding.Source 28 |
| Lost algorithm connection | The VIP-only cancel-all-after feature sets a timeout that cancels ordinary and algorithmic orders if it expires. Repeated calls reset the timer; the maximum is 900,000ms. | It must be enabled and maintained by the integration. Cancelling orders does not close positions already filled; this endpoint is not a universal retail outage safeguard.Source 27 |
| Unresolved international dispute | The global terms select Panama law and Panama City arbitration, with a stated six-month contractual claim period, subject to applicable law. | A support conversation should not be assumed to suspend that contractual deadline.Source 3 |
| EU partner complaint | Payward’s partnership provisions allow communications through the partner and preserve a direct formal-complaint route. | Partner access may limit features; termination of partner access can also lead to account termination and liquidation under those provisions.Source 34 |
Entities and regulatory scope
Sections ↑Entities & regulation10
Permission boundaries
| Service / entity | Established scope |
|---|---|
| Payward Europe Solutions Limited | The EU footer names this Irish company as the crypto-service provider. The linked agreement identifies CBI register number C468360. This is the EU service relationship, not a licence granted to the global WOO X operator.Source 33Source 34 |
| Independent register check | ESMA records Payward Europe Solutions Limited under Ireland, authorised 25 June 2025 for custody, exchange and other listed crypto services.Source 35 |
| International and Pro scope | This research did not establish a global regulatory permission covering every advertised international or Pro product. Pro’s homepage does not supply a complete AI mandate or a verified product-by-country permission map.Source 2 |
Company, scale and operating history
Sections ↑At a glance11
Scale evidence as checked on 20 October 2026
| Measure | Observed figure | How to interpret it |
|---|---|---|
| International spot market feed | CoinGecko reported approximately $152,000 in 24-hour spot turnover across 11 coins and 12 pairs. | This is the tracked global feed, with visibly uneven market activity. It is much narrower than broad marketing counts and does not measure Pro or every regional service.Source 38 |
| Derivatives market feed | Approximately $15.9m in 24-hour derivatives turnover, $23.7m open interest and 188 pairs. | Turnover and open interest measure different things. Neither establishes active-customer totals, liquidity for every contract or a top-ten global position.Source 39 |
| Ownership development | The October 2025 announcement described FusionX Digital acquiring WOO X and a phased transition expected over six months. | A projected transition date is not proof of completion. This profile uses the subsequently published customer agreement to identify the current international counterparty.Source 37 |
The September 2026 European update links a separate EU service built around Payward infrastructure. That development is material to the customer journey: it changes which provider, product set and agreement need checking, rather than simply extending the global exchange’s product menu to every European account.[36]
- Operator
- WOOTECH Limited Corp. (international); Payward Europe Solutions Limited (EU crypto service)
- Exchange model
- Centralised
- Service scope
- International spot, margin, perpetuals and related products; separately described EU dealing and linked Pro interface.
- Client types
- Retail clients; Institutional clients
- Pricing publication
- Public and quoted pricing
- Other names
- WOO X Pro; WOO X EU
- Funding scope
- Crypto networks and provider-mediated fiat purchases; EU site documents USDC funding.
- Custody and asset handling
- Custodial exchange balances; international liquidity-venue exposure and separate EU Payward custody.
- Client eligibility
- Verification and country/product restrictions; EU onboarding is a separate service route.
- Support
- International help tickets; separate EU support and provider complaint rights.
- Authorisation and registration scope
- Payward permission applies to its EU services; complete global and Pro permission scope was not established.
Exchange metadata checked 20 Oct 2026Source 1Source 3Source 33Source 34Source 20Source 19
Covered contracting entities
WOOTECH Limited Corp.
- Jurisdiction
- Panama governing law; incorporation not independently verified.
- Covered services
- International platform under the global agreement.
- Client and location scope
- Accepted international clients, subject to restrictions.
Copy trading, rewards, records and account exit
Sections ↑At a glance12
Social Trading and account control
| Feature | What happens | Responsibility |
|---|---|---|
| Copy or Counter | Copy follows a lead trader’s direction; Counter takes the opposite side. Allocation changes do not resize existing copied positions. | Reducing allocated funds can worsen margin. It is not equivalent to closing exposure.Source 10 |
| Stopping a copied strategy | Manual Stop, either participant’s liquidation, or the total stop-loss trigger terminates copying and closes copied positions. | Exit prices remain execution-dependent. Stopping copying can realise gains, losses and applicable fees.Source 10 |
| Synchronise current positions | The optional Sync Current Positions control brings the copier into existing lead positions at current market prices; app and desktop instructions are published. | Entry prices can differ from the lead trader’s historical entries. A matching strategy name does not imply an identical return.Source 11 |
| Profit sharing | The lead-trader guide describes a high-water-mark mechanism, with settlement daily at 00:00 UTC or when copying stops. | Check the selected strategy’s profit-share ratio. That performance charge is additional to trading and funding costs.Source 12 |
At a glance13
Rewards, data and closing the account
| Item | Published condition | Consequence |
|---|---|---|
| Futures credit | Credit is nonwithdrawable; the terms allow withdrawal of qualifying trading profits and set voucher-specific loss-coverage ratios. | Removing real funds can invalidate credit and cause liquidation. At a 50% coverage ratio, 30 USDT of credit requires 30 USDT of real funds under the published formula.Source 14 |
| Credit activation and removal | The guide says redemption disables spot trading, cancels pending spot orders and caps leverage at 10x. Only one voucher may be active. | Removal requires no pending orders or open positions. Read the voucher’s validity and current rules before activation; it is not withdrawable cash.Source 13 |
| Fixed-term USDT Earn | The June–December 2026 retail campaign advertises up to 8% APR, a 100-USDT starting minimum and a combined 4m-USDT cap, with no WOO staking requirement. | Subscriptions are capacity-dependent and cannot be redeemed early. The stated APR is not a bank deposit guarantee, nor confirmation that a particular allocation remains open.Source 32 |
| Order records | Self-service Orders → Download History produces CSV for the last 365 days; older history can be requested from support. | An order-history file is not a complete local tax computation. Retain funding, interest, reward and wallet records needed to reconcile changes in balances.Source 31 |
| Dormancy and exit | After 90 days’ inactivity, the global terms allow a dormancy notice. An unanswered notice for 30 days can lead to conversion, a contractual balance claim and monthly maintenance fees. | No maintenance amount was established. Closure and dormancy have different effects from withdrawing an available balance; settle positions and liabilities before requesting exit.Source 3 |
Sources & further reading
- WOO X platform WOO X · Accessed 20 Oct 2026
- WOO X Pro platform WOO X · Accessed 20 Oct 2026
- Global terms of service WOO X · 28 Sep 2026 · Accessed 20 Oct 2026
- Trading fee explanation WOO X · 18 May 2026 · Accessed 20 Oct 2026
- Trading fee tier table WOO X · Accessed 20 Oct 2026
- Unsupported countries and regions WOO X · 31 Jul 2025 · Accessed 20 Oct 2026
- Individual account verification WOO X · 27 Feb 2025 · Accessed 20 Oct 2026
- Order types overview WOO X · 12 Mar 2025 · Accessed 20 Oct 2026
- Slippage protection WOO X · 12 Mar 2025 · Accessed 20 Oct 2026
- Getting started as a copier WOO X · 12 Mar 2025 · Accessed 20 Oct 2026
- Synchronising current copied positions WOO X · Accessed 20 Oct 2026
- Getting started as a lead trader WOO X · Accessed 20 Oct 2026
- Futures credit voucher guide WOO X · 6 Sep 2025 · Accessed 20 Oct 2026
- Futures credit terms WOO X · Accessed 20 Oct 2026
- Withdrawal limits and fees WOO X · 13 Feb 2026 · Accessed 20 Oct 2026
- Withdrawal address book WOO X · 27 Feb 2025 · Accessed 20 Oct 2026
- Setting up Google Authenticator WOO X · 12 Mar 2025 · Accessed 20 Oct 2026
- Manual withdrawal review WOO X · 27 Feb 2025 · Accessed 20 Oct 2026
- Buying crypto with fiat WOO X · 27 Feb 2025 · Accessed 20 Oct 2026
- Reserve and liability dashboard WOO X · Accessed 20 Oct 2026
- July 2025 security incident report WOO X · 19 Aug 2025 · Accessed 20 Oct 2026
- Margin interest and repayment WOO X · 1 Feb 2026 · Accessed 20 Oct 2026
- Perpetual funding and settlement WOO X · 28 Oct 2025 · Accessed 20 Oct 2026
- Creating an API key WOO X · Accessed 20 Oct 2026
- API key permissions WOO X · Accessed 20 Oct 2026
- API token withdrawal WOO X · Accessed 20 Oct 2026
- Cancel-all-after API WOO X · Accessed 20 Oct 2026
- System maintenance status API WOO X · Accessed 20 Oct 2026
- Instrument trading specifications WOO X · Accessed 20 Oct 2026
- V3 API migration notice WOO X · Accessed 20 Oct 2026
- Downloading trading history WOO X · 27 Feb 2025 · Accessed 20 Oct 2026
- 2026 fixed-term USDT campaign WOO X · 3 Jun 2026 · Accessed 20 Oct 2026
- WOO X EU service WOO X · Accessed 20 Oct 2026
- EEA terms linked by WOO X EU Payward / Kraken · Accessed 20 Oct 2026
- MiCA CASP register ESMA · Accessed 20 Oct 2026
- European service development update WOO X · 29 Sep 2026 · Accessed 20 Oct 2026
- FusionX Digital transaction announcement WOO X · 15 Oct 2025 · Accessed 20 Oct 2026
- WOO X spot market snapshot CoinGecko · Accessed 20 Oct 2026
- WOO X derivatives snapshot CoinGecko · Accessed 20 Oct 2026
- Reporting API problems WOO X · 12 Mar 2025 · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.
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