Tothemoon: EEA entity, principal execution, funding costs and account controls

The trading guide explains the practical difference between an immediately submitted market instruction and a limit order that can remain open until an executable price is available. It provides a cancellation control for open limit orders; a completed market execution cannot simply be recalled. Its November 2024 minimum-order guide states a US$0.10 equivalent floor, but the live instrument’s permitted size, increments and account eligibility should be checked before relying on that small-order example.[19][20]

The staking material separates a flexible balance from a fixed allocation subject to an unbonding period. The stated fee is already incorporated into the displayed APR, so subtracting the same fee again would misread the quoted return. However, APR is not a promise about the asset’s fiat value. The practical comparison is the expected reward after product charges, the release date and the exposure retained while the tokens cannot be transferred.[32][33][34]

At the contract document’s quoted rate, a US$10,000 opening trade would incur US$5 in commission, with another US$5 for an equally sized closing trade. That calculation illustrates commission only. Funding, changes in execution price and liquidation costs can alter the result, and it does not establish the current spot tariff. The old contract examples are not used here to assert a current instrument count or a platform-wide leverage ceiling.[6]

Bonus balances require separate treatment. The rewards guidance says they cannot be withdrawn, transferred, swapped or used as tradable capital. They reduce eligible fees by up to 50%, with the remainder charged to available funds; expiry depends on the campaign. A historical zero-fee promotion likewise applies to specified pairs and dates and excludes transfer charges. Neither kind of offer makes every account operation free.[28][29][30][31]

For bank deposits, reference and name matching are operational requirements rather than optional account labels. A payment sent without the requested reference can require investigation even if it reaches the receiving bank. The bank guide says rejected funds may take up to 14 days to return. Keep the sending-bank confirmation and the exact reference used so support can distinguish a pending payment from a return. The withdrawal guide also allows up to 14 days for rejected funds to return.[8][9]

The receiving exchange or wallet must support the same token and network used for a crypto withdrawal. A valid-looking address does not establish that the receiving service will credit that route. After broadcast, Tothemoon cannot normally control confirmation speed. For reconciliation, retain both the platform withdrawal reference and blockchain transaction hash; the latter proves network activity, while final credit remains a separate event at the destination.[11][12]

The current terms describe internal client asset records and permit omnibus wallets, while separating client assets from the firm’s own assets. A customer does not acquire a claim to a particular private key or blockchain output merely by holding a platform balance. Those contractual arrangements should be assessed alongside the disclosed network, third-party and operational risks; they are not a government guarantee of account value.[2][18]

Tothemoon describes a Secure Asset Fund financed from part of its trading fees and states an aggregate minimum of US$1 million. That is a company fund figure, not a US$1 million insurance limit for each customer. Its FAQ excludes unauthorised access arising from compromised or lost credentials. No independent insurer, policy wording or customer-specific claim entitlement was verified, so the fund is not presented as equivalent to deposit insurance or a comprehensive account-loss policy.[17]

Lost two-factor access uses a support-led recovery process. The help page can require an identity photograph with the requested dated statement and, for an institutional account, evidence that the applicant is authorised to act. Some cases use registration or transaction details. The reviewed instructions do not give a fixed withdrawal waiting period after a successful reset. Access recovery and permission to transfer should therefore be checked separately when an urgent payment depends on the account.[15]

Tothemoon requires customers to be at least 18. Advanced verification collects identity and residence information, a phone number, document images, a selfie, a questionnaire and address evidence. Reverification can be requested when procedures change. A previously verified account should not be treated as permanently exempt from document requests, particularly when adding a new funding route or changing account details.[13][14]

The Panama derivative contract excludes the EEA, United Kingdom, United States, Canada, China, Japan, Switzerland and other named jurisdictions. This is a product-specific restriction, separate from the EEA crypto services supplied by Brilliantscope. Corporate acceptance or access to a general homepage does not override it. The relevant check is the residence and entity recorded in the actual product application.[6][3]

The UK exit notice is historical: withdrawal-only operation began on 15 January 2024 and the extended withdrawal deadline was 15 June 2024. Those dates should not be presented as a new withdrawal opportunity in 2026. A former UK client with a residual-account issue needs support to establish the current handling. The company also removed named stablecoins from its EEA offering in March 2025, illustrating why a global asset list cannot establish the catalogue available to a particular account today.[24][25]

The company advertises round-the-clock multilingual support. Account questions can be raised through its ticket route or [email protected]; institutional administration has the separate [email protected] contact. For a complaint or disputed transfer, supply the account details, dates, transaction or order identifiers, amount and the outcome sought. This creates a usable investigation record rather than relying on a screenshot of the balance alone.[26][22][2]

The risk disclosure does not promise uninterrupted service. No dedicated emergency telephone execution arrangement was established in the reviewed operational material. If access fails while orders or positions may remain live, preserve the intended action, time, instrument and last confirmed status, and seek explicit confirmation of any cancellation or closure. A support acknowledgement is not itself evidence that a trade instruction was executed.[18][19]

The current agreement allows action on prolonged inactivity without giving one universal dormant-period threshold or fixed charge in the inspected clauses. Voluntary deletion has a separate web and mobile workflow with an email confirmation code. The deletion FAQ directs a user who changes their mind to support, but does not guarantee restoration. Download required records and resolve balances before treating closure as an administrative formality.[2][16]

ESMA’s register independently lists custody, exchange of crypto for funds, crypto-to-crypto exchange, execution, reception and transmission, placing and transfers for Brilliantscope. Its exact legal name, LEI and Tothemoon commercial name match the platform’s disclosures. Operation of a crypto trading platform is not listed in that entry, consistent with the current agreement’s principal-dealing description. The entry is not treated as permission for offshore derivatives, deposit taking or every service displayed elsewhere under the group brand.[5][2]

The company dates its history to 2017 and identifies 2024 as the change from Cryptology to Tothemoon. Its team site advertises service in more than 160 countries and more than 300 assets. These are company statements observed on 21 October 2026; geography and asset availability still depend on the account route. They do not establish how many people are actively trading or how much independently verified volume the platform executes.[26]

The 1 July 2026 EEA transition announcement says existing accounts continue under Brilliantscope and that updated terms must be accepted. An earlier transition FAQ used different instructions, so the later operational notice is the basis here. For a continuing customer, the important record is the new agreement and its effective date; continuity of the website or account number does not mean the contracting company stayed the same.[3]

Operator

Brilliantscope Trading Limited for EEA services; Tothemoon Global Inc. for the disclosed international contract route

Exchange model

Centralised

Service scope

Principal crypto dealing, custody and transfers, with staking and institutional services; derivatives are a separate restricted international offering.

Client types

Retail clients; Institutional clients

Pricing publication

Public and quoted pricing

Other names

Cryptology

Pricing scope

Current bank withdrawal charges are published. A complete live spot tariff was not retrievable; January 2026 derivative terms need confirmation against the live order screen.

Funding scope

Supported crypto networks, same-name EUR bank transfers and verified cards; the published USD withdrawal route requires an Unlimit bank account.

Custody and asset handling

Custodial balances with internal client records; the contract permits omnibus wallets. The advertised Secure Asset Fund is not a verified individual insurance policy.

Client eligibility

Identity verification and residence-based restrictions apply. The international derivative agreement excludes the EEA, UK, United States and other named jurisdictions.

Support

[email protected] and support tickets; [email protected] for institutional administration. The company advertises 24/7 multilingual support.

Authorisation and registration scope

CySEC lists Brilliantscope Trading Limited under licence 023/26. ESMA records authorisation from 29 June 2026 for custody, exchange, order execution, placing, reception/transmission and transfers; trading-platform operation is not listed. This does not authorise the Panama derivative business.

Exchange metadata checked 21 Oct 2026Source 1Source 2Source 3Source 4Source 5Source 6Source 7Source 8Source 9Source 10Source 11Source 12Source 13Source 14Source 15Source 16Source 17Source 18Source 19Source 20Source 21Source 22Source 23Source 24Source 25Source 26Source 27Source 28Source 29Source 30Source 31Source 32Source 33Source 34

The API documentation covers balances, orders, trades, deposit addresses and withdrawal operations. Spot orders expose GTC, GTD, FOK and IOC validity choices, while the documented contract route uses GTC. These choices govern how an instruction persists or cancels; an unfilled remainder must be interpreted according to its selected validity. API credentials, permission errors and expiry need separate handling from unauthenticated market-data access.[21]

A separate sandbox uses its own credentials and virtual balances. It is useful for checking authentication, order states and reconciliation logic, but does not establish live liquidity or production withdrawal eligibility. The documentation also retains older matching terminology; the newer customer agreement is used here for the legal execution model.[21]

Institutional role separation permits a limited user to request reports without granting ordinary trading or withdrawal authority. The administrator invites the user, the recipient completes the required review and the invitation expires after 24 hours. Requested balance/history reports are delivered by email. The documentation does not establish a universal retail tax report or one standard export format, so accounting teams should obtain a sample that includes fees, transfers and the required date range before committing to a reporting workflow.[22]

Grid-bot setup specifies direction, upper and lower prices, allocation and between 2 and 100 orders. The user can pause and resume the strategy. Those controls do not establish that pausing liquidates residual exposure. Before disconnecting automation, inspect both open orders and the position balance.[27]