Trading services, order handling and devices
Sections ↑The spot policy describes execution on third-party exchanges. Standard Instant Orders can use an assured-quantity service; Pro orders do not receive that assurance. Read a displayed INR price together with the execution route and final trade report.[5]
Distinct product routes
| Route | Operating features |
|---|---|
| Perpetual contracts | INR or USDT margin; advertised maximum 150x on eligible contracts, not a universal leverage setting.Source 13 |
| Crypto SIP | Scheduled account debits buy the selected coin; amount and date can be changed or the instruction paused.Source 32 |
| OTC desk | Published minimum ₹10 lakh (₹1,000,000). Larger limits are agreed with the desk; no fixed maximum is promised.Source 36 |
| SunAlpha | Custodial token access within the mobile app. The dedicated device guide does not offer web or desktop access.Source 19Source 18 |
The futures platform advertises more than 600 pairs and permits margin changes, partial position closure and changes to take-profit or stop-loss instructions. Funding is described as occurring usually every four hours; check the individual contract timer and rate. Closing a position changes exposure, whereas cancelling an unfilled order only removes an instruction that has not yet traded.[13]
SunCrypto Pro’s limit-order FAQ gives unfilled orders a fifteen-day life. After automatic cancellation, a fresh order must be entered if the user still wants the trade. The rule is not evidence that every futures or bot instruction has the same expiry. Review the selected product’s open-order view before replacing an order to avoid accidentally duplicating exposure.[15]
Trading bots apply the user’s predefined stop-loss, take-profit and trailing rules and can operate while the user is offline. Closing the app is therefore not a stop instruction. The inspected bot material describes rules-based automation; it does not establish an AI assistant authorised to move funds, select discretionary investments or withdraw assets.[34]
The homepage markets staking, including BTC, with yield up to 15% and no staking fee. Product-specific reward sourcing, lockups and redemption terms were not established for each asset. The label alone is insufficient to describe every offering as native proof-of-stake validation.[1]
Trading fees, GST and separate carrying costs
Sections ↑Published execution charges
| Product | Charge per executed side | Additional treatment |
|---|---|---|
| Futures maker | 0.02% of notional | 18% GST additionally; from 1 October 2026.Source 10Source 9 |
| Futures taker | 0.05% of notional | 18% GST additionally; from 1 October 2026.Source 10Source 9 |
| Ordinary spot | 0.2%–0.5%, depending on pair. | Current calculator adds 18% GST; an older FAQ disagrees.Source 9 |
| SunAlpha | 1%, including 18% GST. | Blockchain gas is separate and varies with network conditions.Source 17 |
On ₹100,000 futures notional, maker/taker commissions are ₹20/₹50, or ₹23.60/₹59 including 18% GST. Each execution is charged; leverage does not shrink the fee base to margin. Funding and liquidation are additional.[10][9]
The tariff caps liquidation fees at 0.5% of position size. A limit order immediately matching existing liquidity can incur the taker rate; order type alone does not determine maker status.[9]
The May 2024 spot FAQ includes GST, while the current calculator adds it. This conflict remains unresolved. Compare displayed commission, GST and net quantity before confirming; no universal all-in spot rate is established here.[11][9]
The advertised scalper offer waives eligible closing trading fees within fifteen minutes of position creation for BTC, ETH and SOL in INR or USDT pairs. Entry charges remain, as do funding and liquidation costs. On a position flip, only the quantity closing the old exposure qualifies; the new opposite exposure is charged normally. The offer page does not establish a perpetual entitlement for every pair or resolve every GST line in the current calculator.[12]
A 10 March 2026 notice proposed maintenance-margin tiers differentiated by leverage and asset liquidity. Its rollout wording is internally unclear and the current effective calculation was not established from that notice. Use the live contract specification and displayed liquidation estimate; the headline leverage limit alone cannot determine maintenance collateral.[14]
INR funding, crypto deposits and withdrawal limits
Sections ↑Funding and cashout routes
| Route | Published mechanics and limits |
|---|---|
| IMPS deposit | Use bank details generated in the app and transfer from the linked bank. The guide states no SunCrypto IMPS deposit fee.Source 21 |
| Changing the funding bank | The first verified bank is whitelisted; support must whitelist a replacement account before using the route.Source 21 |
| INR cashout | Select the registered bank. The March 2023 guide estimates 24–48 hours and states a ₹10 banking-partner charge per withdrawal.Source 22 |
| Crypto deposit minimum | A 30 March 2026 update sets ₹120 equivalent as the minimum and says smaller deposits are not processed.Source 24 |
The September 2022 INR announcement promises free deposits and withdrawals, conflicting with the later ₹10 cashout guide. A current universal bank-withdrawal tariff was not established. Check the withdrawal preview and available amount; neither an old “zero fee” announcement nor a processing estimate guarantees today’s charge or bank credit time.[23][22]
Crypto receipt requires more than an on-chain transfer. The originator form is reached through Profile, Reports and the crypto deposit/withdrawal report. It asks whether funds came from the user’s own wallet or another sender and requests source-platform and identity details accordingly. Keep the transfer reference and supply accurate sender information; blockchain confirmation alone does not complete the platform’s review.[25]
The September 2025 trading policy says wallet-to-wallet transfers are unavailable, while the March 2026 deposit notice sets an active minimum. This does not establish universal transfer access. Verify the enabled asset and network, and avoid test deposits below the threshold.[5][24]
The 5 October 2026 VANRY notice illustrates token-specific transfer limits: it reports unavailable withdrawals and plans INR conversion of remaining balances within two days. That establishes an announced remedy, not proof that every conversion completed. A visible token balance is not a guaranteed entitlement to withdraw that token externally.[26]
SunAlpha displays holdings and purchase values in INR while executing trades in USDT. Its currency FAQ attributes changes in displayed average buying price to INR–USDT movements. The rupee interface therefore does not remove conversion effects; reconcile the executed crypto quantity and stablecoin conversion with the INR amount in the report.[20]
Custody rights, security and product control
Sections ↑SunCrypto’s safety FAQ claims 85% cold storage and references Ledger infrastructure, reserve/liability evidence and a US$150 million insurance headline. The inspected material did not supply a current policy certificate establishing the insured party, covered events, deductible or individual allocation. The headline is not verified personal account cover and does not establish protection against market losses or all insolvency shortfalls.[27]
The trading policy says customers remain crypto owners but authorises temporary deployment to third-party validators, with earnings retained by SunCrypto. Ordinary custody therefore has deployment provisions distinct from a separately selected reward product.[5]
The funds terms allow fiat in SunCrypto bank accounts, including commingling where permitted, and reserve rights to lend or invest funds and retain income. They do not establish unconditional segregation. INR enters the Futures Wallet from the Fiat Wallet and returns there before cashout; USDT enters from the crypto balance.[4]
SunAlpha expressly says users do not hold private keys. Access to its blockchain assets is administered custody, so retaining app credentials is not equivalent to holding a recoverable self-custody seed. The Alpha wallet label does not establish independent wallet recovery if platform access is suspended.[18]
A lost or changed mobile number requires support verification, including a PAN selfie and a dated signed statement identifying the old and new numbers. The guide describes forty-eight-hour processing. It does not establish a fixed withdrawal hold following recovery, so obtain the account-specific restriction and release time when planning an urgent cashout.[28]
Stopping automated activity
| Action | Documented consequence |
|---|---|
| Stop a bot in My Bot | Prevents further trades by that bot. The guide does not say that stopping automatically liquidates existing holdings.Source 35 |
| Cancel a Crypto SIP | No cancellation fee or penalty. Previously purchased coins remain available for the user to hold or sell.Source 33 |
| Pause or edit a SIP | Changes future scheduled purchases; it does not retrospectively undo completed purchases.Source 32 |
Verification, India access and account closure
Sections ↑Individual eligibility requires age eighteen, Indian citizenship and residence, and physical presence in India. An Indian bank account alone is not the full eligibility test.[4]
The December 2025 verification guide requires PAN, a supported identity document and a selfie, with a DigiLocker route available. It gives indicative automatic and manual review timings of fifteen minutes and six hours respectively, rather than a guaranteed deadline. Incorrect or incomplete documents can require further review.[29]
Corporate access remains a local documentation gap. The corporate guide starts with instructions for private limited companies and LLPs but ends by saying corporate onboarding is unavailable. Obtain direct acceptance for the intended legal entity before transferring company funds; the procedural checklist does not by itself establish that applications are currently accepted.[39]
The trading policy requires unused fiat advances to be used within 360 days or refunded to the original bank; it allows forfeiture after unsuccessful reasonable return efforts and prior notice. This is a balance-handling provision, not a verified recurring inactivity fee.[5]
Closure requires clearing pending activity, selling custody holdings and withdrawing INR; request it in-platform or by email. Terms mention thirty days’ notice before dormancy, without a precise inactivity trigger or recurring fee. Security and legal restrictions apply separately.[4]
Closing the account does not erase its records immediately. The privacy policy describes retention for ten years after the last transaction, potentially longer for unresolved legal matters. It permits data-access or deletion requests through support, subject to retained records. A deactivated trading account and an erased customer-data record are therefore different outcomes.[6]
Support contacts and disruption handling
Sections ↑Official support routes
| Purpose | Published contact and scope |
|---|---|
| Account or technical ticket | help.suncrypto.in/support/tickets/new and [email protected]. The December 2025 guide describes at least 48–72 working hours for a reply.Source 31 |
| Telephone | +91 8604860498. The dedicated page gives Monday–Saturday, 09:10–18:10, without specifying a timezone.Source 30 |
| Privacy or data concern | [email protected] or [email protected]; the policy targets acknowledgement within 48 hours.Source 6 |
The company describes general support as available around the clock in English and Hindi. That broad availability claim should be read alongside the narrower telephone schedule and ticket response wording; it is not an immediate dealing service or a guaranteed resolution time.[2]
For scheduled 5 May 2026 futures maintenance, SunCrypto said users could not open, close or modify positions between 02:30 and 05:30 IST, while spot, SIP, staking and INR services remained available. It advised adjusting positions beforehand. This is a historical example, not a current outage notice. No independently verified telephone execution channel was identified to replace an unavailable trading interface.[16]
Legal operator and regulatory scope
Sections ↑Angelic Infotech Private Limited, CIN U74999RJ2021PTC077075, identifies itself as the SunCrypto operator and states FIU-IND registration VA00031314. This is retained as an operator disclosure: an exact current authority record was not independently matched in this review.[3]
India’s Ministry of Finance describes VDA-service registration with FIU-IND as part of the anti-money-laundering framework, including reporting and record-keeping obligations. Its October 2025 statement separately says crypto products remain unregulated. FIU registration should not be presented as approval of every token, derivatives product, return promise or customer-loss protection arrangement.[8]
The March 2026 AML policy describes ongoing transaction monitoring, sanctions screening, originator/beneficiary information and possible account restrictions. Initial KYC is not a permanent exemption from later questions about transfers or sources of funds. Keep bank and identity details consistent with the account and use official support for a blocked transaction.[7]
Company history and the scale claim
Sections ↑SunCrypto says it launched in Jaipur in September 2021, following research begun in 2019. Its founders are Umesh Kumar Prajapati, chief executive, and Pramod Kumar Yadav, chief technology officer. The current company page reports more than 2.5 million users across India and more than 600 listed cryptocurrencies. This is a company platform-reach claim, not a verified count of monthly active traders or a dated volume ranking.[2]
The referral programme replaced an older signup scheme in July 2025 and links BTC rewards to qualifying first trades. Fee commission also depends on ongoing activity, including the referrer’s stated monthly trading requirement, and has a minimum payout threshold. Conflicting headline reward totals and unclear unrestricted cash withdrawal treatment prevent describing the promotion as unconditional cash. Review the campaign currently displayed to the account.[37]
- Operator
- Angelic Infotech Private Limited
- Exchange model
- Centralised
- Service scope
- Indian crypto app with spot, perpetuals, scheduled purchases and SunAlpha.
- Client types
- Retail clients
- Pricing publication
- Public and quoted pricing
- Funding scope
- INR through linked banks; crypto transfers depend on current asset-specific availability.
- Custody and asset handling
- Hosted custody; SunAlpha users do not control private keys.
- Client eligibility
- Indian customers physically using the service in India; identity and bank verification required.
- Support
- Email and tickets; telephone hours are separately published.
- Authorisation and registration scope
- Operator claims FIU-IND registration VA00031314; exact current authority-record matching was not completed.
Exchange metadata checked 20 Oct 2026Source 1Source 3Source 4Source 7Source 9Source 18Source 21Source 26Source 29Source 31
Covered contracting entities
Angelic Infotech Private Limited
- Jurisdiction
- India
- Covered services
- SunCrypto platform services.
- Client and location scope
- Indian customers accepted after verification.
Reports, API scope and account reconciliation
Sections ↑KoinX’s SunCrypto integration describes direct synchronisation and manual upload for spot trading, deposits and withdrawals. Manual import needs both the Trade Summary and Crypto Report Download files; request financial-year reports in the app and retain their original format. The partner describes email delivery within thirty minutes and a five-minute interval between new syncs. Its stated coverage does not establish complete futures, funding or SunAlpha reporting.[38]
Keep underlying trade and transfer records alongside any generated tax report. Reconcile the financial year, quantities, wallet transfers and withheld amounts before relying on a third-party output. KoinX produces a report from supplied history; connecting the account does not itself establish complete records or file a tax return.[38]
The API clause covers selected users and asset/futures transactions under separate terms. Public key scopes, withdrawal powers and revocation effects were not established; the agreement does not prove unrestricted retail API access.[4]
Sources & further reading
- Current services SunCrypto · Accessed 20 Oct 2026
- Company and platform reach SunCrypto · Accessed 20 Oct 2026
- Risk disclosure SunCrypto · Accessed 20 Oct 2026
- Terms of use SunCrypto · Accessed 20 Oct 2026
- Trading policy SunCrypto · Accessed 20 Oct 2026
- Privacy and retention SunCrypto · Accessed 20 Oct 2026
- KYC and AML framework SunCrypto · Accessed 20 Oct 2026
- FIU reporting-registration scope Ministry of Finance, India · Accessed 20 Oct 2026
- Current fee schedule SunCrypto · Accessed 20 Oct 2026
- October futures fee change SunCrypto · Accessed 20 Oct 2026
- Older spot GST explanation SunCrypto · Accessed 20 Oct 2026
- Fifteen-minute futures offer SunCrypto · Accessed 20 Oct 2026
- Perpetual-contract features SunCrypto · Accessed 20 Oct 2026
- Maintenance-margin notice SunCrypto · Accessed 20 Oct 2026
- Unfilled limit-order expiry SunCrypto · Accessed 20 Oct 2026
- May futures maintenance SunCrypto · Accessed 20 Oct 2026
- SunAlpha charges SunCrypto · Accessed 20 Oct 2026
- SunAlpha custody SunCrypto · Accessed 20 Oct 2026
- SunAlpha devices SunCrypto · Accessed 20 Oct 2026
- SunAlpha currency display SunCrypto · Accessed 20 Oct 2026
- IMPS funding SunCrypto · Accessed 20 Oct 2026
- INR withdrawal instructions SunCrypto · Accessed 20 Oct 2026
- Older zero-fee INR notice SunCrypto · Accessed 20 Oct 2026
- Crypto deposit minimum SunCrypto · Accessed 20 Oct 2026
- Deposit originator form SunCrypto · Accessed 20 Oct 2026
- VANRY transfer restriction SunCrypto · Accessed 20 Oct 2026
- Custody and cover claims SunCrypto · Accessed 20 Oct 2026
- Mobile-number recovery SunCrypto · Accessed 20 Oct 2026
- Individual verification SunCrypto · Accessed 20 Oct 2026
- Telephone support SunCrypto · Accessed 20 Oct 2026
- Technical support tickets SunCrypto · Accessed 20 Oct 2026
- Scheduled purchases SunCrypto · Accessed 20 Oct 2026
- Stopping scheduled purchases SunCrypto · Accessed 20 Oct 2026
- Rule-based trading bots SunCrypto · Accessed 20 Oct 2026
- Stopping a bot SunCrypto · Accessed 20 Oct 2026
- OTC size requirements SunCrypto · Accessed 20 Oct 2026
- Referral conditions SunCrypto · Accessed 20 Oct 2026
- KoinX integration KoinX · Accessed 20 Oct 2026
- Corporate onboarding SunCrypto · Accessed 20 Oct 2026
This profile reports dated public information, including exchange-published services and terms. It does not independently test or guarantee trading, custody, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.